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  • Sammy Dress

Sammy Dress

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Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 205th among Prom Dresses sites.

  • Service
    1245
  • Value
    1231
  • Shipping
    1264
  • Returns
    695
  • Quality
    1200
313
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How would you rate Sammy Dress?
Top Positive Review

“Sizes and Shipping”

Jessie J.
2/1/15

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Top Critical Review

“Quality, size and customer service unreliable”

Mileva L.
3/9/15

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Reviews (6,937)

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sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user dano28
1 review
6 helpful votes
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January 14th, 2016

Lesson learned. Don't buy clothes online no matter how cheap and enticing they look. Shipped out of China and probably manufactured in a sweat shop, the quality of the clothing was awful. Not to mention that when I sent them back for a refund, I have yet to hear back from their customer service. Even after several emails sent. Buyer beware!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear dan,
Thank you for your message.We are sorry for the inconvenience caused.
About the quality issue, we need to verify it at first.
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user yayay1
1 review
6 helpful votes
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September 7th, 2015

Please stay away from this site. I bought 10 shirt size L but believe it or not this shirt cannot fit people with S size. Worse the quality of all are really poor. A complete waste. I can't even imagine something like that.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear yaya y.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If we made a mistake, we would be fully responsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user ibbieh
1 review
1 helpful vote
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January 21st, 2016

The dresses were as pictured and they fit my size just oddly. (The sleeve were a little tight in the one, the other peephole at the chest was massive and showed my bra but I think that's a personal issue because of my measurements) overall good experience with shipping. Came right on time! I might buy from them again with those prices! You get what u pay for quality wise though!

Thumbnail of user yvettel2
1 review
0 helpful votes
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April 27th, 2014

I recently ordered two dresses both medium one fit fine the other was horrible it was dirty seams were missing and it smelled bad. What's worst is when I got in contact with customer service I was only offered $6 for a $40 dress. You can't be f$$$ing serious. Do not order from them I repeat do not save your money the low prices are not worth the headache. Believe me.:-(

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your email, and I am very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, and we will solve all the issues for you soon. Please kindly wait.

Thumbnail of user deborahr28
1 review
0 helpful votes
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December 30th, 2015

I am extremely pleased with my first order on this site. At first I was a bit worried since their low prices just seemed way too good to be true, but everything I ordered arrived in perfect shape. I spent $30 on headband, necklace, hairclips, and a super cute evening purse. All of them were exactly as pictured and seem well made and sturdy so far. Standard shipping was free for the jewelry and headband, and only $3 for the purse, which I think is a pretty great deal considering it came all the way to CA from China. Overall I am very pleased with my purchase and will shop there again.

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Value
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Thumbnail of user hanhv
3 reviews
4 helpful votes
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March 1st, 2016

I have purchased from Fashion Mia few times. I got the product before the expected date.The colors are true as shown on their web site. I ordered different types of material and they were very good quality

Thumbnail of user danp67
4 reviews
7 helpful votes
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January 5th, 2016

Ordered a sweatshirt XL, waited 3 weeks and shirt marked XL arrived. The thing was so small it was terrible. I ware XL sweatshirts all the time, but this thing was at least a medium. I sent the an email asking for a refund or how to return, never heard back. I should have known better, but the style I liked, and thought I would give it a shot... Lost out again! I won't be back!
As the note from these people said below, please contact us with the order number and we will fix this... NOT... a week late after i sent 2 emails with the order number still nothing! I now know why the Chinese economy is in trouble... It's this outfit! Loser!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear dan,
Thank you for your feedback.We are so sorry to hear that.
Have you try to contact us before?
If so, please click this link to send us a message:
https://support.sammydress.com/ticket/ticket/index with the title "SJ + your order number + your concerns”. Our Customer Service Center will handle it accordingly.
Look forward to hearing from you soon!
Many thanks in advance!

Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user savannad
1 review
1 helpful vote
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November 20th, 2013

I absolutely love Sammy Dress! They have very affordable clothing, shoes, and accessories. They offer things from a variety of different sellers, giving people the opportunity to let their small business flourish through online sales. I have loved everything I have ordered. I see many people saying that they have problems getting their items on time when they are in a hurry, but you have to take into consideration that most everything is shipped from Asia. So, if you are living in North or South America, then the chances of getting your items in less than two weeks can be very slim. It is not a good idea to order things, last minute, from this site. I would, however, highly recommend this site for the amazing prices and great quality.

Thumbnail of user maryelosc
1 review
2 helpful votes
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April 6th, 2014

First, English is not my native language, sorry if you have trouble understanding me. Guys, I'll be honest. I didn't expect such quality when I ordered from them a white chiffon blouse, with long sleeves. After a two months wait (I live in Central America, that portion of land between Mexico and Colombia), I received my order and I was really surprised because the product design is really beautiful and the fabric is really good. The size fits me perfectly, so that was another nice surprise to me, because I'm not too skinny. I highly recommend this site!

Thumbnail of user natashaw8
1 review
0 helpful votes
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June 7th, 2015
Verified purchase

I received two dresses and a pair of shoes for very reasonable great prices and all items are perfect and good value for money! Will most certainly shop here in the future! Although shipping says it can take up to 60 days to reach uk I was lucky to get mine within 2 weeks! Great! Thank you!

Thumbnail of user yungp
6 reviews
11 helpful votes
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December 25th, 2015

The company posts low price on their merchandise to attract many people, but hides the fact that they have many hidden costs such as additional S&H, border taxes, duties, ect... I (mistakenly) ordered a few items from them, there were always long delays with "out of stock" in most of the orders, the company cleverly offers refund but only in their merchandise credit, minus the high cost of shipping that I had already paid, how convenience! Many of the clothes don't look anything like the pictures, it's a hit and miss, I won't take any more chances with this company.

Tip for consumers:
Stay away!! They always send replies that sounds like they care to lure you back, only that the same bad service will repeat. The common excuse they would use is "sorry due to the high volume of email..." crap. Think about this: if their service is good, why would they have to deal with high volume of complain emails??!!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Yung,
Thank you for notifying us of your complaint.

We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user cindyc51
2 reviews
1 helpful vote
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August 9th, 2015

I am quite pleased with the service and quality I received from Sammy Dress. My order arrived quickly, was exactly what I purchased and fit as expected. I will definitely purchase from them again and highly recommend them to anyone looking for beautiful clothes at a great price. Their sizes do run small, but if you utilize the size chart, you'll have no problems getting a good fit.

Service
Value
Shipping
Quality
Thumbnail of user lindseyr19
1 review
2 helpful votes
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December 17th, 2014

This site seems to be a load of crap. I ordered some clothes and shoes. It said my merchandise would arrive by Friday. Today is Sunday and I have a party to attend. No shipping company can track the order #. I've messages them 3 times and still no tey. The number they provide on this site does not work. I would not recommend it! Complaint.com had over 238 customer complaints. Everything the customers said is not being experienced through me. This is terrible. My items may never come. What site doesn't allow you to actually speak with an actual person. Terrible!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Lindsey,

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number so that we can check for you.OK?
BTW, on our website, we never mentioned that we can ensure the accurate shipping time as the real shipping time may be affected by bad weather or customs clearance, it’s outside of our control after your order is shipped out by shipping company. Sincerely hope you can understand that we can only provide the estimated shipping time:
Except for processing time, the expedited shipping time is 3-7 business days and the flat rate shipping is about 10-25 business days.

We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.

Best Regards
Sammydress Customer Service

Thumbnail of user megank13
1 review
1 helpful vote
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May 22nd, 2015
Verified purchase

I am very happy with my shopping experience here.

The items i received are gorgeous,
The prices are Very affordable,
The rewards program is amazing!
I love that you can see pictures of customers wearing the items, it makes the site very honest. And they publish pictures of all body types! They don't discriminate
The shipping did take close to a month but keep in mind they ship from far away! The costs are low so its well worth waiting than paying way more with other sites. I live in a rural area in Canada British Columbia so i was happy and surprised when i received my items in 3 weeks after ordering.

I am very happy shopping with Sammy Dress and will continue using them in the future <3

Service
Value
Shipping
Quality
Thumbnail of user tracimomentn
1 review
0 helpful votes
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November 3rd, 2014
Verified purchase

All of the items I purchased are great. It took a while to receive my order- but the customer service was very attentive and amazing to work with! I will definitely be purchasing more from this company.

Thumbnail of user same68
1 review
0 helpful votes
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January 22nd, 2015
Verified purchase

I've been shopping at Sammy Dress for a couple of years now. I mainly buy jewellery because it's just so cheap and there's so much stuff to choose from, but sometimes clothes as well. I always double check the sizing, because Australian sizes are different, but they have all the measurements for you.

Their customer service is always very sweet and eager to help.

Thumbnail of user tamaras17
1 review
2 helpful votes
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December 28th, 2015

I was just about to order a pretty white dress until I read all these bad reviews it would seem like a company as horrible as this would be shut down! Is there anything thing we can do to put them out of business? Too many rip offs

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Tamara,
Thank you your feedback.
I can assure you that we are a honest company that has been many years. Please feel free to check our online certificates on our main page.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user lilys33
1 review
9 helpful votes
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October 25th, 2015

My order never arrived. I contacted customer service. They told me to hang in there and then if it still didn't they'd fix it, whatever that means. Then the link expired to contact customer service. Now they're insisting I must 'log in' with an email and password to file a new complaint. Password never seems to work. Seriously suspect this entire business is a scam.

UPDATE: After posting a review on this site and numerous other contacts they've refunded my purchase. It was cheap to begin with but didn't like feeling conned. Still would say buyer be cautious but feel more at ease that they're a legit company!

Thumbnail of user vicl6
1 review
1 helpful vote
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October 28th, 2015
Verified purchase

Ordered 9 items 09/28/2015, one is still yet to arrive (a coat they packed in to separate parcel, had three parcels all together), others arrived at last week to Finland. I like the outlook of the site, navigation is easy, payment was painless via Paypal. Could have more proper winter clothes for kids especially, but none the less quite broad assortment of products in sale. All in all I got so far what I was expecting. Some products are superb, some not so, but that was expected. 4 stars for the overall experience, hoping to get my coat soon.

Service
Value
Shipping
Quality
Thumbnail of user rockeyc
1 review
1 helpful vote
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September 11th, 2015

"I just finished my second order with this company and I wanted to share my experiences because they have both been fantastic. Having seven children it can be pretty expensive buying clothes for everyone, especially nice stylish threads. I found this site and the prices are right on the money. The quality of the products has stood the test of time and held up to four teenage boys. My sons have even taken to ordering on their own. Whenever I have had a question I have used the online chat and the responses are very helpful and courteous. Two caveat's: I see some people comment about the shipping time, (if in the U.S.) it can be a little long (a couple of weeks maybe) but remember it is coming internationally and given that it's fine. Also the sizes run small so you may want to order a size larger than normal. The bust and shoulder sizes are listed on the site if you want to measure. I typically go one size larger and it works out great. I would recommend to anyone."

Tip for consumers:
Just remember to be sure on the size you order. Look for the items that say ships within 3 days.

Service
Value
Shipping
Quality
Thumbnail of user chrissib
3 reviews
4 helpful votes
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October 10th, 2015

I ordered one Sammy dress, a necklace and earrings. The dress and jewelry were delivered within two weeks are beautiful! Only thing is I recommend having superglue on hand, bc when the earrings arrived, I had to glue the rhinestone back to one of the bases. Otherwise, they are lovely! The white chiffon dress is also beautiful; however, it is too short for me. I would like to see Sammy have a size chart on their website that corresponds to US measurements (such as length/height in inches and American sizes chart of S, M, L or size 6, 8, 10, etc.) so that customers can get a better idea when ordering. Otherwise, I am happy with the quality of the items, and the price is terrific!

Thumbnail of user andromedab
1 review
0 helpful votes
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June 22nd, 2015
Verified purchase

“Great products at very good prices - shipping is expensive but it is quick. Just be sure to see how long the turn around rate is for the item themselves. Most items have a review so you can see what others think. Customer service is great and quick to respond if there is an issue. Definitely purchasing from this site again!”

Thumbnail of user kellym131
1 review
0 helpful votes
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January 9th, 2016

Ordered one sweater on Nov 9,2015. It's January 5,2016. Order still processing. Send in ticket inquiring about why it's taking so long. Got a generic response that didn't address my question. Responded with same question. They cancelled my order, without confirming that's what I wanted to do. Second time I've had a bad experience with them. Fool me once, fool me twice. Won't be a third time.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Kelly,
Thank you for your message.We are so sorry to hear that.
About the”They canceled my order, without confirming”, we need to verify it at first.
We will not cancel an order without the customer’s permission.
In order to verify and resolve it, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user miker114
1 review
0 helpful votes
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December 30th, 2014
Verified purchase

I adore Sammy dress! Great stuff at such affordable prices! Yes, the shipping does take awhile, but I don't care. If it means I'm going to get four sweaters for under twenty five dollars then it pays to wait. I'm a very happy customer of Sammy Dress! Please check this place out!

Thumbnail of user hannap
1 review
0 helpful votes
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July 16th, 2013

The biggest problem in my experience is that the items you order look different from the ones in pictures when you receive them. Models look great but the real ones are sloppy. For example, I received some clothes with no button holes (I sewed them by myself!). Normally, size is too small. Once, I got a jacket that one shoulder length is longer than the other (ridiculous sewing!). So don't expect too much. Another thing is about shipping. Once it took almost two months (Flat Rate shipping) but received them right before Christmas. Men's clothing I bought for my boys were all right and actually they like them.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your review, and I am very sorry for all the inconvenient we cased. Please kindly gave me your order or your email address, we will check your order and solve all the issues for you soon.

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