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Rakuten

How would you rate Rakuten?
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West Virginia
6 reviews
4 helpful votes
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I've never had any issues with this company and have made a nice chunk of change shopping through them! Very happy

Date of experience: August 8, 2017
Florida
1 review
2 helpful votes
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Best support
August 8, 2017

This has to be the best support I have ever experienced. They reply in minutes, courteously and efficiently.

Date of experience: August 8, 2017
Minnesota
1 review
3 helpful votes
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False and deceitful practices. Shipped refurbished product when the description clearly stated "Brand New". Never responded to repeated enquiries.
WORST SHOPPING EXPERIENCE!

Date of experience: June 10, 2015
North Carolina
1 review
0 helpful votes
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My last "big fat check" was shipped in November, but never arrived. A replacement check will be reissued to me. Great customer service!

Date of experience: December 12, 2014
Arizona
1 review
1 helpful vote
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Digging this company!
June 24, 2015

Super fast response time in an email to support. Nice browser integration into Chrome with the plugin. I'm liking some eBates!

Date of experience: June 24, 2015
Massachusetts
1 review
0 helpful votes
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Use Them!
August 8, 2019

Rakuten (eBates) is great savings tool. Use it every time you shop online! I've saved so much money!

Date of experience: August 8, 2019
Luxembourg
3 reviews
234 helpful votes
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Best ecommerce site, you find all kind of things, and it's pretty cheap too. Very reliable. I recommend.

Date of experience: April 25, 2014
New York
1 review
0 helpful votes
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Alexis was terrific
January 13, 2015

Alexis was terrific. She handled my issue with a change in email address very quickly. I am grateful!

Date of experience: January 13, 2015
Canada
1 review
0 helpful votes
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Professional Well Run Site
January 22, 2016

Plus you get money back $$$. It's true! Had a minor situation and Ebates resolved it immediately - Great Service

Date of experience: January 22, 2016
New Jersey
1 review
0 helpful votes
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Love ebates
May 9, 2017

Absolutely love ebates! Had an issue, contacted customer service and they solved the problem quickly!

Date of experience: May 9, 2017
New Jersey
1 review
0 helpful votes
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Eric, from Customer Care was very accommodating to my issue. Addressed it quickly. Thank you for such great service.

Date of experience: January 30, 2015
Massachusetts
1 review
1 helpful vote
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I received a prompt and thorough explanation to my question. Looks like someone remembered what customer service means! Thanks!

Date of experience: September 2, 2014
Michigan
1 review
0 helpful votes
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Perfect service
February 19, 2016

The representative that helped me was really helpful and answered all my question's thanks again I love ebates.

Date of experience: February 19, 2016
New York
1 review
0 helpful votes
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Unbelievable fast perfect response to my issue!
February 13, 2016

I asked that my name be updated and within 5 min it was!
I've never not gotten great service! Shout out to Rachel! Thank you!

Date of experience: February 13, 2016
California
1 review
0 helpful votes
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Nicole is a wonderful customer service representative. She responded to me very quickly and resolved the problem immediately. Thank you Ebates!

Date of experience: February 2, 2015
New York
1 review
0 helpful votes
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Prompt, courteous, professional; resolved my issue quickly without a lot of back and forth. I love Rakuten!

Date of experience: December 24, 2019
Canada
1 review
0 helpful votes
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Excellent service
April 28, 2019

As always, easy to use and great service! I'd highly recommend using Rakuten for any purchases where it's available.

Date of experience: April 27, 2019
Florida
1 review
0 helpful votes
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Completely satisfied
April 28, 2019

Was easy, quick and rewarding... can't ask for anything more... loads of site options to choose from.

Date of experience: April 27, 2019
Canada
1 review
0 helpful votes
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Looking Forward to Good Results in Selling
April 28, 2019

Impressed with direction of company. I am hoping they develop a continued strong presence in the advertising and marketing efforts.

Date of experience: April 27, 2019
District of Columbia
1 review
0 helpful votes
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Love Ebates!
March 14, 2016

Awesome to get nice rebates back from all my online purchases through Ebates! Hundreds of dollars so far :)

Date of experience: March 14, 2016

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61