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QLinkWireless

How would you rate QLinkWireless?
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Arizona
1 review
0 helpful votes
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I've only been a customer for these months and it's been pretty great you just got to make sure you know what you're reading and if you don't you can always find out what you need to understand

Date of experience: June 3, 2023
Michigan
1 review
0 helpful votes
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Saved
May 1, 2022

QLink saved me from the high cost of service that I was struggling to pay with my fixed income of social security because of QLink I am now able to take care of other expenses that I was neglecting thank you QLink. Signed SAVED

Date of experience: May 1, 2022
Vermont
1 review
6 helpful votes
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No service
February 23, 2019

Government fraud, never have service. They say service every where but it never works no matter where I try. They should be investigated for fraud. Tried for a yr finally gave up.

Date of experience: February 23, 2019
Robin H. QLinkWireless Rep
over a year old

I'm sorry about this, Robert. Please visit our Help Center at https://qlinkwireless.com/support/what-if-my-phone-doesnt-work-or-breaks/ and you can work through the possible solutions to what is going on with your phone. If you can't find a solution, please contact our Support Team at support@qlinkwireless.com.

Texas
1 review
0 helpful votes
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Thank you for giving me the chance to catch up with the rest of society. I am so glad that now I will have Unlimited Data, Unlimited Texts, and Unlimited Talk. I am very happy. Thank you!

Date of experience: May 16, 2022
Nebraska
1 review
0 helpful votes
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My phone got shut off because they merger with t mobile and asking for some operator card I know nothing about and I had a family emergency and they shut it off

Date of experience: March 11, 2022
Michigan
1 review
0 helpful votes
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Thank you this service is amazing and it's free to those in need of it like me I can't express how grateful that I am God bless all of you whom made this possible

Date of experience: February 28, 2022
Texas
1 review
3 helpful votes
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Truly unlimited
February 6, 2022

I started using QLink for the unlimited data, calls, and texts. I still had reservations about the unlimited service. Well it's true. Unlimited in every way.

Date of experience: February 4, 2022
Oregon
1 review
0 helpful votes
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Well first off trying to get a hold of anybody that's not an automated line is absolutely just a headache cuz you literally have to go through every last one of the automated button options whatever you want to call it to find it can't get a hold of them online but if you need a PUK good luck because that's almost impossible I was on hold for what was supposed to be 35 minutes but every time it told me my estimated time it was another 5 minutes if not it go down 2 minutes back up to 35 minutes down to 28 minutes back up to 36 minutes and I was on hold for over an hour and a half so I just hung up because I got $#*! to do I don't have time to wait for their slow selfs! Seriously absolutely not worth it whatsoever and if you want an English speaking person good luck with that too.

Date of experience: October 13, 2022
New York
1 review
2 helpful votes
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This company should be turned in for fraud. They have my account as open, sent a statement and shows I have not used my phone. Yet I get a statement and I have NOT even activated my sim card. I haven't received my Sim card in the mail yet. But I got a monthly statement? I applied for this service months ago and never completed the process, but somehow I have a account? They send a text saying, click here to keep your phone service. I don't have phone service with them.
Are they collecting money from tax payers for service not rendered? I think so and I also think other companies do the same such as Assu... Wireless ( who did the same thing and actually prevented me from getting service from someone else). Scam and poor service. I called and the did nothing but give me a hard time, talked so fast I could understand him and then hung up on me. Worthless. I give them a zero... They just want the Governments Money. Bottom line. I have applied three times over the last year for lifeline, been approved each time, but have not once had a phone activated and have not once used the service! It's all a scam

Date of experience: September 17, 2021
South Carolina
1 review
0 helpful votes
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Caring friends
July 1, 2022

People I've never even met doing something that really makes a difference. Makes life easier.
From one month to the next helping people in a way that is different from person to person.

Date of experience: July 1, 2022
New Jersey
5 reviews
11 helpful votes
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I've had QLink Wireless for a few months now. I'm on ACP as I cannot afford a bill at the moment. On Saturday, they shut off my service without any warning whatsoever. You can't call customer service on a weekend, and when trying to call them, I get an automated message claiming I moved my cellular service to another carrier which is BS. I'm now stuck until at least Monday and I'm missing important incoming calls. Of course I can get another provider, but I can't port my number to another carrier without a transfer PIN which you can only get by speaking directly to customer service. Worse yet, when you call and do actually get through to a live agent, they're overseas like most customer service numbers these days (India in this case) and you can't understand half of what they're saying and they can't understand half of what you're saying. Even worse, those calls to their customer service DROP frequently substantially adding to the overall time you have to spend on the phone. Extremely frustrating! Furthermore, about 1/3 of my incoming calls go straight to voicemail just like the old days of mobile phone service. I have all 5 bars to show coverage. No visual voicemail either. Avoid this company if you can afford to.

This is extremely poor service

Date of experience: May 21, 2023
North Carolina
1 review
0 helpful votes
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I wanted to transfer my EBb to my internet provider. The rep said that would be fine, that I could keep my phone service. 2 or 3 days later, no service. Had to wait all weekend just to be told I had 'cancelled' my service, that I HAD LOST MY PHONE NUMBER OF 12 YEARS WITH NO WAY TO GET IT BACK, and I'd have to reapply and re-submit proof of eligibility. I was only inactive 2 days! I paid 300.00 for a phone with these scammers to be treated like this!
Looked up what company owns the number: T-Mobile. Couldn't buy my number back and their cheapest plan is $70.00. I can't afford that. Tried to sign up with another Lifeline provider, but I'm somehow in limbo with qlink. I really, really don't want to go back. For the time being, I've signed up with Straight Talk until I can straighten things out ( and I can barely afford that). Thanks a bunch, QLink. I have filed a report with BBB.

Date of experience: January 10, 2022
Texas
1 review
0 helpful votes
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I have recently got a Qlink Spectre8 Tablet from this company and it says it's free nope it's not free you have to pay 10.01 this own this POC Tablet. And I have uploaded a review on this tablet on my youtube channel: https://www.youtube.com/watch?v=wsHQhpPY3JM&t=2s

Date of experience: January 22, 2022
Florida
1 review
0 helpful votes
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The best phone ever
February 1, 2023

I like my Hot Pepper phone. I love that it has internet and I can take great pics. I use my phone to talk to friends and family. I'm glad that I have my own phone

Date of experience: April 7, 2022
Georgia
1 review
0 helpful votes
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Sign up offer
September 5, 2022

The offer was to switch company. You will receive a free tablet. After I switch I was told there was a charge of $10.01 a month.
I feel that was false advertising

Date of experience: September 4, 2022
North Carolina
1 review
0 helpful votes
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Join
June 6, 2023

When you activate services you're in and then you can't move over and instead of moving you to another provider they just close you're account and they take you're number.

Date of experience: June 6, 2023
Colorado
1 review
6 helpful votes
Follow B C.
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Q Link phones & service SUCK! Customer Service also sucks! Near impossible to get into ( Dept) & when U do, they do nothing for you but give U false platitudes to sell U " Unlimited" plans (on WORTHLESS phones that U have to buy bcz the "free" phones don't work! The ones U pay for do NOT work. Either!) that are NOT Unlimited plans, as promised, when they sold U!

Date of experience: October 23, 2018
Robin H. QLinkWireless Rep
over a year old

Hello BC, do you still need help? Our expert Support Team will be happy to assist you. Please contact us at (855) 754-6543 Monday - Friday 9am-6pm EST, and we’ll take a look at your account.

Tennessee
1 review
0 helpful votes
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I was never given a phone and the phone I already owned when I got my Sim card. I have borrowed 4 phones now I had to return phone to owner. I need a phone

Date of experience: February 14, 2023
Nevada
1 review
0 helpful votes
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Lifesaver
June 9, 2022

Having this phone service available for me has been a huge lifesaver! Being that I can't afford phone service right now this service has been great help to me!

Date of experience: June 9, 2022
Massachusetts
1 review
0 helpful votes
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Awesome
February 4, 2022

Love this phone service I've been a customer for a while and gotta tell, it's just wonderful! Don't hesitate and apply for this phone service. Have a lovely day

Date of experience: February 3, 2022

Overview

QLinkWireless has a rating of 2.5 stars from 806 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with QLinkWireless most frequently mention customer service, sim card and new phone. QLinkWireless ranks 3rd among Mobile Carriers sites.

service
428
value
405
shipping
379
returns
251
quality
393
This company does not typically respond to reviews
+115