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Sammy Dress
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Sammy Dress

sammydress.com
Washington
6 reviews
1 helpful vote
Follow Jeanne I.
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Sorr, but I have to disagree with the bad reviews I have read. I've ordered lots of items from sammydress and have not had any problem. I never order when I need something in a few days. The reviewer who wrote about getting the correct size was right. I follow the size chart for each item. I have a great regard for this company. Thank you

Date of experience: April 18, 2017
Malta
2 reviews
0 helpful votes
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I like shopping from SammyDress website because the clothes are so original and cool (different from the usual ones in store) and very well priced I must say. Postage is also reasonable and fast despatch

Date of experience: January 20, 2015
Germany
1 review
0 helpful votes
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Great shop with nice customer service
May 6, 2017

I had only good experiences with SammyDress, the clothes are beautiful und the customer service is great. Though, sometimes, the articles were not true to size and the shipping costs to Germany are rather high.

Date of experience: May 6, 2017
Georgia
1 review
0 helpful votes
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The website is the best one i've seen
January 29, 2015

The website is the best one i've seen. Quality is very good. I've bought shoes dress and bag everything was fantastic. The items were the same and better as it was on the picture. Stuff is very good. They answer on mails asap politely and friendly

Date of experience: January 26, 2015
Virginia
1 review
3 helpful votes
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Stay away!
February 20, 2016

Well I ordered from Sammydress.com and I will not do it again. I know other friends have ordered with no problems but it seems in the last few months they can not keep up with their orders. I got 2 shirts I ordered and heard nothing about the other 2 for over a month. I wrote to them to ask and got no reply so I opened a dispute with Paypal. 2 days later I get a reply from them saying the company they get their supply from is back ordered. Today I got my money back. -$3 I should of gotten but at least I got some of my shipping cost back. Buyer beware of this company and use PayPal!

Also the 2 shirts I did get were crap. My daughters birthday was present was the ugliest shirt she has ever seen.

Date of experience: February 17, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Nykki,
Thank you for notifying us of your review.
We are regretful that the product did not meet your expectation.
In order to verify and resolve the quality and delivery issue in a better way, would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/

Virginia
2 reviews
1 helpful vote
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Awesome clothes
March 3, 2016

I recently ordered some clothes from these guys and they were very nice &very good prices and speedy delivery A very awesome shopping site love the clothes they was well worth the money thanks sammydress!

Date of experience: February 29, 2016
North Carolina
1 review
3 helpful votes
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Ridiculous
March 14, 2016

I placed an order 2/22/16 with wit expedited shipping and I am still waiting. It didn't get shipped until 3/3/16. Here it is 3/11/16 and I have no tracking number and I paid for a tracking number. My email states 3-10 days before arrival. But I paid for expedited shipping. Which I should have received it in 2 days after being shipped. Didn't know it would take this long. This site is a waste of time. No one to contact. I wouldn't recommend this site to anyone. So sad. That's my money wasted.

Date of experience: March 11, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Candace,
Thank you for your message.
1)For the stock issue.we need to explain is the popular items took more business days to process. Usually, the processing time can affect the dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
2)We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
3)In order to assist you to track the package, please follow this way to contact us: click this link: https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns".
Once the issue has been confirmed, our Customer Service Center will handle it swiftly.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Arizona
1 review
2 helpful votes
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THIS SITE IS A FRAUD
April 23, 2016

I ordered some watches on the 11th. The money was immediately taken from my account upon purchase. I chose to pay extra for 3 to 7 day shipping. I received a confirmation email of my purchase, but never received one for shipping details. 8 days went by. Nothing. Went to the website and my profile showed no orders. I opened an email ticket in which they day they reply in 24 hours. NO REPLY. I call. I get voicemail. No return call. 13 days later and nothing. I had to file a claim with my bank. Immediately refunded. DON'T USE THIS SITE

Date of experience: April 23, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Jeffrey,
Thank you for let us know your experience on our website.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
As for the issue you have raised, would you mind offering us your order number so that we can resolve it priority.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

Canada
1 review
0 helpful votes
Follow Renee B.
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I was hoping i would be the one who got to write a great review but here i am. It seems this is the only way to get a reply from someone at sammydress. I tried 3 times to contact someone about my order and nothing, still waiting. I was overcharged in the beginning, there was an unexpected duty charger and then 2 of my items did not make it!

I am somewhat pleased with the items that came but all the hassel is really not worth it and makes me wonder weather i should have just listen to the reviews.
I just want a refund for the items they did not ship and for them to correct the amount they charged my account. That's all!
Sammydress needs to reconsider who they have working in their customer service departement cause they don't understand the saying "Within 24 hours".
Sad cause i LOVE the clothes! :(

Date of experience: March 5, 2014
sammydress h. Sammy Dress Rep
over a year old

I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your last two items, we have not shipped them out, for they are out of stock. We have arranged arranged their price and shipping fee refund, please kindly wait, and our colleagues will refund them to you soon.

California
1 review
0 helpful votes
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Never again!
December 15, 2013

Never again! I received the jacket I ordered and it was ripped / stitching unfinished. I sent a message and their customer service told me they could offer me 3.00 compensation for the inconvenience! Inconveniece, i can't wear the jacket and i'm not sewing it myself! No return help, they told me it would be a hassle for me. I am going to report this website if I don't receive a FULL refund. I might add that there is a reason why they give an option on their site to upload photos... so many complaints. Honestly, it's a terrible site. Very disappointed!

Date of experience: December 15, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Texas
1 review
2 helpful votes
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Where is my order?
December 12, 2015

After about 4 weeks, I got 1 of 4 items ordered. It's now been six weeks since I ordered the 4 items and the 3 missing ones are nowhere in sight. Of course, my credit card got charged for the full amount the day after I ordered the items. Can't get through to SammyDress by phone. E-mails have gone unanswered. The 1 item I received is pretty but it's not worth the full amount of the order! I will not ever order from this company again.

Date of experience: December 9, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Chris,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.

Sammydress Customer Service
http://www.sammydress.com/

California
1 review
1 helpful vote
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Love SammyDress
June 25, 2015

I bought a skirt and a dress from SammyDress at the beginning of May and I received it near the end of May, I just have been to busy to review until now. The shipping does take kind of long, but I think it was well worth the wait! The shipping didn't bother me because it was coming from China to California, of course it would take a while. Despite being a long wait they arrived in perfect condition no rips or anything. And they were both super cute and fit me perfectly! Everyone asks me where I got them. I recommend SammyDress to everyone looking for clothes that are cute and good priced!

Date of experience: June 22, 2015
Iowa
4 reviews
4 helpful votes
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Ridiculous
January 6, 2016

My boyfriend Orded me a coat in November and its now Jan and still nothing. Right after Christmas they put money back in back and than took it back out again and it's still saying processing. Wtf people are just $#*!ing asses when they do $#*! like this. No wonder no one likes to order $#*! from this fake $#*! sites.

Date of experience: January 3, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Blah,
Thank you for your message.We wish to apologize for this inconvenience.
We are here to assist you to check your order status. Unfortunately, we cannot find your order record in our system.If you can offer it to us, that will be grateful.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Florida
2 reviews
13 helpful votes
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While I, as I am sure most of the women who purchase product from sammysdresses, was excited by the low, low
Low prices being charged. Bottom line everything is made and distributed in China. My suggestion is to be very careful about the materials used and the sizing. I ordered a few things in M, and a few in L. I tell you that this is a true story. My 8 year old niece was unable to fit into a crocheted top (L). If you like an item with long sleeves, first check the material it was made with. Anything even close to cotton is a winner. But forget about the polyester if it's not mixed with rayon or spandex. These clothes that are made in China are for teeny tiny women, not even for a 0-2 made in the USA.

On the other hand items like a shirt for $3.00 or around that amount, are too inexpensive to really be wearable. The products that are cotton, rayon, spandex, etc are great, and the price is still very low and is a good deal. Just remember to check it ALL out.

Date of experience: January 16, 2016
Thailand
1 review
1 helpful vote
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I am extremely disappointed with the Company. They are very irresponsive, they don't reply at all. They are just not ready or prepared to deal with ppl from another country. After the payment they said I will get my order at the end of the mth though I told them that my order was a birthday present. They are horrible ppl. I have bought online and I got my order within 3 days. I was expecting this from them and I was so wrong. I'm regretting for choosing this damn Company. I want my money back! I don't trust these Morons anymore! It's been four days already..

Date of experience: May 5, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, please kindly check your account about this.

California
3 reviews
7 helpful votes
Follow Paul M.
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I am sorry to report that Sammydress took my money from PayPal and then informed me after several calls that the item was no longer available. They informed me that they would return the monies forthwith. They have not. Complied. This all took place just before Christmas. 2015. I have called often only to leave messages. That were unanswered. In other. Words, I have been robbed! Do not, do not let them rob you. DO NOT SHOP AT SAMMYDRESS.COM.

Date of experience: February 15, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Paul,
Thank you for your feedback.We are regretful that you feel like that way.
Regard the issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

Arizona
2 reviews
1 helpful vote
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I ordered twice from this site on 02/28 and on 04/28 and both orders failed to ship me all of my items. I spent $150.00 and failed to receive 3 items. My first order with the company they did communicate that 1 dress I ordered was delayed and they would ship the other two items. After I received those two items, I was promised the 3rd item would be shipped when ready. I never heard anything after that and my emails/tickets were ignored. Stupidly, I gave them another chance and placed a second order on 04/28 ordering another 9 items and this time did not get any emails saying any items would be delayed or had issues, and once I received my order 2 items were just missing. I emailed them asking what was happening with my first order missing item and now with my second order the other 2 missing items. No responses to my emails. Now I am just annoyed and thankful that I never spent more money at this store and will never order from them again as I have zero trust in them.

Date of experience: May 20, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.

GB
1 review
1 helpful vote
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Sammy dress customer service is excellent and the apparel and accessories are amazing value and quality. I will continue shopping here in the future. I am from the uk and the items found here are not available in the uk which makes it even better.

Date of experience: September 16, 2014
Canada
1 review
8 helpful votes
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You get what you pay for
September 11, 2015

I am a real person writing a real review for this company. I decided that I would start doing reviews for some of these companies that people claim are "scams". I couldn't understand how some had amazing experiences and others had horrifying experiences. From what I can see, you really need to do your research before ordering. Know that the items pictured are NOT the items being sent to you. They are a guide for the company to make a knock off. That being said, for $6, what do you expect? I ordered a distressed pink sweater for $6 and it looked exactly like the photo. I would have paid more for it at a store like Forever 21. (and that's about the quality of the clothing) The jewelry I ordered is exactly as pictured. Do not order the formal gowns as I ordered one for $12 and it looks more like a beach dress, which is fine, because I ended up loving it anyway. Again, what do you expect for $12?

Date of experience: September 8, 2015
New York
3 reviews
8 helpful votes
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Fraud on the highest level.
September 14, 2015

Just to start of the worst experience ever, Tried using my American Express., Site kept bouncing back to PayPal. OK no problem. Insult is that they are requesting photos Credit card, Passport pictures, etc. First of all we as consumer are trusting that you are in good faith, Now I understand why your company by pass major credit cards. With in seven days I canceled this transaction with this company due to lack of customer service and fake Reviews. From Reading complaints and issues of quality I stand behind these complaints 100% ( *Note I am a Quality Control Tech here in NYC working for a women sportswear company and we do manufacture in Guangzhou China.) please stop selling defective merchandise, There are good people and factories out there)

Date of experience: September 11, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Michael J.
We want to thank you for telling us about your situation.We want to thank you for telling us about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
We will strive even harder to improve the shopping experience for all of our shoppers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313