PartsGeek

By midday on a Saturday, we ordered a part while at the senior mechanic with the order number given showing the professional the webpage before completing the online purchase. The shipping policy says shipped in 1 to 2 business days. We would not have ordered if we knew the very small part was coming from California to the East Coast. The part was not shipped until the following Tuesday by regular 1st class mail. It could have been shipped Priority for less than the high fee charged to get it to us by Thursday or Friday. The wildfires, hurricanes, etc. mean that the USPS tracking which states delivery a week later after order would not arrive in time for the scheduled work. All we got out of this waste of time and money is an extra part, because we had to order from another frim that actually charges less for shipping and provides a number of options up front for more assurance that parts will arrive in a timely manner. Based on what is on this page from other reviewers, it would not be a surprise if the part sent is faulty or wrong.
We choose not to have unlimited phone plans anymore, so we pay for ALL incoming and outgoing calls. Being on hold for ten minutes, then calling back during your business day and waiting longer does not aid the rating of Parts Geek. We know what we pay for in phone service when we get the bill. When a supervisor is requested about a processing matter that could affect all customers, it should not be questioned, which was the case with the second operator. I had to mention taking time out of my business day and not going through extra clearance to speak with a supervisor. I wonder if a woman was put on the line since a woman called?! Do not accept a call back, because 1) it will not happen and 2) a business should not control communication when it has been paid by you, thus interrupting your business day at their convenience after inconveniencing you! They all sounded nice, yet that had nothing to do with why I was calling about the shipping policy AND processing flaws.

Hey, first time I ever ordered from PartsGeek. Everthing went very well and I am very pleased. Thank You JR Renwick

This company doesn't deserve a single star, but in order to comment I had to select it. I ordered an alternator for my 2013 Volvo S60. I entered all the information correctly on the website; however, they still managed to send me a part that A) looked nothing like the one in the photo and B) did not fit my car. It was guaranteed to fit my exact car. Anyways, I went to the customer service tab on the website to get some direction on how to return. Under that tab, I learn that the return process is a hassle, which requires you to enter your information and wait for a confirmation email along with a return number in order to process. I also learned that Parts Geek does not cover return shipping costs regardless of the circumstances! 4 days passed after I requested a return number, and I still didn't hear a word, so I decided to call. It took an act of Congress to get someone on the phone. When I finally was able to speak to someone, she rudely informed me that they would not pay the return shipping costs (although it was an error on their end) and that the policy is clearly stated on the website. The policy is under the customer service tab. It is not clearly stated throughout the purchasing process. Shame on me for not reviewing the return policy before purchasing; however, a decent company would have paid for their mistake! I expressed my feelings to the customer service rep and told her that I would never make another purchase from them and that o would warn everyone I know (including social media family and friends) what a horrible return policy Parts Geek has. At that time the customer service rep laughed at me and said. "Ok!" YesX you heard me right- the CUSTOMER SERVICE REP LAUGHED AT ME AND SAID "OK!" Unbelievable and unacceptable! So readers, please please please be aware of this before purchasing from Parts Geek! Oh and BTW, they require you to insure the package, so it's going to cost me roughly $50 to send the wrong alternator that they sent back for a refund! And one more thing- PartsGeek chooses which reviews/comments are posted on their website. That's why you see only 4 & 5 stars!

I ordered a part from them and paid for overnight shipping, I received a part that I didn't order I will never use or recommend this place to anyone

Nearly 2 years ago I purchased all the components to upgrade my beautiful 1998 K2500 Suburban steering and suspension. I spent hundreds on the parts and received them in a reasonable timeframe. At that time I contracted a sever case of Covid and spent a month in hospital and another 6 months on oxygen recovering. No sooner did I recover from that illness I started having other issues. It was soon discovered that I had cancer. To put it mildly the past 2 years has been tough on me. Just this week I decided to install all those parts. It was when I pulled the lower control arms out of the shipping box for the first time that I discovered that they were for a K1500 suburban. I realize I am way past the return window but I thought I would give them a chance to at least help me in some way. I spent 45 minutes on hold yesterday with their customer service line and ended up opting for their call back service. The call back never happened. This morning I called once again and after 1/2 hour on hold I again opted for the call back option. I have still not received a call back. I know that it is on me for not inspecting the parts when I first received them but it is on them for sending me the wrong parts! There are many differences between. 1500 and a 2500. How is it I received parts that will only fit a 1500 on the lower control arms and yet received parts that will only fit a 2500 on the upper control arms and everything else? Their shipping department must not be able to read a pull ticket correctly. I have used parts geek for many things in the past and will no longer use them again. I hope you will reconsider using them after reading this post. It is 100% accurate!

So, for some reason, PartsGeek had a change of heart and provided me a full refund for the wiper blades including shipping. As in my title, they really put me through the ringer first, however. They said I got exactly what I ordered even though Bosch Icon was in the title. The lesser quality Bosch Clear Advantage was in the notes. I didn't even know what a Clear Advantage was. I reviewed top rated wipers and the Icons is almost always at the top of the list. Anyway, I took them to the post office to return and shipping would have been $15. So, to cut my losses, I decided I would keep them and let PartsGeek know to go ahead and charge me for them. They had already issued the refund. I wasn't looking for something for nothing... Anyway, they got back to me and said the ticket is already closed so consider them a gift. What's funny is that when I checked the items on their form of what I was returning, the parts were still listed as Bosch Icon wiper blades! So, based on reviews, I guess I was lucky. I wish this would be a turning point in their customer service, but I won't hold my breath. It's sad to see a company with potential lose customer base over such idiotic business practices. Not sure why they took care of me after their initial "my fault" response, but based on this experience, I won't use them again. I'm a standup guy, but based on this experience, I don't want to go through this again. In all fairness, I just want people to know, they did come through for me after putting me through the ringer. If they would have done this in the first place and sent a return shipping label like every other eCommerce company I deal with, it wouldn't have been an issue. I don't want revenge or anything like that, just wanted to make my fellow gearheads aware of this... Thanks

Absolutely Horrible
Absolutely Horrible
I ordered a Strut (KIT) for my car on 7. 25. 2022 my poor customer service journey just ended 8. 11. 2022
First they marked my order as fraud; which I don't understand how as I was on the line with customer service when the order was placed, and not an online unassisted order, I would hate to think that I was profiled. This pushed back my order several days. I was subjected to customer service reps who could care less and rude because it seems that they are a third party company. Extremely non cholent. A so called fraud department that you could only speak to through email who made me sit and wait for a response for 6-7 hours. I had to send my drivers license and bank statement via email to prove who I was; which was scary because I had never ordered from this company before. I was contacted only through email for that issue if I would have not looked in my email I would not even have known. Once the package was shipped which took 6 days it was shipped partially. I pleaded and begged with several supervisors and customer service reps to just send the additional parts that went along with the kit, after countless calls and hours, they kept saying that was not something that could be done and that they could not help me and that I had to send the part back even though it was their fault. I called several supervisors and reps to confirm this because i could not believe what I was hearing. I had to wait to receive a return shipping label for the part. I had to for the part to be inspected once received at the warehouse... and then and only they could issue a refund which could take 10-14 days I spent daysssssss on the phone in pure distress. Then on top after getting the refund they shorted the me the shipping fee on which I had to call back and ask for when it was clearly their fault of all of this to begin with... needless to say my car sat at an auto shop almost a month because of the extremely poor service that I received. I would never ever use this company EVERRRRRR AGAIN..

Bought a part from these people that was with 12 month warranty. After 2 months tried to EXCHANGE, lol I wasn't even trying to return it. The Ebay link to return/swap it is broken, bc they discontinued the part. When i explained that, 12 times, i got the same "form letter" reply - 12 times. Kept sending me in a loop. On and on and on, until finally I figured out it was Partgeeks problem. So I called them and talked to well over 12 people now, and have ALL their names. I have clear documentation of what happened dated and every single one of their return replies. This is a scam company who sadly have several decent people there that I feel sorry for whose hands are tied. They've cost me thousands of dollars even though the documentation is clear when the problem began they're not even warranting the original part that has a 12 months warranty much less all of damage since then that could have been mitigated had they returned a phone call or responded to an email. Sad. Yesterday I've been Gan calling simply asking for the corporate phone number and address to the maileep legal paperwork they keep putting me on hold for hours at a time or requesting to call me back which they never do with the exception of one kind of 1 guy there who knows me and I can tell feels bad about the whole situation. Even so he will not give me the phone number or the legal address to send paperwork it's disgusting way did you business And I'm fine they're gonna outcome I fortunately have more time than money and prepaid legal. I am 2 things: I am pissed off and I am loud.

Photos included here: Screen shot of pages and pages and pages of PLEAS to simply EXCHANGE the part - I wasn't even trying for refund.
Step one, Return to Ebay, click "Return Part."
Step Two: That link is broken, so send them a text or email on a different part they offer just to get a response. (They tell you to go back to the auction, "try again" they say, lol)
Step four: research the ship from address online, found shipper, called them, they could not have been mote understanding but zero% helpful.
Step Five: keep good records.

*******DO NOT BUY FROM THIS SCAMMER***********

I ordered rotors for my ford truck with breaks I got the brakes rotors never came this is the second time for this BS never again

I ordered two aftermarket headlights (left/right sides) for a Mercedes. I received two packages.
One headlight was correct the other was for a newer style BMW. They mistamped the package at the warehouse. I called customer service the first time. Before I even get to give my name I get hung up on.
Second time I speak with a man named Richard. I send him an email and shortly he contacts me back and says the correct headlamp was not found (they had no more stock of) and I would have to purchase a different brand that was $140 dollars more AND different brands. He would discount $15 dollars for the inconvenience. I explained I need both lights to be the same manufacture but he was unable to get another.
Now parts geek already gives you $15 dollars off any purchase just by signing up for the email list. I explained that it was ridiculous that I have to now go ship the item, pay extra for a brand I don't even want and wait another week but all they could do was a $15 dollar discount. I had said the word "$#*!" in my statement (not directed towards him, just the situation) and he said not to curse at him. I told him I have a freedom of speech and was not cursing at him.
*** is an ok word and he hung up. YET AGAIN I called again and got in contact with Roman "front end manager". I explained how his representative "Richard" hung up and he said he is sorry that shouldn't of happened. Ok I let that go and went on how the situation happened.
He said all they could do was a $15 dollar discount and same old story. Roman stated he has no other higher up a customer can speak with and the *** customer service ends with him.
I told him I want to return both lights and he says they would refund me for the full amount on the wrong light but I still have to pay shipping on the other. I WILL NEVER SHOP WITH THIS *** WEBSITE/COMPANY AGAIN!