- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Payoneer has a rating of 4.5 stars from 9,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I have sent multiple address change requests and never heard anything back. It has been over a week now. And I called Payoneer US telephone number yesterday, and waited for 15-20 min and the answer was: "There is no English speaking customer care rep at this point" and hung up on me. I called Payoneer in their business hours as shown as on their website. Monday-Saturday 2 am - 2 am EST. Then I had to request a phone call back, and never heard anything either. Finally I called them again and had a chance to speak with someone and they said they have got my proofs of residency documents and didn't take action? I'd like to hear about the reason about why they did not take an action. I am an Istock contributor and having issues with my payment through Payoneer just because my address is changed. Please solve my issue this time. Thank you.
Date of experience: August 5, 2020
They have a pathetic customer support, their representatives keep hanging up on the client. They won't pay attention to our concerns. Payoneer keeps asking for verification and documents. We've don't have all the time in the world to keep submitting these things over and over again. We've got to do our business too, I'd rather spend my time investing in my business than submitting unnecessary verifications and etc. They also kept approaching my clients, what in the hell gives them any right to do that. They bother our clients too! They keep declining our payments! Overall the worst experience so far. I've shifted my business to PayPal and transferwise now and things are very smooth now. It took me 10 days almost to update my address verification - such a waste! For god sake, we don't deal in drugs or uranium for which you'd need an extensive & unnecessary verification! I wish I could give the stars in MINUS. They don't deserve a single star even.
Date of experience: October 19, 2021
I can say that Payoneer has a short wait for getting through to an Agent, the agents are well mannered, professional, can easily grasp your situation and offer assistance. These are all the right things to have on a payment platform that I can truly depend upon.
Date of experience: March 26, 2020
Payoneer has been great to get my payments going, been able to withdraw money from ATM and online shopping is awesome.
Bad part is that they restrict payments from regular US banks with the excuse that they only do bussiness accounts, in my experience they really don't, my boss sent me some payments from his business account and were rejected all the time, that's how I discovered Uphold.
Also doesn't let you expend money on gambling sites :(.
But for everything else has been a great option for me.
Date of experience: May 30, 2019
It's a very useful service, rates are low and customer service is usually really good. Interface is simple to use, whether you have the app or go to the website. However, when it comes to notifying you about payment verification, they can be very slow and sloppy.
Date of experience: June 25, 2020
I had an issue when I tried to change the email for my Payoneer account and with a card that didn't arrive when it was supposed to. My customer care agent resolved both these issues for me in a timely manner and kindly. Big thanks to him!
Date of experience: March 22, 2021
Hello, I have transferred funds from my payooner account to my bank account last September 1,2016 however until today the amount was not yet credited, I already reach customer service and they had given me reference number, it already pass 2 days but didn't receive an notification about the status of my funds transfer, what do I need to do? Please help.
Date of experience: September 9, 2016
Hi Sushima, I'm sorry to learn your payment has yet been received. Please see my private message.
I was able to get someone on the line quickly without not having to wait a long time. The customer care rep was polite and professional. My questions where answered in a timely manner. They listened to you as though you where some kin to them. I would recommended this company to friends and family.
Date of experience: June 25, 2018
I have a company dealing with international customers and i was using some other company bank account to get the payments from my customers and was paying huge percentage to them for that but Payoneer makes it easier and now i am getting payments in my payoneer account with very less charges. Even it is very easy to get the payment in my home currency whenever i needed with a very good conversion rate. Thank you Payoneer.
Date of experience: July 23, 2020
The webSite is full of errors, as a computer science I am so surprised how bad everything works, they should fire the web programmer. I check the console errors reported by the web site and are junior errors, I wonder if it is safe to give them your money and most important your personal information
Date of experience: June 14, 2018
I ordered my prepaid card a month back. It was supposed to be arrived on 22nd August as it was the last day they estimated. But I have not got any sound from them pertaining this. I called their customer service. Though it took a lot of my bucks via phone call as I am from outside US. Trying to be funny lol! :D But its actually worth calling them. I found them very helpful & gentle. They actually care for you & are on their way to fix my issue immediately. Cant recommend them enough!
Date of experience: August 27, 2018
For a withdraw to bank account fee that high, I'd expect the transaction to be faster than it is currently. And please include more currencies like Ghana Cedis because I had to create a dollar account in order to receive my payment. It's a lot of stress
Thanks
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2021
The shipper says they never received our payment and Payoneer said they sent it. I asked to get my money back as someone is not telling the truth! This is fraud company, never use. I have asked for refund of my money as the shipper claims they never got money so my items never shipped. Payoneer contacted me and said for me to contact the shipper. Then why use a payment processor if they are not going to protect you? If i wanted this service i would have paid supplier directly. They don't reply any messages. Our mastercard said never to use them again as apparently they have heard of many problems from this company. Horrible stay away.
Date of experience: March 31, 2018
I'm reviewing first time on a service and Payoneer's exceptional service actually made me do this. Payoneer is the dream service in front of me. It really helped me like it's my own. I never faced any sort of problem processing payments with this service. I would definitely rate it a 10 stars if 10 stars could available. Best Available Online Service!
Date of experience: April 19, 2021
Nice and polite provided required info but I have done completed my Payoneer account process on last Friday i. E., on 9th September 2018. If u could activate my account within 1 or 2 days it would be good
Date of experience: September 10, 2018
I thought there's something wrong with my account but it was just a case of waiting time period and a little bit of security check. I'd recommend Payoneer over a hundred of payment processors. Good job Payoneer!
Date of experience: May 16, 2021
I called and wanted to change the banking information for payments thru VRBO. Nov 22 2018. I did not hear back it is now Dec 07 2018. I sent the info in PDF, and they said it was not clear. I did not receive an email and they did not try to contact me to let me know. They have my phone number and did not bother to call.
I called again today, Dec 07 2018 I was told they have many other cases before mine and that it was Friday. The person whom I spoke too, was politely rude. Anyhow she promise it will be solved by Tuesday Dec 11 th 2018. Thank you, I hope we can get this done.
Date of experience: December 7, 2018
Although my payment was held, which I paid for a course, I understand the security and safety of the service is at it's best. Overall, service by far the best as compared to other online services available.
Date of experience: January 1, 2019
It happening presently, I made a withdrawal since on the 9th of April up till now I haven't received payment. And I am an Agent on bigo live chat. My host need there money to buy diamond so that they can move forward on there Target. Please help me to make there payment fast. Thanks
Date of experience: April 13, 2021
Dear Anom,
Thank you for your taking the time to leave a review! We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We're very sorry that you have encountered the difficulties that you've described.
We totally understand the inconvenience this matter has caused you. Please be advised that delays like the one you experienced can happen for one of the following reasons:
- an issue with the receiving bank
- an issue with the intermediary bank
- the weekend delay: if the transfer was made on Friday/ Saturday, it might take it 1-2 business days for payments to be processed.
We can see that our Customer Support specialists have already sent you a payment confirmation. We are kindly asking you to print it out that and show it at your bank office. This confirmation should help them trace your payment.
If you still need our assistance after getting in touch with your bank's branch, please don't hesitate to get in touch with us.
We truly appreciate your understanding and co-operation!
Best,
Anna from the Payoneer team
I have called from North Cyprus to report a lost card. We have problems with mail because of the place I live in and the customer service was really helpful with every detail, truly professional and understanding.
Date of experience: May 27, 2020
Unique and professional as the team were not only helpful but ready and professional with a greater display of patience. Although i was initially tenth in the queues but they got back to me which was reassuring
Date of experience: September 14, 2020
I have been calling customer care about my issue for about 4-5 days but still, it hasn't been resolved. This time again I have been assured that you'll receive an email regarding your problem in 24 hours.
Date of experience: July 26, 2019
The best experience have ever had i really appreciate payoneer for figuring out my issues in just One single platform. And all the customer service especially Christian Ian was the best they really figure out things fast
Date of experience: February 17, 2021
You go through all this trouble to register and activate your account (as I don't live in my home country anymore, I had to send I don't know what papers to get my address approved, eventually I send it to my parents home so at least I could pick up the card next time I went home) just to get a payment from the US. (tax return). Once you have the money, they make it nearly impossible to take it out, and for every failed withdrawal from an ATM machine, they even charge you 1$. Just spend an hour waiting to get chat support.
Date of experience: April 25, 2017
Hi Freek, I am sorry to learn about the issues you have been having. To understand better and help you out, please see my PM.
My card is expired. That is why I was experiencing technical error on withdrawing money. I have not enough knowledge about making phone call to solve. This. Making phone call can give you instant relief. Thanks Pioneer.
Date of experience: October 26, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Ali,
Thank you for your review. We regret to hear that you are unhappy with Payoneer's verification process.
Being a cross-border payment solution for businesses, Payoneer works under a robust risk-based compliance program that addresses the regulatory requirements of our services. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and done for your safety. We understand that sometimes verification can take several days to be completed and some of the documents might be requested to be resubmitted. We genuinely appreciate our customers understanding in this regard.
For legal reasons our system is also set to review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our relevant department so we make sure that it complies with the Terms and Conditions. In this case you might find one or several requirements open in your Verification center. We recommend providing the requirements as soon as possible so that we are able to review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center, and we'll be happy to speed up payment verification for you. Please rest assured that reviews like that are not going to happen every time you are receiving a payment.
Again, we are genuinely sorry that you are so unhappy with the review process that you had to undergo. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team