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ROMWE

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Nigeria
1 review
1 helpful vote
Follow lillian w.
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Wao! It was beyond my expectations; my Halter Backless Hollow Split Dress is lovely. Kudos to ROMWE.COM and the time off delivery was so amazing that I had to change the dress I wanted to were to my friend's birthday. Their shipping is fantastic, customer service is powerful because they keep to time and never delivers the wrong product, and designs are fantastic and are not really found anywhere. I have a very big show coming up next week and I'll not hesitate to order my dress from ROMWE.COM. To all the pretty ladies who love quality and exceptional designed dress I suggest you checkout ROMWE.COM.

Date of experience: June 25, 2015
Pennsylvania
1 review
0 helpful votes
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Mistake i hope NOT
March 11, 2021

I just made an order on rowne and i made a mistake on my shipping. I spent more than $100 h I did express shipping and tried to change the mistake the same day but the order is being bult already. It has not been processed or moved from the starting warehouse. Its only been a couple hours since i placed my order. It app wont let me change my state so i cant complete my adress change in complete format. I emailed them hopefully the fix this and my package arrives to me and not the wrong place. I will either lower this score or raise this score in a week.

Date of experience: March 11, 2021
Canada
1 review
6 helpful votes
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Was not what i expected.
September 28, 2016

I bought like $230ish worth of clothing and it sucked. The fit was terrible, the stitching looked like it was done by me (im a bad sewer), and nothing looked anything like it did on the website. Although one good thing is that costumer service is good.

Date of experience: September 26, 2016
miao m. ROMWE Rep
over a year old

Dear Kit,

Thank you for ordering from our website, and we are so sorry for letting you down.

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

If you have any other problem, do not hesitate to contact us.

Florida
1 review
5 helpful votes
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The 8 items I ordered say that they are supposed to be shipped within 24 hours I ordered my items on July 18th, it is now July 20th, four days later and my items still have not been shipped! What happened to my items being shipped in 24 hour?!

Date of experience: July 19, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

You placed on July 17 including 9 items. Normally it takes 3-7 business days for us to get the order ready for shipping, but the items you ordered happened to be in great demand and not all the items you ordered belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay. Hope you can kindly understand it.

Your items have been prepared well. We will ship out your items today. You can contact us if any problem.

Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $2 off coupon for your next purchase, the coupon requires no minimum purchase. We have sent the code to your email box.

Nevada
1 review
4 helpful votes
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Didnt come :(
December 8, 2017

I ordered my clothing from romwe, November 25th and it is December 5th and it still hasnt come. The person who introduced me into romwe ordered clothing the same day as me and they already have their order... kinda upset.

ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2017
miao m. ROMWE Rep
over a year old

Hi Cindy,

Thank you for ordering from our website.
Please kindly send us your correct order number, so that we could help you to solve the problem.

Waiting for your reply!

Sincerely,
Romwe Customer Service

Virginia
2 reviews
1 helpful vote
Follow Patricia R.
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I was looking for some cool t-shirt. All the way online I searched and found some cool design here in ROMWE. The price is affordale and they have some discount as well. So I chose some and ordered. I was a bit tesed about delivery process and timing. But my shirts arrived in time in ma hand. They were really so awesome, making me excited...
I wore them one by one and stode before my mirror. I love some them except one. It was a bit odd.
But overall I am satisfied.

Date of experience: January 21, 2015
Tennessee
1 review
0 helpful votes
Follow Brittany B.
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Don't waste your time and money I received an email saying my package was returned to its sender and I can't get a refund but I also received a email from the post office saying the sender received the package I still don't have an option for a refund and no way to contact anyone this is flat out stupid don't let them take your money

Date of experience: May 10, 2021
miao m. ROMWE Rep
over a year old

Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar

Italy
1 review
1 helpful vote
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Just perfect
April 1, 2016

I bought some dress for My girlfriend, and She was Very happy when She recived the order.
The shipping was fast, the dress was clean and the Price Very Low.
The Quality of The Service and the dress? 5/5!

Date of experience: March 29, 2016
Kansas
1 review
5 helpful votes
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I purchased a Dress, shoes, a Shirt, and belt. I also order a romper but it was on backorder so I canceled that one. I was pretty happy about everything I received, the only thing is everything ran a little bigger than expected, I am usually a small and the shirt was suppose to be a quarter sleeves but is full sleeves on me. Nevertheless, I shrunk that bad boy and it fits perfect. The quality on everything was good for the price and they actually looked like what was pictured. Also shipping was in a timely manner, depending on the stock they had items may ship separate. My shoes and belt cam together in one package and the other items in another packager. Other than that I would say they took maybe less than a week.

Date of experience: May 2, 2016
Tennessee
1 review
1 helpful vote
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The WORST.
January 14, 2021

Don't expect to get clothes that truly fit with great quality. Also don't expect to get your money OR clothes back when you return them. I have contacted them multiple times over TWO MONTHS ago and STILL have gotten nothing! They just cancelled my return and haven't even given me a reason why. I am so angry because not only did I not get my money back, I don't even get to keep the clothes I BOUGHT?! Don't waste your time with this brand...

Date of experience: December 15, 2020
Illinois
1 review
5 helpful votes
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I like it
February 6, 2017

So I bought about 5 things, a small backpack which i loved, a pom pom keychain which looked a little smaller than online but its ok, a sweatshirt which looked a lot better online, and 2 shirts which look great.
It said that it came from Dayton, NJ but im questioning that because it doesnt take up to 2 1/2 weeks to ship from there, i am pretty sure it came directly from the factory in china since there are no tags on them, but I am not that positive. Otherwise great clothes

Date of experience: February 4, 2017
California
1 review
9 helpful votes
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Fraud
March 12, 2016

They will keep taking money out of your account... Make sure you go to your bank and tell them ROMWE.COM is taking money out of your account without permission.
I bought items over 100.00 worth and i never recieved my items. And the withdrew a random 4 dollors out of my account today.

Date of experience: March 9, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for choosing Romwe.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression. We are so sorry about the shipping progress. We have shipped your items on 7th March and the logistics information shows that your package has been processed in the country of destination. You can contact the local post office or you can wait for the update of the logistics information on http://www.dhl.com/en.html.html
And we usually need 3-7 working days to prepare your items from the factory, so it is reasonable. One of the items takes us more time to prepare, so we have arranged refund for you and we found you have extract the wallet from your account. Hope you can kindly understand and forgive us. All our colleagues will try their best to help you, and we promise we will not cheat your money.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Canada
1 review
6 helpful votes
Follow J R.
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They sent it as express shipping even though I did not choose that option, charged me $30USD extra for this and then only refunded $10USD after multiple complaints! Rip-off and the worst customer service

Date of experience: July 14, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.

The custom tax costs you 28.25 CAD(21.73USD). We have refunded to your Wallet (the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card). You can check it later.

Apologies again for all the trouble. You can contact us if any problem.

New York
1 review
6 helpful votes
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Not terrible
April 30, 2015

All things considered I didn't have a TERRIBLE experience, probably wouldn't order again though. The cheap prices and 60% off your first order is enticing, the quality of the clothes is cheap but you kind of have to expect that. 2 out of the 6 items I ordered just straight up aren't what was pictured on the site, but I really like the rest of them and don't feel like dealing with customer service so whatever I guess. I assume they're using stock photos of items and then just manufacturing something similar. Also half of the order was being 'processed' for like 2 weeks but it's also coming from China, idk the standard shipping time from China to where I live. So yeah the whole thing was sort of a gamble, since I got 6 clothing items for cheap and didn't get my credit card number stolen I'm pretty okay with it, but I'll probably go elsewhere for online shopping next time.

Date of experience: April 27, 2015
Virginia
3 reviews
5 helpful votes
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Wonderful Experience
February 25, 2016

I decided to order from ROMWE despite having seen some negative reviews about the quality of products because they had a great selection of clothing at VERY low prices and I felt willing to risk it. I have now ordered through their site 3 times and have been pleased with the ordering process, delivery time, and quality of products. My only warning is that the clothing sizes run very small since they are coming from China. I usually wear a small or medium and have to order the largest size of every product I get through ROMWE, one pair of pants was way too small for me, but luckily I had a super skinny friend to pass them along to and she is in love with them. I got a lot of pieces that are Free People vibes for a very small fraction of the price that the items would have cost at Free People.

Date of experience: February 22, 2016
California
2 reviews
8 helpful votes
Follow Carmel I.
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Everything looked so nice on the website, so I ordered a couple outfits, swimwear, etc. After receiving the items, many were damaged (hat was falling apart). So I chatted with someone to try to return the item and she would NOT give me a return address! After one hour of begging her to give me a return address to return my items, she finally told me. To save you all time so you don't have to go through what I did,

I WILL NEVER buy from this company again. I online shop a lot and this is the FIRST company that purposefully put the BURDEN on the buyer to "prove themselves" worthy of a return. I wish I had read reviews about this company before buying from them... If I knew it was a fraudulent website I would not have bought from them and would not have lost my money.

Date of experience: July 27, 2017
miao m. ROMWE Rep
over a year old

Hi Carmel,

Thank you for ordering from our website, we are so sorry for all the troubles.
Please kindly note according to our return policy, we do not accept the return of the swimwear and accessories.
If the items came defective, please send us some photos, after confirmed, we will refund you directly.

Waiting for your reply!

California
1 review
0 helpful votes
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Update on order?
June 1, 2017

I bought several clothing items on 5-23-17 and I can't seem to get a status update on the shipping. My order number is RWXLC*******, but it doesn't show up when I log into my account. When can I expect to get my order?

Date of experience: May 30, 2017
miao m. ROMWE Rep
over a year old

Hi Cristal,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, except the item (RJUM170413104), other items are ready for shipping.
How about we ship the ready items out for you fist?
If you do not want to wait, we could also help you to cancel the item (RJUM170413104).

Waiting for your reply!

Massachusetts
2 reviews
11 helpful votes
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Pretty Terrible
September 20, 2015

I ordered 4 items online on 8/23/15. Didn't get the items until YESERDAY 9/17/15. Upon opening the package, I noticed the quality of the clothing was horrible and looked nothing how it was described online and how it looked in the photos. Needless to say... I am disappointed in this company and won't be coming back. I would return my items but with my experience I feel like I either wouldn't get my money back or it would take months.

Date of experience: September 17, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We sincerely apologize to you for all your displeasure.
Generally, we may need 3-7 working days for preparing the items which are not included in “delivery time”. Hope you can kindly understand. We found the shipment method you chose is standard delivery. Usually, standard delivery is slower than express delivery. Hope you can kindly understand.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be avoided. You can send us some photos which can show the defects clearly so that we can check for you. We promise we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
About return, you can contact our customer service to know more information about it. Romwe cherishes and never deceives its customers. When we receive our customers’ packages, we will refund to them as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

GB
1 review
2 helpful votes
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Really unorganised company, I don't mind waiting for my order but just to wait for 2weeks and not have my order but instead get a refund as it 'sold out' when when I ordered it it was instock is ridiculous. Furthermore, postage is 6pounds which means if I do order it again it will cost more just really bad wouldn't recommend to anyone

Date of experience: May 15, 2017
miao m. ROMWE Rep
over a year old

Dear Tamson,

Thank you for ordering from our website.
The item (RSWE161212102) is one of our best sales product, it is in short supply, we are so sorry for this kind of situation.
We cancelled your order and issued the refund, please check your Paypal account.
And about the shipping charge, for the order amount over $50, we provide free shipping.
For more details, please check our shipping info http://www.romwe.com/Free-Shipping-a-471.html.

If you need any help, do not hesitate to contact us.

Australia
1 review
28 helpful votes
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Placed my order 19/4/18 and recieved it 26/4/18, really impressed! I had a couple of issues with damaged and too small items, which is disappointing but not totally unexpected, so i contacted their customer service people and got a response within 12 hours suggesting that i not return the items, due to the very long turnaround and waiting times, and high shipping costs, but that, if i wanted to, they will refund me $18AUD which is almost 80% of the $23AUD i paid for the two items i wanted to return. I was very impressed at this suggestion, as it would have cost me more than $5AUD to send it back to them.
Overall, very impressed and will definitely order again.
One tip is to make sure you read the sizing guide, as it is so easy to get the wrong size and they do not exchange, only refund.

Date of experience: April 26, 2018

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168