Customer Service Awful! Seems like it's almost a scam to get you to buy their cell phone. Don't off free phone and appears other cell phones not compatible
I love it so much, the service is wonderful and coverage of data works all over, this is so helpful and has allowed me to get a job, and keep in contact with friends and family.
This is the best reliable phone service I have ever had. If you do have any problems the customer service people are great. They get get your phone up and running in less than a minute.
I paid for but NEVER received my tablet! They said Amazon Logistics delivers them&it was showing it was delivered&NEVER was to my knowledge! They gave me the run around for over 2HRS between them&Amazon Logistics&USPS(which has no knowledge of the probably MADE UP tracking #They gave me)just to tell me after to speaking to multiple people, including the Supervisor that they will Not be giving me a refund nor will they be replacing my tablet! Sounds like a SCAM to me! BE CAREFUL!
I would think counting the number of Text SMS, whatever would be easy. I haven't known my monthly average number of Texts sent and received in two years now. It bothers me.
Horrible phone.
Horrible customer service
Unnecessary bull$#*! to even turn off a phone.
25$ for a replacement phone.
But yet will send u one for a 1$
Just to keep it active.
No use in 6 months but yet won't shut it off.
FAULTY AS OUR GOVERNMENT ITSELF.
HANG UP ON ME AGAIN...
QlinkWirerless has provided me good Service almost of the time! I use it mostly for Long distance calls and the internet to cheek my mail and store ads. I recommend QlinkWireless!
Good Service, I rated only 4 because no company is Perfect, although they come close! I use my phone more on line now than before because it work so well!
I can't use my phone. It calls people three way without my knowledge, doesn't hang up on phone calls unless phone is rebooted, ads popping up every three seconds, phone calls disconnect 80% of the time, touch screen is VERY hard to navigate as it OFTEN freezes, home screen frozen when trying to answer a call, this phone is LITERALLY inoperable and my free text app works so much better. I know it's a free phone and all but they are taking advantage of poor people as when I called to ask for a new phone they wanted to SELL me one. They also obviously have contracts with businesses as their ads pop up ALL the time and interrupt your phone calls. This company SUCKS. PLEASE pick another one
Charged me for a tablet I never ordered or didn't recieve. Horrible customer service. There are better free companies out there. Stay away. Charging for a tablet would be nice if I had received one.
Great cellular service in an area known for bad service. Customers service is also great. Very happy with QlinkWireless
Phone is great, I get service everywhere and haven't had any problems since becoming a user of qlink. I'm on a fixed income so this service helps me greatly.
This company is not safe to use. I received a phone that is giving to me with someone else's information Including there kids school, every penny they spend on their cards, kids doctors, dentist, practice schedule, passwords, and more. And when contacting them. I get nothing but excuses. And the phone I got don't even hold a charge more then 45 mins. Was told I was to take label that was sent to Walmart, target, Costco ECT. To get it printed. Only to find they don't do that. Another lie. After not having a working phone I have had to buy phone cards for my original phone, just so I can make calls. Because I couldn't even speak to them in their phones they sent me. Then send me a SIM card for my phone that was in roommates name. So here I sit paying for something that don't work. And the sim they sent to roommate was for a person who don't even have a phone. So why would I order a SIM card with no phone. After many hrs talking to then I just get the run around. Heck they couldn't even send the right SIM card.
Think Twice Before Ordering with this crap company.
And now they want me to give video or photos of my problem. The only thing is that I would be putting someone information for all to see. I took video of all messages and phone calls from this person personal account. But if I post it I will get into trouble. But they can send phone it with all this info on them and get away with it. I would think that would be a breach of privacy. They are to reprogram all phones and numbers so this does not happen. But they don't. So he aware of what you put on any government phone from this company.
Every thing from the beginning has been a very smooth transition. From signing up, To having my number transferred. Better service than a "supposedly" very reliable network.
This is the worst service and i do mean the worst ive ever had they said i would get unlimited talk text and data plus free hotspot they said i was approved for the EBB program which is a government program that allows you to connect other devices to your hotspot and it hasnt worked since i got this service my kids cant connect their Chromebooks or anything to this hotspot i would rate them a zero but i dont think its allowed
I had received in the mail a SIM card from this company. On the ledger it is connected to there is a promotion stating that if you transfer your current number to qlink that you will receive a $25 Amazon gift card. So I transferred my number to qlink with the desire to obtain said gift card and after 2 weeks of excuses and mixed answers from various support representatives and supervisors I decided that it was the prototypical used car salesmen pitch to just get you in the door. At first their staff said once my number is recognized by the system, then it was a couple of days Im approved and in the queue, then it was 72 business hours, then it was fill out online forms, then it was 30 days. They are hoping you give up they have no intention on being true to their promises. If that was a lie than what else is? Switch your provider there are plenty other trust worthy companies that work through the ACP to get your phone and service for free without having to lie to get you through the door.
Unlimited data speed is. 04 Mbps after using 10GB's of data. It's to slow to even load most web pages. The data connection is pretty much good for nothing. Unlimited talk and text are OK they seem to work most of the time. Sometimes texts take forever to send and receive. If you want a good affordable phone service with True unlimited unthrottled data with speeds between 30 - 200mbps pay the $25 a month for Visible Wireless. It starts at 40 per month but with party pay it is only $25 per month. Everyone can join for that price today Just select party pay and type Stevens1111 and say good bye and good riddance to qlink forever. Https :// visible. Com/p/Stevens1111
You will now have a class action lawsuit filed for fraud,, i have started one against your company! Phone caught fire and blew up in my pocket now i have a 500.00 $ hospital bill. Thanks a lot.
This has been the best mobile service I've ever had so watch out competition they have you beat come with the best all the others are just a cell phone service
Q-Link has treated me for over 5 years with the best customer service and the best phone service. All for FREE! 5 star rating! I recommend Q-Link to everyone in need of phone service.
The service is superb no complaints to company the people everything about this company is pleasant I am truly blessed and happy to be connected to the world for free and I'm happy
OMG, Q LINK IS THE WORST CELL PHONE SERVICE. I DID NOT USE Q LINK FOR 24 HOURS! I WENT BACK TO OLD CELL PHONE SERVICE. Q LINK HAD OUTRAGEOUS DROP CALLS, COULD NOT USE VIDEO CALL OR LOOK UP ITEMS ON LINKS. CUSTOMER SERVICE REP. WERE MIS INFORMED AND DID NOT WANT TO GIVE ME MY ACCOUNT NUMBER. WHAT A WASTE OF GOVERNMENT SPENDING. POOR, POOR SERVICE.
College Educated Bachelor in Business Administration.
Sincerely
Rashanda lpp
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
QLinkWireless has a rating of 2.5 stars from 806 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with QLinkWireless most frequently mention customer service, sim card and new phone. QLinkWireless ranks 3rd among Mobile Carriers sites.
Your free benefit covers the cost of your service, not a smartphone. Q Link provides new members their first phone free, so we do require a small fee for new ones. Federal guidelines require us to turn off service to phones that are inactive for 30 days. We appreciate your cooperation!