I ordered a trench coat. It was made way too big, it looked like a costume. The pink jumper was way too long in the legs. I am still waiting for my refund. I have not received a confirmation email yet about my refund and it's been way longer than their claimed refund policy. I would never buy from this company again.

I bought an item 2 years back & recently bought it again in a different size. It looks completely different from color to style. It is cheaper and they claim it's a new manufacturer which isn't the main issue. The problem is they are still advertising model in the old style which is false advertisement. Plus there was a little snag on the skirt which they completely ignored and keep saying new manufacturer and made me pay for return. I've had 25 emails back and forth with them. It's like arguing with an incompetent advisors. Waste of time and money, never shopping there again.

I purchased three pairs of jeans in November 2021 for Christmas presents for my granddaughter. Due to Covid outbreaks I was unable to see her until about 2 weeks ago. The jeans do not fit. Absolutely impossible and frustrating trying to contact this company. If you live in The United States DO NOT purchase from this company. Their customer service is nonexistent. Their return policy allows 28 days. Even if I had given them to her on Christmas Day I would have been over the 28 days. Shop elsewhere.

How is this company even in business still? OH WAIT it's because they'll charge you for your order and then never deliver it to you! This place is trash. I spent $300 and never received my order even though it says it's been delivered. NOPE. I even have a camera on my front door and never have anyone dropping off the order. Such a scam. Who is the inventor of this company? You should be ashamed of yourself. The customer service is absolutely awful as you have to contact them through Facebook, Twitter, or WhatsApp and you receive they same messages through each platform. You can't even call them? Like wtf? Hate this place and making sure everyone I know not to buy from them. Also putting it on my social media which has a big platform. I hope you guys run into the ground very soon.

If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I'm still waiting for an answer on what happened from them.I haven't received a refund and it's been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund, would not advise to order from this company absolutely disgraceful 5 weeks and still no refund,I've sent about 30 emails with no answers, scammers

They sent me a completely different item from the one I ordered (sweatshirt that did not even fit instead of the sneakers). I, however, was mostly disappointed with how the customer service team handles the problem. They simply do not assume responsibility for their own mistake.

You can find all kinds of good pieces on this site. They often have reasonably good sales, however you'll always have to pay for shipping which I hate doing.
My main issue is that they have NO REVIEWS ON SITE. So you have to judge the model body type which let's be honest doesn't match the most of us. Go over the size guide of course but if they allowed reviews of products I would probably order more often. So that's a disappointing feature.
It's coming from U. K. so of course shipping is not fast.

I've ordered from here a few times, and it's always hit or miss with the sizes, even when I look a measurements, so try to gauge as best as possible. Quality is basic, the same as fashion nova or any other boutique. Clothes are cute, 3 stars because I couldn't leave a review on an item I bought, that I wanted to let people know the poor quality of the zipper, on one of the fuzzy coats, it's just so hard to zip that I don't want to wear, otherwise it's such a cute coat.

I got send an incorrect item (totally not my fault) and talked to multiple customer service reps through email. They were all unapologetic and unprofessional even after being provided with proof. They asked me to send the item back at my own cost if I wanted them to ship the correct order or a refund. I'm fuming!

I've ordered from them in the past but I will stop. I'm tired of the sizing always being off and it's not cheap/convenient to return/exchange things so I'm done with them. And yes, quality is an issue also!

I made a large order with Pretty Little Thing which they told me had been sent in two parcels. I contacted them as I had only received one parcel, and the tracking number they had given me had the wrong address attached. They are adamant - each time I message them I get a response from a different person who seems to not be able to look at the previous messages that have been sent - that both parcels had been delivered, but are too stupid to realise that one parcel had been sent to a different town. They keep asking the same questions like a broken record. My purchase was over $400. They have the worst customer service I have ever experienced and I do a lot of online shopping. Tomorrow I will be getting a Statutory Declaration signed by my local post office as proof.

If I could give it less than 1 star I would. The quality of the items as others have mentioned is not good. Items feel cheap and feel like they are going to fall apart any moment. Also, the blazer I ordered from them did not look anything like the one pictured on their website. On top of everything, their customer service is unprofessional and slow and told me to wait 28 days for a refund. It has been more than 28 days and I still have not received a refund. I recommend taking your money somewhere else!

I loved the brand but I recently purchased a bunch of dresses and got the wrong size. I should have gone a size down but didn't. I regret it because for returns I had to pay four dollars a package. That may not be a lot for some people but i'm a broke college student. Never will buy again, many other stores do returns much more affordably. If I could give 0 stars I would.

I received an order that I spend $325 on with a rip in the bag along with 6 items missing, I have emailed them multiple times and they are giving me no help at all. They keep repeating the same thing to me "we are looking into it" to avoid helping me. Terrible customer service. Never order from here.