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Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 205th among Prom Dresses sites.
I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.
Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.
Well. 3 items ordered only one has arrived. Left it a few more days until the full expected delivery time had expired. Tried contacting via the 'post sales' methods advised. No response so used the live chat option. Advisor gave me an expected date for stock arrival which I guess I'll need to add another 20 days onto for delivery. Not very hopeful having read tons of reviews on this site. Of more concern to me is the fact that I've never had issues with my credit card, but 5 days after placing this order my credit card has been accessed twice. I'm not saying it had anything to do with this company, it's just a very unusual coincidence... Waiting and seeing.
I ordered from Sammy dress one evening and requested a refund the very next morning. I was lied to and told my order had ship. I was also given a fake tracking number. I should have read real reviews before I ordered, because they have done this to several people. Most haven't even received their order like me. I have started the dispute process against this scam.
Tip for consumers:
Stay far away if you don't want to throw away money
Dear Lashanda,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Firstly, we must clarify that:
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We need to know your order number so that we can check for you, would you mind to tell us, please?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service
There is nothing good to say about this company. Poor quality clothing, horrible customer service and deceptive business practices. What company doesn't send an invoice or packing slip with your order? They over charged me by $35 and refused to allow a return authorization. Thank goodness I used PayPal. Stay away and deal with ethical companies.
Dear Rebecca,
Here is our warranty terms and policy about warranty link:
http://www.sammydress.com/m-article-id-16.htm
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I placed my order six weeks ago, never got any shipping updates, could not get a customer service request submitted on their website, and noone answered the customer service phone. Luckily, I'm only out 20 bucks.
Dear Janean,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
You can contact us fer details:
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Ordered my top March 3,2015- took 40 days to receive order. Good quality, nice styling but is very small for an XL. I would suggest if ordering from this company, remember that clothing runs small! Probably will order again.
I knew it was too good to be true. Showed up fresh from a sweat shop in China where inexperienced children are sewing crap materials that sorta not really not even closely resemble the pictures they used on the site... In a much more see thru fabric. Just annoying. Never again.
Dear Maegan l.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Unbelievable not only is the order 2 weeks past delivery date missed my ability to give it as gift on Christmas it's missing an item and I ordered everything small I was given an extra large and a medium... never again
Dear Ian,
Thank you for taking your time to write this review.We regret things did not work well for you.
About the size issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
The prices and seemingly adorable products are such a draw. DO NOT BE FOOLED. After placing an order for two men's coats on 11/20/2014, and paying USD 23.00 extra for expedited shipping I never received my items. No, the items were not lost by a carrier, because the website shows (as of 12/15/2014) that the order still hasn't even processed. Thankfully I paid via PayPal and they have quickly and efficiently resolved my issue. My sister has ordered from them before, though she received her merchandise, it was not at all what she purchased. Cheaply made, and in Asian sizing (the small she purchased ended up fitting our 4 year old niece.) I cannot implore you to turn away from this seller enough. They offer no customer service via phone, send no response via e-mail.
Tip for consumers:
Don't.
Dear Joe,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
Would you mind to tell us your order number so that we can check for you, OK?
For the size problems you mentioned, maybe the Asia size you chose was not correct as it’s 1 inch= 2.54cm for our product size chart, so you can convert the size accurately.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
This company is a classic rip off!
From China so there you go.
Ordered a men's Large dress shirt and it arrived on day 49.
Material poor and at least 4 sizes to small, can't be worn!
You'll regret ordering from them, trust me!
Dear Shirley L.
Thank you for recent comments.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Appreciate your nice help in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Ordered Large and didn't fit my 11 year old daughter who is Petit. Holes in some items, cheap fabrics, waited over 2 months to receive from china. Unable to return, no customer service contact. Do NOT make a purchase save your money. Shop at home. Put everything in the garbage. $78.00 purchase.
Dear Raylene,
I want to start by extending our thanks to you for providing your extremely valuable feedback to
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Believe the reviews, stay away, 10 weeks later and still no goods, customer service just keeps using delay tactics, asked for a refund do you think I can get one, now had to go through paypal, how this site is still allowed I dont know.
Dear Sarah，
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
This company ships directly from China and takes months to arrive. The three items I ordered in size large are so small even a tiny Chinese woman would have trouble getting them on, let alone fit. I would give them zero stars!
Dear Judith,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you mind to tell us your order number so that we can confirm and give you a solution soon?
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service
Shocking service. Have waited 6 weeks for 2 dresses and only one came today. Overcharged. Free shipping, no. Total bill exceeded my initial order.
Impossible for them to see reason.
Cheap and nasty
Will not ever purchase from them again.
Too difficult to deal with particularly when time strapped
Dear Karen,
Thank you for the message.We are regretful that you feel like that way.
Please rest assured that we would try our best to assist you.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
Very poor quality products! Their sizes are all over the place - I ordered two medium size t-shirts, one fits across my chest but has very big baggy sleeves, the other is too tight across the chest and under my arms and they both only just reach my waist. See their automated response below regarding sizes - how can they say to check the size chart when two items that are supposed to be the same size are so different! The material is horrible with both myself and my girlfriend commenting that it reminded us of those old replica Football t-shirts. I'm not going to bother returning them as it's not worth the hassle for the price paid - I'll stick them in a clothes recycling bin and maybe someone else will get some use out of them - but I'll never order from them ever again. It's a shame because they have good designs and if their products were up to the standard of their designs I would have ordered a lot more.
Dear Daniel L.
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
We kindly suggest every customer refer to the Size Chart before they order.
We have thousands of manufacturers supply clothes for us which based on different Size Standard.
You are our valued customer and very important to us, would you mind informing us your order number or email address or ticket number? Cause we are willing to solve the problem for you.
Thank you again for bringing these matters to our attention.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Anyone on here that says this is a good site must be getting paid to say so. I placed 2 orders with them, close together and 2 months later, NOTHING! Not an item, an email, or call. They are a scam! I'm trying to get my money back, to no avail. No one will contact me from the company.
Dear Tina,
I want to start by thanking you for notifying us about the issue.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Could you please send us your order number to check the status for your order for you?
You are a valued customer, and we are committed to providing you with the best service possible.
Sammydress Customer Service
http://www.sammydress.com/
Most of the products sold are generally affordable and of acceptable quality. However, each order takes about 3 working days to process, which needs vast improvement. Free shipping will take at least 3-4 weeks to arrive, depending on which country you are residing. Overall customer service is satisfactory.
Great experience shopping with Sammy Dress. Items were at a very reasonable price and shipping was timely considering the distance. Customer Support answered questions within time period stated on their site. Clothing fits well and I am very happy with my purchases. Would shop there again for sure!
Love the prices but I ordered a pair of pants back in April it now July and still have not received my order I'm getting very irritated... This is exactly why I hesitant on buying anything online... Ugh!
I will NEVER shop here again. It's true you get what you pay for. Sizes are wrong, material is cheap, and shipping takes over a month. Plus they give you a hard time with the return, I'm still in process of that. So disappointed!
Tip for consumers:
Don't do it!!
Thank you for your review and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I thought it was too good to be true, I was right. I ordered $200 (17) articles worth of Men's shirts, button up long sleeves and a few polos. I used their chart to help determine what size I would need. I even changed from M to L according to how each shirt said it would fit. When the shirts arrived, it was as if they were little boy sizes. None of the shirts fit, and their website says NO RETURN POLICY. Besides them not fitting, they didn't look anything remotely close to the elegant photos of the product. I feel deceived, since the lady was so helpful in my purchase, yet vanished when I tried to get in touch with them to send these Barbie type thin cloth material back. Gave them to my little cousins, and all I can do now is write this post. The saying still holds true, you pay for what you get. Do yourself a favor and spend the extra money in a local store or a reputable online store. Should have done my research, lesson learned.
Dear Brock W.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thank you for your support and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love shopping with Sammy Dress because they have great prices! I've never had a problem. It's important to be aware of shipping times and follow their sizing chart - but as long as you do that you'll get exactly what you want! I shopped with them for my Christmas party dress and it turned out stunning. It's a budget friendly way to spice up your wardrobe. :)
I seriously love shopping at Sammy dress because of its cute items, and also great prices. I have never had any bad experiences with their customer service, or about item inquiries. Every package I received was wrapped beautifully, and packaged with care. Nothing has broken on me and it pleases me so much. I really do 100% recommend the site to anyone looking for great deals and adorable clothing.
I made a big order to start an online boutique. First off, I spent well over $600 in items. The quality clothing is very poor and cut extremely small. The items I received were nowhere near close to the pictures advertised. Some items were defective with paint missing off of the letters of a few shirts. I immediately contacted Victoria who urged me to send everything back and guaranteed me a refund. This was over 60 days ago and I still have not received a refund at all. I am now emailing Victoria everyday begging for my money which now she claims she doesn't owe me. Total rip off. What's worse is I paid shipping both ways which was pretty expensive since they are located in China. Please do your research and invest in quality items, not these items that looked like a six year old made.
Dear Kiera B.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered 6 items half the order showed up about a month later, still waiting on the rest. It was like someone forgot to finish the gray "sweater", that's basically made of T-shirt material. Long story short, never order from them! You think you're getting a deal but you're not!
Dear Jessica,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please offer us your order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Purchased over $100 in clothing from them. Paid with PayPal. Took forever to receive. Everything I got was cheaply made and way smaller than their sizing charts! Sent items back to China through USPS which can't give you a tracking number for China. They gave a customs number only. Paypal won't refund money due to no tracking and Sammy Dress hasn't sent refund either. So basically lost money and cheap clothing. So all I can do is warn others. Don't buy from this scam company! They will rip you off one way or another. Shipping costs were also outrageous. RUN!
Dear Vicky C.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Please kindly forward us your order number so that we can check for you and find out where the disconnect is.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are looking forward to hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Gain trust and grow your business with customer reviews.
Michelle,
Thank you your feedback.We apologize for this inconvenience caused.
About the delivery issue, we would like to work with you to check the status.
About your credit card issue, we would like to assist you to verify it.
Would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/