Do not do business with these people. We purchased a part from them and was sent the wrong part. We made multiple calls to attempt to return it. I finally got in touch with them and they said we were one day past the return date of 30 days. They would not refund our money even though they sent the wrong part.
I ordered three parts for my car, i was sent the tracking numbers (which were all the same) i received one box that contained the hood and called them saying i didn't receive 2 parts. I spoke with the supervisors Joe and Gabe and all they told me was "there is nothing we can do about it" i didn't now get my money back ($300) for the 2 parts so they stole from me. This is not a good website.
They are not able to fulfilled the order. They don't care if the costumer is waiting. Supervisor is a person that's makes no difference talking with them. I've trued to cancel and they simply said it's no possible to cancel. But at the same time there no timeframe for the delivery to happen. Don't even bother to ask for the manager. It takes 24/48 hours to call you back. DONT BUY IT HERE!
They sent me the wrong parts even after i supplied vin number and they put together a part package. They wouldn't swap them out for the correct ones and i'll never use them again for anything. Absolutely horrifying customer service, never encountered anything like it before. Good luck.
Ordered tailgate latch said it would have both left and right
Order showed up it has one latch
Tried put in my email and order number says unable to find my order
Will not be ordering from here any more
I've bought several parts from them hoping to save some money. In the long run it costs you money, then having to deal with customer service is even worse. #1 they sent me the wrong part, then it was such a hassle to return it, shipping costs being an issue, very very frustrating. Then the parts lasted till just right outside warranty. DO NOT BUY FROM THESE THIEVES. Trash company with horrible values and parts
Absolutely agree with the worst reviews! Would give 0 if I could. Ordered a break pads for my Acura TL. The invoice stated correct part. However upon delivery was surprised to see pads for Honda Civic. Customer service absolutely horrible, unresponsive. A few months later decided to give another shot and ordered another set of pads from them. Order got canceled without any notification. Wouldn't risk dealing with them again and definitely don't recommend anyone else. If you already had, I would suggest all unsatisfied customers just dispute the charges with their credit cards. That's the best way to affect such a sham businesses who don't give a $#*! about customers. Just do it quick as there's a time limit on that.
Called and ordered over the phone, the guy read the order back and it was correct. When I received my order it was wrong! The problem is Geek Auto parts is at fault but I have to spend $350 to send it back by freight because its the wrong $#*!ing bumper they sent! I only paid $110 originally but double to send it back! I'm pissed and still no bumper i may as well took my car to the $#*!ing dealership. I hope you go the $#*! out of business! Never again! You guys are so full of $#*!!
I give it a one star bcs there is no ZERO!
2000 Camry LE does NOT have a cabin air filter. I found that out looking at U-Tube for replacement 'how to instructions. They sold it to me anyway as quote "2000 Camry Cabin Air Filter"
Cost was reasonable: $15.07, but customer is required to pay return shipping, which based on weight and size of the box, is $13.60! Ridiculous! Cabin Air Filters did not come along until much later. SFP! PartsGeek you are not a Geek bcs we true Geeks have integrity, are honest and strive for perfection. Take a hike, eh, you hoser!
I ordered my parts on May 1st from Pico rivera CA. My house is 45 miles east of their and they sent my parts to independence Kentucky 2168 mile past my house and now 14 days later still waiting. To see if it will show up and I paid for fast shipping haven't been able to work cause of this 2 week delay so that $108.part ended up costing me $1200. 00 in lost pay thanks parts geek hope you and your family's gets covid-19 enjoy rapping every dumb $#*! who buys a part from you cause you rapped me and it hurts karmas a $#*! and she's coming for you. And I gave only 1 star cause there isn't a negative star rating. So eat a box of $#*! parts geeks
Overview
PartsGeek has a rating of 1.1 stars from 1,290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PartsGeek most frequently mention customer service, return shipping and credit card. PartsGeek ranks 799th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members