Not only was i sent the wrong dress, but there was 2 of them the same, I ordered 4 dress in which were absolutely disgusting, if i went to the chinese markets the quality would have been way superior, the original price is so pumped up and the discount is a joke. There should be a legal solution to stop these thieves from steeling our money for false product pricing and poor quality! NEVER EVER AGAIN! DONT GET CAUGHT LIKE I DID!
I found their website through a Facebook advertisement and decided to try it out. All the images of their clothing looked awesome on the website. But boy was I wrong. First of all, it took over a month for the package to be shipped to me. I understand international shipping takes a while sometimes but they gave an estimated arrival time and the package arrived WELL after that date. Once I finally received it, I was so utterly disappointed. Such poor quality clothing. I ordered a romper that had a white lace top half and it was completely see through. Besides two triangle pads covering your nipples. Who in their right mind would look at that product and say, yes people would wear this in public lets sell it? Horrific. I also bought jogger pants and the material was very uncomfortable and too small. On top of the terrible quality, their customer service is absolutely HORRIBLE. They didn't read a word I said and never apologized for sending me such terrible products. It was a hassle to even get a response because you have to do the whole "submit a ticket" nonsense for returns as well. After all of that you would think they would let me return the products and get the full amount back. But I never did. I will NEVER use this website and will continue to advertise against it. Don't let them fool you, this company is all around horrible.
Dear customer,
Nice day.
Thank you for your support and sorry for your disappointment.
Generally, preparation for delivery takes 3-7 business days and is not included in the "delivery time". And you can have a reference to our website to know an approximately delivery time about your package. But sometimes we may not be able to give you an exact delivery date because of many unexpected reasons like weather. Hope you can kindly understand.
On our sale page, you may get detailed information about sizes and you can also refer to www.romwe.com/size-guid-a-466.html to know more about sizes. We feel really sorry that you are not satisfied with the quality. We found that you have returned your items to us. Once you met quality and size problem, before your return, you can send us some photos about the items which can show the defects clearly so that we can check for you. After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can trust us.
We are sincerely apologize to you for your unhappiness with our customer service. We will improve ourselves later. Hope you can trust us.
According to our return policy on our website, you may know more about return. It states that our customers need to let our customer service know what items they would like to send back and the reasons for their return. You can submit a ticket through a link to contact our online customer service to know more about return. Hope you can kindly understand.
We have checked for you. You have returned your items back and we have also refunded to you. We are so sorry for you for all the inconveniences. Please believe that Romwe cherishes its customers and never deceives them. We promise we will spare no efforts to improve the aspects which are not very satisfying. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I am extremely happy with my purchase. I can't recommend this site enough. They have such great, stylish clothes for an affordable price. I will definitely be ordering again.
THESE SCAMMERS SENT ME THE WRONG ITEM, AND WHEN I TRIED TO CONTACT CUSTOMER SERVICE THEY DID NOT OFFER ME A REFUND OR A CORRECTION. INSTEAD THEY TOLD ME I CAN KEEP THE ITEM AND RECEIVE 60% OFF NEXT TIME.
DO NO ORDER FROM THIS WEBSITE! I WILL BE TELLING EVERYONE I KNOW, AND POSTING IT ALL OVER SOCIAL MEDIA. I AM ALSO REPORTING THIS TO PAYPAL
I WANT MY MONEY!
HORRIBLE, WORST ONLINE SHOPPING EXPERIENCE I'VE EVER HAD
Dear customer,
Nice day.
Thank you for your support and sorry for the disappointment.
We feel really sorry for the incorrect item. Please believe that before we ship the package, we all have quality control and check the package. This incident is an unexpected thing. We never want to bring you such a problem. Hope you can kindly understand and trust us.
Because it will take long time for shipping, to save your time, our customer service put forward such a proposal. We sincerely apologize to you for the inappropriate proposal. Hope you can forgive us.
Romwe never deceives its customers. We cherish you and will spare no efforts to serve you. We will try our best to improve ourselves to bring a better service to our customers. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
... they are con artists and a fraudulent company. First time I've ever ordered and placed the order on 27 November and today is 13 December 2016 and it's still not arrived. I've raised several 'tickets' and been told it's in Belgium - err, I live in London, UK! And when I enter the tracking information I get this message:
"Current parcel status
The parcel data was entered into the GLS system; the parcel was not yet handed over to GLS.
Mon 5 Dec 2016, 14:43"
Nothing more added and no indication if it will ever leave Belgium...
They are cons and will take your money but do not give accurate information that your order (I ordered 1 thing - a coat!) will take some considerable time to be picked and shipped. I have resigned myself to having lost my money and will never ever shop on this website again. PLEASE PEOPLE, YOU HAVE BEEN WARNED.
Dear Cathy,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand. We checked your order, the package has been shipped out on December 6,2016. And the package has been delayed at the custom for a few days. Now the package has arrived at the sorting center of Belgium, you will receive it soon. Please kindly wait a few days.
Apologize again for keeping you waiting, if you have any other concern, do not hesitate to contact us.
After reading some of the reviews, I was a bit scared, but I placed my order because I had free shipping and I chose two skirts which I saw on real photos (on blogs). I was prepared, that material can have poor quality or sth, because the price was 30% of the regular prices in e.g. H&M. I was completely shocked, when 1) my items arrived at 24th december, even though I didnt pay for faster shipping 2) the skirts had AMAZING quality, they were detailed, exactly like on the photos. Still I wouldn't risk buying anything which I haven't seen on someone else, but this order was really great and I paid about 25 dollars for 2 items which I think will serve me very long (fabric is thick). Oh, and I bought "one size" skirts, both fit me very well, but I am rather slim, so Im not sure if hips wider than 95 would do for high waisted black skirt. I'm sure I'll order sth again very soon.
"Excellent Company; Fast Service! All around satisfied"
I was searching on the internet for a Natural leather Jacket and located that in romwe. Com after 4 hour of searching having reasonable price in addition to outstanding design.
Each time I read product reviews before purchase while shop online. As usual I investigate review on romwe. Com in addition to found some optimistic and negative responses. So, I was perplexed what would happen with me at night! The Leather Jacket was so good that no critiques can stopped me personally ordering it…
For that reason I ordered this. When I ordered this Leather Jacket received punctually. I am happy with their Fast shipment process.
When When i received it, I was worried about how it would fit nonetheless it fit just right as expected. It seems long lasting and comfortable. I am very happy with all the product.
I was an enormous fan of Wal-Mart but from now romwe. Com will be towards the top of my favorite list given it brings an fantastic experience on my own online shopping. Finally I want to recommend this shop to all or any of my family & close friends and would invest in again.
Great price, fast shipping and a very good customer support.
I have purchased two things off this site. Both came horribly made and not at all what I thought. I didn't try on anything I just immediately tried to send them back and get a full refund. Instead I am told I can't return a swimsuit I didn't even try on which still have the hygiene label in the bottom of it as it has not been worn or tried on. On top of this I am being charged £2.50 to send back a dress that only cost me £5.50. This is outrageous. And finally I ordered a size medium for the swimsuit and it came in a small! This is ridiculous and I advise everyone to never shop there again. All I want is to exchange the swimsuit or just be able to send it all back and get ALL my money back! I am very disgusted in this site and I will be telling all my friends and family to never ever shop there again!
After all this I have been able to keep both items and receive a full refund. Even though it took some time it was worth it, thank you to the ROMWE managers on here, you just need to change your policy :)
DON'T LIKE SOMETHING AND WANT A REFUND? WELL, I'VE BEEN WAITING FOR OVER 50 DAYS NOW AND I STILL HAVEN'T SEEN A DIME BEING RETURNED BACK TO MY CREDIT CARD!
THE MONEY "REFUNDED" BACK TO "MY WALLET" HAS DISAPPEARED INTO THIN AIR! I FOLLOWED ALL THEIR INSTRUCTIONS AND REDEEMED THE CREDIT IN MY WALLET, BUT AFTER THAT IS ALL A MYSTERY! I'VE SUBMITTED ABOUT 10+ "TICKETS" TO FIND OUT WHERE MY CREDIT/REFUND WENT, BUT I'M STILL WAITING TO SEE WHY IT HAS NOT YET GONE BACK TO MY VISA!?
THIS IS POSSIBLY THE WORST, MOST CONFUSING PROCESS I'VE EVER ENCOUNTERED.
I WILL NOW BE CONTACTING THE BETTER BUSINESS BUREAU, AS WELL AS A FEW OTHER ORGANIZATIONS THAT DEAL WITH THIS. I BELIEVE IT'S A SCAM TO HOLD ONTO PEOPLE'S MONEY FOR SO LONG AFTER THEY'VE ALREADY RETURNED ALL THE ITEMS FOR OVER 50 DAYS!? THAT'S LIKE "DOUBLE-DIPPING" FOR YOUR OWN PROFIT! THEY'VE PROBABLY SOLD MY RETURNED ITEMS ALREADY AND YET, I'M STILL WAITING FOR MY REFUND!
Hi Ari,
Were truly sorry for all the inconvenience you've been through.
Your problem was a little bit complicated, so i checked with our Customer Service Team carefully and finally sorted everything out.
About the order #RWAPH28225, we have processed 2 refunds of $48.34 and $21.61 to your Wallet, which later was withdrawn to your card.
The order #RWHKL28266 was canceled.
About the order #RWCPH28272, a refund of $25.94 was issued to your Wallet, which was later withdrawn to your card.
The first withdrawal from your Wallet was issued on Feb 26th, it should be completed soon, we would also contact our credit card company to see if they could speed up the process and if anything went wrong. Please be assured that the funds will be returned to your card, there’s no doubt about that.
If the order was paid with Paypal, then it would only take 3-5 business days for the whole process to be done. But if the order was paid with credit card, then it would need reviews and approval at many levels for the funds to finally appear in your account, thus it would normally take 15-20 business days, sometimes longer. We would certainly love to speed it up for you, but unfortunately there’s not much we could do to help, and we appreciate your understanding.
Please accept our sincere apologies, don't hesitate to contact us (webmaster@romwe.com) if you run into any trouble.
Was looking for cheap dresses online and came across this site from other users on tumblr. Order 5 dresses for $50 which seemed pretty sweet. Now that the cheap price would probably mean cheap quality and I was okay with that. Received the dresses and overall not super impressed. First I had to pay an extra $25 duty on it which bumped my dresses up to $75. I opened them up and could see the not great quality of the fabric (especially lace/white ones... completely see-through). But again I was expecting that. Tried them all on and a couple looked and fit great while others definitely were not designed nicely and made for girls with huge boobs so I was considering returning them only to look up return shipping costs and see that it was going to cost the same price of the dress to return so sadly I am stuck with ill fitting dresses. Overall the experience was very meh and would NOT recommend to any friends considering purchasing from the site. Please use this review to help your decision if you are unsure. Wish I had come across a useful review before I paid. Don't make my mistake
Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear defects so that we can check for you?
Besides, we have tried our best to declare the low value for you. But different coutries have different customs policy and we can't control it. Please note that buyer is responsible for customs clearance.
If you want to return them back, you need to pay the postage. And there is the returning policy on the website.
No worry, we will be responsible for all the problems. Hope you can kindly trust us. We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
1st: there is no customer service number to call. That already is a big WTF
2nd: They do not cancel orders and they do not give you a refund!
3rd: They charged me double shipping and would not refund the shipping to me, they kept offering me 5$ USD shipping is over 15$.
4th: i dont think real people respond to the emails. I kept getting the same response about my refund, that they would give me 5$ USD back or save 60% off a new item.
Safe Shopping :)
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and unhappiness.
Because our company is an online company, we do not have phone call. Really sorry for the inconveniences. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly and you can also contact us via tickets. You are our precious customers and we will spare no efforts to serve you and help you solve your problems. Hope you can kindly trust us.
We are really sorry that your order was shipped before you contact us. Therefore, we are not able to help you cancel it any more. Hope you can kindly understand. We really cherish you and we are willing to help you solve your problems and never want to bring you any troubles. Hope you can kindly trust us.
We found you placed the two orders separately. And the two orders are also shipped by two packages. We are really sorry for the misunderstanding of the shipping postage. Hope you can kindly understand that.
Sorry for the inappropriate proposal of our customer service. Please kindly accept our sincere and unreserved apology. We will try our best to improve ourselves and help you solve the problem. Hope you can kindly trust us.
We found our customer service has put forward that if you don’t want to keep the two same items, after you receive them, you can return one of them. Once we receive the returned item, we can refund the item to you. What do you think of that?
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Let me start off by saying customer service, amazing! The people help you out as much as they can. They don't seem dull either which is great. And then the clothes are so cute!
After a little over two weeks I have finally received my package that contains the three shirt I had ordered. EVERY SINGLE ONE OF THEM TORN, AND THE SEAMS ARE UNRAVELED. What looks like tobacco is scattered all over every shirt. I am beyond upset, and I want my money back. Do not waste your time, or money on this scam website.
Dear customer,
Nice day.
Thank you for your support first and we are really sorry for the all problems.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. And we also found the delivery method you chose is standard delivery. It may be a little slower than express delivery. Hope you can kindly understand that. Sorry for the waiting time.
Before shipment, we all have quality control. The defects of your items are really out of of expectation. Would you like to send us some photos of the little white card and the photos which can show the clear defects so that we can check for you? We will be responsible for any quality problem caused by us. Hope you can kindly understand and trust us.
Romwe cherishes you and never want to lose you. Could you kindly send us the photos and give us the chance to serve you and help you solve your problem? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely
First time shopping on this site really love the clothes just wondering when I will receive my items on one jumper it says it will be shipped in 24 hours, I ordered it yesterday just wondering how long it takes to get to Northern Ireland :)
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Sorry for that we cannot find any effective information through the order number you provided. Please send us (our e-mail address is webmaster@romwe.com) your correct order number or the email address you registered on our website that we can help you as soon as possible.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand, and not all of your items belong to ‘ships in 24hrs’. It will take longer for our suppliers to get it ready, we apologize for the delay.
Apologies again for all the trouble. Waiting for your reply.
Dresses do NOT come like the picture. The shipping is so slow, said 3-5 days, and my stuff came in 3 weeks. Horrible.
Material is crap - it feels like cheap bedsheets.
Just don't!
Dear customer,
Nice day.
Sorry for the late reply.
Sorry to hear that our quality can not meet your requirement. Due to light and pixel problem, the real item and the picture shown may appear slight difference. Maybe you can take photos of your items so that we can check for you. Hope you can kindly understand. Any of your problems will never be neglected. Generally speaking, we need 3-7 working days for processing, and the delivery time of the standard shipping that you chose before usually takes 7-10 working days rather than 7-10 days. Moreover, we have noted on our web, the processing time is not included in the "delivery time". Hope you can kindly understand us. Actually your satisfaction is our best comfort. It is not our responsibility but also our honor to help you solve your problems. Hope you can trust us and give us one more chance again.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best wishes
I love this site to buy my stuff. I always received good quality products with less value. Romwe has a great collection of things. Recommended to everyone.
"romwe is a great site for apparel and accessories, fine clothes and a lot of availability offers free shipping service. Excellent
I was happy with this site"
I was really impressed with how quickly my order came. It arrived at my house within 4 days of ordering it. The shirt I got is such great quality and fits me perfectly!
So I ordered some clothes on Romwe on may 20. The shipment information has received at Romwe on may 27. I did follow the whole process to my country. The last place I could see on the tracking site, was at the airport were my package was completed at the custom clearence. But then it says this: manco - Pre-alerted; not delivered. Romwe did say that my package would be delivered in 7-10 days. It is 19 days after I ordered my clothes. Right now I still hope that my clothes are coming. So Romwe, I don't know what's getting wrong but please fix this.
This is my order number: RWPPZ*******
Hi Jessica,
Thank you for ordering from our website.
Normally it takes us 3-7 business days to process the order, another 7-10 business days for standard shipping to Netherlands.
And we will contact the shipping company and help you to solve this problem, please kindly wait a few days.
We will keep you informed.
Apologize for all the troubles.
I love the clothes they sell and frequently spend time on the website ordering clothes. Even if you have a question I've found the staff through live chat to be awesome! Highly recommended
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We have checked your order. It shows that you ordered two “Black V Neck Tank Dress”. (we will send the receipt of your order to you)
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
We have strict quality assurance before each product is packed and shipped. If the quality of the items are quite different from the description we promoted on the website and if we send wrong dresses to you, please send us（our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologizes again for all the trouble.