I had an odd expiernce when I had first purchased some clothing from Rowme a sweater was missing from order and also the button on pants was missing! I was very disappointed but a Rowme represented quickly handled the situation and a new package with missing item as well as a new pair of pants is on the way! Thank you Rowme service!
K what has my package been doing at the Arizona FedEx smart post for 3 days sight seeing? I legit just want the clothes that I ordered weeks agooo
And what does invalid date mean that's showin up on the tracking sight ahhhhh I'm not a patient person but legit this is taking so long
Dear Millie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has departed from Fedex on April 17.
And we will contact the shipping company and urge them to ship the package to you as soon as possible.
We will keep you informed, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I bought two hoodies. And both of them are the wrong size. THEY ARE TOO SMALL. They don't even match the measurement online that I chose. And one of the hoodies is the WRONG COLOR. I am very disappointed. I contacted them but they are not replying back. And they won't even let me exchange for a bigger size. I hate this site.
Hi Wahila,
Thank you for ordering from our website, we are so sorry for letting you down.
For the size problem, our size guide converts international standard sizes. As products on our site are manually measured, please be noted that there may be up to a 2 cm difference between actual size and listed size.
If the measurement differs much from that on our website, please do us a favor to attached some pictures for checking. (Please put the clothes without any folding and measure on it.)
And for the item came with the wrong color, please also send us some photos.
After confirmed, we will help you return and refund.
Waiting for your reply!
I definitely do not recommend Romwe! I made an order on April 10th, didn't receive a tracking number until the 20th, clothes were delivered to the wrong side off the state, and din't receive my clothes until May 18th. The clothes that arrived were such poor quality, and their customer service is a nightmare.
Read full review: https://www.bunnybernice.com/single-post/2017/05/20/Honest-Review-of-Romwe-Everything-Wrong-1
Hi Bernice,
Thank you for your feedback.
Normally, it takes us 3-7 business days to process the order, and another 7-10 business days for standard shipping to Australia, please kindly understand.
We are so sorry for the delay of your package, if there is any delay of the order next time, please submit a ticket on your account and contact our customer service, we will help you to solve the problem in time
I ordered on the 19th which means my order took 7 days to arrive. Only about two of the items were dissapointing and not what i expected. Bt over all im surprised with my order after all the reviews i read. Also for ever 21 has dissapointed me with a few items before so i. Guessing over all it was a good investemnt
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 19 including 17 items. It normally takes 3-7 business days for us to get the order ready for shipping. Now, your items have been shipped out on July 22. The tracking number is SIS160******7(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies again for the delay, hope you will receive the order soon!
When I ordered my 5 items of clothing, the website said it would take 7-10 business days. I ordered around the November 10th and it's currently 26th of November... why's it taking so long? If it's not at my doorstep by the 9th of December, I'm getting a refund.
Dear Ms. Blessing,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, your package has been shipped out on November 16,2016. The tracing number is 6127XXXX4936, you could check through the link https://gls-group.eu/. For more details, please check your email.
The package is ready for delivery on November 29,2016, you will recive it soon.
If you have any other concern, do not hesitate to contact us.
I ordered about 5 items from Romwe & checked out before I realized this was another "China" site. (like DHGATE)
On the site, all my items said "ship within 24hrs" - that was not true, it took about a week and me emailing them 2x to get a tracking number. After that, the package was only "created" and took about another 3-4 days to pick up tracking information.
That said, I did get everything I ordered & in the correct size.
A few of my items came as expected, and I was actually pleased with them.
However, my most expensive item, looked the cheapest. (the hoodie with black thick drawcords & a white faux shirt underneath) the drawcords were flimsy & smaller than expected and as for the faux shirt- I will be cutting that out before I am seen in public in it!
Other than that, not terrible, def. Not as bad as DHGATE, but again, you get what you pay for!
I've placed a total of 4 orders to send to my relatives & friends in Vietnam as gifts. All I can said is POOR QUALITY. Their material are even worse than the clearance stuffs of F21 although at the same price. Romwe's clothes are carelessly sewn. The real colors do not look like the colors shown on website at all. VERY DISAPPOINTED.
Hi Yen,
Thank you for sharing your feedback. We're so sorry to hear about your experience.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Waiting for your reply!
The quality was what I expected and I am not disappointed with that.
I am upset they forgot one of my sweaters on the order, and rather then re-shipping it or giving a refund, they offered me only a credit on the website. Meaning if I ever wanted my sweater, i would have to re-order and REPAY SHIPPING. Not acceptable.
Dear Jackie,
Thank you for ordering from our website, and we are so sorry for all the inconvenience.
We have processed the refund of the item (sweatshirt161104003) to your Romwe Wallet. Please log in your account on our website and check your wallet. You could use the money in your wallet to reorder on our website or withdraw deposit.
If you have any other concern, do not hesitate to contact us.
I had ordered 2 bathing suits more than a week before my vacation (ordered on june 17th left june 27th) its july 7th now and i still havent received them and i paid for EXPRESS shipping. Don't shop here you'll be disappointed.
Dear customer,
Nice day.
Sorry for keeping you waiting and all the inconvenience we have brought to you.
Generally speaking, we need 3-7 business days for processing rather than 3-7 days, and this processing time is not included in the "delivery time". We know that you have contacted our customer service before and you would left on June 27th. So in order to guarantee that someone can receive your package, we could not ship the package to you. Hope you can kindly understand. We have checked for you, and found that your items have been stocked well, do you still want your package now? If you still want your package, we will ship your package as soon as possible. If not, we also can arrange the refund for you. We need to confirm with you. We sincerely apologize for the delay of your package. You are our precious customer, any of your problems will never be neglected. Your satisfaction is our best comfort. Hope you can kindly trust us and give us one more chance again.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards
I was really excited to receive my packet. But when i received it, I was really disappoint. The sweater did not look like on the pictures and it turn out really ugly. Because the shipping costs are higher than my packet, I will not return it, because it is too much effort for so little you get. So my advice is: DO NOT BUY FROM ROMWE.COM!
Dear Leiru,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Looking forward to your reply!
Spent $120AUD on about 6 items, all of which were TERRIBLY made, and not made of the material stated on the website. They looked COMPLETELY different to what the website pictures advertised them as - colours, cuts, linings etc. One jumper was even just cut material at every edge - jagged and fraying - which it definitely wasn't in the pictures! I was so angry i just put it all straight in the op shop!
This website is actually very easy to navigate and change your order etc. But i will never use it again!
Dear customer,
Nice day.
Thank you for your support and sorry to leave you with such a negative impression.
On our sale page, you may get detailed information about the items such as material, color and so on. Generally, the real object has some differences with the object in the pictures on the website because of light and pixel reasons. Hope you can kindly understand.
Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us.
Hope you can trust us.
Please believe that Romwe never deceives its customers. It is not only our duty but our honor to serve our customers. We will spare no efforts to improve ourselves to bring our customers a good shopping experience. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
First of all, shipping takes FOREVER. I ordered 1 swim suit on May 22,2017 & I just received it as of June 24th, 2017. Second of all, I ordered my swimsuit in an extra large (because I heard their sizing is off- so I wanted to make sure it was big enough). I just tried it on, the top doesn't cover my boobs & I couldn't even get the bottoms over my thighs. The actual size of it looks like a small or even an extra small but the tag on it says extra large. The pattern of the swimsuit itself, looks like the picture on the website. But i cannot, legit, even fit into it. Super disappointed. Wouldn't recommend.
Hi Samantha,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
How about you keep this item and we refund half of cost to you for compensation? Because we do not accept the return of swimwear.
We will certainly help you to solve this problem.
Waiting for your reply!
I had ordered a small order, $54.26 for some attire for a Photoshoot. I ordered the Products WITH expedited shipping mind you, as I needed them to come prior to the Photoshoot.
The Products were ordered on Sept 5th, and promised to arrive Between Sept 12th - Sept 14th, 2022 which was fine.
In shipping, the tracking shows that it got as far as Nashville, Tennessee on Sept 8th.
Neither Romwe, nor FedEx can tell me when or IF my products will arrive. As I write this ( Oct 7th, 2022) the product tracking STILL shows it in Nashville, Not New York State where the final destination should be.
Romwe, after 4 e-mails to them, offered me 30 " POINTS " toward any Future purchase! What? I didn't PAY in POINTS, I paid in CASH! Why would I order from this place again? I won`t, and they refuse to refund my order. PLEASE STAY AWAY FROM THIS COMPANY!
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!
So I once ordered from an online site before called Rotita, and it was an absolute BUST! It arrived months late and none of the clothing looked at all like what I wanted so it was super disappointing and discouraged me from online shopping again. I took a chance on ROMWE and I searched reviews and it was a 50/50 chance after I placed the order. When the items arrived I was actually really satisfied. They look exactly like they did on the website, the only thing is, the "One-size" was actually pretty small. And normally I fit a small or medium, but the one button up I ordered was like an extra small so I just gave it to my sister. The pullover I ordered which was a medium actually fits snuggly an nice and the kimono is lovely. I guess I should have looked out for the size difference but overall it was pretty good. The wait did worry me a bit it took about 2 weeks BUT as long as the items were there, it wasn't too disappointing.
Hi Sandra,
Thank you for ordering from our website.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
If you have any other concern, do not hesitate to contact us.
I found the website via pinterest and was all excited because they have super cute items and they are cheap, so i thought i would order 2 items just to see how they fit and the quality of them... I looked at the sizing chart because i do have curves so i wanted to make sure i would order the right size... I got an XL shirt and an XL dress normally i would be between a med/large. WELL when i got the items... i could barley get the shirt on! It was sooo small. Made for a child im sure, if you are 130 lbs and 5 10 then this is the website for you. The items are WAY TO SMALL for an average size girl to wear.
My friend also ordered items from the website and the dresses are soo short, she said they are shirts on her. The shirt she ordered fit her like a crop top (which it was not suppose to be)
I dont think this website is worth it, they make clothes to fit children NOT an average size women... VERY DISAPPOINTING..
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Apologize again for all the trouble.
Please stay away from this horrible site! I spent $60 in bathing suits and first of all the sizes were way off even with their suggested measurements. Second customer service sucks! Long story short DON'T WASTE YOUR MONEY ON THIS POOR QUALITY SITE!
Hi Fabiola,
Thank you for ordering from our website, we are so sorry for all troubles.
Please kindly send us your correct order number, we will certainly help you to solve this problem.
Waiting for your reply!
I've ordered clothes from Romwe for several years now, and have always had a great experience. It's one of my go to's when it comes to affordable, trendy clothes.
I ordered a few times from Romwe, shipping was faster than expected (to Croatia) and their stuff is really great, considering really low prices. Also they have sales often.
So much cute stuff, so many items on sale. I order here at least once every few months. Shipping is quick and I've never had a problem with an order. It's always accurate.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Haley,
Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
Please confirm with us which item you did not received, we will certainly refund you.
And please kindly send us some photos of the pants without the button, we will help you to solve the problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service