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ROMWE

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New Jersey
2 reviews
10 helpful votes
Follow Priyanka S.
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I ordered $200 worth stuff on the 3rd of December! Paid for express shipping! Its 18th December! Still no tracking information! Save your money and time. DONT EVER BUY FROM HERE! I am relocating to a new place. I asked them to change the shipping address because they caused the delay. They won't do it! I asked them to reimburse me for extra shipping... They won't do it! I asked them for story credit... They won't do it! MOST HORRIBLE CUSTOMER SERVICE! Regret ordering from here :(

Date of experience: December 18, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Really sorry for the late reply and the waiting time.
Because of the weekend and the time difference, we do not contact you in time. Hope you can kindly understand.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Dec 8th. To protect your privacy, we will send your tracking information via email. Hope you can kindly trust us. Because it is busy season now, the logistics company may need more time to update the information. Hope you can kindly understand that. Really sorry that because your parcel has really been shipped, we can not help you revise your address any more. And your express shipping is for free, so we also can not refund to you for this. Really sorry for your unhappiness. Hope you can kindly forgive us and understand that.
Romwe cherishes you and will never deceive you or ignore you. We found our customer service has contacted you. We found that you will ask your friend to transfer the package to you. Really sorry for the inconveniences. We will try our best to help you solve your problem. Hope you can kindly give us the chance.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

California
3 reviews
16 helpful votes
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I can not believe romwe shipped me a nasty pair of boots with a blood stain sock. The customer service representative Maribel Munez was so nonchalant about it. I returned the boots. Unfortunately romwe returned these same nasty boots to me again. SMH!

Date of experience: May 4, 2014
miao m. ROMWE Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you and the late order.
We are improving our speed of transportation.The reason is that we are in the middle of busy season. And we will try our best to bring you professional and meticulous service.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com
Regards

California
2 reviews
0 helpful votes
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I am really glad am writing a review about ROMWE. I really like how this site works and their products. Every item is well organized and well described. I like to read the reviews from buyers, which helps me to make a great choice. Till now I didn't have any troubles or complains. Everything works nice. The payments are always secure and checks, and I am sure that my money will get the right destination and nobody will steal them.

Recently I have purchased a "V Neck Drawstring Tree Print Jumpsuit", although I was little skeptical about the quality of the product but I was totally wrong. I'm extremely happy with my jumpsuit and it's a genuine product really. I have also compared the price of the jumpsuit with other competitor's sites but found ROMWE more cheaper. I appreciate them for delivering the item ahead of the scheduled time. I will defiantly keep ordering from here, And always they announced if my order delivery is going to be delayed. This makes me feel comfortable as a customer.

I had a great experience by ordering with this site. This is a delightful, upscale online clothes retailer and has EVERYTHING that an expert woman requires or would want in fashion.

Date of experience: May 11, 2015
Idaho
1 review
16 helpful votes
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So I recently ordered from Romwe. I was a tad skeptical and a little worried after reading some reviews, but to my relief, their service was wonderful.
Any time I had a question, they ALWAYS responded within a day and they were super nice and never tried to get around answering my question. They told me exactly what I wanted to know (regarding shipping and my tracking number and package and what not) which was great.
The only thing I wanna make clear to all of you thinking about ordering, BE CAREFUL when it comes to sizing. It's pretty varied. I ordered mostly small and some mediums. Thankfully everything fits just fine, but I was still a tad surprised. Some of the mediums were smaller than the small sizes I got. And one of the other mediums was rather large. BUT like I said, all the clothes looked cute on and I could figure out how to make em work. Phew!
But if you think about it, the prices they are selling these clothes for makes it totally worth it! They have great deals, like the 60% off and what not.
Overall, this is a pretty awesome online store (for being in China) and I actually am quite impressed.
Shipping was fast! I ordered about 12 days ago and as of yesterday, I had the package in my hands. I had a large order too (about 13 items) so I was super pleased that it got here so quickly.
All and all, don't be afraid to order from here! Of all the Chinese online stores, this is by far one of the best and most trustworthy. :)

Date of experience: June 10, 2015
Australia
2 reviews
9 helpful votes
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Total Crap
May 19, 2016

I ordered XL and XXL and to be honest suitable for a 5 year old child at the end of the day misled into believing this is a US company and should have looked at reviews first bitten again with online crap

Date of experience: May 16, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.

We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

AE
1 review
0 helpful votes
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-______-
July 18, 2016

So in a few days i am going on vacation and i needed a new bathing suit, Romwe had some cute bathing suits so i Bought them, The thing is Its taking FOREVER to get here. And it was Under 24hr shipping all of the products i bought. But i went to the tracker this morning and all it says 1 pieces. Does that mean I only have one Thing because if it is You guys need to Send all MY clothes over Asap. All i got was 2 bathing suits Under 24Hrs and A necklace. So please hurry and send my stuff.

Date of experience: July 16, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

Your order has been shipped out on July 14. The tracking number is 48******91(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html

Apologies for all the trouble and hope you will receive the order soon!

Florida
1 review
2 helpful votes
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I ordered 5 skirts, several necklaces/bracelets/anklets and a couple of purses along with some tights. 2 of the skirts fit well and see reasonably made, if with thin material... we'll see if it holds up. 1 necklace was approximately the length described. Purses were the only items that I'm completely satisfied with.

3 of the skirts were much smaller than described; one was described as super stretchy so I took a chance but there is zero stretch in it. The remaining necklaces were all much shorter than described. All of the necklaces feel like they will break with just a small breeze... very, very, very thin material.

All of this being said, you get what you pay for. Unfortunately, it would cost more to return all of these (except jewelry apparently isn't refundable anyway) than to just eat the loss.

Will not purchase from again.

UPDATE: offered return label for skirts that were too small and $5 coupon for too small necklace. I will be returning the skirts (hopefully they will be refunded promptly and with no further issues) but declined the coupon since I do not plan on future purchases. Will update again after return is (or isn't) processed completely.

Date of experience: August 3, 2017
miao m. ROMWE Rep
over a year old

Hi Heather,

Thank you for ordering from our website, we are so sorry for all the troubles.
Please confirm with us which skirts did not fit, we could certainly help you return and refund.
And about the necklace, how about we provide a five dollars off coupon for compensation?

Waiting for your reply!

New Zealand
1 review
1 helpful vote
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Good experience
September 10, 2017

The parcel took around a week to get to me. Clothes fitted well and they were of good quality, but I do suggest double checking the sizing and ordering a size larger if you have any doubts.

Date of experience: September 8, 2017
GB
1 review
3 helpful votes
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I ordered two tops. Looked at size chart. I wear 18/20 maximum. So I ordered xxl which said fit size 22. No way. Cheap and nasty. Tried to return. Haven't hard back from them. Avoid. Save money.

Date of experience: May 6, 2016
miao m. ROMWE Rep
over a year old

Hi Amanda,

Thank you for ordering from our website, and please allow 24 hours for our customer service representative to get back to you.

It’s really a shame that the tops don’t fit. Our clothes are manually measured, and we consider a difference of 1-2 cm acceptable. However if the sizes are way off, we would certainly like to help you make this right and provide you with the return label to go on with the free return.

However, would you please give us the correct order number? You could either send us a message on SiteJabber or email us at webmaster@romwe.com.

Please be assured we want to get this resolved for you as soon as possible, and we appreciate it if you consider editing the review after we make everything right.

Michigan
1 review
12 helpful votes
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Terrible
August 13, 2018

I ordered $117 worth of clothes and the only thing that fit me was a pair of shorts and that's it. Never ordering from here again. 0/5 stars. Don't waste your money. I want My money back

Date of experience: August 11, 2018
GB
1 review
0 helpful votes
Follow niky s.
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Took ages to arrive however arrived with no problems. Item looks horrible on a hanger but looks okay on. Extremely expensive postage for what the item is, will not be buying again

Date of experience: May 18, 2017
miao m. ROMWE Rep
over a year old

Hi Niky,

Thank you for ordering from our website.
Please send us your order number, so that we could check the status of your order and help you to solve this problem.

Looking forward to your reply!

Illinois
2 reviews
3 helpful votes
Follow Ione B.
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I have been looking for just a cute summer dress that I can wear to parties or out shopping and I saw one on ROMWE for less than $15 that was similar to a dress I'd been tried on from forever 21 (for $25). It was called "Sleeveless Highwaist Florals Print Dress". I figured I would give it a shot and ordered a medium. I got my dress pretty quickly and I love it! It is very flattering and it can be worn by itself or with leggings or a cardigan or sandals or boots etc. Since it was my first order, I got 60% off which is awesome and I wish I had ordered more things the first time. I have not worn my dress out yet, but I am excited to since I am going out this weekend =) I have already placed another order with them and bookmarked this site. I am so glad I found it!

Date of experience: May 8, 2015
Florida
1 review
1 helpful vote
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Was very happy with service, when I had a question they were quick to help on the chat. Best of all was the price and quality of my clothing. Thank you Romwe!

Date of experience: October 8, 2016
California
2 reviews
1 helpful vote
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Styles
January 1, 2016

Sales and promotions and discounts are a little tricky, but shipping was fairly decent, and quality in line with description/price. Would order from again as their styles are nicer than other stores

Date of experience: December 29, 2015
Netherlands
2 reviews
1 helpful vote
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Great site
January 29, 2016

Huge collection and unique designs that's the thing attracted me most using them and will refer them to anyone who is looking for unique collections after all none wants common things :D

Date of experience: January 26, 2016
Illinois
1 review
0 helpful votes
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I bought a dress and a couple pieces of jewelry for my sister and she absolutely LOVED them. The prices were amazing and shipping was faster than expected. I'll definitely order again.

Date of experience: February 3, 2015
North Carolina
1 review
0 helpful votes
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Poor customer service
February 21, 2021

I order and paid for items on feb12 2021. I haven't received a email with tracking information or anything. Feel like I'm robbed outta money. Please don't order they are a scam!

Date of experience: February 21, 2021
Washington
1 review
1 helpful vote
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I have ordered here a few times now and each time they have some problem. This time I ORDERED and PAID for a dress, then they are "out of stock" and won't send me the dress I paid for. If this was a store, they wouldn't let two people buy the same dress.

The processing and shipping also takes a very long time and it is hit or miss with the quality of clothes

Date of experience: March 23, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Sorry for all inconvenience we have brought to you.
The dress you ordered before belongs to the best-selling product, we did not expect it would be out of stock. We have tried our best to help you to take this dress from the factory, but it is also a failure. Hope you can understand us.
With regard to this dress, we will arrange the refund for you.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Yours sincerely

New York
1 review
0 helpful votes
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I've purchased from them about three times but all three times I've been very satisfied with my purchases. They're clothes are cute and affordable. I look forward to shopping more at Romwe.

Date of experience: October 8, 2016
Poland
1 review
2 helpful votes
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Enjoy the shopping!
August 27, 2017

Clothes are beautiful and of good quality.
Everything agrees with the description.
The size fits perfectly.
Fast shipping!
I am very pleased!
I would recommend! :)

Date of experience: August 24, 2017

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168