QLinkWireless

My father is dying of cancer and I needed to get a phone immediately but I am on disability so I paid $34 for a phone the phone from qlink but it never came I spoke with them they made me wait almost a and finally confirmed it was lost in the mail and was told I was to receive a second tracking number and a second phone, and to wait another week. Today the 27th I was was told that they just refunded my order instead of what Louis told me on the phone. Still have to wait a week for the money. The supervisor Aiden was unprofessional he did not help. And would not even say he would talk to the representative who gave me the misinformation improperly trained them so customers aren't wasting their time waiting I could have found another phone so I can contact my dying father. I ordered a new phone for free from truconnect and I'm going to wait for that service instead. I will never attempt to work with qlink and discourage anyone else from doing so have they are not trained and the supervisor Aiden needs to find a new job or get trained on this one he has no phone etiquette and no customer service skills. They don't even provide an email saying that your refunded so I have no proof to show today. This place is a joke if you are serious and need the help do not use Q Link

Phone freezes all the time and half to restart. Very slow at pulling any app up. Not enough storage and data

All though I went on my account and changed my address Qlink still sent my sims card to the wrong address Qlink texted me on Saturday the 2 CND and said my sims card would be here on Sunday the 3rd I still have not received my sims card we're is my sims card?

Well, Q link is a free phone plan for people that can't afford anything else. It has good service and I hope to keep on using it 😀

I been a Qlinker for 6,7 years now, not had any trouble. I started out with one of their phones, the phone was great, I'm older and have trouble with the eyes, so when my son got himself a new one he gave the older one the screen is alot bigger so I did the bring your own phone and kept my QLink Wireless, which is great Thank You QLink Wireless

As someone mentioned, the phone they give you should be immediately replaced. It barely was used. I truly believe they are just trying to get government money because they are shady and shoddy. I ordered a phone a few months ago and am making payments through Qlink.
Last night my service was disconnected. Calls went directly to a message saying I was out of minutes and to make a payment. The gag is I HAVE UNLIMITED service. After holding for over an hour, I hung up. I called again this morning and was advised that my service was disconnected because a NEW PHONE was being sent because my phone would no longer work on the network.
I told them I never got a notification and I am still paying on the new phone. This is unacceptable considering it's supposed to be a LIFELINE. It's my primary phone. In any case, I asked to speak with a supervisor and was told there were no supervisors and to call back.
I called back, and immediately asked to escalate the call. I spoke with a "supervisor" who insulted my intelligence by repeating what the other person said. I advised that I wish to have my phone restored. She said she was sorry they weren't telling me what I wanted to hear, but if I could verify my address, they could create a shipping label.
SOOOO that means my phone hasn't been sent and they just turned my service off and forwarded all calls to QLink. I made an FCC complaint, and sent and email to the CEO.
They are trying to poorly treat their low income customers because the service is "free". How is this a lifeline?

I would love to share other about this program and what I have learned from them and it provides good support for the services

Who great service but customer support sucks vary rude and likes two rush you glad I can do thing with out having two call them

I have no problems and when I did it was taken care of immediately. I'd recommend W link to everyone. Keep up the good work.

It's a great company and has real benefits for low income families to stay connected to each other I love the high quality service

It was so good and love the services u guys have always helpful if need help on anything never long to pick up the phone

MY REPRESENTATIVE WAS VERY NICE, KIND, AND HELPFUL DURING THE WHOLE PROCESS HE DEFINITELY MADE SURE THAT I UNDERSTOOD MY PLAN. HE'S A GREAT ASSET TO THIS COMPANY

As I have already reported, there is no guidance on setting up the roaming system. Please let me know to activate the feature.

Customer service is terrible. On rare occasion you can get a live online chat with them, but I have yet to find out how to purposely access it. So far it's only randomly popped up when I've been scouring the generic help section on their website (which isn't actually helpful for troubleshooting anything as far as I've seen). When it does activate the online chat session you're given a number of people waiting before you to get help and an estimated wait time. No way to tell if the wait information is fabricated or factual. Every person that answers support calls is either based in India or they only hire people from India to answer calls. The names they give are recycled ( I've talked to several different people that have me the same few very American names). It would be nice not to be lied to. I want to know their actual names so I can show proper respect to the person helping me. Nothing seems honest with this company. The first time I used this company everything was easy and smooth. Had to re-apply and get an upgraded SIM card and this time nothing was easy or smooth. I've had no access to my UNLIMITED DATA for several months. I can't make calls or texts anymore. I can't even call customer support. My emails NEVER receive responses outside of the automated 'we got your message and someone will eventually contact you' response. The "free" tablet included with the new 5G SIM card upgrade is an outright lie and still costs you a co-payment of $10.01 (as listed in the fine print). They offer paid service plans as well as the free ones. I can't imagine paying for this with such terrible customer and technical support. I'm so very disappointed.

Understanding my health condition. She step in and made sure I retained my service. Which is very important to me. Thank you.

I never have any issues, no dropped calls, no bad reception, and zero "dead" zones in the Phoenix, Arizona region! I am a completely satisfied customer! THANK YOU Q-LINK!
BRADFORD