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QLinkWireless

How would you rate QLinkWireless?
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Virginia
1 review
0 helpful votes
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Awful
November 22, 2021

Customer Service Awful! Seems like it's almost a scam to get you to buy their cell phone. Don't off free phone and appears other cell phones not compatible

Date of experience: November 22, 2021
Minnesota
1 review
0 helpful votes
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Awesome
June 2, 2022

I love it so much, the service is wonderful and coverage of data works all over, this is so helpful and has allowed me to get a job, and keep in contact with friends and family.

Date of experience: June 1, 2022
Maryland
1 review
0 helpful votes
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Best phone plan
June 2, 2022

This is the best reliable phone service I have ever had. If you do have any problems the customer service people are great. They get get your phone up and running in less than a minute.

Date of experience: June 1, 2022
Texas
1 review
3 helpful votes
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Giving SCAM vibes!
May 31, 2022

I paid for but NEVER received my tablet! They said Amazon Logistics delivers them&it was showing it was delivered&NEVER was to my knowledge! They gave me the run around for over 2HRS between them&Amazon Logistics&USPS(which has no knowledge of the probably MADE UP tracking #They gave me)just to tell me after to speaking to multiple people, including the Supervisor that they will Not be giving me a refund nor will they be replacing my tablet! Sounds like a SCAM to me! BE CAREFUL!

Date of experience: May 31, 2022
Virginia
1 review
1 helpful vote
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I would think counting the number of Text SMS, whatever would be easy. I haven't known my monthly average number of Texts sent and received in two years now. It bothers me.

Date of experience: March 27, 2022
Colorado
1 review
11 helpful votes
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Horrible phone.
Horrible customer service
Unnecessary bull$#*! to even turn off a phone.
25$ for a replacement phone.
But yet will send u one for a 1$
Just to keep it active.
No use in 6 months but yet won't shut it off.
FAULTY AS OUR GOVERNMENT ITSELF.
HANG UP ON ME AGAIN...

Date of experience: August 27, 2018
Robin H. QLinkWireless Rep
over a year old

Your free benefit covers the cost of your service, not a smartphone. Q Link provides new members their first phone free, so we do require a small fee for new ones. Federal guidelines require us to turn off service to phones that are inactive for 30 days. We appreciate your cooperation!

Washington
1 review
0 helpful votes
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Good Service
December 1, 2023
Updated review

QlinkWirerless has provided me good Service almost of the time! I use it mostly for Long distance calls and the internet to cheek my mail and store ads. I recommend QlinkWireless!

Date of experience: December 1, 2023

Good Service!
May 10, 2022
Previous review

Good Service, I rated only 4 because no company is Perfect, although they come close! I use my phone more on line now than before because it work so well!

Date of experience: May 10, 2022
Louisiana
1 review
4 helpful votes
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I can't use my phone. It calls people three way without my knowledge, doesn't hang up on phone calls unless phone is rebooted, ads popping up every three seconds, phone calls disconnect 80% of the time, touch screen is VERY hard to navigate as it OFTEN freezes, home screen frozen when trying to answer a call, this phone is LITERALLY inoperable and my free text app works so much better. I know it's a free phone and all but they are taking advantage of poor people as when I called to ask for a new phone they wanted to SELL me one. They also obviously have contracts with businesses as their ads pop up ALL the time and interrupt your phone calls. This company SUCKS. PLEASE pick another one

Date of experience: April 16, 2019
Michigan
1 review
1 helpful vote
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Horrible
December 19, 2023

Charged me for a tablet I never ordered or didn't recieve. Horrible customer service. There are better free companies out there. Stay away. Charging for a tablet would be nice if I had received one.

Date of experience: December 19, 2023
Massachusetts
1 review
0 helpful votes
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Overall Happy with QlinkWireless
May 3, 2024
Updated review

Great cellular service in an area known for bad service. Customers service is also great. Very happy with QlinkWireless

Date of experience: May 2, 2024

Love it
December 1, 2022
Previous review

Phone is great, I get service everywhere and haven't had any problems since becoming a user of qlink. I'm on a fixed income so this service helps me greatly.

Date of experience: December 1, 2022
Virginia
1 review
1 helpful vote
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This company is not safe to use. I received a phone that is giving to me with someone else's information Including there kids school, every penny they spend on their cards, kids doctors, dentist, practice schedule, passwords, and more. And when contacting them. I get nothing but excuses. And the phone I got don't even hold a charge more then 45 mins. Was told I was to take label that was sent to Walmart, target, Costco ECT. To get it printed. Only to find they don't do that. Another lie. After not having a working phone I have had to buy phone cards for my original phone, just so I can make calls. Because I couldn't even speak to them in their phones they sent me. Then send me a SIM card for my phone that was in roommates name. So here I sit paying for something that don't work. And the sim they sent to roommate was for a person who don't even have a phone. So why would I order a SIM card with no phone. After many hrs talking to then I just get the run around. Heck they couldn't even send the right SIM card.
Think Twice Before Ordering with this crap company.
And now they want me to give video or photos of my problem. The only thing is that I would be putting someone information for all to see. I took video of all messages and phone calls from this person personal account. But if I post it I will get into trouble. But they can send phone it with all this info on them and get away with it. I would think that would be a breach of privacy. They are to reprogram all phones and numbers so this does not happen. But they don't. So he aware of what you put on any government phone from this company.

Date of experience: January 7, 2024
Pennsylvania
2 reviews
0 helpful votes
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Every thing from the beginning has been a very smooth transition. From signing up, To having my number transferred. Better service than a "supposedly" very reliable network.

Date of experience: March 2, 2022
Florida
1 review
7 helpful votes
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This is the worst service and i do mean the worst ive ever had they said i would get unlimited talk text and data plus free hotspot they said i was approved for the EBB program which is a government program that allows you to connect other devices to your hotspot and it hasnt worked since i got this service my kids cant connect their Chromebooks or anything to this hotspot i would rate them a zero but i dont think its allowed

Date of experience: June 26, 2021
New York
1 review
1 helpful vote
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Promotions Are A Scam
January 20, 2023

I had received in the mail a SIM card from this company. On the ledger it is connected to there is a promotion stating that if you transfer your current number to qlink that you will receive a $25 Amazon gift card. So I transferred my number to qlink with the desire to obtain said gift card and after 2 weeks of excuses and mixed answers from various support representatives and supervisors I decided that it was the prototypical used car salesmen pitch to just get you in the door. At first their staff said once my number is recognized by the system, then it was a couple of days Im approved and in the queue, then it was 72 business hours, then it was fill out online forms, then it was 30 days. They are hoping you give up they have no intention on being true to their promises. If that was a lie than what else is? Switch your provider there are plenty other trust worthy companies that work through the ACP to get your phone and service for free without having to lie to get you through the door.

Date of experience: January 20, 2023
Arizona
1 review
0 helpful votes
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Unlimited data speed is. 04 Mbps after using 10GB's of data. It's to slow to even load most web pages. The data connection is pretty much good for nothing. Unlimited talk and text are OK they seem to work most of the time. Sometimes texts take forever to send and receive. If you want a good affordable phone service with True unlimited unthrottled data with speeds between 30 - 200mbps pay the $25 a month for Visible Wireless. It starts at 40 per month but with party pay it is only $25 per month. Everyone can join for that price today Just select party pay and type Stevens1111 and say good bye and good riddance to qlink forever. Https :// visible. Com/p/Stevens1111

Date of experience: May 20, 2021
Arizona
3 reviews
6 helpful votes
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You will now have a class action lawsuit filed for fraud,, i have started one against your company! Phone caught fire and blew up in my pocket now i have a 500.00 $ hospital bill. Thanks a lot.

Date of experience: August 1, 2019
Illinois
1 review
0 helpful votes
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Best mobile service
March 1, 2023

This has been the best mobile service I've ever had so watch out competition they have you beat come with the best all the others are just a cell phone service

Date of experience: January 22, 2023
Washington
1 review
0 helpful votes
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Q Link- Greatest Phone Service
January 1, 2023

Q-Link has treated me for over 5 years with the best customer service and the best phone service. All for FREE! 5 star rating! I recommend Q-Link to everyone in need of phone service.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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The service is superb no complaints to company the people everything about this company is pleasant I am truly blessed and happy to be connected to the world for free and I'm happy

Date of experience: June 20, 2022
Michigan
1 review
4 helpful votes
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OMG, Q LINK IS THE WORST CELL PHONE SERVICE. I DID NOT USE Q LINK FOR 24 HOURS! I WENT BACK TO OLD CELL PHONE SERVICE. Q LINK HAD OUTRAGEOUS DROP CALLS, COULD NOT USE VIDEO CALL OR LOOK UP ITEMS ON LINKS. CUSTOMER SERVICE REP. WERE MIS INFORMED AND DID NOT WANT TO GIVE ME MY ACCOUNT NUMBER. WHAT A WASTE OF GOVERNMENT SPENDING. POOR, POOR SERVICE.
College Educated Bachelor in Business Administration.
Sincerely
Rashanda lpp

Date of experience: January 13, 2022

Overview

QLinkWireless has a rating of 2.5 stars from 806 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with QLinkWireless most frequently mention customer service, sim card and new phone. QLinkWireless ranks 3rd among Mobile Carriers sites.

service
428
value
405
shipping
379
returns
251
quality
393
This company does not typically respond to reviews
+115