Pink Lily

I recently ordered 2 sweaters from the $20 sale and I knew when I purchased them that it was final sale since it was a promotion. The first day I wore one of the sweaters I noticed a big hole in the collar. I was disappointed but I took a picture and contacted customer service and I got a quick response the following Monday (I emailed over the weekend). I was hoping for a replacement but wasn't sure if that was something they offered. To my surprise I was offered a replacement sweater or store credit. I happily took the replacement sweater and they shipped it the next day! I know that the material is probably more fragil than I thought when purchasing but it was so cute and soft! Pink Lily offered me great customer service. I've ordered from them before and I have loved all their stuff! To people saying they couldn't return sale items, I don't know how you couldn't see because it has always been clear to me on the site! LOVE Pink Lily and will continue supporting them!

I recently made my first purchase from Pink Lily after years of eyeing their pieces.
I ordered 3 pairs of jeans and was SO excited because they have the perfect comfy style that I've been looking for and can never find. Or soo I thought. I am a VERY true to size 5. (recently ordered size 7 in KanCan AND Flying Monkey and they were WAY too big. So, I ordered three size 5 jeans. One fit perfectly, one was pretty snug and the other would not come up past my hips. And they were all boyfriend/ girlfriend style (supposed to be comfy/slouchy style). I kept 2 and ended up sending back the third for a larger size. My larger size came in the mail yesterday. NO DIFFERENT than the last size. Still did not fit over my hips. I wore one pair for the first time for 5 MINUTES yesterday and they are so thin that they ripped all along the inseam. Needless to say I am EXTREMELY disappointed.
Friendly advice, save your money and spend a little more elsewhere.

I ordered something that was marked final sale, but after contacting customer support, I explained why I still thought I should be given a refund. They gave me a store credit, and I'm fine with that.

I love the design and fit. However the shipping to Canada is slow and expensive + duty charges that are not included in shipping fee. Hope Pink Lily finds a solution.

Super fast customer support and help! Loved it. I asked a question about my gift card since I returned some items and they sent me a response within 48 hours. Great.

They are on top of there customer service. Sent a email about a order and within hours they replied back and were super sweet and helped me out. I will definitely be shopping here again!

I reached out about an issue with my package and they were very quick to respond and have a solution! I will definitely recommend pink lily to anyone looking for cute clothing and accessories!

Hey y'all... I just love Pink Lily... they answer right away even on messenger... I've ordered a lot and recently had to change sizes... haaaaa... due to quarantine! Sandi Altman

Sojust received my order yesterday, everything looked great as always but Decided to wear the black shorts right away and they ripped from the sides, (both sides) today I used the hot pink one and same thing happened, I love this boutique and pretty much everything that I had bought before is really good except por this two pair of shorts, i I really like these shorts they fitted perfect, material is great but they both ripped now.

They were so nice. They changed my shipping address for me two days after I ordered so that my pregnant daughter in law could get her gift when we learned she couldn't come to Christmas. Thank you!