This website seems to be closed. Find similar businesses
  • Sammy Dress

Sammy Dress

Write a Review

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 205th among Prom Dresses sites.

  • Service
    1245
  • Value
    1231
  • Shipping
    1264
  • Returns
    695
  • Quality
    1200
313
See all photos
How would you rate Sammy Dress?
Top Positive Review

“Sizes and Shipping”

Jessie J.
2/1/15

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Top Critical Review

“Quality, size and customer service unreliable”

Mileva L.
3/9/15

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Reviews (6,937)

Rating

Timeframe

Other

Reviews that mention popular keywords

sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user candacec13
2 reviews
8 helpful votes
  • Send Message
December 8th, 2015

Yeah the price is right but the quality is quite horrible & yes def looks & feels like it's made in China. Ordered a holiday what looked like an off the shoulder sweat shirt size medium because that's my size. Should have ordered an XL. Thing was so tight. It also took about a month to finally arrive. I will not be wasting any more money on this CRAP!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Candace,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
Thank you for your support and patience.

Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user vanessam26
1 review
0 helpful votes
  • Send Message
May 17th, 2015

I seriously love shopping at Sammy dress because of its cute items, and also great prices. I have never had any bad experiences with their customer service, or about item inquiries. Every package I received was wrapped beautifully, and packaged with care. Nothing has broken on me and it pleases me so much. I really do 100% recommend the site to anyone looking for great deals and adorable clothing.

Thumbnail of user mariac44
1 review
1 helpful vote
  • Send Message
September 19th, 2014
Verified purchase

I really loved my experience with Sammy Dress for multiple reasons: one, the prices are incredibly affordable! Second, they have the cutest selection of clothes, shoes, and accessories. And lastly, your items come securely packaged with no damage what so ever. Sammy Dress is a really nice online store that has very cute and inexpensive clothing. I would recommend it to anyone who loves great fashion at an affordable price!

Thumbnail of user kellih7
1 review
6 helpful votes
  • Send Message
May 29th, 2015

Cheap, poor quality clothing sized 3 sizes too small. Takes almost a month to arrive in the wrong size that they do not let you return. Customer contact number doesn't work, online chat ignores you as soon as you say the word return and you are out of your money with no responses.
I think all good responses for this company must be from bogus people that own or work at Sammy Dress.
Go ahead and order from here and you will learn the hard way how bad they are.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Kelli,

Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.

Our products are in Asian size so the measurement is different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.

Would you please give us your order number so that we can check the details for you?

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Customer Service

Thumbnail of user jeth6
1 review
1 helpful vote
  • Send Message
December 17th, 2014
Verified purchase

I love shopping with Sammy Dress because they have great prices! I've never had a problem. It's important to be aware of shipping times and follow their sizing chart - but as long as you do that you'll get exactly what you want! I shopped with them for my Christmas party dress and it turned out stunning. It's a budget friendly way to spice up your wardrobe. :)

Thumbnail of user jessicae18
1 review
2 helpful votes
  • Send Message
November 25th, 2015

I ordered 6 items half the order showed up about a month later, still waiting on the rest. It was like someone forgot to finish the gray "sweater", that's basically made of T-shirt material. Long story short, never order from them! You think you're getting a deal but you're not!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Jessica,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please offer us your order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user pr1630
1 review
1 helpful vote
  • Send Message
September 18th, 2014

Worst online shopping experience - feels like working with a fake company. 2 weeks no shipment. There are no updates. Customer support says out of stock, with no confirmed delivery dates. Seems like the website has taken items from other websites and taking consumer monies.

Tip for consumers:
if you really dont believe above , order more than 2 items at a stretch. if want to still try the lower prices, order 1 item at a time from this store with free shipping.. i should have read reviews before ordering.. same horrible experience

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Mr/Miss,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As most items on our website are wholesales, so due to the high-demand, some items on our website may be out of stock as so many customers choose, the information can’t be updated in time so that you can’t sure which item is real in stock. But, usually, after you place the order, we need 5-10 business days to process, once all items are prepared well, your order can be shipped out soon.
You can tell us your order number firstly so that we can check and give you a better solution.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Sammydress Customer Service

Thumbnail of user antielv
1 review
1 helpful vote
  • Send Message
September 6th, 2014
Verified purchase

I buy so many clothes from Sammy dress, they are my go-to place for anything because they are just so cheap! That being said the customer service is polite but fairly unhelpful, I think perhaps because they don't fully understand complicated requests.
While I love this site for its prices do not buy from here if:
1. You are even slightly taller or larger than average non- Asian. Their sizes are VERY small
2. You get frustrated at bad service
3. You can't bear badly made clothes. It's cheap, that's what you're gonna get
4. You're in a hurry. Their shopping times are accurate, but it takes a long time before they even ship it.

Thumbnail of user carolinex
1 review
0 helpful votes
  • Send Message
September 1st, 2014
Verified purchase

Great products. I love how their clothes are so affordable. The only con things about it is that the shipping takes too long and sometimes when they are out of stock on a product they don't notify you.

Thumbnail of user kodiel
1 review
1 helpful vote
  • Send Message
September 20th, 2015
Verified purchase

I really like this website, order from them all the time, any times I've had an issue with my order they are always happy to help. Really good quality. Just always read reviews and description of each item and it will be no worry.

Thumbnail of user karens79
1 review
1 helpful vote
  • Send Message
November 4th, 2014
Verified purchase

I recently came across Sammy Dress & fell in love with their prices & clothes. Their customer service is the greatest, they respond quickly and handle the problem well. My first order was missing a few items, but they responded, and said it should be shipped in 2-3 business days, I'm currently waiting for that package, which should get here Monday if they are being honest! The quality of their products are outstanding. I'll definitely be shopping at Sammy Dress again!"

Thumbnail of user berylb2
1 review
1 helpful vote
  • Send Message
June 2nd, 2015
Verified purchase

I've shopped around for legit cheep online stores, and Sammy Dress had been the real deal. The customer service was really fast to respond to any of my questions, I paid for expedited shipping so it came pretty fast. My items were exactly what they appeared. I'm very happy with my purchase and will be shopping there again.

Thumbnail of user amym44
1 review
0 helpful votes
  • Send Message
July 15th, 2014
Verified purchase

My experience so far with sammy dress has been pretty great. As long as you know your measurements you're golden. 9/10 times, the things I buy are both cheap and gorgeous. They fit great, wonderful material, and for a super low price too. The only set-back is waiting for processing, but that's usually because they are sold out of one item on your list, just put in a support ticket to ask what is and is not available and you will have it shipped out in 1-2 days. It's really a great site!

Thumbnail of user amberm37
1 review
0 helpful votes
  • Send Message
August 31st, 2015

So many options, such a wide variety of clothes- for all super cheap! You can look at other people's reviews and pictures to help you make the decision on if you want to buy it or not, and they have dandy little size charts for each item as well!

Tip for consumers:
Always look at the size charts and other people's reviews so you can get a feel for how the product runs!

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliciad12
1 review
0 helpful votes
  • Send Message
December 18th, 2014
Verified purchase

I love shopping at Sammy dress! The prices are awesome, and the variety is pretty good. I have been very much satisfied with my orders thus far. My daughter says she wants to place an order each month.

Thumbnail of user supersunshines
1 review
1 helpful vote
  • Send Message
February 13th, 2015
Verified purchase

As per my multiple purchases made still grade 5 for each of it. I have been getting my order on good condition. If you are planning to give a wonderful gift which look good priced but still saving your few bucks, I feel Sammy dress shopping is best way. Just place order a little ahead to prevent chaos and fear of not receiving on time.
Moreover I would like to say though Sammy dress is international shipping it had done great job in packaging compared to multiple domestic companies who charge high price for item as well as shipping.
Adding a photo of one of the purchases to prove I am using genuine account.

Service
Value
Shipping
Quality
Thumbnail of user kareyc
2 reviews
1 helpful vote
  • Send Message
August 26th, 2015

I am OBSESSED with their app! You just can't beat those prices! - My order shipped surprisingly fast! I had absolutely no problems. (I made sure to order a size or two up because I think they do run a bit smaller than US sizes.) the jewelry especially is just awesome! I will definitely be ordering from them again!

Thumbnail of user steves231
1 review
5 helpful votes
  • Send Message
March 24th, 2016

In July of 2015 I ordered three shirts. Tracking showed a 2-3 week delivery time via China Post. The product never arrived. I subsequently moved and inquired about the shirts. Sammy Dress told me that because I had given them the wrong address they would do nothing. What? I later learned that US Postal Service did not deliver the product but returned it to SD. Customer service appeared helpful but did not even issue a credit. Imagine, the product was no longer available. That's all I wanted; ship it back out! Do yourself a favor. Buy from Amazon.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Steve,
Thank you for your message.
For the issue you have raised, we need to verify it at first.If we made a mistake, please rest assured that we would assist you and fix it. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please?
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user carmenp15
1 review
1 helpful vote
  • Send Message
March 9th, 2016

Sammy dress has never delivered on more than $130 worth of merchandise in about 8 months. Moreover, they went on the review site and pretended they had resolved my issue but nothing was ever resolved. I suspect the reason they make it so difficult to resolve problems is because they have no interest in truly resolving them.

-Carmen

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Carmen,
Thank you for your feedback.
We are always responsible for our customers and we are regretful that you feel like that way.
About the issue you have raised, we need to verify it at first.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user keithh57
1 review
1 helpful vote
  • Send Message
November 25th, 2015

I ordered two shirts, which arrived about 5 weeks later. Sizes were too small despite being large (and I'm not a big guy).

Quality is terrible. Shirts did not look as smart and well made as they do on the website. Threads everywhere, poor tailoring.

The lost cost is tempting, but don't bother.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Keith,
Thank you your feedback.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user chantaet
1 review
0 helpful votes
  • Send Message
July 23rd, 2015
Verified purchase

My experience with Sammy Dress overall has been excellent. I received my items much quicker than other websites (ie. Aliexpress); at times I do not receive my items from these site. But with Sammy Dress I can track the shipping and see exactly where it is. Customer service has since fixed my issue with my purchases so I have no complaints thus this far (even though the error was on my part of ordering the incorrect item)! Being that the pricing is fairly cheap you cannot expect more than the quality that you're getting. The sizing is fine as you may have to go up one size if you have voluptuous curves, but other than I will continue to shop with them. I especially love their accessories... cannot get enough of it! No complaints here!

Service
Value
Shipping
Quality
Thumbnail of user laurar39
1 review
1 helpful vote
  • Send Message
October 9th, 2014
Verified purchase

While the shipping can take a while, the products are low cost and good quality. I love shopping from them because they always have cute things on sale and it's super easy to order from them. They're definitely worth checking out if your looking for cheaper clothes or accessories.

Thumbnail of user merelw
1 review
0 helpful votes
  • Send Message
May 9th, 2015
Verified purchase

I absolutely love this site! They have the cutest things for real low prices. Shipping is pretty fast too. I've bought around 8 things from this site and everytime the quality was good. Customer service responds quickly in case you do encounter problems :)

Thumbnail of user kimf15
1 review
2 helpful votes
  • Send Message
April 7th, 2013

The clothes really bad quality and two items were missing. Tried to message them the response was very poor, very unhelpful. After four months they have not replaced my missing goods or gave me a refund. I had to pay £22 for custom duty.

Thumbnail of user jp136
1 review
0 helpful votes
  • Send Message
December 10th, 2015

Do not buy from Sammy Dress. I ordered five nice button-up shirts because they looked great on the site. When they arrived (months later), they looked NOTHING like the pictures.

They're made out of a material that is closer to tissue paper than fabric. They were sized to fit a newborn baby, and would only function as a one-use Halloween costume rather than professional clothing. Worst purchase I've ever made.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Customer,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user sammydressh
sammydress h.

How do I know I can trust these reviews about Sammy Dress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Sammy Dress?