website thubmnail of Punk Case
How would you rate Punk Case?
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Australia
1 review
0 helpful votes
Follow IDA P.
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STAY AWAY FROM THIS WEBSITE - DO NOT ORDER THIS WEBSITE IS SHOCKING. I HAVE ASKED 4 TIMES WHER EMY ORDER IS AND NOONE WILL REPSOND AFTER I ASKED FOR A REFUND - NOWHERE DOES IT EVER SAY THAT SHIPPING IS SO SLOW AND I ORDERED A CLEAR CASE AND ON MY ORDER IT SAYS BLACK - AT THIS STAGE I JUST WANT MY CASE SO WILL TAKE A PINK ONE OF IT EVER ARRIVES

Date of experience: March 7, 2021
GB
1 review
0 helpful votes
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Dreadful avoid
May 24, 2022

I've never written a bad review before so I'm not one of those people. My case arrived after 3 weeks in the wrong colour I got offered a 20 % discount buy had to ship it back to them so didn't bother. After using it twice it leaked, I emailed them and there response was.
Unfortunately there were some defective cases and it looks like yours is one of them
Please advise if you need us to reship a new case? I wa gob smacked that I hadn't been notified before I had put my £900 phone in their case, since then they sent me another case, and guess what wrong colour again. I have asked sever times for a email address to make a official complaint and regardless of what I wrote now I only get the following message in response.
Please ship it back to us for an exchange or a refund to the address below. Please also include a note inside with your order # and instructions of what case we need to ship back to you or to process a refund. Please note after 30 days, store credit applied only.punkcase.com
Attn: online returns warehouse
Original order #______________
2037 86th Street Second Floor
Brooklyn, NY *******
Dreadful product, dreadful customer services, a con avoid.

Date of experience: May 24, 2022
Oregon
2 reviews
1 helpful vote
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If they cant get the color correct how can I trust them with my phone underwater. I was warned this company was poorly run. Sadly learning firsthand.

Date of experience: December 13, 2023
Texas
2 reviews
0 helpful votes
Follow DARIEL O.
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If I could put a negative in rating i would the customer service is horrible I bought a i phone 12 Promax water proof ip68 case and it literally broke from the front plastic screen protector so I let them know and they took like 2 weeks to answer and then sended me a replacement and it was the wrong one so I let them know again that they sended me the wrong case and they made me send the 2 cases back and this time I even wrote instructions on what case they had to send me back and then they sended me the wrong case again for the 2 time it been 4 months and I still don't have the correct case this is the worst customer service I've ever experienced. DO JOT BUY FROM THIS PEOPLE.

Date of experience: February 6, 2021
District of Columbia
1 review
0 helpful votes
Follow Chris F.
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DO NOT ORDER FROM THEM!
I had to consistently call and email to finally get though to customer service. In the end they end up resending me a a product I TOLD them was not compatible with my iPhone! For some reason the case audiojack portal was not large enough for different models of plugins, and so I can't even enjoy the standard function of using my earbuds with my device because of this stupid case! Worst investment of money.

Date of experience: September 30, 2020
Florida
1 review
1 helpful vote
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Scam
March 1, 2023

Bought a case a month ago. 6 emails and numerous phone calls. No responses, worst customer service ever.

Date of experience: March 1, 2023
Kentucky
1 review
0 helpful votes
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Horrible customer service (buyer beware)
December 28, 2022

The absolute worst customer service Ive ever had the displeasure of dealing with. I ordered a black case and I recieved a blue one. I sent email after email trying to resolve the issue, only to be met with generic, clearly pre-written ( by a bot?) responses. I finally got an email back from them asking me to send the case back, no return label was sent. So I paid out of my own pocket to return the case to them. Maybe you are asking why I didnt just call them.good question. They have a phone number listed on their website, I tried calling many, many times. No answer, or I got disconnted, and on the rare occasion I would get through to a voice mail, only to be informed that the mailbox was full and to try again later.
I have since recieved an email saying they will not re-imburse me for the return postage, so not only did I not get the case I wanted, but Im out over $10 in return shipping. I have never had to pay return shipping when it was not my mistake. GO ELSEWHERE TO ORDER A CASE! RUN FAR AWAY!

Date of experience: December 28, 2022
GB
1 review
2 helpful votes
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Wrong Item
February 21, 2024

Been sent a cheap flimsy case that is nothing like my original order. Judging by the reviews I've been scammed.

DON'T BUY FROM THIS COMPANY!

Date of experience: February 21, 2024
South Africa
1 review
0 helpful votes
Follow Viraj R.
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Ordered punk case in December 2020. Almost 3 months later no case and they have stopped responding. Stay away. You will get ripped off.

Date of experience: February 17, 2021
Kentucky
1 review
0 helpful votes
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Scammed
November 3, 2023

I ordered a 50$ phone case never received it. Call the 1844 number no answer ever... I've sent 2 emails no response back

Date of experience: November 3, 2023
Canada
1 review
0 helpful votes
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Horrible Service!
March 4, 2022

They messed up my entire order and refused to cover the expense of sending back the wrong items. I will not be ordering from this company ever again!

Date of experience: March 4, 2022
California
1 review
0 helpful votes
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Nice case
March 23, 2022

The case came as it was advertised in 6 days. Very easy to hold. Like the grips. I did wish for more color choices though.

Date of experience: March 23, 2022
GB
1 review
3 helpful votes
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Terrible
December 18, 2019

Don't buy from this company unless you want to pay an additional £13.45 customs charge to be released by Royal Mail. A disgrace!

Date of experience: December 18, 2019
Wisconsin
1 review
5 helpful votes
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Scam! It cost me $36 and 3 months later, I still haven't received any thing. Sent emails, no reply. Its a total scam!

Date of experience: June 20, 2020
Germany
2 reviews
1 helpful vote
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Good protection
November 23, 2021

A great cover. Comfortable, light and sufficiently stiff at the same time. It also gives good protection and looks cool.

Date of experience: November 22, 2021
New Zealand
1 review
0 helpful votes
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It's almost two months and about 20 emails now, allegedly finally about to get a refund from this appalling company. Stay away, do not buy from them.

Date of experience: November 1, 2019
New Zealand
1 review
1 helpful vote
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It's a scam and not a legitimate business
April 14, 2022

I ordered my phone case 3 months ago and after 10 emails I still don't have the product or a refund. Boo punkcase Boo. Double thumbs down.

Date of experience: April 14, 2022
GB
1 review
1 helpful vote
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Undeliverable phone case
December 16, 2020

Buyers beware, have been waiting for the case to arrive for over 3 months. Company refusing a refund.

Date of experience: December 16, 2020
Australia
1 review
1 helpful vote
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Took 4 weeks and didn't even receive what i ordered. I ordered a pink case with credit card slot. Oh my f.

Date of experience: July 5, 2023
GB
1 review
0 helpful votes
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SCAM SCAM SCAM
December 25, 2020

STAY AWAY. This company needs to be taken down of the internet. They stole my money and never sent me a product and ignored all my emails.

Date of experience: December 25, 2020

Overview

Punk Case has a rating of 1.5 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Punk Case most frequently mention customer service, tracking number and wrong item. Punk Case ranks 203rd among Mobile Accessories sites.

service
247
value
237
shipping
248
returns
195
quality
228