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  • Sammy Dress

Sammy Dress

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Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 199th among Prom Dresses sites.

  • Service
    1245
  • Value
    1231
  • Shipping
    1264
  • Returns
    695
  • Quality
    1200
313
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How would you rate Sammy Dress?
Top Positive Review

“Sizes and Shipping”

Jessie J.
2/1/15

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Top Critical Review

“Quality, size and customer service unreliable”

Mileva L.
3/9/15

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Reviews (6,937)

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Reviews that mention popular keywords

sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user janem32
2 reviews
4 helpful votes
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April 20th, 2014

I placed an order which till today, they have claimed not to have received the $111.41 which was the amount that eventually got to them after charges. I had once ordered some free shopping jewelry from than and it took forever to deliver, arriving not looking anything like what was online. I tot is was because of the free delivery. So this time I ordered only 3 items and chose expedited delivery. Nothing till date. Worst was when j asked my bank to recall the fund, it was not released.
So I have given up on them. They are just SCAMMERS.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your review, and we are very sorry for all the inconvenient we cased. Please kindly gave us your right order number, we will check it and solve all the issues for you soon.

Thumbnail of user preetw
1 review
5 helpful votes
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November 6th, 2015

Did my order on 08/29/15 and got mail from them about shipping on 08/31/15. Until today (11/03/15)nothing received. Opened ticket on their site asking about shipment or refund. No reply. Please stay away from this site, you will just be wasting your time and hard earned money.

Better donate your money will get some blessing in return.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Preet W.
Thank you for being kind enough to tell us about your experience!
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
So our team could review your complaint and offer you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Thank you for your support and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user merryb
1 review
3 helpful votes
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March 30th, 2016

After I've posted my one-star review on the site, they've contacted me and we reached an agreement for a refund. I have placed other two small orders with them (a free shipping one and one entirely paid from their refunds) and I'd like to see how it goes with these other two orders before summarizing my three experiences and writing about them here.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Merry,
Thank you for your recent comment.
Glad to know that you are satisfied with our service.
Please rest assured that we would keep improving our service to a highly level.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user ilonkaf
1 review
12 helpful votes
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February 16th, 2016

I wish I had read the reviews prior to ordering! One month after paying for items I still have nothing except promises that it would be shipped. You should not have to pay extra for prompt shipping or processing. Having read the reviews, I am not only worried about the quality but also about ever getting anything. If this turns out OK in the long run, I will be back writing a review to say so!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Ilonka,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Please kindly note total delivery time = processing time + shipping time, we need some time for processing, we hope you can understand it.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user dborraw
1 review
2 helpful votes
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September 21st, 2014

This site has really great prices, always new items being added, sales are out of this world steals, and the shipping is quick and easy. Te customer service is great to, you get an answer within 24 hours.

Tip for consumers:
Don't be afraid to ask questions before you buy and pay attention to the customer photos.

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Value
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Returns
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Thumbnail of user jessicac86
1 review
1 helpful vote
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November 15th, 2015

I ordered a dress off SammyDress for my birthday almost 2 weeks ago and it came out exceptional! Of course I was kinda iffy about ordering online cause you never know what you'll get but my dress came two days ago and I fell in love. I'll most likely be shopping for a new one this weekend!

Tip for consumers:
The shipping kinda sucks, I paid for it be at my house within 3-6 days but it took like a good two weeks. ALSO, I don't buy items offline if there isn't at least 2 good reviews underneath, like if if has no reviews, I'm not buying it cause it comes off as shady to me.

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Value
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Thumbnail of user juliep37
10 reviews
59 helpful votes
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January 27th, 2017

This is one of those businesses that keeps popping up on my Facebook page, showing a cool sweater, until I caved in and ordered it. The prices are good, but the shipping rates are terrible! I was charged about $10 CAD for each item, there is NO flat shipping! I ended up paying over $30 for three items, so for a few more I went for the expedited shipping. The package arrived in a few days, but there was another nasty surprise - there was a $35 charge for custom charges. It never happened before with an order from China, only once with a package from the US I got on ebay.
They have mostly "one size" items (meaning they will not fit you as a glove), but they were actually ok. As usual, with any items from China, there were no tags at all, and an annoying mothball smell, so I had to wash them. The quality is not bad otherwise.

Thumbnail of user dj300
1 review
1 helpful vote
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November 16th, 2014

I have ordered twice and both times I was notified MUCH later that items in each of the two orders were no longer available.

Waited about 5 weeks for my first order (sans the two out of stock items). The second order came in about 3.

The sizing is very inconsistent. I would not recommend spending your hard earned money with this company.

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Value
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Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear D,

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
Please tell us your orders so that we can check and give you a better solution, OK?

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.

Best Regards
Sammydress Customer Service

Thumbnail of user amyh46
1 review
0 helpful votes
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September 6th, 2014
Verified purchase

Occasionally, there is an imaged product that is not 100% accurate to the actual, but I can overlook this for the price I pay. Some products are actually repeated when browsing but most times, the price is unchanged.
Also, when choosing a tracking code, it is not very detailed/updated often so it is almost pointless to select as you would still have no idea when the product will actually arrive.
They're very fast and clear with customer service and their reward system is fair and I look forward to being a long time customer :)

Thumbnail of user jeffreys33
1 review
0 helpful votes
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October 26th, 2014
Verified purchase

Yes I went to make a purchase on the site of a very snazzy trench coat and vest. Well apparently they didn't have my size in stock, however they were so patient with me for a few days keeping my payment on hold (which I ended up having to get back) to see If I could find my exact measurements. I did, but alas they did not have my size, but the service and support I received was top shelf I definitely recommend this site to anyone looking to lift your style, and have a good buying experience in the process.

Thumbnail of user shaylas1
1 review
0 helpful votes
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August 1st, 2014
Verified purchase

Sammy Dress is an amazing website. I've ordered multiple times and have had nothing but great clothing. The material is very soft and well made. The sizes do run small, but if you order bigger its not a problem. The processing / shipping can take a very long time, but being patient for such an awesome and inexpensive order is totally worth it. I wish the shipping were cheaper, but all in all its 100% worth it. I've also had nothing but amazing customer service from them. They respond very quickly and give the best help! This site is really great and I would recommend it to anyone.

Thumbnail of user adua
1 review
2 helpful votes
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May 13th, 2015
Verified purchase

I saw Sammy dress advert on the internet and decided to give it a shot because the quality of their goods looked so high and the cost so low to believe. Fortunately, my first order for my teenage daughter arrived within a week and the quality was no doubt exactly as I had seen on the internet. My daughter loved her present very much. Since then I have order four more consignments for my family and have not encountered any difficulty yet. The last consignment came without two items and when I contacted the customer care, they were so polite and responded by saying the items had run out of stock and would be sent as soon as they were ready. Within three days I received an email that they had been sent via DHL. Sammy dress is the place for families to shop.

Thanks Sammy dress for the wonderful service and hope you will keep it up.

Thumbnail of user yonnier
1 review
7 helpful votes
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February 24th, 2016

I ordered a bathing suit from them in may 2015 I NEVER received it. Every time contacted them they said wait an extra 30 days. Finally I had enough of waiting and summer was over anyway so I contacted them once more and told them that I just wanted a refund of what I paid. I was then told by there customer service team that my only option was to take store credit for half the purchase amount. I was so mad but I just to the 50% refund because what other choice did I have. This past december I decided to use the store credit (and add more money) to purchase yet another bathing suit for the coming summer. Until this day I still have not received this purchase even thought they stated it would arrive in 18-25 days. When it hit 25 days they said it could take up to 45 days and now that has passed so they are saying 60 days. I just want my money back and to never have any dealings with this company again. It is a complete scam and a rip off!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Yonnie,
Thank you for your message.We wish to apologize for this inconvenience.
About the wallet refund, it is just an option since it has many advantages.
If you want the refund to be arranged to your payment account, please let us know and we can arrange it for you.We always respect our customers’ decision.
About the delivery issue, we would like to assist you to check it.
Would you kindly offer your order number so that we can go ahead please?
If we made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user rhyse
1 review
6 helpful votes
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October 15th, 2014

This is a horrible company. First they overcharged me on one of the item. After I pointed it out, they claimed that that item went "on sale" and refused to refund the difference. After exchanging 8 emails they offered me a 10% off coupon for my next purchase which is practically meaningless. Then they notified me 3 more items in my order is "out of stock". At that point I decided to cancel the entire order. They reply to with "We will cancel the order for you as fast as we can." on Oct 2.9 days later I email to ask for my refund again. I got an email that said they have supposedly shipped out one of the item. Then got another reply from their customer service asking me "Could you please kindly take it and we will cancel the other items for you asap?"
This is an unscrupulous company I will not recommend anybody ordering from them no matter how cheap their prices are. I filed claim with Paypal.

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Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Rhys,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number so that we can check and give you a better solution, OK?
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Sammydress Customer Service

Thumbnail of user taral11
1 review
0 helpful votes
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January 10th, 2015
Verified purchase

I've ordered from the asian-wholesalers before and you must know what you are getting into before you order. If you choose the lowest price shipping it warns you the package will arrive, normally, between 10 and 25 business days.
The price is perfectly cheap, as long as you look at customer review you can easily find what size (or how the One Size products) will fit you well.
Honestly, I am happy to order again. Maybe I am lucky but I never seem to experience any problems with sites like these.

Thumbnail of user erinh10
1 review
1 helpful vote
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February 18th, 2014

Everyone considering buying from this site, you need to be prepared to wait for your order so do not order anything that you need to receive in a hurry. I placed an order, and waited a month for it, which was fine. I received everything I ordered, and it was all exactly how it looked online. My only complaint is that sizes run small. So if you're not sure about a size, always go a size up because a lot of the clothes didn't fit me properly.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Thumbnail of user elisabettab1
1 review
0 helpful votes
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October 19th, 2013

Hello everyone, I ordered several things from this site that I recommend for sure. They are precise, and always respond to every question. My first purchase was a wonderful bag, now look they get shoes hat and coat, I would like to buy more...: D... so you would certainly recommend

Thumbnail of user briannah4
1 review
1 helpful vote
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July 6th, 2013

Can someone else relate to my situation?! I bought three items about two weeks ago, it came to about 30$ or so, they took the money out of my account and everything. I've been constantly checking my order and it still says "processing". I ordered expedited shipping as well, HELP!

Thumbnail of user christinek29
1 review
4 helpful votes
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September 25th, 2015
Verified purchase

"This was my first time ordering from this company and I must say I'm impressed. Their size charts & conversions are spot on. I was able to track my order right through. The pricing was amazing. Once my 2 x long dresses arrived they were more stunning than I imagined. They fit like a glove and the material was so soft. I'm already planning my next order :)"

Thumbnail of user cassandrak5
1 review
0 helpful votes
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August 12th, 2015

I ordered my 2 dresses, each under $5, on July 15, I paid for the fastest shipping, bringing my total to over $30 and I finally got my package yesterday, Aug 8. I did email a couple weeks ago and was told (later that same day) that the dresses are high in dam and and currently out of stock and will be shipped in 7-15 days. I would have liked to get reimbursed for my $20 shipping but it is what it is. The dresses are good quality, just like I hoped, only they are BIG. I'm 5'7 and 135 lbs, I ordered medium sized and I have to add a high belt to make it more fitting and it drags on the floor, which is amazing because I'm kinda tall! Happy I got it and if probably order from them again, just not pay extra for shipping.

Thumbnail of user troys41
1 review
4 helpful votes
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November 29th, 2015

I have been ripped off by this seller. After paying nearly $84.90, I can't believe that they sent me two red hats that I didn't order, and a small sweater that doesn't fit. Also there are 3 items missing: 1 leather, jacket, a sweater, and another hat. In addition, I paid for expedited service to be delivered in 3-7 days and still haven't received a completed order. The Seller should pay for the return of these items since they have to be sent back to Singapore. This is a rip off. I'm seriously disappointed and demand a refund!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Troy,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user samira5
1 review
0 helpful votes
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November 14th, 2013

So far I had 4 orders on this website. One order was delayed and it arrived after about 2 months. But it arrived, so it was all cool. They have very good and cheap products, with quality material, which is a rare thing to find on online shopping: quality and price! Every order is packed in some kind of vacuumed bags, which is an awesome thing. I must say that I'm very satisfied with all their products so far. Shipping was a bit of an issue, but that's all good as long as my orders arrive. I give them five stars cause they really deserve it.

Thumbnail of user ellenf7
1 review
0 helpful votes
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July 27th, 2014

I purchased a couple of items from this website and unfortunately they did not work out for me. So, when I tried to return the items I was told I would be charged a 15% restocking fee plus have to pay the return shipping. Well, that amount added up to more than what I even paid for my items so I am stuck with things that I can't wear. That is really horrible customer service if you ask me. I will not buy anything from this company again!

Thumbnail of user nickb72
1 review
5 helpful votes
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November 27th, 2015

I ordered three shirts here. They shipped out a week later and it's been 75 days and they are still not here. I've contacted customer service at least a dozen times. They are really slow to respond and do everything in their power to be as unhelpful as possible in resolving my complaint. This is by far the worst store and worst shopping experience I've had in my entire life. If I could rate this company with 0 starts I would in a heartbeat. Do not purchase from here ever!

Tip for consumers:
DO NOT BUY ANYTHING HERE!

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Shipping
Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Nick,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user fralem
1 review
0 helpful votes
  • Send Message
December 12th, 2014
Verified purchase

Very satisfied with this web site, I like this kind of vintage clothes and I will certainly buy something else here. I'm looking forward to receiving the last two items that I ordered. I'd really like to wear them on Christmas! :)

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Value
Shipping
Returns
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