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Payoneer has a rating of 4.5 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I made a payment on May 17th 2021 and as of June 7 the Payment has not been released to my vendor
I have called over a 12 times to no avail. I was told a supervisor was going to call me back in 24 to 48 hours and that was 144 hours ago. They keep on telling me that a supervisor is going to call me back as well as tell me that the transaction has been under review. As this point I have made other payment arrangements and I would like to get this money back as soon as possible
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2021
I have an account with Payoneer from 2013, honestly, they are the best in the market, along with transferwise. Competitive fees, outstanding customer service. I'm grateful for having an account with them.
Date of experience: September 7, 2021
Recieved good customer service so far. A little hard in the beginning since you can{t really make trasnfers until you reach a certain threshold and for some reason you cannot transfer to certain types of accounts. But overall the card works everywhere and have been using it without a problem.
Date of experience: August 5, 2018
When it comes to my finances, it is imperative to receive professional services. Payoneer never disappoints and consistently provides professional and innovative services. I feel a sense of security in my financial transactions with them.
Date of experience: January 15, 2019
Generally Some information in Indian Documentation is missing little bit and you should consider in approval.
Your approval is delay... And customer waits and then left your portal. I am waiting also for 3-4 days
Date of experience: August 26, 2021
This service is the most expensive service I have ever worked with. They have commissions for everything. The exchange rates that they practice are bigger than anything that I paid till now. From a $554 (around 528 euro) they transferred in euro only 511 euro so I lost 17 euro only on this small transfer. Imagine that on a few thousands dollar transfer. Stay away from this service as much as possible
Date of experience: December 15, 2016
M sorry to learn about your lack of satisfaction from our fee structure. Fees might differ from countries and sign up programs, as for some of our partners the fees are different. Please see my private message to you.
Good day to all,
The costumer support of this company is a joke. It takes 8 days to answer a simple question when it states it will only take up to 48 hours. The people answering don't even speak French properly as there's a mistake every 3 words. It can't be serious.
Not only, I haven't been able to get my Payoneer's card as they are not helping, but I have almost been treated as an idiot through email by that very same company. Of course, I didn't answer, but sent the copy of those emails to the company I work for.
The company I work for is a preferred costumer of Payoneer. I hope my case will encourage my company to change of payment method's company.
To be continued...
Date of experience: May 12, 2016
Hi Arno, I; m sorry to learn about your experience. Please see my private message to you.
Well, the quality of support I received was fine but none of the promises that they gave me wasn't completed and my problem wasn't solved. So now I have a feeling that Ill spend Christmas with empty pockets. In the past, I never had any problems with Payoneer so this is super embracing and confusing for me, Thanks.
Date of experience: December 14, 2018
Payoneer is the best platform for online money. With Payoneer, I could receive payments from the marketplace so easily and withdraw it to my bank account. Payoneer offered me so great services that I feel a must to praise it and be thankful for. You are the best online companion. A big thank you to you ALL.
Date of experience: October 21, 2020
My experience with my card application was badly handled, I applied for a card with the assistance of Trevo for herbal products. They introduced me to yourselves and l honestly liked the services that you offer. To my surprise l kept requesting for my card that was never shipped and you kept this information for as long as you knew, that Trevo and yourselves had a bad experience and closed their accounts and you included me as if l was one of them. I am just an innocent applicant who required your payoneer card for my future business dealings. I have introduced so many people who are enjoying using your cards. L am very un happy with this. L hoped you will resolve my issue very soon.
Date of experience: July 17, 2018
The Payoneer is best to get payment from clients and withdraw it to the local bank right away. Also, their card services are awesome to get a withdrawal from ATM instantly when I get payment loaded on my card.
And more things that must I say that I Always pleasure to get support from Payoneer. They always solved my issues instantly by chat or phone call.
Tip for consumers:
Any freelancer who working worldwide but can't get payment from clients they are can use the Payoneer to get payment for their services from any of the clients from any country.
Date of experience: November 9, 2020
The customer Support are detailed, specific, and much willing to help the customers. They ensure that the customer query is resolved despite being very much friendly. In general, I would say they are very professional. I would recommend their services to a million individuals. :)
Date of experience: February 5, 2021
I don't know what I would do without my Payoneer account. It is the only way that I can obtain funds from my UK based PayPal account. The service is excellent and on the rare occasions that I have a question the customer service team are always totally professional and respond with empathy.
I would recommend Payoneer to everyone.
Date of experience: June 25, 2018
The issue is that I have an account and feedback of a couple of business days as I was told, is too long. I need to review this payment and make payment to someone else and had to spend 17 mins on an international call
Date of experience: August 14, 2018
I'm from Nepal and I'm Payoneer Card for most of things like shopping from store, using it for online purchase and for online payment of subscriptions. Its really easy and the customer service is also but a bit slow Live Chat. It's better and faster to resolve the problem through a call. A bit expensive to load money on Card from a country like Nepal. We can't upload money directly through our bank account. Thank you
Date of experience: October 26, 2020
I was waiting for about 10 minutes on the Q, but it was worth it. The customer Rep was really nice and super helpful from the beginning. I hope you keep customer service Reps like the one that I had on your company. 10/10 :)
Date of experience: December 29, 2019
When I called Payoneer to discuss the issue that I was having in changing my payment method with the company I work for. The representative I spoke to was very polite in and gave the issue I was having the most top priority. The rep even went out of his was to find out answers to my question that he did not know. I am very satisfied with the attention that was given. I give this a 5 star. Good job. Thanks
Date of experience: September 12, 2018
My birthday was wrong on my Payoneer account (unfortunately) and didn't match with my bank information. So I'd call Payoneer and they did it. Very well. It was a great service. I can't believe it my problem solved within a moment... thank you so, much
Date of experience: April 21, 2021
This took way too long and a lot of trouble to get the money to my account and it was very hard to get help on it. It's done now and I really hope and pray it is smooth transfers from now on. Thank you.
Date of experience: October 4, 2021
My overall experience has been negative. There been good agents to help but their policies and procedures suck. And the take way to much time to help and resolve to it's customers. Ignoring that if you create a profile it's to manage payments and invoices.
Date of experience: March 9, 2020
I have been using payoneer since 2014 and had never faced a major issue. But recently, my card got hacked and the guy stole my money, I contacted payoneer and they created a dispute and returned my money back. Payoneer customer support is simply great!
Date of experience: January 24, 2020
Anytime I need an enquiry about anything, they are most helpfull.
Also I have lost my card, I requested a new one but my old one was returned to me, and support fellas were happy to re-activate my initially lost one(returned one).
Only words of praise to this service!
Date of experience: May 16, 2018
Very understanding and polite. They are willing to go above and beyond to get to the bottom of any issue. Even though its been over a week and I still have not received my pay, they are extremely nice reprasentives.
Date of experience: July 11, 2018
I signed up and got my card, activated my card and then loaded funds on it after getting paid from over seas for a project I did.
Now I'm trying to access my funds locally and come to find out that the service to get your funds locally is not supported in my country. That is BS! Why wouldn't they tell me this upon signing up, why would they send me a card after seeing where I'm located knowing the service to get my funds locally doesn't apply to me because of my location makes no sense unless you are trying to Rip people off.
I'm hoping I can get some answers and a solution on how to get my funds off my account, even though I'm not getting my hopes up on that:-/.
Date of experience: January 4, 2017
Hi Stanley, I am sorry to learn you feel misinformed or misled about our services, however a dropdown list of all the countries where banks withdrawals are enabled is available on our website. However, as you already have funds in your account, you still have options to use them online or withdraw cash from ATM.
I've used Payoneer for a year and have received all my payments to time. Paying for items has also been a breeze since I don't have to worry about paying off my card. I've called customer support several times and have received professional, prompt and exceptional service each and every time. I highly recommend Payoneer!
Date of experience: December 12, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Howard,
Thank you for taking the time to share your experience with other customers. We regret to hear about the inconveniences that you have encountered with this situation.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
At Payoneer, we are constantly working to further improve the customer experience. We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team