PartsGeek

Buy from a reputable dealer. Ordered part in accordance with their spec. Sheet. Part doesn't fit. Part had to be painted so no return which is understandable but for the part to not fit is inexcusable.

Horrible customer service at PartsGeek. Return policy doesn't apply at all. Wanted to return a wrong part and exchange for a different part, denied. Will never do business with this company again. Better service with Amazon.

Parts Geek sent me a defective product. On June 17,2020 I ordered a bumper for a 1998 ford condor. The part arrived, and I prepared it to fit on the car. I painted it and primed it, and was very excited. Once I tried it on, the bumper will not fit. There's a huge gap, and there is no way I can drive safely with it on. I have no idea how they would be so irresponsible. If one advertises a part, it should fit that purpose. Now they refuse to return my money. Be careful ordering from this company. It's a complete gamble. If you even try to part to see if it fits, you automatically cannot return it. Horrible company. Avoid it at all costs. I want a refund of my $263.00. They have shady business practices, and make the return procedure unnecessarily difficult. They will send you faulty products and refuse to refund you for them. Now I have a useless part, and I'm down $263. Make it right Parts Geek, make it right!

Do not spend a penny with these crooks. I made the mistake of ordering 2 axels for my sons Mazda 6 6 cyl from Parts Geek. After waiting a week and a half for the parts to finally arrive, they sent me the wrong left axel. After numerous emails back and forth, Parts Geek finally authorized a return. When asked about the return shipping, they said it was on me.
So, let's see, I put in the vehicle info on their site when I ordered them. The Axels were sold as a kit, the passenger side fit perfectly. The part number for the wrong part is listed for a 4cyl Mazda 6.
I will never deal with parts geek again. I have always purchased from Rock Auto and Summit with absolutely no issues.
Now I know why their prices are lower. They sell the wrong parts hoping that you would nor return them.

Maybe this is a fluke but am surprised to read these bad reviews about Parts Geek. My experience with them was good. I ordered several parts from them for my Mercedes 300D including 2 rear axles. The axles were A1 Cardone with $60 core charge each. I returned the cores and got my $120 core charge back. I can't think of anything negative to say about them other than it might have been hard to contact them by phone but they always responded to my emails.

Ordered an alternator for my wife's car, be aware their 30 day return policy starts the day you place the order, took 11 days to get the part, couldn't find the time to install it, brought it to my mechanic, went past 30 days found out it didn't fit my car, even though the website says, this part fits your car. They refused to take it back, complaint to credit card failed, waited 3 months, now trying to figure out what type of car it fits, to poss. Resell it. I think their 30 day policy shouldn't apply if they send you the wrong part, but apparently they've done that to a lot of people. I hope someone else reading this benefits from my mistake, and stays away from this company. I'm out $195 including core charge.

I ordered hubs with brake sensors package. Received product with missing items, which took two weeks to receive. Then when opened "no invoice, no brake sensors which were part of the package. Contacted them and asked them to send the sensors. They wanted me to return the item just so they could send them back with the sensors. I informed them the hubs was already installed on my vehicle and they told me. They couldn't help me and this case was closed.
How hard is it to accommodate the customer when I paid for the part. Never again.

The worst customer services. Can't get the parts returned had to pay for returning the part. Said free shipping and paid that also when it came to
Shipping part. Tried calling for a week to no avail. And when I finally get someone to answer. They tell you not the right card number you ordered from you only have 1 and then they hang up on you and when you try calling right back they are suddenly closed and only open Monday thru Friday but someone's answers on Saturday mornings that hangs up on you. Car down for 5 weeks now over 1 head gasket 57 yr's old and now have to walk to nearest bus stop (over a mile a way), and have to haul 2 grand kids( 1) to school 2&5 yr's or age, by way of wagon (red flyer). Busy main road way. And now have to start this process over yet again for a third week. If I were a man this would have already been taken care of.? And, Yes I know about car's & parts. What can I do desperate and frustrated. Mary in Calif. Rate s 0 made me do 1not even a - icon

Everything was going well until customer service did not add my apartment number after she asked. When I called to see if they can add apartment number she said no and that I will have to call ups or refuse the package. How can I refuse a package if its not coming straight to my door? If it was coming then why would I refuse it? So I asked if my package is not coming to my door and I dont receive it then I cant get my money back she said correct. This is a shame! Bad experience and wont use them ever again.