PartsGeek

Everything was going well until customer service did not add my apartment number after she asked. When I called to see if they can add apartment number she said no and that I will have to call ups or refuse the package. How can I refuse a package if its not coming straight to my door? If it was coming then why would I refuse it? So I asked if my package is not coming to my door and I dont receive it then I cant get my money back she said correct. This is a shame! Bad experience and wont use them ever again.

I order a fuel sensor for my bmw I got the part and it's broken in there sealed package, i called to get a replacement and the guy on the phone said he would send a replacement. So I called 3 days later and they said no i need to buy another one if i need the part they need to review the part. Before we refund your money. Soooooo they dont replace there broken parts they lied to me about sending me another part. And the first woman I talked to I asked her name because I wanted to file a complaint and she said have a nice day and hung up on me. Will never order parts for these people

I ordered a part for my vehicle that ended up being the wrong part. I am active duty military and was deployed last minute for 30 days just after the part arrived. When I got back I attempted to return the product and was told they will not take it back because it was past 30 days. I explained my situation (active duty military & deployed) and explained it was not possible for me to make that deadline. I was rudely told there are no exceptions. The product is brand new and in the original box. I don't understand why it would be a burden to them to take it back. Way to go PartsGeek. I will not be ordering from them again and would not recommend them to anyone.

They send me the wrong part that does not even match the in invoice, they did to so many people, their a condition for return is to have the part number matching the invoice! How? If they sent you the wrong part! So they will never refund you the money. I disputed the amount with my credit card. Stay away from them.

Ordered three Backracks for three new Ford F250 trucks we purchased for are Colorado job.
Needless to say these people think it is high credit card risk to have sent to Colorado and will only ship to billing address in KY.
Sorry service by else where people

Stay far away from this garbage.

There is a reason people shop on Amazon, because trash like this can't compete!

These people are imbeciles, worst customer service period. They will do nothing to try and fix your issue!

These morons had my order to be delivered by Friday the 11th. I ordered a Brake Kit, all rotors, and pads. Take a Wild Guess what was packed in the box? 3 Rotors and Pads, You can't make this up. How STUPID are you!

So now the job I NEED desperately and had scheduled for the weekend Cannot be done, because i'm not to get the other Rotor Until Monday.

Know how some Co's will work to make it right and fix their Stupidity? NOT THIS ONE!

They're not willing to ship the one rotor overnight; they rather have a customer who will S*** on them forever.

I purchased calipers, rotors and idlar arm for my 2004 Chevy Silverado 1500 from PartsGeek.com. My rotors arrived completely wrong even though the "check fit" said they were correct. PartsGeek.com gave me some line of cr... that I ordered heavy duty rotors, which I did for my 1500 series. They sent rotors for a 2500 series which were too wide, too thick and had 8 lugs and I'm charged with the freight to return them. They're approx 50 lbs so the shipping will probably be more than the price of the rotors. Beware of using them. Try Rock Auto

I purchased a Spectra fuel tank with the fuel pump assembled, the fuel pump is defective, will only get 18 psi. Instead of returning just the bad pump, parts g wants me to drop the tank, clean out the fuel and pay for the return. They are absolutely not helpful, or will they work with you to return the parts. If you purchase from them, be ready to be frustrated if you need to return anything. As I review other online parts stores, it does seem that most online parts stores are out to scam the customers. From now on, I am willing to pay a little more and get parts from local parts stores. They will have to lie to your face instead of lying to you on the phone or through email.

Ordered right and left fender for a 62 Chevy Impala 8/3. Delivery service showed up with a hood for a 87-93 Mustang on 8/5. Did not accept part due to it being wrong. Called and talked a guy and he said they would refund withing in 7-14 business days of receiving the part. Fast forward to 8/17 called because I have not heard anything etc. they still do not have the part and it has to be inspected to make sure it was not used etc... Refund info will be sent to my email and money will be refunded 7 to 14 business days after that. This company is a scam. Why couldn't they just send me the right parts insead of jumping through hoops. They have even said they have seen where I denied acceptance. Stay away from them they are horrible to deal with on day 13 and still say they do not have the part back.