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  • Sammy Dress

Sammy Dress

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Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 202nd among Prom Dresses sites.

  • Service
    1245
  • Value
    1231
  • Shipping
    1264
  • Returns
    695
  • Quality
    1200
313
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How would you rate Sammy Dress?
Top Positive Review

“Sizes and Shipping”

Jessie J.
2/1/15

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Top Critical Review

“Quality, size and customer service unreliable”

Mileva L.
3/9/15

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Reviews (6,937)

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sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user lacyf11
1 review
6 helpful votes
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April 8th, 2016

Ok so it takes so long to receive your order, you actually forget. Went on and went boot crazy with my daughter so fun, when some of them arrived they actually smelled like a dead animal and day 1 of another pair well the heel broke but the minute you pull them out the box you see you my friend just ordered junk. I ordered a pair on 2-4-2016 still have not received oh and try to contact someone, thats the joke. I finally found a phone # and when I called it said the Magic Jack Customer you are trying to reach lol. Its sad the stuff looks great and seems like a deal but trust me it is not!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Lacy,
Thank you for your feedback.
As for quality issue, we will check it for you.
We also sent you new messages to to follow up with the issue.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user shars1
1 review
3 helpful votes
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October 12th, 2014

The quality of these clothes is horrible. All the material was very thin (even on a sweater), there were NO tags to show how to care for them, what they are made of or even where they were made. I never received a confirmation it was going to be shipped and waited 23 days from when I ordered them to receive them. Lastly, the cost before shipping says $32 USA dollars before shipping but on the invoice that arrived said $17. I will be inquiring about why I was charged more than. No not order from here!

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Thumbnail of user kitf
1 review
0 helpful votes
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June 10th, 2015
Verified purchase

Great place to shop! Items are value for money and now there is no reason for anyone to not be in fashion even when on a budget. I was also very pleased with the after sales customer service, queries are promptly attended to. This was my second order and I foresee many more to come!

Thumbnail of user kyrians
1 review
2 helpful votes
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September 28th, 2014
Verified purchase

The first time I placed an order I was hesitant. Their beautiful clothes at low prices made it a little too good. I ordered just one thing to make sure it was true.
It was.
Now I usually shop there, and not only clothes (both men and women) but beauty care and household.
They have a lot of variety!
If you subscribe to their newsletter, they also send you every month discounts for your shopping.
Also, if you have any problem, their customer support may take some days before they reply to your inquiry, but they do find you a solution.

Tip for consumers:
If you are hesitant, choose one cheap item as your first order. This is the best way of knowing everything: the time it takes to arrive to your house, the item quality and other questions you may have.

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Value
Shipping
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Thumbnail of user melj6
1 review
0 helpful votes
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December 7th, 2014
Verified purchase

After weeks of contemplating before I made the order, I must say I am extremely happy with the products. I ordered a dress, a pair of initial earrings and 2 learning games for the kids. They are exactly as described. I paid for expedited shipping and my order took exactly 8 days to arrive right at my door (processing and shipping time).

I was able to receive up to date tracking information on my shipment and knew exactly what day my items will arrive. This is my first purchase but it definitely won't be my last! I'm very happy.

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Value
Shipping
Quality
Thumbnail of user nikitar2
1 review
0 helpful votes
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May 14th, 2015
Verified purchase

I am very satisfied with Sammy Dress. Their website is easy to handle, their range is wide and anyone could find what they are seeking in terms of fashion, the quality is very good for the price, customer service is good and you get responses in a timely manner. I personally loved some items ordered from this website as they are full of originality and I got many compliments about them. Since my first order on May, 2014 I have place three more orders and have always been satisfied with their treatment as well as the products. I recommend.

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Quality
Thumbnail of user rebeccac45
1 review
2 helpful votes
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October 15th, 2015

Ordered several weeks ago, but still no merchandise. Message sent says PART of the order shipped days ago, but the other items have not been shipped. Now, after reading these reviews, seems as though I may just be out of money, and out of luck! I was planning to take the items on a cruise in 3 weekes, but betting it won't happen. I will be glad to write a good review if I am proved wrong, but I will surely place comments on FB--good or bad!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear rebecca c.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you for your cooperation and understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user maddiep1
1 review
1 helpful vote
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November 25th, 2014
Verified purchase

I love shopping with Sammy Dress! I've been a customer with them for about three years now. Over that time, they have greatly improved their website and consistently given wonderful customer service. Their available products are always changing, so there is always something new to look at when shopping with them.

I ordered a little backpack to replace one that I bought from Sammy Dress two years ago. I used it so much, it fell apart! They no longer had that exact product, but I liked this one just as much. It is well made and so adorable, and I use it all the time. Thanks!

Thumbnail of user valv3
1 review
1 helpful vote
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April 20th, 2014

I have read some reviews on this site and can tell that many people have had problems with shipping and quality. I myself was ver dubious about this website to begin with, which is why my first order was for small items with free shipping. They arrived in good condition and within the 20-25 day shipping initially given. I have just recently placed another small order, but I recommend you take the precaution of looking for items both with reviews and pictures so you know what to expect. So far it the website has met my approval, hopefully my future orders come in a decent amount of time and complete. Only time will tell however.

Thumbnail of user vityac
1 review
0 helpful votes
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May 22nd, 2015
Verified purchase

There's an awesome variety of products available, in more than great prices all around. The shipping went surprisingly fast, all things considered (a single order might be separated in several shipments), and the customer service so far has proven to be more than efficient when following cases. I seriously fell in love with this place, and can't wait to order more soon! Highly recommended, without a doubt.

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Thumbnail of user jorgeg24
1 review
1 helpful vote
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December 28th, 2015

Sammy dress offers a very wide variety of trendy clothes as well as many items for the household that you may not find that easily. There are lots of good buys, and a very good selection of items with modern styling and fabrics. Just shop around and see what you like.
Since the merchandise is sent from Asia, it does take time to reach you. If an item is not immediately available, it is sent to you later on in another shipment at no extra cost (you have to be patient, it does eventually come).

Thumbnail of user shaunk9
1 review
7 helpful votes
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September 27th, 2015

Seriously dont be fooled by the products on this site. They look cool and great prices but their size charts are completely wrong. Then they claim if you ordered the wrong size they will only partially refund aka scam. I have been looking into filing in a court where they are located to take them to small claims. Likely will have no outcome but least I get to use their name in legal documents. There are likely enough complaints here to make a class action lawsuit. In short do not use this site.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Shaun K.
Thank you for being kind enough to tell us about your experience!
You are our valued customer, we hope you could send your order number to us, cause we are willing to solve the problem for you.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user bmd
bm d.
1 review
1 helpful vote
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May 16th, 2015

Sammy is definitely one of the better online international sites out there. I was disappointed with Jollychic so I decided to purchase a few things here instead, and all my items from both purchases arrived on time or earlier than expected. Quality on some items vary though, a few of mine were better than I thought but others were more on the you-get-what-you-pay-for end. Would order again!

Tip for consumers:
Order a size up.

Value
Shipping
Quality
Thumbnail of user oliviap35
1 review
1 helpful vote
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April 2nd, 2018
Verified purchase

I have been buying on Sammy Dress for about 5 years, and I had never got a problem. All the products I ordered were like in the photo, came quickly, the size measurements are accurate, and the customer service answers quickly any question you may have. They also have seasonal coupons and rewards your purchases with points you can redeem in future purchases. Those are very useful!
Also, the range of products is quite wide, from dresses to jewelry to bags and shoes, and home supplies! I have bought products from different categories, and have good quality overall. Tops and dresses fits well, leggings are strong and wont show through (this is so important for women with big thighs), shoes fits perfectly and are comfortable and durable.

All in all, Sammy dress has proven to be a reliable web with excellent products and great service, I always recommend it to my friends when they ask me for a good online store.

Thumbnail of user jesser27
1 review
1 helpful vote
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October 25th, 2014

2 months ago I placed an order. 2 months is a long time to wait for anything. I contacted customer support about my order and they told me to wait "several more days" that it had been shipped. I requested a refund, because after a month I assume something went wrong, after 2 months, it's not coming. Sammy Dress REFUSES to refund my order, I've now argued back and forth through their ticket system for another 2 weeks. They've offered me a few coupon codes, like I'd ever order from this place again.

Tip for consumers:
Don't use this site.

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Thumbnail of user samb126
1 review
1 helpful vote
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November 6th, 2015

This is absolutely the worst online experience I have ever had. Ever. First of all it took 20 count them 20 days to receive my first order it was incomplete I was still waiting on one more piece no one let me know it was going to take longer. Ok so I send emails with no response. 3 mind you. Ok fine what other choice do I have except to wait. So here it is 40 days later I received the last piece of my order AND IT HAS A HOLE IN IT! I am beyond pissed. I hate that I ever looked at this website it's horrible please no one put yourself through this they are awful. I've never been ripped off like this. Ever

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Sam b.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user sashae1
1 review
0 helpful votes
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February 6th, 2015

I found the prices hard to believe at first. The reviews are hit and miss but I love this site! The fashion if you know how to work it is fantastic! Just remember S-M-L US sizes do not apply here! Get a measuring tape and so long as you know your measurements you will enjoy your shopping experience

Tip for consumers:
Shop with a measuring tape in hand! Give it two weeks to get your items shipping is slow.

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Value
Shipping
Quality
Thumbnail of user jenn3327
1 review
1 helpful vote
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December 25th, 2015

When and if you receive the items you order - may take 3 weeks or longer, they smell so bad like they have been sitting in a damp basement for 20 years. The material is garbage and if you order anything with buttons - you better get your sewing kit out to fix them - however, I am just going to throw my entire order away because it is garbage. This company is bad joke - If you don't know this already - they are located in China - not that it matters but that is one of the reasons that it takes so long to get your crappy clothes.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Jen,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user carolew11
1 review
2 helpful votes
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November 13th, 2015

OMG I can't believe that I waited do long and only received 3 of 4 items. XL is XS and I can put my fingers thru the fabric. Very disappointed. Not great because can't return and could have used this money fir something of quality. How do they stay in business?

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Carole,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user madelenec
1 review
1 helpful vote
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April 22nd, 2014

I love this site! The prices and quality are very good, as well as the shipping costs. Friendly fast customer service, they respond in 24 hours. Only problem is that the shipping time is very long, so if you need an item for a particular day, order it far in advance!

Thumbnail of user ariellew2
2 reviews
1 helpful vote
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April 23rd, 2016
Verified purchase

I am very pleased with Sammy Dress. I recently ordered a bathing suit from the site, this was my first online shopping and I can safely say it wont be my last. The customer service is really good- Quick response and regular check ups. The price is low, compared to what I'd spend if I was shopping in my country. I would suggest that you look at the comments and the customer's picture of the product before you make a purchase though.

Thumbnail of user veronicae5
1 review
2 helpful votes
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March 20th, 2016

Hi!

I ordered a swimming suit that I love so much. The size was perfect for me. I normally can't fit tops I order from other sites because they are usually big. I have to order big due to my lower part of my body being big but Sammy Dress product was great from top to bottom. I got so many compliments. So it's only right that I buy more. I plan on buying another one for this summer coming up. I will also buy other items. I have a full list of favorites right now. I will be ordering from them very soon.

Thumbnail of user gabardineg
1 review
6 helpful votes
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January 27th, 2016

Horrible! Spent 40$ and never received items. I was told via many emails it's not their fault. No teaching numbers. They said they don't know where it goes after customs. Refused to fix it. After a while they stopped answering my emails. I finally found a phone number to call, except no one ever picks up. The worst.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Gabardine,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user sharissat1
1 review
0 helpful votes
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June 27th, 2015

Sammy dress is an amazing website that allows me get the top of fashion for little money. They have a large variety of items and they all look gorgeous. I will continue to shop here for the latest fashion with these unbeatable prices.

Thumbnail of user jackyl3
1 review
2 helpful votes
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April 8th, 2015

All three t-shirts ordered in a large, fail to fit my daughter who's a size 10 (English size) they won't reply to any email I've sent them & I'm now the 'proud' owner of three bits of tat!
Stay away from this firm...

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Jacky,
Sorry to hear that the items don't fit for you.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. We have detailed size chart for each website.
For your problem, we are willing to solve it for you to your satisfaction. Please contact us and tell us your order number.
Best Regards
Customer Service

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