I have ordered a few colognes and most of them were amazing. My favorite was Versace Eros and Sexual Noir. I will definitely buy more and I will recommend to others.
I am loving these new scents. Each one that I receive is an eye opener. I never would have tried them on my on. I highly recommend scentbird. I'm loving me!
We are so grateful for your 5-star review, Brenda. Thanks for sharing your rating with us and the community. ❤️
I absolutely love scentbird. I am able to try out different fragrances without having to spend a lot of money. So far every fragrance I have received I have really liked.
Hi Mary, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you! ❤️
I love being able to get designer fragrances to try each month. The price is great and the fragrance lasts me a month sometimes more. I am so happy I tried this and will continue to subscribe to it.
This comment means the world to us, Kandy! ❤️ Helping our customers explore the world of fragrances and find delicious scents is all we hear for! And it’s so great to hear that we accomplished this mission for you! Thank you for sharing!
After my first order I cancelled the subscription because a month passed and not one unit came. It was impossible to reach them and not one email received. When I cancel i ask for refund to find out they do not refund at all. THIS IS A SCAM DO NOT I REPEAT DO NOT DO BUSINESS WITH THEM AT ALL. IF YOU SIGN UP YOU HAVE JUST BECOME A DONOR TO THEM.
Hi Joshua! We're sorry your Welcome Kit was delayed. We hope since leaving this message, you've received your fragrance and love its scent. However, if not, please email us at socialsupport@scentbird.com and we'll be sure to make this better for you.
I had blind-subscribed based on an article I read on a trusted blog, maybe foolishly. The website functions well, with plenty of information about each scent and good recommendation tools. Once I had my order together (I opted for a scent and a face cream), it took a while for it to ship - maybe 5 or so days. Within their guidelines. After it had shipped, the delivery date came and went. When I saw that it had yet to be delivered, I chose that as a good time to actually research this company.
Anyone who's gotten to this site has likely already seen the BBB rating, and a few other website ratings site. I got nervous, and reached out to their customer service. I received a response right away, who assured me that, if the package was lost in the mail, they would replace it. The next day, when it had yet to be updated still, they reached back out to me to let me know they had sent in the replacement order.
I received that order a few days later, and I couldn't be more pleased with the contents. The fragrance was definitely genuine and not old, and the face cream was larger than I expected. Many thanks to their customer service agent, Pat G., who made sure I was taken care of, and who re-assured me as to the legitimacy of this company. Pat calmed any fears I had about keeping my subscription active, and now I can't wait for April 2020 to come in the mail.
Hi James, thank you so much for sharing your positive experience with us :) We are beyond grateful that you gave us a chance despite knowing the growth challenges we had as a company. Our team is working hard to improve the overall quality of our service and processes as well as communication :) We are so happy to hear this and we'll definitely pass this on to the team. We are always here to help and assist you and all of our customers in any way we can. - Pat G. ❤️
I took a survey and was told I would receive an item from this company, and they are withholding the item from me unless I enroll in a subscription which I was NOT informed through a separate entity that I would be required to do
Hi Kristin, this message sounds concerning! Kindly note that Scentbird is a fragrance-sampling service that operates on a recurring subscription basis. We do not hold surveys or giveaways of stand-alone products. Could you please email support@scentbird.com so we could look into this situation closer and see what survey you're referring to and who offered you this deal? Thanks ahead!
A little expensive considering the brands you have, the ones you're missing and the ones you're slowly taking away. Find myself running out of options to order.
Hi Sophia, thank you for your honest review. Rest assured that our team is doing their best to keep extending our fragrance collection. We have around 450+ fragrances by 120 different luxury and niche brands. Kindly note that you can always request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request. We'd really appreciate your feedback!
Love this service. Great deals and they ship to Canada! They have a huge selection of fragrances and you can select which fragrances you want every month.
Hi Nicole, thank you for your love and support! We really appreciate your positive feedback! ❤️
Scentbird is great. It is a great business and the colognes are top notch. You will most definitely find a scent that suits you. Mine is F*ck mondays by confessions of a rebel
Thank you for your amazing review, Tavian! ❤️ We're really happy to hear that you're loving F*ck Mondays by Confessions Of A Rebel, we’ve found it’s a definite customer favorite! Thank you for sharing your experience.
I love being able to try fancy fragrances each month. Its easy and a pretty good price. I get two files a month and am happy with delivery. Happy with scentbird in general.
Thank you for your love and support, Ashley! We're so grateful for customers like you! ❤️
This is a great value. It lets you try the fragrances without committing to a expensive bottle. Then if you choose you can purchase a large bottle of your favorites
Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us! ❤️
Every month I'm excited to get my new scent. Love the variety. I try to get different products just to try them. I have not been disappointed yet. Thank you
Hi Clydine, thank you so much for the 5-star review! We're really happy to hear that you're enjoying trying out new scents! Thanks for sharing! :)
The products from scentbird are well package and the colognes I purchased smell really good and I purchased at least 9 or more so enjoy scentbird it's a great product.
We are so grateful for your positive review, Mike. Thanks for sharing your rating with us and the community!
I joined Scentbird in Oct 2018. They sent me that shipment and that's it... Yet they continue to charge my Paypal acct monthly. I have filed claims with the FTC and Paypal... DON'T ORDER ANYTHING FROM THESE PEOPLE, IT IS A SCAM. They don't have a phone number and they do not respond to emails.
Oh no Kristin! We can definitely look into this for you. Feel free to email us at socialsupport@scentbird.com and we’ll be more than happy to rectify this situation!
I cancelled multiple times yet they keep sending and charging. I had to threaten them with legal action before they stopped. They conveniently do not give access to their support. I had to dig it up online. DO NOT SIGN UP WITH THESE PEOPLE.
Hi Charles, so sorry to hear about your experience and the impression of our service that you have :( . Rest assured that if a subscription is successfully canceled, we will never bill the account. Kindly note that the cancellation button is located at the bottom of the Manage Subscription page. And if you're having difficulties canceling, our team is always available for assistance. The contact form is there on our website, we answer queries via our Instagram, Facebook, and Twitter pages, and are available via socialsupport@scentbird.com. Feel free to message us through these means of communication if you have any other questions ❤️
Now their email inbox is full because they refuse to provide any customer service.
I signed up via Sweatcoin which never asked for an email address or password creation. But my email address is associated with my Sweatcoin and should have been on record. I have never been able to sign into my account since I chose fragrances. I received the November fragrance but when I try to sign in, it just creates a new account.
DO NOT SIGN UP FOR SCENTBIRD. THEY CANNOT KEEP UP WITH THE DEMAND, or worse, THEY DO NOT CARE THAT THEY ARE SCAMMING PEOPLE.
Oh no Erin! We appreciate your feedback and we’re sorry this was your experience with us. If you ever decide to give us another chance in the future, we can definitely help you access your account and address any of your other concerns. Please email us at socialsupport@scentbird.com!
Waited over a month and nothing! Contact customer service they tell me my address is wrong, I went back and checked my address, it was right and still nothing!
Hi Sarah, we're really sorry to hear about the issue. This certainly doesn't sound right. Please email us at socialsupport@scentbird.com and we'll get everything resolved today. Thank you for bearing with us!
I have tried to cancel my subscription since august. I have emailed, contacted tried in settings and they still charge me every month. They have never responded or helped.
Hi Ruby, I’m sorry to hear that you had a difficult time getting in contact with us. Kindly note that you can always contact us using the Help Form located at the bottom left of every page on our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. Please email us at socialsupport@scentbird.com if you still need any help. Thank you!
At first I was a little worried about something not smelling like what I was looking for. But each and every month I was more and more blown away. It's well worth a shot
Hi Karlisa, thanks for leaving us such a wonderful review. We are thrilled that you love our fragrances! ❤️
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!