The process was easy and straightforward. They verified the mock up before they went to print and made an adjustment to make sure none of my words were cut off my sticker. I will definitely purchase again. I'm thinking of going one size up 4 x 4, but the 3x3 is working for me for now.
I ordered 100 Photo magnets from them. When I received them they were not professional quality. I could see white marks on the edges. I called them up and their customer service was great. They asked me to send pictures to them, which I did and they said that they will print it again. This time I was expecting a better quality of the magnets. The new batch was slightly better than the first one but still not up to the mark. It still looks very poor quality. There are white marks on the edges.
For show displays, fabric banners are incredibly forgiving. I can wad them up and through them in the car when it's time to pack up, and they never crease. Printrunner remains my sole go-to for fast and attractive fabric banners.
Wow, I don't know where to start.
It was very easy to order.
I uploaded the picture straight from my phone sent it to them and they made magic very quickly 1 day I might add.
The pictures came out so beautiful thank you guys my wife will come to tears when she sees it
To give details it a giant profile picture of my wife.
Friendly, professional people the whole way! I even asked to hold printing as I had uploaded the wrong proof. I called late in the night and was helped immediately. The job arrived earlier than expected. Thumbs up"
I ordered bookmarks from PrintRunner. I noticed that they were off-centered. I notified PrintRunner and they replied, asked me if I wanted my money back, a store credit, or the job redone. I chose to have them redo the job. They arrived shortly after my request and they were perfect. They stand by their product and services and were so easy to deal with to correct this issue.
We ordered Vinyl stickers with our company Logo and info for an event that we have coming up. The stickers arrived quickly and look amazing! The prices were awesome compared to other companies we checked and the print quality is outstanding. We did ask for a digital proof and while our Art was camera ready they had to do a bit of tweaking to get it to fit perfectly! I appreciated the small but impactful tweaks! I grew up with my dad running a large printshop in CO so I know what goes into making a good print job and they did an excellent job with these! I will be back for other promo products in the future. My only "Concern" is that after I approved the Proof I heard NOTHING back! No shipping info (I found that on my order on the site) but nothing from Proof approval till they were in my mailbox a week later, then requests for review. That would be my only problem, but it's not a big problem!
I approved a proof for a design on a magnet (honestly even the proof they sent wasn't as good/accurate as what I had sent them in the first place but I accepted it as I was super busy and it was "ok").and it came back not looking like the proof at all with the entire image skewed to the top and lettering touching or just missing the end of the magnet at the top and a gaping space at the bottom. (See below pics -- one with dotted lines shows all of the black space that was likely to show up, the one take on my leg is the product I got.I might also upload what I sent later if I have time). They look so ridiculous it would show a very unprofessional image so what am I going to do with 200 unusable magnets? They refused money back or to redo and offere 1/3 discount to rebuy but WTH would I want to rebuy when it was obvious a 7 year old cut have done a better job with a printer from home and they refused to help me /fix the problem? So disappointed.
Thank you for reaching out and sharing your concerns. We’re sorry to hear that the final product did not meet your expectations. We understand how frustrating this must be, especially when accuracy is so important.
As a courtesy, a store credit has been issued to your account and is available for use on future orders. We truly appreciate your feedback and will share it with our team to improve future orders. If there’s anything else we can do to assist, please let us know. -Customer Care
We purchase a lot of stickers each year as it is very much apart of our brand. Tried Print Runner for the first time because the pricing was very good. Sadly this was a massive mistake as the stickers peel up after a few weeks. The process to get a refund was awful. To me it felt like the customer service and claims departments were set up in a fraudulent way with the hopes customers just give up and eat the costs. Because of this experience I am going out of my way to get as many reviews out there on the internet to protect other perspective customers. DO NOT ORDER FROM PRINTRUNNER.
Avoid Print Runner services at all cost! Print Runner refuses to make any corrections caused by their online web design platform. We have made several attempts to resolve a couple of mistakes, caused by their design platform. Finally, after 6 days of attempting to contact them, we sat on hold with 3 lines for nearly 3.75 hours. At this time, a kind woman came to the phone to tell us they were not able to make the correction. We will never order from them. They have absolutely awful customer service!
Overview
PrintRunner has a rating of 4.2 stars from 122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrintRunner most frequently mention great job and free shipping. PrintRunner ranks 18th among Printing sites.
We offer:
✓ Free Shipping across the US
✓ Easy Online Design Tool
✓ High-level customer service
✓ Fast Order Turnaround
✓ 100% Satisfaction Guarantee.
Business History
Located in Van Nuys, California, our company started out as a small press with a clear mission to be the convenient, online resource for full-service quality printing for small and medium-sized business owners.
Fast forward 10 years and we have grown to become one of the foremost quality printers in Southern California. With our state-of-the-art pre-press facilities, we are capable of handling an extensive variety of custom printing orders in-house. We also boast one of the most enriched and diverse bindery departments including cutting, embossing, foiling, and saddle stitching.
Our clients enjoy competitive pricing, free shipping at low minimum orders, seamless customer service experience, and on-time delivery of their promotional print materials such as business cards, postcards, labels, stickers, brochures, banners, and more!
We continue to expand our printing services, which now includes custom apparel while making sure that we keep the same level of professional quality printing for less.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Shelly. Sorry for the late response and thank you so much for the kind feedback. We are so glad that you liked your stickers and we are also looking forward to working with you again. About your one concern, what I can do is to relay your feedback to our managers so they can also check the processes our team does during the proofing stage.
UPDATE 6/18/2019
We have confirmed that after proof approval, you should not receive any email notifications until your order ships. Once your order ships, you should receive an email. Sometimes, these emails can get blocked or end up in spam folders.
We suggest checking your spam folder and white listing any emails from www.printrunner.com to ensure you are receiving all updates about your orders. If you have any additional questions and/or concerns, please contact our customer care team. Thank you again for your feedback as well as your continued loyalty to PrintRunner!