PartsGeek

After entering in all the specs for my vehicle I purchased a part that said was compatible. Upon trying to install the part on my vehicle I found that they shipped me a part from a completely different model. I tried to contact PartsGeek to return the item and they said they would neither pay to get it shipped back or refund the shipping amount for the incorrect part they shipped me.
I had to pay $12.95 to get it shipped to me and now they want me to pay another $25+ to ship the incorrect part back to them. Completely ridiculous. I could not be more dissatisfied with how PartsGeek is handling this. Customer service is unwilling to do anything to try to rectify their mistakes which is the reason for this review.
Will never give PartsGeek my business after this incident.

I ordered car parts which never arrived and I was never notified of a problem. I reported the problem and was told the parts can't be shipped, that I would have to wait for the refund- two weeks minimum, and some reviewers never received their items, which would not surprise me. The phone line is peopled by the usual cast of ill informed and rude persons. This is the second time out of two that they have done this- I advise you to spend a few dollars more and use another supplier. This one needs to fail.

So I ordered a new OEM exhaust for my car. There were 2 parts the right side muffler which is all one piece all the way up to the cat and the left muffler that connects at the rear axle(all wheel drive). Their website said everything was in stock. The right side of the exhaust was not in stock but was only mentioned after I ordered. Seeing that I went to cancel the left muffler soon after but was told it was too late to cancel. About a week later it arrived and after inspecting noticed it was the wrong part. I requested to return the item which took them a few days to process. They did not give me a shipping label to send it back even though it was the wrong part. Ended up paying $70 to send it back to them. It got to their warehouse on a Friday. They didn't acknowledge its arrival until the Tuesday after. And after that it took an extra day to give me the refund. They did not cover any of the shipping back to them. Will not be ordering from them again.

I ordered a part (headlight) listed on the Parts Geek website as specifically fitting my car by make, model and year. I received a part that has never been used on my model--completely wrong part. The company refuses to refund the (very high) shipping charges I paid or to pay the shipping I had to pay to return it. They sent the wrong part; they should pay for the shipping both ways. Their "customer service" emails were dismissive and unhelpful (I should have "taken pictures" before sending the part back--ridiculous!). Do not buy from this company.

I ordered a gas cap which was completely different than advertised. Online it says it's an OE equivalent part which means it's not original but does not mean it won't match the advertised part. I called customer service for a return and got hung up on. After a few days I reached Roman and told him my situation and he said its a customer error and they wouldn't handle shipping. Now it's costing me more to buy and return a gas cap than it cost me to buy original from the dealer. I suggest you not buy anything from this site because what they send you can find anywhere else for half the price. You'll be better off buying a part from the dealer!

I had ordered 3 parts for my truck and only received 2 of them. I was charged for all three and paid shipping for all 3. There is no one you can talk to about problems everything is done through emails. So after several back and forths they agreed to credit my card with the missing item. I still need the part and asked them to just send the missing part. I was told they can't currently do that so I would have to reorder the item and pay for shipping again. I will not be buying any more parts from them and suggest you buy parts from one of the other reputable suppliers unless you want to have endless emails with someone in India if you do have issues

I ordered a set of mirrors for my truck-a right side and a left side mirror. I received two left side mirrors. I called customer service and emailed several times. I wanted a return number, a prepaid shipping label (since it was their mistake-not mine)and a credit back to my charge card. Each time I phoned them they said it would be taken care of. It has not been taken care of! It has now been almost a month they have ignored me, out and out lied to me, and not resolved this issue. I am so disgusted, angry, and disappointed with PartsGeek. The one mirror I could use is so cheaply made I hated to put it on the truck, but did anyways since it is what I have. I will NEVER order from this two bit company again, and I advise you, too, not to take a chance on ordering from this scam type operation. STAY AWAY!

I bought some KYB shocks through PartsGeek.com. KYB's website says they have a lifetime warranty on shocks. KYB also directs you to contact who your purchased the shocks from for warranty service. PartsGeek would not service my warranty. Their response was short and rude, and they didn't leave the name of who responded to my warranty request.

Additionally, I went to review the broken part on their website. I left it a 1 star review, which they did not post. The only reviews they post to their website of the part are 5 star reviews to encourage them selling parts.

PartsGeek is only out to get your money.

Although I had issues with my order I was able to return my part and get a timely refund. My advice, be very specific know what your ordering, check the vin and year twice. And review the part (if you can get a picture to review) to avoid any wrong orders.