QLinkWireless

I had the lifeline phone program through them as well as the ebb. I was told I would have unlimited talk, text and data. On Saturday 12-26-2021 my internet was cut off. Qlink only offers customer support on Mon-Fri, so I had to wait til Monday 12-28-2021 to call and try to resolve the issue. I called them 8 times in total. The first call I was told that I would have to add money to my account to have the internet back on, that I had reached my data limit and the speeds were reduced. My speeds were not reduced I had no internet connection period. I then asked to speak with a supervisor and in turn was hung up on. I called 6 more times after this asking to speak with a supervisor only to be hung up on again all 6 times. At the beginning of each call I was asked for my call back # in case the line was disconnected, I never received a call back any of those 7 times. I know I was hung up on, I had 5 bars of service and could hear them perfectly and if I had not been hung up on and the line truly was disconnected I would have received at least 1 call back out of the 7 calls. I gave them several hours and when no one ever called back I made an 8th call and requested that my service be cancelled. What they are doing is receiving government grant money for the ebb program in which they are not providing the service it claims to be which is fraudulent to say the least. I filed a formal complaint with the BBB. This company has no morals whatsoever.

So, while I was messing around on my phone at 2am I accidentally hit the, Sim card locked, toggle which locked me out of my phone. I restarted my phone and it says that I need to have the PUK... Huh?. I had no idea what that was and had never heard of it before now. I realized that I needed to contact Qlink but had to wait for 3 hours because of their hours. Fast forward to 5:15am.
I went through the usual, press this press that. So after 6 minutes I actually got a life dude. Indian, of course, but actually spoke English, well. I explained my problem. He was had me on hold for about 4 minutes. He came back and said that Qlink didn't have the PUKs because they don't lock BYOPs... But, because he had worked for another company wanted me to try two numbers that he remembered from there... His second number worked...(yes)... This guy saved me from being locked out until I got a new Sim card, at least a week later... Forever grateful to him as I need my phone for my work.
He saved me a lot of trouble. Qlink doesn't always suck, besides, it's a free service. Be nice to these people. They are just trying to do a thankless job...

Qlink has been my savior. If not for them I would not be able to keep in touch with the people closest to me. Ihave told everyone Iknow about them. Qlink, you are the best.

I originally had my lifeline service through assurancewireless and in just 6months I was already on my 2nd free generic "no name" Chinese smartphone that they provide upon account creation. When my replacement phone became unresponsive after a month I learned I would have to pay for another generic piece of junk replacement.

At this point I bought myself an unlocked Samsung Note 10 so I would have a nicely made name brand phone to enjoy for years to come. Only to be told I couldn't use it with my assurancewireless account.

At this point I found Qlink and signed up for the "byop" bring your own phone plan where they just send you a SIM card.

The sign up couldn't have been any easier and in 7 days I had my sim card in the mail and at that point I activated it and even ported in my current cell phone number with hardly any effort.

So far I've been enjoying my new phone with my new qlink unlimited everything plan for several months now and haven't had a single complaint or problem. I should've been with qlink from the start and I recommend qlink to anybody that'll listen now.

I didn't even want to give them one star. I was never notified to re-new my enrollment (they had the correct email address, wasn't in my spam, maybe they just didn't send it? I got one last year...) so my service was cut off. I spent a WEEK being told different things by different agents (apparently they don't take notes when you call so you have to explain yourself all over again) uploading documents multiple times and when I finally had enough and asked to speak to a supervisor "Oswaldo" did all he could to prevent it. Saying, I have to try to resolve it myself ma'am, I have to give them a reason for transferring to them". I told him to tell them it was regarding documents and he began to go into this spiel about keeping my phone on and making a call at least once a month. I told him I didn't want to hear it, to transfer me and he said it was Qlink's policy to tell this to their customers. He then started over and talked as SLOWLY as possible. Total smartass! He said bye 3 times with long pauses in-between. The supervisor was no help (surprise!) said he couldn't view my documents because another department had viewed them and they do the approvals. (I was told by an agent that they themselves view the documents and do approvals). RUN AWAY! There are other lifeline companies out there, QLink is private owned and they suck!

I've been trying to get a hold of customer service ever since I get it won't even let me use Wi-Fi calling

I ordered my tablet on 6/8 and I was very surprised to receive it the very next day. Thank you so much

It is a big help to have phone service. We have 2 kids in the house and they play games when I drive. It keeps them safely in their seats.

The quality is super bad and it is super slow it takes a minute to turn on i don't recommend it at all.

Hours on hold then the rep don't help at all.how do you get away with this disrepect to customers.please fix this

No problems. I really like this service it's data service is very good. Would recommend to everyone.

I bought a phone from qlink I never received it was delivered buy Amazon but I never got it I called qlink that refused to refund me or send me a nother phone worst company I ever delt with no one speak English good I wouldn't use there service again

I am grateful for the very good cellular telephone services! I highly recommend Link Wireless to others!

This company has saved my life. They have amazing customer service. They truly care about their customers.

This service is better then the competition out there i recommend to everyone who wants great service

Free service an very convenient an internet not bad...I wish they would send u a copy of like ur bill or statement to U...

Keep up the good work. Phones are kinda on the expensive side; considering most of your customers are low income, including myself. Overall, thanks!

This couldn't of come at a better time. I'm so thankful. Q link is a way to help you get back on track with life. Ty

One of the best providers I've ever worked with. I was without a phone for 2 years when I found this program. They are just great. Thank you Qlink!