PartsGeek

DO NOT DO BUSINESS WITH THIS COMPANY!
THEY WILL JERK YOU AROUND AND LIE TO YOU. DON'T TRUST ANYTHING THEY SAY!

Sent me wrong part over 2 weeks ago. Tried to talk with someone. Got nowhere. Blackball this place!

Good morning Julian,
I talked to someone else yesterday about how Partsgeek needed my tracking numbers so they could process my refund quicker.
I also sent pictures to them showing the tracking number returns and pictures asked of me from the return of the parts. Then they asked me for the tracking numbers again, which shows me NO ONE IS READING MY EMAILS! Does your company take the time to understand what the customer even needs or is trying to do? Since you are a different rep from yesterday, did you just get this passed off to you to respond to me?
After all of this talking to customer service, nothing different has been done, which was the point I was trying to drive home in the first place. This has nothing to do with you, as you are a different rep from who I talked to yesterday. But, Partsgeek as a whole is terrible with their customer service. I work in customer service, and I would hang my head in shame if this is the level I gave someone else when talking to them.
I will NEVER order from this company ever again. No one I know will ever order from this company again. I am going to copy/paste this entire email into the Partgeek.com Facebook page to give a big "customer beware" from ordering from you.
I understand that my return to the company has to be on my own dime because that is what it states on the ordering page of your website, but $77 in return shipping for parts I can not use because of reasons beyond my control is ludicrous. That would make anyone second guess from ordering from you because if the part needs to go back, return shipping makes it not worth returning the part, which may be what you're going for anyways, I don't know. Judging from this mess I've had to deal with, it sure feels like it. Consumers should feel that buying from you is a "trust" between them and you and anything they need will be taken care of from a reputable company, which this does not feel like.
Again Julian, this is not a rant aimed at you. You have done nothing wrong except being passed another customers ticket that goes against what the last person said he/she would do for me. I am left at square one with NOTHING being done for me again.
I am completely unsatisfied with all of this and my purchase. The way all of this has been handled makes me just shake my head. Unacceptable Partsgeek.com. Unacceptable.

DO NOT ORDER FROM THIS COMPANY! DO NOT BELIEVE THE "CAPA CERTIFIED" FOR THE SAME PART WITH HIGHER PRICE THAT SAYS THE PART WILL FIT. In short, I'm stuck with a part that I paid $37 for and it doesn't fit. I ordered a bumper cover for my vehicle and then came back to the website to order the grille that needs to accompany the bumper. I was not sure what part would fit so I called and a sales rep ensured me that the bumper grille I was viewing online was the correct fit for my bumper cover I ordered from them previously. I had provided my VIN, the bumper cover part# to make sure I was getting the right grille for my vehicle. Now I have a grille that does not fit. Remember both parts came from partsgeek.com. I requested to return the item. I got the instructions on how to return for a refund. I went to the UPS Store to ship the item and that's when things got HORRIBLE! I paid $21.95 + S&H($37.81 total). UPS Store told me $57 to return the item. THIS MAKES NO SENSE. I called partsgeek.com and they asked me to show them pictures that the part did not fit so I can get a prepaid shipping label. They also asked for my VIN. I also showed them a screen shot of my previous order for the Bumper Cover. They said there was nothing they can do. They wasted my time. This is horrible service! There was no need for the back and forth emails with pictures after I had provided the order and part numbers to them letting them know it did not fit. It's like they didn't believe me and when I actually took the time to find a friend to hold the part up to my car to take the picture as requested for evidence... it got me no where. I live on my own so it was not fun to knock on my neighbor's door to ask to hold a part to my vehicle that doesn't fit so I can get a refund.

I can't even begin to tell you the whoops these people send you through when THEY SCREW UP! 14 DAYS!
I ORDERED AN A/C KIT FROM PARTS GEEK.
A simple 7 piece a/c kit. Everything came except an expansion valve and the condenser.
The first hoop. Once you get someone on the phone they just ask the problem and then tell you to WAIT 24 TO 48 HOURS, GET THIS, FOR TEXT INSTRUCTIONS ON WHAT TO DO.
A HOST OF STUFF.
ANYHOW WE GOT THE CONDENSER AND THE EXPANSION VALVE A COUPLE DAYS LATER. THE ORIGINAL SHIPMENT TOOK 7 DAYS NOT 1-3 DAYS.
SO I START THE JOB AND FOUND A BAD SUCTION LINE.
ORDERED IT THROUGH THEM.
IT CAME, 7 MORE DAYS LATER OK THAT'S 14 DAYS, AND THE PART WAS MANGLED IN THE BOX.
WHEN IT WAS SHIPPED THEY THREW THE LINES IN A BOX WITH SOME BUBBLE WRAP.
NOT ONE PIECE OF CARDBOARD ON EITHER SIDE OF THOSE LINES, NOTHING.
SOOOO HERE I GO AGAIN, 24 TO 48 HOURS FOR INSTRUCTIONS ON WHAT TO DO.
OBVIOUSLY THEY DON'T LIKE TALKING TO PEOPLE OR TAKING CARE OF THEIR CUSTOMERS.
I SUGGESTED THEY PUT ME A NEW LINE IN THE MAIL PRONTO, COZ THIS LADY FURIOUS!
I WILL NEVER EVER RECOMMEND OR PURCHASE FROM PARTS GEEK EVER AGAIN.
I GOT TO PACK THIS PART UP, TAKE PICS, GET SHIPPING LABEL AND TAKE IT TO A SHIPPER, THAT NOT ALL, THEY SAYNG IT GOING TO TAKE UP TO 14 DAYS the get my credit if they give it to me.
I'm going with UAC through rock this time.
I've never gone through so much crap to do business with someone. Honestly I don't think I'll get my money back. They sent me a damaged part but in their instructions they say it must be returned in sellable condition. REALLY? The line on top is the old line and the one on the bottom the one they sent me. Look at the packaging. They actually want ME TO DO A BETTER JOB PACKING THIS UP THAN THEY DID! THEY'LL GET IT JUST LIKE THEY SENT IT TO ME. I'LL LET YOU KNOW IF THEY RETURN MY MONEY.

They deserve NO STARS. DO NO ORDER FROM THIS COMPANY. First order was wrong, reordered and still wrong