I've gone back and forth for over a month with customer service asking for either a solution or a cancellation/refund for my order because it's over a month past my original delivery date at this point. Instead I have just been given delayed delivery dates (5 different times they've delayed it over at least an week) and offered a worthless discount code for the future. They refuse to offer any sort of refund or to even report my package as missing until it's 2 months late. I ordered this for Christmas with an exponential amount of time to get here and now I can't even get the money back for this obvious scam until after Christmas.

Worst return system, very poor quality of service. Obviously they are very good I taking your money. But when it comes to help they tell you so sorry we cannot help you. This is customer fraud by all its meaning.

I tried to place an order through the PLT app in December 2022. "Tried" because I tapped place order but it didn't confirm my order nor did it give me any shipping or payment status. This order withdrew 2 payments of the same total from my account! Needless to say it's been more than 4 weeks and I have yet to even receive a pending refund despite emailing them every few days to check in on the status. Each email I'm told to wait a few days for the relevant team member. It is now February 2023.

Pretty little thing's clothing is terrible quality for the price your paying. Jackets as expensive as €85 euro come with holes in them, shirts which cost €20 are completely sheer, shipping is always off. Only good thing is shipping is fast.

I ordered this little number from Pretty little thing and I was gonna wear some pants underneath but I'm in Miami this weekend and decided to be a Hot Mama. Everyone loved it including myself. It was true to size and sexy! Will be ordering from them in the future:-)

This is what pretty Little thing says after I ask for a refund after I told them they had the wrong address " As this is the case, you will be needing to collect it to the address where it has been delivered to or contact someone who can forward it to you.

Please be advised that we are unable to refund or send a replacement on this occasion. Please know that you have 3 opportunities at the checkout to ensure that your address is correct, there is no system issue that causes an address to change to an old address.

To ensure all future parcels are sent to the correct address, you can update your address details in your PLT account;
So I don't recommend you order from their website. In the past they had my new address but some reason the old address was still save and they sent my package yo old address and my package was stolen and they're denying me a refund. They need a zero review.

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

They sent me shoes that were clearly worn. I'm talking whoever had them must've worn them for a week. They should've never been accepted as a return, and they certainly should not have been shipped out to a new customer. Their customer service refused to waive the return shipping fee even though I sent them photos of the worn shoes. I've purchased from many "fast fashion" websites. I've NEVER experienced such terrible customer service or product. It was my first and last time purchasing from this company. Avoid at all costs!

I placed a large ordered of 50 items, all of the same style just in various sizes. I only received 48 items with one extra size that I did not order and 3 items missing. I have been going back and forth with customer service for over a week trying to get this rectified and they have done nothing but ask me to jump through hoops. This return/ exchange process has been so difficult I have just decided to eat the cost as dealing with their customer service is more exhausting than it is worth.

I took a risk with ordering from this site because my friend had already told me they were horrible. I order 3 items that came to a total of $44.02 with shipping and all. I looked at my statement and I was charged $55.32! That should never happen. $10 is much but it's something when you are suppose to be running a professional business. I won't be order from here again because overcharging a customer makes me think the company is untrustworthy period.

Ordered a pair of shoes and received a cheap plastic bag from China. Customer service is shocking. It was my first order? Never again, a stressful experience and in the end I had to raise a dispute with PayPal

Materials are so so so bad. Dull colour on each colored items.
Far fat from what they look on pics.
They charge for shipping and also to Return.
No customer service whatsoever.
Literally I have never had this bad experience. Its a scam

The quality of the clothes in itself is good in my opinion. Whatsoever, if you happen to have any issue with your order, good luck with the customer service, they are very hard to reach. It's disappointing and frustrating. Therefore, I will not buy from them again.

Worst store ever! I returned my 200$ order at my own cost (because yeah, big company like that doesn't offer free returns), tried to get my refund and 2 months later I'm still waiting to hear from them. I sent 2 emails to get an answer and nothing. Don't waste your time buying there.

I bought a set from pretty little thing. Got it today and there is a huge hole in the pants and the top had makeup all over it. The tag was already cut off. I emailed them but I'm guessing based on reviews they won't issue me a refund. Lesson learned! Never buying from this company again.
I left pictures for reference. You can't see the makeup very well in the photo but I promise you there's foundation all over it. Gross

I paid via Paypal and never received the item. Waited for almost 2 months and requested a refund via Paypal because they didn't respond to my 3 emails that I sent via their contact form on their website. Absolute garbage website with nonexistent customer service. Avoid at all cost,