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  • Sammy Dress

Sammy Dress

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Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 205th among Prom Dresses sites.

  • Service
    1245
  • Value
    1231
  • Shipping
    1264
  • Returns
    695
  • Quality
    1200
313
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How would you rate Sammy Dress?
Top Positive Review

“Sizes and Shipping”

Jessie J.
2/1/15

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Top Critical Review

“Quality, size and customer service unreliable”

Mileva L.
3/9/15

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Reviews (6,937)

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sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user mileval
3 reviews
3 helpful votes
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March 9th, 2015

Ordered several things from them. One for Xmas which didn't arrive until several weeks AFTER Christmas. Delivery was between 1-2 months. Size was also an issue. See pics of blouses. Dress ordered L got XL Bathing suit ordered ran big too. To return, even if it is their fault like the blouses is to China on you. Buyer beware. There are basically no returns and the product fabric is low quality. Sad for me.

Tip for consumers:
If you buy, look for as much info as possible since sizing is dramatically different. If you look at the photos, the XL is actually a child's large? with no darts. Material quality and color are different. Plan on at least a month to get it and plan on no returns or inadequate customer service.

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Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Mileva,

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Would you mind to tell us your order number so that we can check and resolve the problems together ASAP, OK?
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.

Best Regards
Sammydress Customer Service

Thumbnail of user jessiej5
1 review
0 helpful votes
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February 1st, 2015

I'm a big fan of sammy dress. If the item ships within 3 business days then place your order. If it ships 5-15 then it's most likely not in stock. Im 5'3" 135 and one size to medium fits very well. My shoe size is 6.5 US. A size 40 fits perfect. I've placed multiple orders and i am satisfied with the products. I'd recommend ordering items out of season bc its cheap and you'll be ready for that season in advance. I've ordered many summer dresses and they came promptly. Overall the shipping depends on the product availability.

Thumbnail of user natashag8
1 review
6 helpful votes
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October 23rd, 2015

I ordered 7 items for 88.21. Expedited shipping was cheapest so I went with that for 32.91 and also opted to get the insurance (2.76) because of all the poor reviews I was reading. Grand total 123.88. I place my order 10/15/15 (Thursday)@ 8:37 AM PST. I just received an email that it was being shipped out (10/19/2015 23:15:13 PM PST) DHL. Tracked the package on DHL express shipping site which confirmed they received the shipment information and is being shipped from Singapore. It should take 3-7 business days as long as it doesn't get held up in customs. I will provide another review once I receive the merchandise.

Thumbnail of user julsk
1 review
1 helpful vote
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June 25th, 2016
Verified purchase

This cardigan is amazing! Super warm and soft and I love the pattern! It's pretty thin but will still keep you warm and looking cute! Came very fast - in 13 days. Fit very wel. Great for a casual outing or can be dressed up with a belt! L

Tip for consumers:
sammydress.com give you S-points for your order/ When your points reach 50 (minimum), you can use them for discount.

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Thumbnail of user amys112
1 review
1 helpful vote
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January 7th, 2016

The items that did come were the wrong colors (brown instead of black as shown in images, etc) and one had a broken snap. I can't get customer service because their phone is down and their support form requires a nonexistent login. Oh, and one of the six items I ordered just hasn't shipped with no indication of when it will ship, despite paying for expedited shipping.

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Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Amy,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
About the issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user asiata
1 review
2 helpful votes
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August 13th, 2015

Actually, I bought multiple items all at are affordable prices. In addition, whenever I contacted the support team they respond asap with ready solutions - in case of issue with your purchase like out of stock or damaged on receive.

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Thumbnail of user donnan17
1 review
0 helpful votes
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October 16th, 2015

I had absolutely no problems with my order; in fact, it arrived a little more quickly than I expected. The prices are amazing for the quality! The photos are representative of the products.

The sizes are based on Asian standards, so they run a bit smaller than American sizes. Measure and consult size charts - order a size or 2 smaller than you normally wear. Mine fit perfectly!

I will definitely use this company again.

Tip for consumers:
Check your size against the size charts - sizes run slightly smaller than US sizes.

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Thumbnail of user christinem47
1 review
0 helpful votes
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July 20th, 2015

I ordered a number of dresses just before summer hit and the customer service told me my order would be in two packages, I received my whole order before estimated date of arrival minus one item which is pretty fair overall for the price and quality, most of what I expected. I would definitely recommend checking the site out, I'm definitely going to be ordering things from here again.

Tip for consumers:
if the sizes are only one size they may need some tailoring, it's best to check the reviews of things you buy to see what others who have ordered the item before have to say.below is a picture of my favorite dresses I ordered for less than 10$!

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Thumbnail of user jennyleem
1 review
0 helpful votes
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July 4th, 2016

This is an excellent website for unique and up to date clothes and beautiful jewelry, they have anything and everything on this website that you will want. The prices are very affordable for everyone. Customer service is great, if you have a problem or order something too small it is taken care of immediately at no charge to you. Check it out! You won't be disappointed.

Tip for consumers:
there is a lot to see so take your time and see it all

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Thumbnail of user marioz2
3 reviews
7 helpful votes
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January 25th, 2016

Ordered one gray coat my size is m ordered xl its still to small but can be useful if side pocket not almost on chest material looking totally different and its more long as jacket then coat. Contact them and now I will see what will happen.and happens this they not see the difference between product what they show and what they send obviously they are blind but they are ready give me half of price on wallet if I send product back with my money. For sure I will order from them again. Never. And hope anyone who read this will learn on my mistake

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Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear mario,
Thank you for your message.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve it.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user annl19
1 review
0 helpful votes
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February 25th, 2015

First off threads were coming loose from the seams. Size was way off. Could probably fit a small child. The fabric is unfinished, the oil machinery smell was over powering. I use to work in the fabric industry and before a fabric can be made into clothing it goes through a finishing process which removes that machinery oil smell. To much trouble and costly to return it. Will never purchase from them again. Photos included.

Tip for consumers:
If this sweater is a sample of what they sell, you need to be cautious about what you purchase from them.

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Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Ann,

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
For the issues you mentioned, we can not sure at present as the item was indeed checked before the shipping. Due to the uncertain factors during the time of shipping, the item may be affected to lead the issues.
Please tell us your order number so that we can check and give you a better solution.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.

Best Regards
Sammydress Customer Service

Thumbnail of user aprils13
1 review
0 helpful votes
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November 3rd, 2014

I have ordered a few things from them and they have very low prices on many things, especially if you shop in their sales section. I even got free shipping on my last two orders! No problems with shipping, and customer service gets back to me promptly. I recommend this website to my friends

Tip for consumers:
Make sure you read the comments section for if it runs small or something!

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Thumbnail of user shayj3
5 reviews
35 helpful votes
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December 30th, 2017

07/02/2017 16:11:07 PM Thank you for shipping out my pillow covers in a fast and safe way. I will say that I wish the shipping times were faster. But my pillow cases arrived very good. I will be looking forward to shopping with you soon..

Tip for consumers:
be patient with shipping times. Order and let it go it will arrive.

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Thumbnail of user ashleyp32
1 review
1 helpful vote
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September 27th, 2014
Verified purchase

Love this website they have clothing, accessories, shoes, & home items at an affordable but you think they would cost more which is the best part. Can't wait to place another order my birthday is coming up soon.

Thumbnail of user marshab7
1 review
0 helpful votes
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January 3rd, 2015
Verified purchase

There are so many beautiful items at reasonable prices to choose from. It doesn't matter what style of dress you prefer because there is something for everyone. The shipping takes about 4-6 weeks but it's worth the wait. Very happy buyer thus far.

Thumbnail of user sammik1
1 review
9 helpful votes
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December 1st, 2016

This site is a classic example of "you get what you pay for." Except sometimes I'm pleasantly surprised! I've ordered twice from SD each order was ~$50- which in Asian clothes means 10 or more items for each order. 7/10 items are decent, one usually becomes a staple in my wardrobe and the others I just send to Goodwill or trash. SD is also the best price for trendy Asian clothes I've found (I also check amazon & ebay before ordering.) Words of advice: Read reviews when possible. Remember that these clothes ALWAYS run small. Don't expect too much- if that $3 shirt sucks consider it a lesson learned. And if you love something- write a review! They're SO helpful for others trying to navigate the site.

Thumbnail of user amberg21
1 review
0 helpful votes
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June 17th, 2015
Verified purchase

Overall quite good, all products were of quality material, and I received my order in a timely manner. There were no surprises as each item was exactly like the picture, except for one slight color difference. I would definitely buy from them again

Thumbnail of user michellej61
1 review
2 helpful votes
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March 1st, 2016

Well. 3 items ordered only one has arrived. Left it a few more days until the full expected delivery time had expired. Tried contacting via the 'post sales' methods advised. No response so used the live chat option. Advisor gave me an expected date for stock arrival which I guess I'll need to add another 20 days onto for delivery. Not very hopeful having read tons of reviews on this site. Of more concern to me is the fact that I've never had issues with my credit card, but 5 days after placing this order my credit card has been accessed twice. I'm not saying it had anything to do with this company, it's just a very unusual coincidence... Waiting and seeing.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Michelle,
Thank you your feedback.We apologize for this inconvenience caused.
About the delivery issue, we would like to work with you to check the status.
About your credit card issue, we would like to assist you to verify it.
Would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user vanessad13
1 review
0 helpful votes
  • Send Message
September 15th, 2014
Verified purchase

Excellent website with a very good value for money. Articles correspond to the description - no unpleasant surprises.
However, shipping charges remain very high if i buy a large order.
One of my site favourite.

Thumbnail of user victoriag10
1 review
0 helpful votes
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November 7th, 2014
Verified purchase

Sammy Dress was a positive experience. I will definitely be ordering from there again. The clothes are very accurate with their pictures and true to size. Just remember you get what you pay for so do not expect gucci.

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Thumbnail of user anzelak
2 reviews
1 helpful vote
  • Send Message
April 3rd, 2015
Verified purchase

Outstanding Customer Service, have been given discount just for waiting longer than expected to get my order (item was unavailable due to high demand). Items are just like shown on the website, very pleased! Will definitely ordering again!
Thank You!

Thumbnail of user courtneym37
1 review
0 helpful votes
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November 9th, 2014
Verified purchase

Sammy Dress doesn't only have low prices but a fun site to just browse upon. It's also amazing that you can earn points to use as coupons, which comes in handy. The clothes are also up to date and unbelievably comfortable.

Thumbnail of user nicoles78
1 review
1 helpful vote
  • Send Message
June 2nd, 2015
Verified purchase

Sammy Dress is very cool. I've used it before and I have no complaints.It has a wide variety of goods for amazing prices! There I can always find unique, modern and stylish clothing, that matches my style perfectly. I would definately recommend this site.

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Thumbnail of user bajanstarj
1 review
1 helpful vote
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March 21st, 2015
Verified purchase

I've been using Sammy Dress for quite sometime now and my experiences are always phenomenal! Excellent customer service, great prices and even greater quality. What I also love is the fact that clothing does not take too long to arrive - win win in my books.

I will be back for another couple of dresses! :)

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Thumbnail of user charlotteg34
1 review
0 helpful votes
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August 23rd, 2017

Excellent Prices - excellent quality! Expect lengthy delays in shipping to US, as the packages come from overseas... but other than that, which can't be helped, this site is great! Customer service is also friendly and helpful when/if you need them.

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3.6
6,937 reviews
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