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PayPalReviews 2,135

1.3

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PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
623
value
567
shipping
244
returns
282
quality
531

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Paypal is good
July 15, 2023
Updated review

Im a black female. I purchased SKN BLEACHING products from this dumb website callled fabempireskincare.com that accepts paypal, and i didnt get my order but paypals buyer protection helped, do NOT buy from fabempireskincare.com. I then saw on ebony magazine this orange peeling lotion from a website called matsuicardenbeauty.com which apparently Beyonce & Rihanna use and also accepts paypal.I now look far more mixed race not totally black and i got my order in 6 days. Do not use fabempireskincare.com. Paypal itsef is fine it depends on the website you purchase from.

Date of experience: July 15, 2023

Decent not bad
June 14, 2023
Previous review

Im a black female. I purchased SKN BLEACHING products from this dumb website callled fabempireskincare.com that accepts paypal, and i didnt get my order but paypals buyer protection helped, do NOT buy from fabempireskincare.com. I then saw on ebony magazine this orange peeling lotion from a website called matsuicardenbeauty.com which apparently Beyonce & Rihanna use and also accepts paypal.I now look far more mixed race not totally black and i got my order in 6 days. Do not use fabempireskincare.com. Paypal itsef is fine it depends on the website you purchase from.

Date of experience: June 13, 2023
Texas
5 reviews
5 helpful votes
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Crooks
July 13, 2023

PayPal is nothing more than a den of thieves. They joyfully accept fraudulent charges. Refuse to investigate or close account. AVOID PAYPAL AT ANY Cost!

Date of experience: July 13, 2023
Minnesota
1 review
0 helpful votes
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POS Scam Company
July 11, 2023

A scammer woman purchased six tickets for a social event party through our small business. She attended it with her guests. Exactly one week later after the event, she contacted PayPal to file a complaint stating that it was an unauthorized charge. We sent PayPal all documentation to prove that the woman had attended the event. PayPal sendt us an email notification today,stating that they were siding with her and refunded her $320 back.
So the low life dirt bag scam woman and five of her guests got a free boat ride cuise plus food. We are done with Scam Pal!

Date of experience: July 11, 2023
California
1 review
0 helpful votes
Follow Q H.
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Worst app ever! My account been locked for 2 years and they said it would be unlocked after 6 months. I've never did anything wrong and my money is locked in an account they can't seem to unlock. So I advise u to put your money in a bank, do not use PayPal

Date of experience: July 11, 2023
Indiana
1 review
0 helpful votes
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Terrible, slow response, the two non-authorized transactions were initially denied, w/o any explanations why. Had to file again as not delivered items and finally after several weeks I received a full refund. If that would be all I would give them 3 stars. However, few days ago I saw again one request (when I logged in my account) for a payment of $699. I immediately stated that the request is not authorized and still am awaiting results of my claim. Luckily that charge was not paid yet from my bank account. I tried to delete my account but was not allowed since I disputed that new request for the payment. Thus onky one star. As soon, hopefully, that request is find a fraudulent I am closing my account with PayPal.

Date of experience: July 8, 2023
New York
2 reviews
0 helpful votes
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I order an item and PayPal showed I had $39.00 to spear and cash app $29 to spear it split the amount between two cards no problem. Now PayPal is saying that the transaction was decline cause not enough funds in the PayPal. Like really why did it show $39.00 instead of just showing the $0. Call customer service at 6:30am and today at 8:30am saying try calling back, Monday threw Sunday from 6am to 6pm. Duh is Saturday it's pass 6am. Just rip off they should go bankrupt. After paying lawsuits back to all of us. I blame this guy or his staff he should look into it. And respond or Secretary. The rich get richer the poor get poorer. Mastermind wealthy business company.

Date of experience: July 8, 2023
Florida
2 reviews
0 helpful votes
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Evil Paypal
July 6, 2023

These people are satan incarnate. Nightmare linking up a bank account to make payments on paypal credit card. Finally linked an account and made a payment like a good consumer, while on the phone with PAYPAL customer support on the 1st of july. Find out later on the 6th of july that my bank is no longer linked to paypal. Why? Called today to work this out and got cold transferred to another person to get told i need to speak to someone else to later get disconnected. So i made a payment. They reversed payment. So now it would look like i never made payment so i would forget to check and be charged late fees. EFFING SNAKES! Having great difficulties getting someone to help. They keep disconnecting my calls and "passing the buck" cold transferring. Had to call back multiple times. I call back and hear background noises like they are slow to take my call.

Date of experience: July 6, 2023
India
1 review
0 helpful votes
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Worst service
July 5, 2023

I would really request not to use this as money transfer as their are lot other company who has good services. They just hold your amount for 21 days even for the digital service. A customer service girl naming "Kalyani" committed that i need to get an email confirmation from my client to get the money in my account and once i get the email and shared with them they will transfer the amount in 48 hour. I have done that to get the amount, once i have shared the same girl said that they will now need 3 - 8 working days to investigate and than release the amount. So they just hold your money for no reason. Their policy also says that anything which is good related it would mostly take 21 days to release the payment but for digital service they will release it in 24 hours which is just like making the customer fool. They even charge a lost as well as they use your money for a month...please never use PayPal.

Date of experience: July 5, 2023
Colorado
2 reviews
0 helpful votes
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I disputed an unauthorized charge to my account on May 21st. On July 3rd I was still disputing the charge!

Date of experience: July 5, 2023
GB
1 review
2 helpful votes
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My friend is being harassed and stalked, through PayPal only now, she's deleted her entire account but still getting emails of money transfers and money requested from the stalker. We've emailed to have something done about it and customer service have gone "‍oh well" when an account has been deactivated, entirely, all contact should end, no-one should be able to send nor request money as theirs no account to be linked to it.

Date of experience: July 2, 2023
Georgia
2 reviews
0 helpful votes
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Don't you DARE use this deeply loathsome, stupid and dishonest company if you provide services. After rendering $******* of services for $2000, client claims he bought a product and it wasn't delivered. I uploaded over 100 pages of work product I had delivered, saying well if you are stupid enough to believe the purchaser of services who is trying to steal my services by saying he bought a product, here was the product. Deeply dishonest and worse just stupid pay pal says they can't deny the dispute because the client's bank is involved. So the bank is also committing fraud, PayPal won't identify Bank

Date of experience: July 1, 2023
Florida
27 reviews
32 helpful votes
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I made a purchase using my PayPal account and the item that was sent was not as described or pictured. It was garbage. I contacted the company twice for sending the merchandise back and they have ignored me. I opened a case with PayPal they asked me for all kinds of information. I sent them screenshots of that exact same company being called scams and frauds from many many other people with the same exact reason that I had. Not as pictured or described. It was garbage. PayPal is friends and pals with scammers and fraud! The earpods that I got was supposed to be a refurbished iphone.

Date of experience: June 30, 2023
Albania
1 review
0 helpful votes
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I HOPE THAT PAYPAL FAIL AS A COMPANY!

They limited my account for the reason that for them i was underage even when i send them the ID.And im 25 y/o. Then i call the call center and they say my account is limited permanently but paypal doesnt give the reason for that and its not for my age like they say.
This was the message in the email
After a review, we decided to permanently limit your account as we found potential risk associated with it.

PayPal block my account without any reason.

DONT TRUST PayPal ANYMORE. They are freezing peoples money without reason.

Date of experience: June 30, 2023
Croatia
1 review
0 helpful votes
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Not your pal
June 28, 2023

Avoid PayPal at all costs. You're better protected by your credit card than by PayPal who's funded by the sellers.

Date of experience: June 28, 2023
Canada
1 review
0 helpful votes
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The absolute WORST
June 26, 2023

Absolutely the WORST company. I've had a PayPal account for YEARS and never had an issue. Now I'm locked out of my account because for something that happened LAST YEAR... I was NEVER NOTIFIED on any of this... I've even made transactions since then. But last week I tried to log into my account and couldn't. I called and they tell me this... What a joke! Save yourself a head ache, don't bother. Their so called "customer service" is a bloody nightmare. They won't help with anything, won't even let me pay them directly, she told me I had to deal with a third party collection agency... Horrible to the umpteenth power!

Date of experience: June 26, 2023
Spain
3 reviews
1 helpful vote
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I think that PayPal is safe and always checks transfers.
But I don't like that consultants in support are rude

Date of experience: June 26, 2023
Indiana
1 review
0 helpful votes
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PayPal is a joke
June 23, 2023

I been with PayPal since 2005 I was hacked years ago and they refused to pay my money back. They recently up my limit to 10 grand and refused to lower my limit as I asked. There for being an untrusted company and refusing to lower the amount to 500 as asked I canceled my card. Highly not recommended as a trusted company with your money

Date of experience: June 23, 2023
North Carolina
1 review
0 helpful votes
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$#*! PayPal! They will go out of business! This is the worst service I have ever had! Literally the $#*!ing worst! I wish they had a negative $#*!ing star they deserve none

Date of experience: June 21, 2023
Texas
1 review
0 helpful votes
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Email of a scammer.
June 17, 2023

This is either a scam or a hacker they were rude tried to get my IP address and info of my cards and told me I was acting like a ten year old because I was not giving out info also they got in to my phone and tried to get into my stuff which I have all secured my only mistake was thinking they were part of PayPal til I called PayPal customer service and was told by ron that this not them. Please be aware of this email if you do get them.

Date of experience: June 17, 2023
North Carolina
23 reviews
63 helpful votes
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PayPal's Resolution Center is spring loaded to believe and support the seller. That's the side Paypal makes its money, not from you or me. Dealing with Paypal's Resolution Center is a real test of endurance. If you get finished entering their required BS successfully, Paypal sends you a dun message several days later telling you to enter your complaint to the Resolution Center... like you were never there before.

Date of experience: June 16, 2023