I've only been a customer for these months and it's been pretty great you just got to make sure you know what you're reading and if you don't you can always find out what you need to understand
QLink saved me from the high cost of service that I was struggling to pay with my fixed income of social security because of QLink I am now able to take care of other expenses that I was neglecting thank you QLink. Signed SAVED
Government fraud, never have service. They say service every where but it never works no matter where I try. They should be investigated for fraud. Tried for a yr finally gave up.
Thank you for giving me the chance to catch up with the rest of society. I am so glad that now I will have Unlimited Data, Unlimited Texts, and Unlimited Talk. I am very happy. Thank you!
My phone got shut off because they merger with t mobile and asking for some operator card I know nothing about and I had a family emergency and they shut it off
Thank you this service is amazing and it's free to those in need of it like me I can't express how grateful that I am God bless all of you whom made this possible
I started using QLink for the unlimited data, calls, and texts. I still had reservations about the unlimited service. Well it's true. Unlimited in every way.
Well first off trying to get a hold of anybody that's not an automated line is absolutely just a headache cuz you literally have to go through every last one of the automated button options whatever you want to call it to find it can't get a hold of them online but if you need a PUK good luck because that's almost impossible I was on hold for what was supposed to be 35 minutes but every time it told me my estimated time it was another 5 minutes if not it go down 2 minutes back up to 35 minutes down to 28 minutes back up to 36 minutes and I was on hold for over an hour and a half so I just hung up because I got $#*! to do I don't have time to wait for their slow selfs! Seriously absolutely not worth it whatsoever and if you want an English speaking person good luck with that too.
This company should be turned in for fraud. They have my account as open, sent a statement and shows I have not used my phone. Yet I get a statement and I have NOT even activated my sim card. I haven't received my Sim card in the mail yet. But I got a monthly statement? I applied for this service months ago and never completed the process, but somehow I have a account? They send a text saying, click here to keep your phone service. I don't have phone service with them.
Are they collecting money from tax payers for service not rendered? I think so and I also think other companies do the same such as Assu... Wireless ( who did the same thing and actually prevented me from getting service from someone else). Scam and poor service. I called and the did nothing but give me a hard time, talked so fast I could understand him and then hung up on me. Worthless. I give them a zero... They just want the Governments Money. Bottom line. I have applied three times over the last year for lifeline, been approved each time, but have not once had a phone activated and have not once used the service! It's all a scam
People I've never even met doing something that really makes a difference. Makes life easier.
From one month to the next helping people in a way that is different from person to person.
I've had QLink Wireless for a few months now. I'm on ACP as I cannot afford a bill at the moment. On Saturday, they shut off my service without any warning whatsoever. You can't call customer service on a weekend, and when trying to call them, I get an automated message claiming I moved my cellular service to another carrier which is BS. I'm now stuck until at least Monday and I'm missing important incoming calls. Of course I can get another provider, but I can't port my number to another carrier without a transfer PIN which you can only get by speaking directly to customer service. Worse yet, when you call and do actually get through to a live agent, they're overseas like most customer service numbers these days (India in this case) and you can't understand half of what they're saying and they can't understand half of what you're saying. Even worse, those calls to their customer service DROP frequently substantially adding to the overall time you have to spend on the phone. Extremely frustrating! Furthermore, about 1/3 of my incoming calls go straight to voicemail just like the old days of mobile phone service. I have all 5 bars to show coverage. No visual voicemail either. Avoid this company if you can afford to.
This is extremely poor service
I wanted to transfer my EBb to my internet provider. The rep said that would be fine, that I could keep my phone service. 2 or 3 days later, no service. Had to wait all weekend just to be told I had 'cancelled' my service, that I HAD LOST MY PHONE NUMBER OF 12 YEARS WITH NO WAY TO GET IT BACK, and I'd have to reapply and re-submit proof of eligibility. I was only inactive 2 days! I paid 300.00 for a phone with these scammers to be treated like this!
Looked up what company owns the number: T-Mobile. Couldn't buy my number back and their cheapest plan is $70.00. I can't afford that. Tried to sign up with another Lifeline provider, but I'm somehow in limbo with qlink. I really, really don't want to go back. For the time being, I've signed up with Straight Talk until I can straighten things out ( and I can barely afford that). Thanks a bunch, QLink. I have filed a report with BBB.
I have recently got a Qlink Spectre8 Tablet from this company and it says it's free nope it's not free you have to pay 10.01 this own this POC Tablet. And I have uploaded a review on this tablet on my youtube channel: https://www.youtube.com/watch?v=wsHQhpPY3JM&t=2s
I like my Hot Pepper phone. I love that it has internet and I can take great pics. I use my phone to talk to friends and family. I'm glad that I have my own phone
The offer was to switch company. You will receive a free tablet. After I switch I was told there was a charge of $10.01 a month.
I feel that was false advertising
When you activate services you're in and then you can't move over and instead of moving you to another provider they just close you're account and they take you're number.
Q Link phones & service SUCK! Customer Service also sucks! Near impossible to get into ( Dept) & when U do, they do nothing for you but give U false platitudes to sell U " Unlimited" plans (on WORTHLESS phones that U have to buy bcz the "free" phones don't work! The ones U pay for do NOT work. Either!) that are NOT Unlimited plans, as promised, when they sold U!
Hello BC, do you still need help? Our expert Support Team will be happy to assist you. Please contact us at (855) 754-6543 Monday - Friday 9am-6pm EST, and we’ll take a look at your account.
I was never given a phone and the phone I already owned when I got my Sim card. I have borrowed 4 phones now I had to return phone to owner. I need a phone
Having this phone service available for me has been a huge lifesaver! Being that I can't afford phone service right now this service has been great help to me!
Love this phone service I've been a customer for a while and gotta tell, it's just wonderful! Don't hesitate and apply for this phone service. Have a lovely day
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
QLinkWireless has a rating of 2.5 stars from 806 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with QLinkWireless most frequently mention customer service, sim card and new phone. QLinkWireless ranks 3rd among Mobile Carriers sites.
I'm sorry about this, Robert. Please visit our Help Center at https://qlinkwireless.com/support/what-if-my-phone-doesnt-work-or-breaks/ and you can work through the possible solutions to what is going on with your phone. If you can't find a solution, please contact our Support Team at support@qlinkwireless.com.