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SaferWholesale has a rating of 2.6 stars from 1,108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SaferWholesale most frequently mention customer service, credit card, and golf cart problems. SaferWholesale ranks 35th among Auto Parts sites.
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The site has everything you need, and items you never knew you could get. I love the selection and that they will always work with you to get you a deal.
Spoke with Ray and purchased the terminator electric golf cart. I ordered it fully assembled, took 3 weeks to arrive. Fast delivery and a fun golf cart. Nice company to do business with.
DO NOT ORDER FROM THIS COMPANY ON-LINE OR BY PHONE, ETC. I ordered a red trike back back in May, 2015 as my primary and secondary choice and they told me it was already in stock when I ordered it. I kept calling in, getting the run around by RUDE salespeople, and on June 8th, received a call from Tim that they don't have my trike in red and that there is no ETA on it but I can go with another color. I kept calling Tim back, they would ask for my name, & then was told "he isn't here". Today I finally spoke with him, he was beyond RUDE, talking over me when I would try and talk saying "I can't give you a refund but you can order something else" & he just kept repeating that when I would try and speak. He was EXTREMELY rude. Do not go through the experience I did. It is absolutely not worth it- trust me. This company is dishonest so I can only imagine how their products come shipped (that is- if they ever get shipped). They don't deserve to be in business!
Tip for consumers:
SaferWholeSale wouldn't work with me, so my bank got involved and helped resolve my issue, but only thanks to my bank- NO thanks to SaferWholeSale. I still would not recommend them to anyone!!
BAD COMPANY! BAD BUSINESS ETHICS! A TRUE RIPOFF SCAM! Their goal is to take your money, so don't be fooled by the $50 e-check payment on their website. They use a internet scam that gets your money and then they hold you off as long as possible till the bank dispute time lapses, then by law they are not liable to you. If you have purchased something form this website, dispute the charge quickly so that you may have some recourse for legal action against them. They are well organized and well thought out SCAMMERS!
I ordered 3 things and did not get any notices when they will arrive i do not like the look of this website should of had looked at reviews first smh also call and got no answer
Please call in and request your tracking number. We can provide it for you asap
Good professional sales persons. I gave them my height weight and buget, they made sure i was satisfied. Thank you Joe and the SaferWholesale Team! -Randell
WARNING WARNING DO NOT BUY FROM SAFER WHOLESALE!
Please do not make the same mistake I did. I ordered two minibikes for my kids as a Christmas present and was promised since it was over 3 weeks in advance that I would get them long before Christmas. Well Christmas has come and gone and no minibikes, so all I want is my money back and they give you the run around. Also they do their very best to get you to pay by check because they know if you pay with credit card you can dispute the charge and most likely would have to. That was another mistake I made in dealing with these people. If you order from safer wholesale I believe you will deeply regret it. Remember this is a real review from a real customer, a good portion of the positive reviews will naturally be fake so if you look at their track record you will see, I only wish I had read the reviews first..
Tip for consumers:
The tip is simply DONT DO IT !!
Zen,
As stated when we had spoken initially and every time since then, this is a simple shipping claim. UPS lost your package in transit and we have an active shipping claim open with the carrier. The have most recently indicated to us that one of the Bikes was found in Maryland and is being put in transit to you today. They have a scheduled pick up at their location between 12-4pm today. Once we have a tracking number for that unit we will update you accordingly. The second unit in your shipment has been deemed to be completely lost and the carrier will be paying us out on the case shortly. Once the carrier claim has been completed we will ship you the second bike you ordered.
Thanks,
Artie
Shopping around for a tow behind motorcycle cargo trailer. Your site popped up and went to it and I fell in love with it. I will be buying lots more. Great prices and lots of choices.
I just purchased a 300cc Trike, I didn't get the color I wanted Red I got my second Choice, Silver. Also this is 2015, So I was expecting to get a 2015 Motorcycle Trike... only to find out it was made in 2012! This is miss leading, in you ad for this trike dosen't say anything about this being made in 2012, Now I hope that I don't have to wait forever to get my Cert. Of Origin! Other than the things I talked about Your Sales and Teck Support was Nice to me.
I bought an ATV and they said they only take cash... I paid by wire transfer. Now they say the shipper lost it... and will not give me my money back. SCAM
Hello, we have already sent you a refund for this. Please remove your review.
I like the layout but the following box is a bit much. Even after you click no it still keeps popping up. Finally you just want to get away from the box.
Last year I bought a spa pool portable, this my forth one, they wont refund just keep sending new ones and the same problem over and over again, what do I do?
Angela,
I apologize that you were not satisfied with your inflatable hot tub. We did infact send you replacement units and complete units to resolve your problem. For whatever reason you were not satisfied with the replacement units we sent. Even 2 years after your purchase we were able to get you a Credit and as of now you have an in-store credit for any future purchase with our company.
I am looking for a go kart for my daughter. I want something that she will not outgrow quickly so I cam across your 163CC-5.5HP-4-STROKE-GO-KART. It is more than I wanted to spend but with your best offer option I got to try to get one I want within my budget. Thank you.
I have worked with the folks at Safer Wholesale for the past several weeks to purchase my electric bicycle... The sales group was very courteous and helpful, as I was seeking information to decide on the proper product for my needs... The "Fat Tire Electric Bicycle" arrived at my home in Delaware in perfect condition, and the lead acid battery pack arrived the next day, also in perfect condition... I took the bicycle to my local shop for assembly and safety check... At the bike shop the technician found the crank shaft was slightly bent... we called Jerry in service/claims and he promptly sent us a replacement... I have spoken to Jerry to request quotes for spare parts and was promptly sent the information... I use the new "Fat Tire Electric Bicycle" in the fields and trails behind my home and it is amazing... in fact... my 3 buddies have tested the new bicycle and they are each planning to purchase one as well... I am now "74" years of age and with this electric bicycle I am able to use it effortlessly, as if I had the strength that I had in my mid 50's... I am now able to enjoy the bicycle in ways I thought were long gone... Thank you Safer Wholesale for renewing a special biking experience for me, and for your really responsive and professional service after the sale, especially the service provided by Jerry and his group...
I have had bad experience from you people I still have not received my order it has been a month I was promised 7 to 10 days. Do you do all your business this? Order no *******. Please reply.
Charles,
Your product is being picked up in Riverside, Ca via estes-express, with a 1 day transit time. Tracking for your shipment is listed below. As of now your issues with our company have been amicably resolved. I apologize for any frustration you may have experienced.
PRO Number Pickup Date BOL# PO# Status
295-1624215 12/22/2014 NA NA Awaiting departure from RIVERSIDE, CA
Images: Bill of Lading: view Delivery Receipt: --
Pieces Weight Estimated Delivery Date*
1 377 12/23/2014
Shipper: Consignee:
GREAT SPROT INC
2108 Mcdonough St
Joliet, Il Ex
Fontana, CA 92337
CHARLES W.
Palmdale, CA 93591
Please let us know if you have any further concerns by contacting us directly 866-606-3991
Thanks,
Artie
Avoid this company at all cost. Worst customer service I have ever dealt with. The quad I got for my daughter came and the bumper was outside the metal frame enclosure and scratched to crap before it was even unboxed. I called and was told to create a ticket. I did. I continued to put the quad together and it was missing both rear axle nuts and washers and the lock washers and nuts for steering knuckles. I never heard back, created another ticket. Still no work. I went on to Chat and the person told me to go to the hardware store and buy them. I then called and the lady was rude and told me to wait 3 business days but I explained that I had waited more than 3 business days and she was rude. Do yourself a favor and buy somewhere else. I do not know if others have had trouble before but I am posting my experience on all my social media platforms. If I treated clients the way they do, I would be out of business. Now thanks to their lack of professionalism I get to give my daughter a quad she cant use and has damage. At this point all I want is to return the damn thing and I will buy elsewhere. Company is a Joke!
Tip for consumers:
Staff (the ones I talked and messaged with) were rude beyond belief.
Products used:
none they wont send me the rest of what I need
WE HAVE AND NEVER WILL BAIT AND SWITCH ANYONE or any order for any reason! I do not understand exactly why this would be stated. We cannot also verify that this is our customer due to the fact that we cannot see their name here. Please contact us asap so that we can gladly assist in any parts/issues that you may have. We have been in business for over 18 years and we strive on excellent customer service! Please reach out to us for further assistance. Thank you kindly!
Ordered 2 gas powered 50cc scooters on 3/10/15, and was told we should receive them in 10 to 15 days. 9 days later we were told the color we ordered was not available... but they did have 2 other colors in stock & available. We responded right away, same day with the colors we would take. And then was told they had to do the reorder due to color change & it would be another 10-15 days. Needless to say it has been about a 3 week process now & we still have no scooters & no tracking number or any info as to when we can expect them to arrive. When we called we have been told a couple of times now that someone would get back to us ASAP with a tracking number & date to expect them. I realize issues happen... but they have had our money for almost a month & we still have no scooters. Feeling a little frustrated. They have not even bothered to compensate us in any way for what appears to be issues on their end not ours. Not real good customer service in my opinion. This opinion may change when I actually receive a scooter.
Love it runs great just one problem is i ordered red and it looks hot pink (fuchsia) im a 40+ year old man on a pink scooter loll but over all its a great bike
STAY AWAY!
Hidden delivery charges, incredible delays on shipping, different story every time I called each week past the scheduled timeframe for delivery.
Scam Artists
Tip for consumers:
Don't ever order anything......
John,
I do apologize if you feel your expectations for shipping were not met. Unfortunately as a wholesaler and not a retailer, we are at the mercy of our suppliers to provide the products listed on our website. We represent about 1,000 different distributors across the US and Canada and they all carry different products. Each product has a different lead time based on whether it needs production or is readily available to ship. Some of our products ship readily and have a 10-15 business day delivery and others are custom produced to order and have delivery time frames of 6-8weeks. It all depends on the product availability and of course the demand for the product. During peak season of units that require production there can be delays in order processing due to influx in orders. I am sure as of now your order has been completed and your issues resolved. Again, I do apologize for any delay you experienced.
Thanks,
Artie
As a recent Customer, I would like to express my great satisfaction during the purchase of a Futura 2400 teeth whitening macine, During this process I was provided with excellent Customer service by customer servise. I feel their support should not go overlooked and just want to Thank You again for the good Service.
Bought a new vehicle and it won't start yet they will not help. I'm told to take it to a mechanic. On me! Paid $8500 and the vehicle won't start. What a joke of a Co.
Tip for consumers:
Do not use the site. When you have a problem they want you to fill out paperwork not talk to somebody. When they don’t respond and you call they hang up on you. Do not recommend
Products used:
Utv
I haven't purchased yet to give an accurate review, however... The reviews I have read are good and the price appears to be better than anywhere else. Interested to see the quad in person.
I called with a million questions about 2 scooters I was interested in and John was fabulous helping me out with finding the correct ones and getting the right financing. Thank you so much!
Worst customer service ever. I ordered a ATV for an eight year old, and received a ATV for a three year old. After being brushed off for several days, it took for me to use profanity to get an explanation as to why I received the wrong ATV. Then I was told that I would only receive a hundred dollars back. REALLY. After trying to explain that my son wants to ride his ATV, I was told that he didn't care about my son. This is NOT safer wholesale, this is SCAMMING wholesale. And to the young man that told me that you don't care about my son, guess what I don't care about your family especially your mama for having YOU. Real men do manual labor, not answer phones. So my experience was horrible. You order one product, and they send you something completely different and SMALLER. DON'T ORDER from this company. DON'T DO IT!
Hello, Im sorry for your inconvenience, if you would like to have the unit swapped out please email in to our cs@saferwholesale.com we can arrange an exchange with you.
Bought a chair from these crooks! It stinks, broke before it was used, doesn't fit any human I know. These crooks won't return our $600, answer our emails, give us the run around when we call, blame the manfacturer when they refuse to refund. And here's the biggest problem of all--THEY DO NOT ADVERTISE THEIR NO REFUND POLICY UNTIL YOU HAVE PURCHASED ITEM. I am calling BBB & state attorney.
FBI handles Internet fraud. Everyone should complain. We are not losing small change here.
Judi,
I apologize you feel that way about a product you pruchased from our website. Although we do not accept returns for buyers remorse we do offer support to resolve any issues you may experience with a product. We have the ability to get you any parts needed to replace anything that becomes broken. We also have the ability to send the product back to the manufacturer's distribution for repair or replacement depending on the severity of the damage. The Size specifications are all listed on our website based on the exact specifications provided to us by the Manufacturer. If the chair was too small then it would have been listed on the product page you agreed to purchase from. We cannot offer a return for buyers remorse or size, since this is always clearly listed on the product listing.
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G. S. I. Is an industry leader in wholesale distribution. We have over 11,000 products and 1,000 distribution facilities in the United States. We sell products for Home, Leisure, Sport, and Lifestyle. Our prices are the lowest around because we ship the products directly from the manufacturer's distribution warehouse to the customer, without passing through a retail establishment. We customize our shipping to the specific location of our customer, so you will never be overcharged for shipping. We have customer service, tracking, sales, Parts and Warranty Departments all available for communication via telephone. We are here to cater to our customer's exact needs even though we cannot be physically near the customer.
Our business was started in 2000, specializing in Motor Sports. We used a mixture of local sales and internet commerce to gain a larger client base. We began to branch out and work with different manufacturers and distributors within a wide variety of areas. As our business grew so did the demands of our customers. We began as a small office with a handful of dedicated employees. As customer demand grew we branched out into numerous departments for customer relations and our organization grew to around 50 employees. Each of our employees has a special area of expertise and are designed to handle any type of issue a customer may have. As of today we have grown into an industry leader in getting a customer the lowest price for a product shipped directly from the manufacturer's distribution facility without passing through a retail establishment where price becomes inflated.
Im sorry for the inconvenience. Customer satisfaction is our priority and we want to make you happy. Please come in contact with our claims manager for a resolution to the problem.
claims@saferwholesale.com