QLinkWireless

I went from Qlink for $0 a month to Straight Talk for $60 a month if that tells you anything.
Wanted to transfer my Qlink phone number over to Straight Talk. It took over two weeks to get the job done.
This is a fleecing of our tax dollars.

Wait times are ridiculous. Once it was 112 minutes. When they answer, they verify my account then transfer me to a "technical" support agent. The next hold time for them is 99 minutes. Then consider yourself luck if you can get one you can understand. I ask them were they care and they say Florida. I think they make them say that. I bought a phone from them and after a month it was deactivated and told me I would have to reapply and buy another phone and they would send me a SIM card. I reapply and buy another phone. I lost my phone number that I brought from my original carrier. Now they sent me a card for unlimited data and 5G. It doesn't work. When I finally get the second agent, she said that 5G wasn't available in my area. I would have to use my phone somewhere else.

I found Qlink wireless to be a good way for me and everyone else that is eligible the service to be a good chance of being able to have a phone and number to get tfree service and not have to wait until you run out of time or anything else like that to be great for anyone who is able to get it done

I've had a problem with my phone from day one after repeated calls to Customer service I decided to just deal with or be without a phone for weeks again. My service is great though my tablets great zI just have to shut my phone off and restart every time I make acall.

Price is right at free but customer service is what's that? Good luck calling and getting a hold of someone that speaks English! Q LINK knocked out my voicemail and changed my caller ID to someone I don't know. I have called SEVERAL times and haven't gotten anything resolved! When I've called they say they'll reset voicemail or caller ID but it doesn't. To setup vm you call your phone number, which is fine. Then you type in your password, which sounds easy, but almost all passwords are alphanumeric. Their computer doesn't recognize numbers for letters, for example FUNny_ would be *******, right? Try typing in 7428FUNny using a phone keypad. Doesn't work!
I wish SOMEBODY could or would help! If so, it would be a great service

I tried getting service thru qlink wireless and its been almost a month and still no SIM card. Have called 3x and they say the same thing which is my order is processing. Can't get no where with them and this is trying to get service thru them so imagine if I had a real problem with my phone how hard it would be to get them to respond! They suck and I have decided not to switch to them anymore!

It's good i just wish you had somewhere we could send out phones to be fixed or repaired bc i know i don't always have extra money laying around to buy a phone with

I've only had Qlink for about a year and the service has been okay but in certain areas of Omaha, NE. I get dropped calls and the last experience I had with them was this morning, Jan 16,2024, when I woke up I needed to call my Dr. and I could only make emergency calls. I used my friends phone to call QLink to find out why and I get a recording telling me that I had switched providers, which I had never done. What is up thith these companies stealing?

I am on SSI & receive ebt. I put in an application 3 months ago which they claimed was approved. I have called in many times during this time only to be told by many different agents that my application was approved & in process. I call in today & I am told that I need to send in proof of income which I have done already by email.

I previously signed up for Assurance which only took 3 to 4 days to receive the SIM Card unfortunately it didn't work well in my area which is why I applied for qlink because I had heard it had better coverage.

If you are someone that is eligible for any of these programs I would highly suggest Assurance because qlink is a joke.

I have always been treated professionally with respect and sensitivity any problem I had has always been taken care of quickly professionally and I enjoy q Link tremendously thank you for all your help always

Every things seem's to work so far just waiting for sims card, the phone is pink like I ordered it's a little smaller than I expected but works fine so far. Thank you

Never get those srrvice. Thrte customer service is out of India and you cannot understand them. I have had the phone over 20 days and still no indication of when I will get the Sim card just that I will get a e-mail when it will be shipped and then it will possibly let me know when to expect it..

I'll start with the good first; Free lifeline program unlimited talk and text that allows you to bring your own unlocked device to the network. The bad; switching to the 5g network, having to order a new sim card and waiting 3 weeks for it to arrive. The worse; qlink deactivates your current sim card and your out of phone service 2-3 days before tracking tells you the sim card is on the way!

I have some friends that are qlink customers and they have phone service through them and recently got a tablet through them. I helped on of my friends try to set up her tablet and we finally got it set up after 2 days of trying. She has had her tablet for since right before Christmas and she still can't do anything on it. She can't even check her email. I even tried my wifi services and she still can't get on her tablet to do anything, not even check her email. And another one of my friends has the same problem and he is an electronic expert. So in all I DO NOT recommend qlink to anyone. Their services are junk and so is their tablets. I gave it one star because it wouldn't let me not rate them because they don't deserve to be rated and they need their phones and tablets over in India!

I cannot say enough good about Q link and about my phone I can't thank you enough especially after the pandemic not working, this is just been a joy so thank you again Q link the phone is great and the service is even better

They lie about the warranty on the products. One year on the phone and 14 days on tablet. Bunch of liers. Tablet came messed up and they said they couldn't replace. Called numerous times and spoke to supervisor. A week after the warranty expired they call back saying there was a warranty on it. Liers

I have the Sorono, Hot Pepper phone. This phone is too small for a quadplegic to use. I've been told "NO" as the fin a l answer. I can't use my phone.
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You all have great sẻrvice for many years. I would tell many other people about the service with QLink. The staff are very professional went i need assistant with
My phone service. Finally, I hope to remain with QLink for a very long time. Thank you for providing excellent service to me.

Thank you Qlink for ur free government phone program services and also thank u to all the sponsors, government representatives and legislation and the president for funding this program.
This program have really helped me out alot in life. Keep me in contact with family, friends, with appointments, and my employment, so I am really appreciated and grateful. God Bless u all.

Bought a new serono pepper phone so I didn't have to wait on government phone. Back ordered. Still haven't received any thing. Payed cash for a phone comparable with lifeline service(unlimited data, phone, and texts)now I got an email saying my phone isn't good for your new 4g/5g service. Only had it a few months.im on ssi disability and I don't have enough money to buy another new phone. What does that mean for me shouldn't I be getting a new government phone for free? Is my phone going to work at all? My security and welfare depends on this phone. Only contact I have with people.no home phone.and this 90$ pepper phone I paid cash for just to have a phone comparable with your service a few months ago is a p. O. s. It's a joke.of all cellphones I've owned in10years it's the worst. Help me please I need my cellphone I'm 60 years old and crippled. What am I going to do if my phone won't work for the new 5g system?