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Pennsylvania
4 reviews
14 helpful votes
Follow richard t.
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I had balt a camcorder on eBay then a few days later i went to my bank and i was told that my account had a $60.00 over draft it turnd out that PayPal had taking the cash out of my bank account in sted of my green dot card i called PayPal up and told them what had happened then i was told that the agent could send a re crest for the fee that the bank had charged me for the over draft but that would be like a lost calls basically

Date of experience: September 14, 2012
Washington
2 reviews
2 helpful votes
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I never had any problems with paypal before unlike many people have reviewed below. Lucky me I guess :D But instead of giving a perfect 5 stars, I'm giving paypal 4 stars for some future updates :)

Date of experience: November 23, 2014
Florida
1 review
0 helpful votes
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Kind of crappy that my GrubHub account was hacked and charges were authorized through PayPal due to a merchant agreement and when I tell them of the fraudulent charges they refuse to refund when someone ordered 3 different dinners from 3 different restaurants in California and had them set to deliver to 3 different addresses. I live in FL.

Date of experience: September 6, 2022
California
11 reviews
23 helpful votes
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Pay pal is the best.
January 18, 2021

I love pay pal use it for my online purchases I got ripped off by a person and PayPal helped me get my money back love you guys. And there so sweet & respectful on the phone.

Date of experience: October 23, 2016
California
1 review
3 helpful votes
Follow Lee C.
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Try to dispute a deceptive charge you will meet with deaf ears. I tried a "free for new users" app which i quickly deleted when it wasn't what i needed. Well, a mere 3 days later i am charged via paypal $79.99. I dispute the charge and they totally side with the merchant. (Some anonymous sleazeball out of China). BEWARE! PAYPAL IS IN BED WITH FRAUDSTERS!

Date of experience: May 1, 2019
Australia
1 review
0 helpful votes
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Bad customer service
January 1, 2023

Pay Pal have let me down. I was overcharged for an item that was advertised ad $19 AUD but I was charged as $19 USD.
I have sent Pat Pal evidence of this and they are been conpletely irresponsible and they are trying to say that there is no error. I can not believe how negligent Pay Pal is been. I have added an image of my reciept and an image of the advertised item. It is advertised in AUD, although the price has changed from $19.80 AUD to $20.43 AUD

Date of experience: January 1, 2023
Michigan
1 review
0 helpful votes
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Somebody from Florida (I live in Michigan) logged into my account and spent $600. PayPal emailed me hours later saying an unrecognized user logged into my account and I should change my password. I reviewed my account and saw this person spent $600 of my money. After submitting a dispute, I spent an hour trying to get ahold of customer service with the end result being to just send them an email. They replied to me the next day saying there was no unauthorized use and "if I'm unhappy with my purchase I should take it up with the store."

Absolutely TERRIBLE customer service, your money is NOT safe, and you need to delete your account ASAP.

Date of experience: September 5, 2020
Oklahoma
1 review
0 helpful votes
Follow ALBERT S.
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I, along with others, am the victim of a SCAM by which PayPal is used to obtain money. This operation is run out of China and you never get your purchase. I filed a claim with PayPal and provided them with more than ample documentation from the USPS and UPS documenting that my item was delivered to someone else. What was PayPal's response, CLAIM DENIED. I am not one to take a gut punch and have filed a fraud complaint with the Federal Trade Commission and the Attorney General, State of Oklahoma. If you experienced a similar situation, file a complaint because PayPal does not have your back. I no longer use PayPal and a 1 star rating is way to generous!

Date of experience: July 12, 2020
Tennessee
1 review
0 helpful votes
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Absolute worst financial service! Locked my account and are holding my money for absolutely no reason! I currently use chime, but any service is better than the trash service provided by paypal!

Date of experience: February 6, 2022
Illinois
1 review
0 helpful votes
Follow Katherine C.
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I recently sent a payment to a friend via PayPal. I didn't realize there was another person with the same name which I sent the payment to. I contacted PayPal to get the money back only to see this was a fruitless effort, PayPal gave ZERO assistance and dismissed me. I will NEVER use PayPal to send money or for anything else again! Good Bye

Date of experience: April 18, 2021
California
1 review
7 helpful votes
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Paypal is the WORST!
March 17, 2020

Paypal intentionally holds your money so they can reap the benefits of interest! They have held my funds for 21DAYS! The invoice is for services rendered. If you have ANY OTHER OPTION use it

Why would you do this to any business in a digital age?

From their site:
If there aren't any issues with your transaction, such as a customer filing a dispute, the payment will become available within 21 days.

Date of experience: March 17, 2020
California
4 reviews
7 helpful votes
Follow Anthony T.
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I went through their required process to link a bank account and then completed a few transfers of relatively small amounts to my bank account. Approximately one per week for a few weeks. Last week I completed a transfer as usual then a couple days later after receiving a payment for an item i sold i attempted to complete another transfer to my bank account, then for no reason paypal decided it would take extra time for that transaction because more information was needed. Why? I have no idea. I called them and spoke with customer service, after waiting for 40 minutes i finally got to speak with someone, they attempted to placate me and told me no additional information was needed., but that it can take up to 5 days to complete a transfer, (? Then why did a message pop up when i confirmed the transfer on their site?) the transaction remained in "pending" status for no known reason and now it finally shows completed but the funds still are not showing in my bank account. I sent a message to paypal through their site and the next day got an automated response containing useless information. They are a joke, their service is terrible and i am very unhappy and frustrated with them, they are con artists, i dont trust them at all.

Date of experience: December 16, 2017
Turkey
11 reviews
11 helpful votes
Follow Ammar H.
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Like always useless customer support when you just tell them you are useless and non helpful they try to lock your account temporary or suspended it and steal your money or refunds

Check the attached proof and this reference ID below

Reference ID: PP-L**************

I verified all of these 3 above except phone confirmation because it redirects to non exist page!

Date of experience: October 29, 2022
Alabama
2 reviews
0 helpful votes
Follow Michael F.
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I tried to buy a pool pump motor. The seller does not have a valid address so I can't get in touch With them. There was NO shipping info when I purchased the item. I took it to the resolution center and complained. PayPal resolved the issue in 3 days and said the seller PROVED to them that the item was delivered to me. 1st off it wasn't; 2nd, how did the seller prove to PayPal I received the item; 3rd, how did PayPal contact them if I can't, and I'm the buyer. I lost $52.00 to PayPal and the scammer (Samuel F. Norman). PayPal isn't worth the trouble. They won't even talk to me. Paypal is a POS!

Date of experience: May 14, 2020
California
1 review
0 helpful votes
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Company is horrible!
February 2, 2021

The company is horrible customer service is almost no existent, when you call to get help the mindless drones working spit out generic answers and lie!

Date of experience: February 2, 2021
Florida
2 reviews
8 helpful votes
Follow Susan N.
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I made a purchase thru paypal and had a problem with my order and the only contact person I had was the paypal person. When I got no where from that person I contacted Paypal and they told me they could do nothing. This Company should be shut down, PERIOD.

Date of experience: September 17, 2009
South Africa
1 review
2 helpful votes
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I don't recommend PayPal
October 16, 2020

We sent a package to Johannesburg and the female received it but we still don't have the money she payed through PayPal and it's been 3 working days, can't even get hold of them, it says their numbers are unavailable, I don't recommend them, it's my first time using PayPal but my boyfriend has used it a lot previously, he said this situation has never happened before, throughout this situation we would not use it again, because they promised it to us after we show proof of the package sent.

Date of experience: October 16, 2020
Maryland
4 reviews
6 helpful votes
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Cheaters
April 29, 2020

Do not pay through PayPal if you can help it they take your money and you don't get the stuff you have ordered then they never contact you I had to report them to bbb and do a disput with my bank they took my money and sent me nothing almost 30 days they never answere there phone they steal your money

Date of experience: April 29, 2020
Michigan
1 review
0 helpful votes
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Beware
September 5, 2020

This company is a sham they offer buyer protection but in reality they make their money from the customer and will 99% of the time side with the seller. This may be why ebay stopped using them as a primary source. DO NOT TRUST THIS COMPANY I HAVE PRESENTLY BEGAN A COURT CASE AGAINST THEM

Date of experience: September 5, 2020
Tennessee
31 reviews
79 helpful votes
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Been Good for Me
October 30, 2019

There must be a lot of... hats that use PayPal because I never have such problems with them. PayPal has done right by me for the most part even more so with eBay as I have had a few sellers on eBay try to sell me off brand garbage as name brand & PayPal backed me up 100% to see to it that I got my refund even when eBay failed. I make as many of my purchases threw them as possible because they do their best to make a fair review on anything shady & help keep my money safe. I am not saying I have never had problems with them, just none of the problems that most are claiming to have here. I give them 4 stars because there has been times when they didn't come threw for me when I was not in the wrong but nothing is foolproof or 100%.

I suggest that anyone looking for a good online option for payments check them out for yourselves & make your own opinions about them.

Never auto pay for anything! Never save payment information on your browsers! Never setup renewal to any site, service, or content that you do not trust. I never use or allow auto pay to anything. Perhaps that is why I do not have the problems others here claim to have had with them.

Date of experience: October 29, 2019

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431