Pretty Little Thing

The customer service is horrible. I placed an order via PayPal, PayPal confirm the shipping address and I submitted the order. Pretty little thing sent a confirmation with an old address that my order is being shipped to. I think it's horrible customer service that a customer can't modify the shipping address within five minutes after an order is placed. That is highway robbery.

I tried to give them another chance after they did this $#*! to me the first time and my items arrived in all different sizes. But they all were label a size small.

Should've known not to trust y'all. Out here robbing people.

PrettyLittleThing has the worst quality clothes! No FREE returns, which means if you place a big order you will have to do 3-4 separate orders and pay $4 for each shipment. The items always look so cute and great in the photos and then when you get it in the mail, its just disappointment after disappointment. Clothes either fit wrong or just are not in the right size at all. Dont buy shoes expecting to fit you in the size, I recommend sizing up if you have to. Size 10 shoes, dont waste your time or money here please!

Ordered advent calendar for my kid as a Christmas present. Was supposed to arrive early December. Never arrived. Never received any communication regarding my order after they took my money and sent a tracking number. It's a scam and should be shut down.

Staff leave there own good reviews to make it look good. Joke avoid. Still waiting refund since October. Run by very unprofessional staff... just a disgusting service avoid. This has gone on since October. Repeated myself over 15 times

If you plan to buy items in a bulk, chances are that they will miss out on your item. They missed 2 of the items from my purchase!
Although you buy all at once, you will get them in batches so if you plan to buy it for special occasions. They may not arrive on time. Quality and fittings, simply terrible! You never know if you need to size up or down. Fitting all over the place!
On top of that they do not make it easier to exchange, so many items that i purchased are a waste product. Also, how clever, they do not have an option to do product review on their website, that's how terrible some of their product is. Plus not easy to get in touch with the customer rep either. Who the hell is running this show!
Not worth it!

TERRIBLE customer service and not easy to get your money back for returns. Have to pay $4 just to get the return label and then make sure you get proof of the return. I purchased a few items but 1 of them did not work out for my daughter, the original cost of this item was $49.36 and I will only get back (if I get it back, still waiting) $39 plus I had to pay to ship it back. I sent the package back on 12/30/20, did some auto message on 2/1 which did nothing, finally got someone via messenger they sent me an email to send in proof of my return. I did that on 2/1 and here we are on 2/8 and I am still waiting. Reached out on messenger again but because I used the computer bot they don't want to help me on messenger because they "can see that you're being dealt with and advised on another platform, we ask to stick to one platform to avoid confusion." Really a computer bot over a person, just terrible! Will NEVER purchase from this company again.

First and last time ordering from here. I ordered over 30 items only to receive 3 items. Talked to multiple reps and could not receive a refund or be sent the missing items. I would let it go if it was only 6 items but we're talking about 38 items! I would expect it from SHEIN but I guess this might be a small business that can't afford to lose the money they steal from hard working people. 0 stars if I could.

2 days ago I've spent £188 on this website.
I am so disappointed.
You know what, the thing is that we are spending money on clothes to wear them outside the house not inside.
You can see EVERYTHING through them.
No one wants to get dressed nice to show everyone their boobs or anything else.
At least charge them £1 each for that bad quality so we know what to expect.
Didn't expected that from pretty little thing.
You guys fake the pictures on website so good.
From pictures you can't tell that they are transparent, you see that once you get them.
1st time I've ordered and I have paid extra just to get them the next day after and I was so excited waiting for them and so sad after I've got them.
Never again.
Shame on all of you.
"The numbers " means everything for all of you.
But the quality is a cheap one for sure.
No class, no levels.
Thank you for making me spending so much money for some "new nightwear ".

Clothes are very poor quality. I got a bunch of things and returned everything except for a sweater, which I should have returned too because it fell apart after three washes. Prices are low and they have really nice styles, but the quality is just not worth it.

Really disappointed, ordered next day delivery (so I paid more) for nothing, my package didn't arrive. I contacted the customer service and same excuse as always. Not buying here anymore! It happened twice

On Trust Pilot I explained how I could not access any support from Pretty Little Things Customer Service despite emailing and clicking on every button on their website! Such a time wasting, frustrating experience... Time running out for return within their window... I just wanted very basic help and got nothing. As expected, as onTrust Pilot they replied immediately! - sounding super charming and apologetic - with a link - but guess what, that did nothing! It just sent me to go a general FAQ page on their annoying website... I will now have to make our own Returns Paperwork and hope this works and hope they refund and next time my daughter is shopping I have warned her!

Extremely disappointed, the quality of the fabric isn't anywhere close to what is shown in the picture. Outfits look very cheap and poor. Highly recommend to avoid purchasing from them, as there are better options for online shopping sites.

Items ordered April 28. Still not received May 26! As far as 'customer service', they have an automated 'bot that won't respond to this situation. Otherwise you can use facebook messenger (which I won't use) or twitter (?) or WhatsApp(?). Seems like their entire business is designed to make things painful for you. Success!

Don't buy from here. I recently ordered two items. One was the complete wrong size and the other smelled so badly of chemicals it gave me a headache just to open the bag it came in. Both were terrible quality and the prices are not even that affordable.

I tried to place an order through the PLT app in December 2022. "Tried" because I tapped place order but it didn't confirm my order nor did it give me any shipping or payment status. This order withdrew 2 payments of the same total from my account! Needless to say it's been more than 4 weeks and I have yet to even receive a pending refund despite emailing them every few days to check in on the status. Each email I'm told to wait a few days for the relevant team member. It is now February 2023.

I have never been more disappointed in my life with an online order, I literally have shopped on shein and $#*!ing Ali express, AND THAT is more reliable then this. Absolute scam, used hard earned money to not receive anything. There contact details are fake and don't $#*!ing work. So $#*!. Save your money. -20 stars

Placed an order for four winter hats. Received one item in delivery green size 6 top which
I never ordered. Sent back. Next day received a parcel with ONE hat in.
There is NO customer number to ring. Website is hard to navigate to explain situation.
The order came to small amount so I consider myself lucky and will not be pursuing this as
Not worth the stress. But will NEVER order from these again. (you been warned).

Customer service representatives have been rude and unprofessional towards me. I am still waiting on an order of items from early July. Customer service will not start a claim with the mail carrier because I haven't waited long enough. It's been nearly 2 months, not to mention I paid for expedited shipping. Definitely will not be shopping here again.

I am very upset that I did not read the reviews before shopping on this cite. They should receive zero stars. I ordered two items since January 2021 and was disappointed with the quality. Both items were this. And looked like it would RIP easily. I returned the items the next week and still didn't receive my refund. They are a bunch of scammers. Their customer service is poor and they are an overall horrible company... I will never ever shop from this company again. No one should go through this again. Please do not fall victim to these scammers.

I ordered shoes on 06/07/2021 they said it will arrive on or before 06/15/2021. Today is 06/18/2021 nothing came. They don't have a phone to contact them. The e-Mail google provided does not work. You can only contact them by Twitter, WhatsApp or Facebook. You will only get a responds from a robotic chat box. Good luck getting a concrete date for your delivery. I call fedex and fedex stated pretty little things printed out a label for fedex shipment but never shipped my stuff at all. Now the chat box is saying my delivery might arrive 07/06/2021. It not guarantee. A whole month later. I'm traveling outside USA for 2months starting 06/19/2021 and I needed these shoes for the trip. I won't even be here IF it even arrives. By the look of everyone else comments it might not even be the right size or good quality. I'm disgusted with these people. The COMPANY is TRASH.

Since I first opened my account I spent a lot of money of your website but it's been 3 moths that every single time wrong items come. It's unacceptable. People cannot spend their days at the post office cause of your mistakes I have never had this problem with other websites. I'm sick and tired of this. If you don't do something immediately I will close my account and I will encourage everyone to stop ordering from you.

The customer service you guys give is absolutely trash. I ordered a package and it has yet to be processed and unfortunately added my old address by mistake. Any other online store this happens with you will get the help and they change the address no problem. HOWEVER, pretty little thing, says they cannot change it or cancel my order. Which is bizarre seeing as it hasn't even been confirmed or processed. They told me that I can't do anything about it and I'll have to wait and "maybe" they can help me with the courier. It's pathetic. You guys don't help at all. I don't get how you guys are still in business seeing as this seems to be a problem for a lot of people. Learn customer service or don't have a company. That simple.

Horrible experience didn't deliver all items ordered, many different reps gave me the run around. One stated I should have gotten it another it was split into different deliveries, another that there was errors in there system so they couldn't see. Everyone had different excuses and they never sent me a confirmation email or tracking number kept making me wait refusing to give me a refund for days until I said I would contact my bank and report fraud was when they gave me refund. Absolutely ridiculous, complete fraud won't deliver all items paid for. Never ordering from them again.