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  • Sammy Dress

Sammy Dress

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Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 205th among Prom Dresses sites.

  • Service
    1245
  • Value
    1231
  • Shipping
    1264
  • Returns
    695
  • Quality
    1200
313
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How would you rate Sammy Dress?
Top Positive Review

“Sizes and Shipping”

Jessie J.
2/1/15

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Top Critical Review

“Quality, size and customer service unreliable”

Mileva L.
3/9/15

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Reviews (6,937)

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Reviews that mention popular keywords

sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user markg138
8 reviews
15 helpful votes
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January 15th, 2016

Avoid these like the plague. My order never arrived. They gave me a 4 month runaround full of platitudes, before I spread the word on review sites and they eventually refunded HALF of my money less P&P. Horrible experience. No idea where my delivery went and there is no tracking. I notice that this site has a very similar name and bad reviews as NastyDress.com. They must be linked?

Tip for consumers:
If you've ordered from these and it's not arrived in 4 weeks, file a complaint with PayPal or your card company and don't make the mistake of accepting there broken promises for another 3 months like I did.

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Value
Shipping
Returns
Quality
Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Mark,
Thank you for your message.We are sorry for the inconvenience caused.
We are here to assist you to check your order status.
Please kindly offer your order number so that we can go ahead.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user eleanoro
1 review
2 helpful votes
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October 26th, 2014
Verified purchase

I ordered from the store only once for now, but overall I am satisfied with the experience.
The prices are very cheap and you have to remember that you get what you pay for. The Chinese sizes are smaller so always check the measurement before you buy any clothing! (and be prepared that it might not fit anyway)
Besides that, this site is also great for belts, bags, beauty supplies, anything that is unrelated to size.
Their service is nice, a few items were out of stock but they offered alternatives/refunds, and replied to my questions quickly.
The shipping took a while, as always with seller from China, so I understand.

Thumbnail of user ginas11
10 reviews
19 helpful votes
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April 8th, 2014

I ordered some jewelry using China post. I waited two months before contacting customer service, informing them I had not received my package. They got back to me promptly but our exchange basically ended with "wait a few days" and it's been nearly 2 weeks and I have yet to hear from them. I have ordered often from other retail sites based in China and had relatively no problems, no matter how much or how little I ordered. The one time I did not receive a package, I simply contacted this other company and after they looked into it for a week, promptly sent me a new package (which I got). I don't know why this company is sending me in circles. What use is prompt response time when they don't actively address my situation. Never ordering from this site again, and encouraging my friends and all of you to shop elsewhere. There are many other better priced, more reliable sites. Don't risk it!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your review, and I am very sorry for all the things. Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.

Thumbnail of user leannee1
3 reviews
19 helpful votes
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January 30th, 2016

Ordered 2 items on 24/10/15. Finally got refund on 26/01/16 ( via Paypal) as items had not arrived.
Terrible customer service, who make numerous excuses and even try to blame delays on the fact it is winter.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear leanne,
Thank you for taking your time to write this review. We are sorry for the inconvenience caused.
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user slawomirm
6 reviews
1 helpful vote
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April 23rd, 2018
Verified purchase

I bought several products from which I am very happy, fast shipping, variety of goods, price per day, purchased cap is worth the money spent, good fabric, well finished, I recommend the shop, convenient payment methods

Thumbnail of user jenniferl89
1 review
1 helpful vote
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May 5th, 2015
Verified purchase

This was my second time ordering from Sammy Dress. Their prices are extremely affordable, the reviews are very helpful, and overall, incredibly happy with the two dresses I bought. They were great quality and arrived quickly.

Service
Value
Shipping
Quality
Thumbnail of user jasminer17
1 review
0 helpful votes
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April 22nd, 2015
Verified purchase

By far Sammy dress is my favorite online store to shop at. It's great for many sizes especially for petite women as myself. They are so affordable and the customer service is great! Will be shopping there again in the near future.

Thumbnail of user jocs
1 review
1 helpful vote
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January 8th, 2015
Verified purchase

I love Sammy Dress! As long as you order one size larger than you think you'll need, everything fits fairly well because their sizes run very small. Their clothes are extremely cheap, but I am always pleased with the quality when the items arrive. I have ordered from Sammy Dress multiple times now, and will probably do it again in the future! :)

Thumbnail of user rosemaryb9
1 review
1 helpful vote
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December 10th, 2015

Ordered my purchase about a month ago and the website said it will be here in a week or 2. Still haven't gotten anything. I've tried to call the number listed and it just says it's busy. Don't order from this site.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Rosemary,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I has taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user annil1
1 review
0 helpful votes
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November 17th, 2013

All the items I ordered were as described and they fit me perfectly. Their customer support is amazing and they really want to help you out if you have any questions or problems. I will definitely keep on ordering from them. Highly recommended site! I love it!

Thumbnail of user meganb25
1 review
0 helpful votes
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December 22nd, 2014
Verified purchase

The low prices are awe inspiring. I just can't get over how affordable the items on Sammy Dress are. Needless to say, even my extended family will be enjoying christmas gifts from me this year now that I have found this site!

Thumbnail of user kendallh11
1 review
1 helpful vote
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November 22nd, 2015
Verified purchase

The items I have purchased is exactly what I wanted. The items are very fashionable for a great price. They are not up to quality but its better than many other cheap/fashionable clothing I've purchased online. It does talk a little longer to arrive, but they tell you that before purchase. Mine came in right on time. It looks good and I would definitely do business with them again.

Thumbnail of user nailas1
1 review
4 helpful votes
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March 15th, 2016

Took over two months to finally receive package, despite leaving messages none were ever reciprocated. Clothing were send from China in small petite size whereas I ordered medium, quality of fabric cheap and sloppy.
Do not have the energy nor time in processing a refund.
Very first time I have to write a negative review.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Naila,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
We regret things did not work well for you.
If we made a mistake, please rest assured that we would assist you and fix it.
Please provide us your valid order number and the detail about the issue.
Once the issue has been confirmed, our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
We are looking forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user mindyz
1 review
0 helpful votes
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January 18th, 2015
Verified purchase

I have generally positive experiences with Sammy Dress. I was initially worried about it, but it has definitely became one of my main shopping sites. The customer service does their best to help out whenever I need it. They also provide assistance with specific clothing and etc. They have cute clothes that are properly made, for a very low price! This makes me and my bank account extremely happy! The only downside is the shipping costs. However, Sammy Dress definitely makes me happy when the orders come in! Oh, they also have free shipping on jewelry generally, which is great too!

Thumbnail of user jenifert2
1 review
1 helpful vote
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February 25th, 2014

Sammy Dress is a fantastic website to do some online shopping. Not only does it provide a lot of variety, but the items they offer are very inexpensive. Which is amazing considering the level of quality you get. I was a first time shopper and the items that I received looked very much like I expected them to and fit really well. However, there was an item missing from the package I received. I contacted their online support center and the person that responded to me was very friendly and helpful and the missing item was shipped out right away. It should be noted that shipping does take some time, but the wait in my opinion, is completely worth it. Overall, my experience with Sammy Dress has been a positive one, and I would definitely recommend this site to anyone looking for affordable fashion!

Thumbnail of user jenniferd86
1 review
4 helpful votes
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November 12th, 2015

Seriously, placed an order three months ago. Three. No tracking number provided, no refund, no empathy, nothing from this company. What a joke. I figured the items were probably coming from a different country, but this is ridiculous. I have sent letters & packages overseas to family members that are serving. They did NOT take this long to get there. Jack wagons.

Thumbnail of user cassandrap5
1 review
5 helpful votes
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December 12th, 2015

Do i really need to repeat the same stuff everyone has already said? They lie, cheat, and steal. The clothing quality is like that of a cheap halloween costume. Of course i only got half my order even though i paid for an entire order and expedited shipping for the whole thing. No refunds when they screw you over so if you like throwing money away go for it!
Update: I opened a complaint with paypal and did get a refund for the items I never received. I'm glad to be done with this site.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Cassandra,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user shaunal
1 review
0 helpful votes
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July 13th, 2014
Verified purchase

Other than paying for a tracking number that doesn't work... It items arrived in just 2 weeks, in great condition and better quality than expected! With Great Prices and Kind Customer Care Service, there's no doubt in mind why i keep on coming back! <3 xD

Thumbnail of user ni4247
1 review
0 helpful votes
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December 30th, 2013

I ordered a handbag on Oct 6,2013 and almost 3 months! The item has not arrived. After several inquiry through their site and twice my 70 year old mom went to post office to check (they said to check, so she did, and it was for my mom's birthday)...
How far is China from Singapore? I'm not asking a question. I know how far it is... Does it take 3 months to get the item shipped?

It's simply ridiculous. A few times I logged into the site and saw the same handbag available "item ship within 24 hours". If the item is out of stock say so and let us know when approximately it will arrive.

I want a refund. How Paypal even let you use them to make transaction is beyond me after all these complaints...

Very, very disappointed (it was one of my mom's birthday gift)

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Thumbnail of user suen15
1 review
1 helpful vote
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September 24th, 2015
Verified purchase

I have made several orders with Sammy Dress, they do not come in order but that's ok, it depends on where it's coming from. I made a mistake once and ordered something I already ordered, they cancelled my order and gave me my money back. Just make sure that you look at the size chart everything has a different size. Go shopping so much fun!

Thumbnail of user kimberlyd14
1 review
2 helpful votes
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December 19th, 2014

I only Received half my order and it was all wrong. I talked with customer service on the phone 3 times yesterday when i finally got through to them. And each person had a different excuse. They refused a refund on items i haven't received and to be honest. None of them spoke English very well... this place will take your money, send you crap and put more charges on your charge than you ordered. They are based out of Malaysia. Over seas scam!... and the order took nearly a month to get to me also!

Tip for consumers:
BUYERS BEWARE!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Kimberly,

Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
Firstly, we must clarify that: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
You can tell us your order number so that we can check for you.
Please don’t worry, if some items of your order were not shipped out, we certainly refund to you, we won’t charge your money for items which we can not dispatch out.
For the shipping time you mentioned, if you chose the flat rate shipping, the shipping time is slower than other shipping methods, thanks for your patience and kind understanding.

Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.

Best Regards
Sammydress Customer Service

Thumbnail of user gracez2
1 review
1 helpful vote
  • Send Message
April 28th, 2014

I ordered 9 items totalling $132 which was cheap. It took them more than a month to process the order. Then I received the order, two out of nine were missing. Also all clothes are made of very cheap material and poor quality. Do not recommend.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your review, and we are very sorry for all the inconvenient we cased. Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.

Thumbnail of user tamarat1
1 review
1 helpful vote
  • Send Message
November 4th, 2014
Verified purchase

I'm satisfied with the order I made: quality is much better then I expected, clothes and accessories I got look really good and just like the pictures on the site. My order was shipped in two parts. The only problem I had was sizes but they put measurements too, I'd also recommend reading member reviews when picking the size. Will definitely buy from them again.

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Value
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Quality
Thumbnail of user alishab3
1 review
9 helpful votes
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March 12th, 2015

I order on Feb 12,2015. We are now in march. I still haven't got my things 4 outfits. I've emailed several emails and several calls. I haven't got any return emails. When you call the customer service number it hangs up. People work to hard there money for this type of bull crap! Will be reporting in filing a complaint with the B. B. B

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Alisha,

Thank you for recent comments. Let me start by apologizing personally for your experience due to the busy season.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
From time to time with thousands of shipments there will be an occasional issue with shipping.
Please tell us your order number soon so that we can check your order shipping status.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

Best Regards
Sammydress Customer Service

Thumbnail of user klaudiaa
1 review
0 helpful votes
  • Send Message
October 7th, 2013

I used this product for quite some time and have always been very kind to address, respond quickly, give simple solutions to any concerns, and the products they sell are exactly as all display.
Have lots of variety and very low prices without
Definitely highly recommended!

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sammydress h.

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