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SaferWholesale has a rating of 2.6 stars from 1,108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SaferWholesale most frequently mention customer service, credit card, and golf cart problems. SaferWholesale ranks 35th among Auto Parts sites.
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The site has everything you need, and items you never knew you could get. I love the selection and that they will always work with you to get you a deal.
Spoke with Ray and purchased the terminator electric golf cart. I ordered it fully assembled, took 3 weeks to arrive. Fast delivery and a fun golf cart. Nice company to do business with.
Some of the engines they are selling are on eBay for $200 or less. By the time you work enough hours to pay for some of these items you can build one.
I got a approved good but now you tell me I have to pay 200.00 more for shipping wow did anybody else had to pay for shipping when it say free shipping
This is for jeremy i rate you for being the best salesmam that worked with me and the best friendly with a smile on his face on the phone but cant see it but you can hear it keep up the good work and tell the boss man that when he picked you he was a wise man or wise woman who ever they are good decision for picking you good job and god bless you and the staff are family to me and god above in heaven above in the wonderful clouds have a safe and wonderful holiday christmas and a happy newyear coming 2015 and good luck on your new marrige and have many wonderful and tell your family we love them in gods eyes jeremy and we love all of the wonderful staff and the women in the office they do a beautyful job every keep up the good work i love everyone of you beautyful people signed timothy cole peace on earth. ö
Oh my God! This is without a doubt the WORST customer service experience that I have ever encountered. I called about a trike kit listed for $1999. 00 (price negotiable). I was connected to sales who spoke so quickly that I coukd not even keep up. The price immediately went from $1999 to $2900 once all the "options were added on". I then told the salesman that was more than I wanted to spend. He then asked my price range. I stated that I saw one listed with a vendor on Ebay for $1400 plus $250 s and h. He then stated that I must be really stupid if I am calling a retail site expecting them to match an auction site. (The price was not auction, but from an Ebay vendor). As for the stupid part, I have been on active duty in the Army for 22 years, am currently a doctoral student and have an MBA and an MA in Logistics Management. In addition, I have a documented IQ of 139 and Mensa member. I was so shocked that I addressed the salesman with profanity, something I rarely do. The salesman then proceeded literally say DA, DA, DA, DA over and over again I hung up. I called back to speak to a supervisor and was placed on terminal hold. Called back again and the person answering the phone asked the name of the salesman. When I stated that I didn't catch it because he spoke so fast, the response was there was nothing that they could do and if I didn't like the experience, shop elsewhere. This seems to be a company wide systemic problem. I could only hope that the CEO of Safer Warehouse reads this site to get honest customer feedback.
Answered all my questions! I wanted to know exactly what I would need to install a steam shower in my home and they took the time to provide all the details.
I received a confirmation that my order was received, then I had 3 telephone calls and a text from saferwholesale within 5 minutes saying that saferwholesale needed payment ASAP.
When I returned saferwholesale's call, the rep (didn't get his name), informed me that the card did not go through and wanted to know if I could pay via e-check or another credit card. He was very pushy as I informed him that I would have to call him back after I spoke with my husband. He even asked when my husband would be home.
After the conversation, I texted back that I wanted to cancel my order. His reply was that your company does not cancel orders.
He wanted to know why the card declined and why I would try to buy something on a card without money available. He went on to say that he was going to send me to their "fraud dept".
I texted that I wanted to cancel the order because he was being too pushy.
After threatening me with the fraud dept. text, he then texted me to call the number on the back of the card and ask for "Jeremy" and my limit would be increased.
After speaking with my husband, I found out that the card has 2 lines of credit, one for purchases anywhere and the other for a specific place of business. There was credit available, but only for the specific place of business. I did not know that at the time.
Even though there is a place that says "Edit/Cancel Order" you can't cancel order.
STAY AWAY FROM THIS "BUSINESS".
Amy,
I can understand your frustration as your purchase did not go as smoothly as you would have liked. It is standard procedure to contact the customer directly if the payment bounces. They were simply following up with you to make sure the transaction went through appropriately. I assure you in no way was anything done wrong. Your transaction never was processed and the funds never cleared, therefore the order was cancelled. We do have strict terms and conditions for cancellation as we are a wholesale distributor, but that does not mean we cannot cancel an order. If funds had been transferred I assure you the relationship would have been much different. I do apologize for your bad experience, but we do try to cater to each of our customer's needs respectively.
I bought an ATV for my girls birthday on march 24 and it has not run yet I called y'all y'all sent me to toa toa they sent me back to you you sent me back to them they rudely tried to help me then sent me back to you after finally dealing with Steve I got the part they said I needed and put it on and still not running I am afraid I will have to take it to a shop she has never even ridden it
I do apologize for the inconvenience, please be assured that customer satisfaction is our priority and we would like to resolve this issue in the most expedited manner. Please call us today 866-606-3991 and ask to speak to our parts/warranty dept. they will address any issues you might have.
I always look at your daily items and have a good time seeing myself with the item that I look at, I would like to see Items Listed from Low price to Higher price and a update as to WHY I should spend the extra Money to have and enjoy, I like to do the maintenance on my own equipment so I would like to see Recommended Service on the items listed, Also I would like to Know if Item can be Titled in the state I will be using in or living in Thanks JOHN
Sles reps are so rude, and very unorganised, I had the most worst and terible time trying to work with them to apply my store credit for my order, this website and company sounds fishy.
Hi Dinesh,
If you are still looking to use that store credit, please call us at 866-606-3991 and ask to speak to Conor. He is our sales manager and he will do what he can to make your experience as smooth as possible.
I enjoy your website, especially the scooters and small economy cars (Snyder), but, I hesitate on ordering Chinese products because of difficulties with parts and professional service. I would appreciate more information on who manufactures the scooters. Are they mainland China, Taiwan? How long have they been manufacturing scooters? Are the manufacturers affiliated with Yamaha or Honda? How are they rated in China where they have already been selling? Example: Number 1 rated scooter in China! Over 200,000 sold in China! These would be helpful to a USA customer.
On the Snyder car, you must encourage them to redesign same basic mechanical components, BUT, go to Two wheels in front and one in the rear, plus go to front engine front wheel drive. This will create a winning design with a dramatic improvement in stability. The one wheel in front was disproved years ago in England. The design is probably fine for driving at slow speeds in large cities of China but not the best for USA. Go to www.eliomotors.com and have a look at a 3 wheeler, front engine, front wheel drive that will go into production in 2015 for $6800 in America. I would hope the Chinese could build something like it for your operation. I think they would sell like hotcakes! Thanks for asking for my 2 cents. Merry Christmas----------Fred
I placed a bid. I'm sure the company got back to me the next day but I was not able to talk. The did not leave a message, not sure why not. Hopefully they will once again attempt to call.
I do apologize for the inconvenience, please be assured that customer satisfaction is our priority and we would like to answer any questions. Please call us today 866-606-3991 and ask to speak to our sales dept. they will address any questions you might have.
My husband is 76 and i am 75. Together we put together the outdoor sauna and if we can do this, so can you! It was so easy, great directions, and we love our new outdoor sauna.
DO NOT BUY FROM THIS COMPANY! THEY DO NOT HAVE ALL ITEMS IN STOCK THAT THEY HAVE ON THEIR WEBSITE! THEY ORDER MOST ITEMS FROM ANOTHER COUNTRY! THEREFORE, THE PROCESS IS THAT YOU PAY, THEN THEY ORDER. THE HAVE TO WAIT UNTIL THE ORDER ARRIVES BEFORE THEY SHIP IT OUT TO YOU. THEY HAVE NOT BEEN RUDE TO ME, BUT TO TAKE OVER A MONTH TO SHIP AN ITEM MAKES NO SENSE! UNLESS THEY DON'T HAVE IT! PISSED!
I am leaving this review because after I ordered my fourwheeler for my daughter I then saw a lot of bad reviews on here, so understandably I was nervous, but my fourwheeler came 3 days earlier than expected and it runs great, my daughter is very happy and so am I, thank you SaferWholesaler, I will indeed purchase from you again, and I have told several friends about your site so I hope they will be as satisfied as I am...
I made an offer on a UTV. They called me quickly and countered - a good counter offer. They do have good pricing on their vehicles. I have shopped them for a while and they do have the best prices.
I've been working with Alex and he has been professional and is working
With my request in discussing options. This company is willing
To support your concerns.
My sales person Craig was so happy to sell me a $5200 car port to be shipped and installed in Arizona. Said it could be 4 weeks to have it delivered.
My husband has been preparing the ground where the item was to be installed and wanted me to find out when should expect it, as it has now been 4 weeks.
Today, 4 weeks later Craig calls me to say, there has been a problem with the quote as there is an additional $1200 we HAVE to pay because there are building codes in the state of Arizona.
I said I am NOT PAYING $1200 more... I did not agree to that amount. Just refund my order. He said he would charge me $500 to cancel the order.
I said you cannot legally hold ME ACCOUNTABLE for YOUR ERROR in pricing a product. You cannot legally hold me responsible for a cancellation fee either.
Unfortunately his boss ARGUED that I was OBLIGATED to pay them - no matter that they didnt do their homework BEOFRE they made the sale
So I called my credit card company, filed a dispute.
Heather,
I apologize about the experience you had with ordering this Car Port from our company. As a wholesaler we are not the company who actually is responsible for the product and installation. We simply advertise the product for sale an broker the deal for the car port manufacturer to schedule shipment and installation. Many times the vendor will tell us that the advertised sale price we have is so low it will not actually cover the immense shipping cost for such a large structure. These are customized quotes for delivery to your exact location within the continental U.S. If we needed to charge you additional for the shipment I assure you it was very much necessity to transport to your location. We always strive to provide you the best possible price, but sometimes that does not leave us the profit margin to cover expensive shipping costs. I apologize if the salesman failed to explain this to you in detail. Your order was eventually cancelled and you received your funds back. We sincerely apologize we could not broker the deal for you accordingly.
Told me product was checked and guaranteed in stock, after I puchase it waited 3 days and recieved an email that product was out of stock! Would not recommend or shop there ever again!
Jim,
We are not a distribution facility ourselves, we just represent the manufacturing facilities that ship the product directly to you. We often do not find out the product is unavailable until the day after the purchase is made and we are getting invoiced from our supplier. With the wide variety of products and distribution facilities that do business with us we can often offer you an acceptable secondary option most similar to the product you initially intended to purchase. If you do not want to accept our offer then we will refund you for the purchase. I apologize if you are upset we could not fulfill your order, but we try our best to provide the best customer experience possible.
Thanks,
Artie
I had bought and paid for a side car for my motor cycle before I purchased I had told them I am handicap and I absolutely needed the side car I paid in full and when I received what I had ordered it was not the right side car. So I called to let them know they said send it back we will ship another one out I sent it back they received it back and it's been over 3 months of run around with them and I said something about just wanting to receive my money back that I had paid for it and they tell me it's going to be a 25 to 30percent restocking fee it's been over 3 months since I have ordered this thing it's getting to be ridiculous they take your money and don't give you the right product and it's a fraud. Very poor customer service and it's by far the worst company that I have ever bought anything from they will no longer recieve my business
One website, plenty of products at reasonable pricing. Sales is ready to negotiate and work a deal that fits your budget, I will be doing more business with this institution. Great Job!
A couple of months ago I made a couple of purchases from saferwholesale.com. My wife and I own a very large property, and getting around the whole thing can be a hassle. For myself I bought the 150cc Forester UTV Utility Vehicle, and for my wife the Club Car Precedent golf cart. Both items were priced way below anything I could find elsewhere. I had a few questions I wanted to ask first concerning the purchase. I filled out their little customer service request form and someone called me within ten minutes. They were very helpful, an answered every question knowledgeably. Shipping was hassle free, and very quick. We've been so happy with our purchase that when our daughter decided to have her wedding on our property we immediately went back to saferwholesale.com to purchase a couple of party tents for the event. We went with the 40'x20' tent for the wedding party and guests, and the 20'x20' tent for all of the kids to hang out and play in. All in all I've made four purchases now from these guys, and have been very happy with all of them. I will definitely use them again.
SO I TREIED TO DO BUSINESS WITH THESE CLOWNS AND FIRST OFF THEY WANT TO TRY AND OVER TALK ME AT EVERY MOMENT. I INQUIRED ABOUT A PRICE ON 10 UNITS OF EVOLUTION 48V 4 PRO, 2 LIME 2 RED 2WHITE 2 BLUE 2 BLACK. THE LOCAL CART GUY SALES THEM FOR 8995.00 READY TO GO. THESE GUYS WANT 8500 EACH AND I WOULD HAVE TO ASSEMBLE THEM. THEY WERE RUDE AND REALLY DONT WANT TO DO BUSINESS. MY THOUGHT IS IF YOU ARE A TRUE WHOLESALER AND THE RETAIL IS 8995 READY TO GO THAT YOU SHOULD BE 7K MAYBE 7200. ANYWAYS NO DEALS BEING GIVEN HERE, HELL NOT EVEN GOOD PRICING.
SO I ATTACHED PICS OF CARTS FOR SALE AND NOT "ON SALE" LETS SEE WHATS NEXT
Tip for consumers:
NOT WHOLESALE AT ALL
Products used:
NONE
Sitejabber, please remove this immediately. We never did business with this individual. He has an opinion on what he feels SHOULD be the price that he should pay for a vehicle. Not sure where he is coming up with this information, however we cannot sell our products below cost!
LIARS, CHEATERS AND FRAUD!
ORDERED A 300CC APPALACHIAN UTV. RECEIVED A GIANT STEEL CRATE WITH A 1300 LB. UNASSEMPLED UNIT! UNASSEMPLED F... UNIT! AND THIS WAS AFTER THEM TAKING MONEY OUT OF MY ACCOUNT FOR THE FULL UNAUTHORIZED PURCHASE AND OVER DRAFTING MY CHECKING ACCOUNT. CUSTOMER SERVICE IS RUN BY SOME A. WHOLE NAMED ARTIE WHO TREATS YOU LIKE $#*! AND LIES.
DON'T USE THEM! STAY AWAY AND THERE IS NO WAY IN HELL THAT ANYONE COULD BE GIVING THEM FIVE STARTS, HAS TO BE FRIENDS AND EMPLOYEES WRITING FALSE REVIEWS.
Hello, you must have a real old order. Artie does not work for us anymore he has not for almost 2 years. Please let me know the name on your account so we can figure something out for you. We have new staff ever since
I spoke with JP on numerous occasions and he was extremely helpful with my indecisions. Very patient as well. I would definately recommend Safer to my friends and family.
Gain trust and grow your business with customer reviews.
G. S. I. Is an industry leader in wholesale distribution. We have over 11,000 products and 1,000 distribution facilities in the United States. We sell products for Home, Leisure, Sport, and Lifestyle. Our prices are the lowest around because we ship the products directly from the manufacturer's distribution warehouse to the customer, without passing through a retail establishment. We customize our shipping to the specific location of our customer, so you will never be overcharged for shipping. We have customer service, tracking, sales, Parts and Warranty Departments all available for communication via telephone. We are here to cater to our customer's exact needs even though we cannot be physically near the customer.
Our business was started in 2000, specializing in Motor Sports. We used a mixture of local sales and internet commerce to gain a larger client base. We began to branch out and work with different manufacturers and distributors within a wide variety of areas. As our business grew so did the demands of our customers. We began as a small office with a handful of dedicated employees. As customer demand grew we branched out into numerous departments for customer relations and our organization grew to around 50 employees. Each of our employees has a special area of expertise and are designed to handle any type of issue a customer may have. As of today we have grown into an industry leader in getting a customer the lowest price for a product shipped directly from the manufacturer's distribution facility without passing through a retail establishment where price becomes inflated.
I apologize for your communication with our sales staff and can assure you that they do not handle customer service issues. We are a wholesale distribution facility who brokers to get you a product from the Manufacturer's distribution facility and we only can negotiate price on the purchase of multiple units. We supply a lot of local dealerships and that is what the "Make and Offer" portion of our website is catered to. We really cannot negotiate at all on a single purchase and our prices are MAP pricing through the manufacturer. If you were trying to price match we can usually offer you some wiggle room, but the price needs to be from a reputable "Retail" site. We in no way match prices with "EBAY" as they sell used units and people sell units they fabricate themselves out of their basement and sell at low cost. EBAY is all based on the reputation of the Seller not the actual site. I feel that possibly when the salesman realized he did not have any chance of meeting your price range he lost interest in the conversation. Although that may not be acceptable customer service, our salesman really are just order processors. We do have customer service departments to help out with any issues you may have once a sale has been made. I assure you they are here to cater to your needs and treat you right. It seems to me that this was a simple "Kicking the Tires" sales call and you really did not have any intention in making a sale with our company as you price range was worlds away from what we could accommodate. Once the salesman realized this he wanted to move on to the next phone call coming in with a qualified buyer.