Pink Lily

Placed an order that took 10 days for them to ship. Granted it was a holiday and they had some bad weather, but they never once notified me. It took me reaching out to them (via email because they don't have a phone number where you can talk to a live person). They were polite but you could tell that they didn't care about the situation they had burdened me with. They just wanted me to be understanding of their situation. Had they shown any ounce of empathy toward me, then I could've easily done the same.

And their website is very glitchy. It kept jumping around and making it hard to place an order.

I will not be purchasing from them again. Had they valued my business, I could've overlooked my frustration.

I love that you can read reviews from others so you can decide your size for sure instead of guessing. This information also tells you if product is of quality. Almost all items I have bought have been perfect. I had to return a couple things and was given a credit. Their customer service is FANTASTIC! They immediately connect with you so returns are easy! I love the flash sale …. Wish they had many more of those. One reviewer said OK I PINK LILY SOO MUCH I MIGHT AS WELL SURRENDER MY PAY CHECK. 🤣🤣🤣 I definitely get it! Love Pink Lily 😘

Placed a huge order on September 18,2023. Today is October 18,2023. I still have not received a thing. They have only returned a couple of emails. I've asked for a refund they offered to return 5% off the shipping. This place is horrible and I'm going to be turning them in to the better business bureau for fraud as well as start a case through my financial institution against them. Their website purposely is misleading making you think that they are in the states and even their delivery says within 5-7 days!

Placed order 9/18. Currently 10/19 and still have not received items. Reached out to customer service and they keep looping me back to tracking which states my items left Los Angeles CA on 10-4. It does not take anything two weeks to ship to Texas from CA - they currently can't even tell me which state it is in. I ordered Halloween attire thinking I had plenty of time - what a joke.

So disappointed in this company. Ordered about 8 items and never received my package. Have tried numerous times to get them to look into locating the package or give me a refund. No response. They had no problem taking my money immediately. Would NEVER recommend anyone to purchase from them

2 orders were never received. The money was never returned. The company claimed someone must have hacked the website and stolen my money so they will not return it. This is a scam site. I should have read the reviews first before ordering and I would have known not to order from them. Scam don't order!

I had ordered from Pink Lily said it was delivered but clearly I did not get my package.emailed them several times and no reply at all! Never ever again will I order from this company AGAIN!

Pink Lily shipped my items with an incomplete address. The package and tracking stopped and said it had been returned to the post office. Pink Lily told me to put in a claim with Route. The package is lost! Route are telling me to put in a claim with USPS or contact Pink Lily! It's a 3 ring circle jerk at this point! No package replacement. No refund! No customer service! Save your money and sanity! Stay away from this operation!

So I purchased some really cute items for a beach vacation that I have coming up. Because of my hectic schedule I just didn't get around to purchasing until too close to the date that we were leaving so to ensure that I got it on time I selected the one to three day shipping option and had to pay $20 for shipping on almost $200 worth of clothes. The shorts that I purchased while they fit, the belt that comes with them is completely unrealistic, I couldn't even barely get the belt buckled on the first hole. All the other pants in this size fit, but when I decided to return the shorts, they wanted to charge me $6.99 to return it and then I could only get store credit. I guess I overlooked that whenever I checked out, but I'm gonna be real careful about what I buy from them in the future.

I've never written a review of any company but my experience was shockingly bad.

I purchased 2 shirts — both of which appeared to be crystal white on the website. They came in mucus brown. A yellow/green, snot/poop-colored brown.

I will give them the fact they were titled "beige," but one assumes that might be slightly off-white. Either way, products should look like they appear in photographs.

Apparently they only give you a gift card to their store for returns, which is somewhat hidden in their return policy. I will be asking them to give me a real return, in MONEY, because they have scammed me out of it through fraudulent photos.

I also purchased a size S skirt (am normally a size XS, 5 foot 2 inches), and can barely get it on. It doesn't go beyond my butt cheeks; completely unwearable.

Buyer beware.