business logo of Payoneer

PayoneerReviews 9,980

4.4

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
455
value
405
shipping
275
returns
267
quality
392
This company responds to reviews on average within 5 days

Instant Feedback

1 review

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Nigeria
1 review
0 helpful votes
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Nice platform.
May 9, 2024

Highly recommend! Been using them since 2019 for my Fiverr and Upwork withdrawals.

Date of experience: April 29, 2024
GB
1 review
0 helpful votes
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Easy to use
May 9, 2024

Excellent. This is a good application. And I trust it. Because it is 100% trustworthy.

Date of experience: April 29, 2024
Ghana
1 review
0 helpful votes
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Problem resolved
May 9, 2024
Updated review

I need to get my accounts information and she walked me through the whole process and was really nice to me

Date of experience: April 29, 2024

Very professional
May 7, 2024
Previous review

So far I have no regret joining payoneer cause they make life easy

Date of experience: April 24, 2024
Egypt
1 review
0 helpful votes
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Awesome service
May 8, 2024

I have been a client with Payoneer since 2010, each and every time I love you more... Keep the work up guys... al my wishes to be always on the top

Date of experience: April 28, 2024
Jamaica
1 review
0 helpful votes
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Quick and Easy Service!
May 8, 2024

I called all the way from Jamaica and was able to get through easily without alot of prompts of VRUs. The gentleman I spoke with was thorough. Really good service.

Date of experience: April 27, 2024
Colombia
1 review
0 helpful votes
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Mejorar aprobación
May 7, 2024

Deberían mejorar el estado de aprobación, toca esperar mucho para aprobaciones y pasan los días hábiles y no dan respuesta

Date of experience: April 26, 2024
Jamaica
1 review
0 helpful votes
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I only use Payoneer
May 7, 2024

It was fast, reliable and efficient. I would recommend everyone to use Payoneer

Date of experience: April 25, 2024
Argentina
1 review
0 helpful votes
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Muy buena aplicación
May 7, 2024

Gracias a esta aplicación logró hacer mi trabajo más facil

Date of experience: April 25, 2024
Pakistan
1 review
0 helpful votes
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Good
May 7, 2024

My experience is amazing and payoneer customer care was so helpful

Date of experience: April 25, 2024
Ukraine
1 review
0 helpful votes
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Money Lost
May 7, 2024

Unfortunately, the transactation that was trasnfered to me by sender was cancelled. Payoneer said that this is due to internal error and that the funds will be returned.

It has been 3 weeks, and Payoneer is not able to resolve this issues.

Otherwise, call center employees are very helpful and respectful. But this still doesn't take care of my issue. And i am very frustrated about this.

I am ready to change review when the funds comeback, because otherwise service is very user friendly, help by phone is professional. But losing funds is a big problem, in my opinion.

Date of experience: April 25, 2024
Philippines
1 review
0 helpful votes
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Grateful
May 7, 2024

It's not a 100% great experience because it took time to get resolved but at least it was fixed

Date of experience: April 24, 2024
Jamaica
1 review
0 helpful votes
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Good service
May 7, 2024

On time response and knowledgeable customer service representative

Date of experience: April 24, 2024
Argentina
1 review
0 helpful votes
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Un aliado en mis negocios
May 7, 2024

Estoy muy conforme, Payoneer me resulta una excelente herramienta para mi trabajo

Date of experience: April 24, 2024
Tennessee
1 review
0 helpful votes
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Get it done
May 7, 2024

It was a tough situation to get a charge to clear and they provided a one-time pass until I could get the system on my side updated. Of course that was after clearing all the security information, but it was extremely helpful

Date of experience: April 24, 2024
Nicaragua
1 review
0 helpful votes
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The best customer service ever
May 7, 2024

The rep was knowledgeable understood my problem and gave the best outcome

Date of experience: April 23, 2024
Costa Rica
1 review
0 helpful votes
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My interaction with Payoneer has been overwhelmingly positive. The platform's functionality and reliability have consistently met my expectations. While awaiting resolution on an issue, I've found the support team to be responsive and attentive. Although my concern has not yet been fully addressed, I am confident in Payoneer's commitment to resolving it satisfactorily. Overall, I am pleased with the service and look forward to continued positive experiences.

Date of experience: April 23, 2024
DO
1 review
0 helpful votes
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HASTA EL MOMENTO ME PARECE UNA PLATAFORMA MUY SEGURA Y VERSÁTIL, VEO UN SIN NÚMERO DE HERRAMIENTAS QUE ME PUEDE SER ÚTIL PARA ORGANIZAR MIS FINANZAS Y MI NEGOCIO

Date of experience: April 23, 2024
Jamaica
1 review
0 helpful votes
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Receiving account information
May 7, 2024

I was able to call customer service support to have them charged my receiving account from Citi Bank to another account. Awesome experience 👏

Date of experience: April 23, 2024
Argentina
1 review
0 helpful votes
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Excelente
May 7, 2024

Excelente y muy buena. Solucionaron mi problema, muy recomendable.

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
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La mejor plataforma
May 7, 2024

He usado los servicios de Payoneer por más de 5 años. Es una plataforma confiable, segura y responsable.

Date of experience: April 23, 2024