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  • Sammy Dress

Sammy Dress

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Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 204th among Prom Dresses sites.

  • Service
    1245
  • Value
    1231
  • Shipping
    1264
  • Returns
    695
  • Quality
    1200
313
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How would you rate Sammy Dress?
Top Positive Review

“Sizes and Shipping”

Jessie J.
2/1/15

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Top Critical Review

“Quality, size and customer service unreliable”

Mileva L.
3/9/15

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Reviews (6,937)

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Reviews that mention popular keywords

sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user sandyc50
1 review
1 helpful vote
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June 7th, 2016

I've been ordering from Sammy Dress for about 2 years now and I haven't had any problems with them. They always answer my questions and though delivery time is long you can track your order and know exactly where it is. Overall I trust them.

Thumbnail of user lillav
1 review
0 helpful votes
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March 24th, 2015
Verified purchase

I am satisfied with Sammy Dress. The clothes are of good quality for little money. My last order has arrived in 18 days, I think it's average. The customer support center is very good, they are kind and replied me fast when I have questions.

Thumbnail of user vianneym9
1 review
0 helpful votes
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January 22nd, 2015
Verified purchase

It was a great choice to order from Sammy Dress. Their prices are incredible and the item is just like the picture. I really hope the prices stay this low. The delivery services were wonderful. I can rely on them for all my shopping needs.

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Value
Shipping
Returns
Quality
Thumbnail of user amim2
1 review
0 helpful votes
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November 18th, 2015

Yes, it does take a long time to receive your order since it is shipped from overseas. I'm very impatient and emailed customer support several times. They replied every time and told me my items would be there. They did arrive and I love them.

Service
Value
Shipping
Quality
Thumbnail of user estelleg2
1 review
4 helpful votes
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December 25th, 2015

I ordered a dress 12/7/15 for my niece's senior snow daze dance. It was the dress of her dreams she said. We have written many emails wondering of the status of the order with written responses back being very vague. I get the dress is cheaper but when a business has no problem taking your money immediately and doesn't have the respect or dignity to answer their phone or respond with with more than a blanket statement email... I've had enough.

My poor niece now has to go shopping and buy a new dress. The dance is this Saturday! So upset with this "business"!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Estelle,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
For the issue you have mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user sanaaa
8 reviews
7 helpful votes
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June 8th, 2015

After submitting my negative review, they've contacted me first to send photo of damaged items so they might send back a refund which I highly refused cause I've used them already.
Then they've offered a commercial gesture of 40 USD compensation which is a good customers satisfaction service.
I really appreciate this attitude.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Sanaa A.

Taking this opportunity, We want to say thank you for providing us with important information about your situation.

Please feel free to contact us http://support.sammydress.com/?lang=en, so we can help you
Better solve the problem.

It would be very nice of you if you can forward us your order number. So we can contact you
And fix any issues related to your order.

We have faith that one day we can make Sammydress a great place for online shopping.

Thank you very much for all your support and understanding.

Kind regards,
Sammydress.com

Thumbnail of user saras33
1 review
2 helpful votes
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November 22nd, 2013

I am so tired and sick from being ignored the seller in this website are the worst
I haven't encountered something outrageous like this before. I am do pissed off
Live chat is horrible no one will help you. They wont even answer. For my advice never work with seller called JASON or DORIS from this website. I made my payment they wont process it. They wont answer question about previous order which i have not received until now. Even simple question like are these item available in stock wont get any replay.
What kind of bad service is this for customers?

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Thumbnail of user kellyc91
1 review
2 helpful votes
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December 15th, 2015

Saw on Facebook, placed an order, was given false tracking number and info. Never received my order! No way to contact by phone and no one responds to email method! Don't do it! Should get zero stars! Reporting this company!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Kelly,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
For the issue you have mentioned.
Please kindly get contact us by browsing
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user changhuac
1 review
0 helpful votes
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October 30th, 2017

I have placed quite a few orders from this place. Their men clothing have very good selection. Great styles. Plus wonderful price to go with it. The cut and details on some of clothing, if you buy at your local stores, it would cost you dearly. You cannot go wrong with this place. Just make sure you know your measurement and check to size before you place orders.

Once in a while there are items that not quite measure up to their standard. The customer support are first class and always give me what was I asked before. Highly recommend.

Tip for consumers:
Make sure you looking out for the size charts before the order is placed. Each item might have different meaning when it is label as size "M".

Service
Value
Shipping
Returns
Quality
Thumbnail of user janean5
3 reviews
4 helpful votes
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January 15th, 2016

I bought a pocket watch and they asked if I wanted to pay for tracking so I did. When I entered the tracking number it said somewhere in kentucky and hasn't been shipped yet. But the website says Ohio but that was almost a week ago and it still hasn't moved. I tried getting through to customer service but no response. I needed the watch and now they've ruined every thing I will NEVER buy from them again. I've ordered stuff from China off eBay all the time and it never took this long. I'm at a loss for what to do. But I know you should Never purchase from this company

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Janea,
Thank you for your feedback.We are sorry for the inconvenience caused.
The shipping information updating online can be delay sometimes due to some reason such as custom clearance.
We are here to assist you to check your order status. Would you kindly offer your order number please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user abhijitt
1 review
2 helpful votes
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December 17th, 2015

I wear "S"mall in US, but their S was extremely small, even smaller than XS in US.

Plus when I tried for refund or exchange, the stupid customer guy is telling me to "sell" them to someone... What am I, a salesman for you guys?

Would give 0.01 Star

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Abhijit,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user luisk7
1 review
1 helpful vote
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March 13th, 2014

Sammy Dress have great products for low prices, I bought some items from Sammy Dress and was very impressive by the products/prices. The shipping did take a while but it was worth the wait. #Satisfied Customer"
Please do not review if you are affiliated or have a conflict of interest with this website.

Thumbnail of user jod609
1 review
5 helpful votes
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September 12th, 2015

They sent the wrong item. No paperwork. Refuse to give me a refund. Stuck for $60.00. No getting in touch with them; they are out of China! VERY UNHAPPY! I DO NOT recommend making a purchase with this disreputable company.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Jo D.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? So we can contact you check the order status for you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user lisaf50
1 review
2 helpful votes
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September 16th, 2014

I have paid for my items off this site and im still waiting, yet nothing. I have tried to get in touch with no joy! I don't see or believe that the comments left by others (probably employees of sammy dress) can be all so positive. I feel I have been ripped off.

Tip for consumers:
Dont do it!!!!!!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your review, and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Thumbnail of user cm92
1 review
5 helpful votes
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September 10th, 2015

First off- Be smart- if you notice there are a lot of 5 star ratings, notice how they all happen on the exact same day with pic of random items, often with poor English. They are paying people to give good reviews. I wish I would have done my homework, I should know better that it was too good to be true.
I did fall victim to this scam of a site- too small, too long of a wait, nothing looked like the picture. Ended up giving a shirt to a middle school student, it didn't last through second washing. My big question is, where are these photos of clothes coming from? So many of them are so cute, I'd pay more to know that I was getting them from a reputable site!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear C M.
Thank you for taking your time to write your review. We really appreciate the feedback.
But, firstly, we must clarify that:
We never “hires people to write fake reviews ”, your opinion is definitely not real! We really do not need to risk our reputation!
All reviews are from all over the world of our valued customers who have real order number and payment information, we never cheat and fool other people by unreal reviews. And the sitejabber.com always prohibit such obvious fraud! All reviews you can see are all looked into by administrator of sitejabber.com! It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We Sammydress are certified "secured "by renowned E-commerce service
Providers such as Norton, Paypal, Trustwave and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.sammydress.com/m-article-id-12
Would you mind sending us your valid order number or email address? So that we can contact you and resolve the problem for you. Once the issue is confirmed, we would offer you a solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Sammydress Customer Service

Thumbnail of user staceyh19
1 review
1 helpful vote
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May 21st, 2015

I purchased 5 shirts. It took forever for the shirts to be delivered and they all looked like they were made by middle school kids. This stitching is coming out of every shirt and there were no tags. Horrible product.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Stacey,

Thank you for taking your time to write your review. We really appreciate the feedback.
We want to start by apologizing unreservedly to you for what has happened.

If you choose flat rate shipping, the shipping time is slower than other shipping methods. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.

Would you please give us your order number? We would like to offer you solutions.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.

Best Regards
Customer Service

Thumbnail of user luckyr3
1 review
1 helpful vote
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December 20th, 2014

I can't believe so many positive reviews here. My order came almost a month later which was fine but it didn't even fit my wife. It was for me. I measured everything the way they said on their website. I tried to get it exchange for the bigger size but received NO respond from customer service. I hate writing negative but be warned. Order at your own risk. If you get the wrong size, you'll never hear from them again.

Service
Value
Shipping
Quality
Thumbnail of user torip2
1 review
0 helpful votes
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November 21st, 2013

I ordered from Sammy Dress last month with no problems! My three quarter sleeve V-neck cardigan came right on time as promised by the shipping. You definitely get what you pay for. The material is not as soft as I expected, but it's fine. The sleeves are a little tight around my forearms, but other than that, the fit is good. I am usually a US small/medium in women's shirt sizes. I prefer to wear it with the buttons in the back. It's a cute, simple shirt that will go nicely with a lot of outfits!

Thumbnail of user maryannd2
1 review
0 helpful votes
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March 23rd, 2015
Verified purchase

"It has been an extremely pleasurable experience to shop online on Sammy Dress. To start off, I found the general layout of the website to be very user-friendly. There is no dearth of choices for the fashion-conscious and the item prices are very reasonable especially when compared to other online shopping sites. I have placed a couple of orders with Sammy Dress for which I chose expedited shipping and all items that were in stock were immediately shipped to me as promised. The Customer service was also extremely friendly and prompt. I will definitely continue to shop from Sammy Dress and will readily recommend this store."

Thumbnail of user samanthaj23
1 review
6 helpful votes
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August 1st, 2015

Cheap clothes, Cheaply made, with more than 40 days wait time for delivery. Its not worth the $5 they lure us in with. Save yourself the stress and headaches of dealing with Sammy Dress. Can not believe Yahoo still allows them to advertise on their website, shame on them.

Tip for consumers:
DO NOT BUY ANYTHING FROM THIS WEBSITE......... EVER!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Samantha J.

We're extremely grateful for your constructive feedback.

Let me start by apologizing personally for your experience. We really want to work with you to make this right.

We are always more than willing and glad to fix any issues related to every customer’s order.

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.

Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We will try our best to fix the relationship with any affected customer.

Kind regards
Josslyn
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user alexisc27
1 review
5 helpful votes
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June 25th, 2015

I ordered two bathing suits and neither of them fit me. I would like a refund but number is always busy and they wont reply to my tickets. It took almost a month for one bathing suit, other one is still missing. Worst website, dont buy anything from here.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Alexis C.

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We're very sorry for your concerns and the issues you have raised.

To reach a better solution, please feel free to contact us http://support.sammydress.com/?lang=en

Also, we appreciate that you would send us message here about your order number, so we would be able to reach you and offer you a solution.

We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user yatzirie
1 review
0 helpful votes
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October 23rd, 2013

I bought a super cute long necklace recently and i was really surprised with the quality i thought that it would be super light but its not.and i already placed another order for more jewelry so now i'm just waiting for them to arrive. Super excited! Love this site

Thumbnail of user dianec22
1 review
1 helpful vote
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May 5th, 2014

Never again will I spend my money here... finally got through to a service rep... they were rude and could tell me nothing. Stay away from these people. They r rude. Take your money. And send you nothing... I'm reporting every where if I don't get my stuff or money in the next 3 days! Paid for rush shipping! Don't waste your time it's a joke!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have full refund to you, please kindly check your account about this.

Thumbnail of user marthar40
1 review
4 helpful votes
  • Send Message
November 8th, 2016
Verified purchase

As long as you read reviews, read the product description, and choose your size accurately (all things a good shopper does anyways!) you can find some really great, cute, and cheap clothes! I've gotten a lot of compliments on the shirts i've purchased. Fast, good customer service - they're willing to work with you if you have an issue with your order. Interesting home items and accessories, too! Shipping takes a while, but that's expected from an Asian wholesale retailer to the US

Thumbnail of user rubym24
1 review
0 helpful votes
  • Send Message
September 9th, 2014
Verified purchase

Sammy dress is my best friend when it comes to buying clothes, accessories, and even household items. I try not to get on that often because then I end up trying to buy everything I can, because everything is so cheap, but such great quality!
The only downside is the shipping, so if you need something for a certain day make sure to order at least a month before.

Tip for consumers:
Just know that shipping takes a long time!

Value
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Quality

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Thumbnail of user sammydressh
sammydress h.

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