Scentbird is the absolute best website to get amazing, good quality perfume and cologne at a very good price. I joined and was very skeptical but today after several months of membership I am constantly recommending scentbird to everybody.
This is an excellent way to try perfume and not get stuck with a full size bottle if the scent is awful. Some fragrance reviews are not helpful and there should be requirements as to what should be included. The protective cases are very nice.
Hi Micki, thank you for taking the time to rate our service! I'll definitely pass your valuable feedback on to the team! Please reach out to socialsupport@scentbird.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Stay safe! ❤️
I just received my 4th monthly scent and I have not like ANY of them so far. I even chose the last 2 myself. I will see what November's choice is like before I cancel, but so far it has been a waste of money.
Hi Judy, I'm sorry to hear that you're not enjoying our scents. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at socialsupport@scentbird.com and a member of our team will be with you shortly. Thank you for reaching out.
It is nice to try a different scent and see if you love it or just like it before you lay out a lot of cash. This has been a wonderful opportunity and I have found a few that I might buy full sized.
Thanks
Thank you very much for your amazing review, Paula! ❤️ We are really happy to hear that you were able to find the scents you truly enjoy. Thank you for sharing this with us and the community!
My second perfume came last month. When I opened it. It was half full. It's already a small container. I have sprayed it maybe twice since then and it is almost gone. Maybe you should fix your containers and I won't cancel.
Hi Sinda, thank you for letting us know and we're so sorry to hear that your fragrance arrived this way :( We hope that you were already given a replacement by our team and rest assured our quality assurance team is doing their best to improve the standards of our fragrance vials. Feel free to reach out to us at socialsupport@scentbird.com if you need clarifications and thanks for bearing with us!
First time buyer. Scentbird took my money. I never received the perfume I ordered. That let me know never again! I try to email back but they don't want to help me! Money lost! God will give back.
Theresa, in Houston Texas
Hi Theresa, so sorry to hear about your experience. Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders in case we received a customer's query. Could you please email us at You support@scentbird.com or DM us through Instagram or Facebook, so we could make sure we received your request and assist you accordingly? Thank you ahead!
Terrible customer service, and once you cancel they still try to be sneaky and keep charging your account. And OF COURSE they don't have a customer service phone line. So you can only email them and they never respond. I will literally never use their service again. Im have just recently reported them as well.
Hi Rae, so disappointed to hear that your experience with us wasn't as great as it could've been. Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. You can email us at support@scentbird.com or contact us via Instagram or Facebook. We'll be happy to help you out!
I am genuinely satisfied with this monthly subscription to ALL the glorious smell goods at my indecisive fingertips! Brava, Scentbird... Brava!
My ego is fed monthly with the goods and the frequent compliments keep the sway in this ladies hips!
Hi Kristine, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing this amazing photo! ❤️
I really enjoy receiving my scentbird package every month. The website or app is very easy to use and I love how you get to choose which scent you want to be sent to you for each month and how easy it is to change this up if you decide to change your mind. I do however wish there were more scents such as various coach perfumes, various victoria secret perfumes, taylor swift, gorgio armani, lucky brand, hollister, and other scents such as these, especially the coach and victoria secret perfumes. Thank you for a great experience with your business.
Thank you so much for your 5-star review, Alisha! We will share this with the rest of team to let them know to keep up the amazing work. Kindly note that you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request
They have a lot of perfume and colognes. Great merchandise to enjoy. I enjoy receiving them. However, I do have a problem with the payment and shipping. I get charged on the 5th of the month, but don't receive my perfume until the end of the month. It takes a whole month to process my payment. If your a patient person and don't mind, then I would say give them a try. Other than that, they are wonderful. Thanks scentbird.
Hi Twilynn, thank you for your honest feedback. We're pleased to hear that you're enjoying your overall experience. Kindly note that recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing on the 5th of each month (please add shipping time from here). We do aim to deliver all orders by the end of each month so that you can enjoy your new scent starting from the first day of the following month. Feel free to email us at socialsupport@scentbird.com if you have any questions. Thank you for your patience! ❤️
I cancelled my original subscription to scentbird due to my packages being damaged and the cologne being empty upon arrival. I reached out to the company and never got any response or reimbursement. After I cancelled I was sent an offer to join back again so I did. After initial payment my package was never delivered. This company is worthless and not worth the headache. I strongly recommend that everyone stay away from this company unless you like throwing your money away.
I was charged $32 from scentbird and I don't have a subscription. I went to the website and see I had items in the cart but I never subscribed or ordered anything. The items are still in the cart and when I checked subscriptions it said "Not Subscribed." When I went to contact them the only option is to email! Looks like I have to dispute with my bank because I've yet to hear back from them.
Hi Raine, so sorry that you incurred an unexpected charge from Scentbird! Rest assured that we are not able to charge your billing source unless you place an order yourself and place your billing information on file. Kindly note that even if you don't have an active subscription, you still can place one-time order by placing an order via our cart. Our Customer Experience Team is always here to assist you and check the charges/orders for you. Just contact us via support@scentbird.com or our Social Media channels, and one of our Team members will get back to you ASAP.
I have thoroughly enjoyed being a member of Scentbird. I have received some excellent smelling fragrances that have certainly broadened my horizons on scents to wear. For years I wore my "signature scent" but this app has allowed me to try some new and exquisite smelling fragrances. Absolutely recommend Scentbird!
Hi Leah, thank you for your love and support! We really appreciate your positive feedback! ❤️
Not quite what I expected but still a good fragrance. It almost smells a little burnt(that sounds odd I know) but very citrusy which was nice. Very pungent - you only need one spray - 2 tops.
Thanks for the feedback, Frida!🤗 We're glad you enjoyed the citrusy notes. A little goes a long way! If you have any other thoughts or need recommendations, feel free to reach out at support@scentbird.com. Enjoy your fragrance!🥰
I have been using this site for about 6 months, maybe a bit longer. In the beginning, I had some of the same problems other reviewers have had. I have always received my order, however not always on time or the site has said, it was delivered, but it had not been. My problem with this site is the customer care. In my emails to the company, I have gotten responses that had nothing to do with what I was writing about or worse, they would ask me for all of this information, that was already in my email. Happily, I haven't had any problems for a while. I love the products, the service and ability to try things and not be into it for $100+. Am I confident there will not be any problems in the future? No. Am I willing to recommend this site to others (especially with all the pressure they seem to put on you, to do so) right now, No.
Hi Jamie, thank you for your honest feedback. Please accept my sincere apologies for the inconsistent customer service. We would like to let you know that your feedback has been taken very seriously and it extensively helps us to grow and better our service. If you ever need any assistance, kindly email us at socialsupport@scentbird.com and one of our team will be with you within 24 hours. Thank you!
I've been using Scentbird for a little under a year now and have found it to be a great source for trying out new fragrances. If you don't have very many perfumes, this is a great way to increase your fragrance wardrobe, or find your new favorite fragrance! I highly recommend Scentbird!
Hi Jas, so glad that overall you love your Scentbird experience ❤️ It's true, because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! ❤️ We'll definitely forward your feedback to the team :) Thank you!
I have yet to be disappointed in any fragrance that I have ordered. They are exactly what they say they are going to be and I have been thoroughly satisfied. I plan on continuing this service for as long as it continues to be the stand up site that they are.
Hi Caprice, we're delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
I've appreciated this business. They have a great system and it works well. I've received awesome colognes in a timely manner and it's fun. I've even been able to pause if I needed to. I appreciate this. All in all, it's been a great experience!
So happy to know you're loving your Scentbird experience, Patrick! 🌟 Our team is all about keeping the excitement and joy coming your way each month. Thanks a ton for your support! ❤️😊
Since I started my subscription with Scentbird, I've received quite a few scents that I really like. I've received a few that I didn't like at all, and I've received scents that I LOVE and are exactly what I like in a scent. I've even ordered a full size scent and will probably order more in the future. I appreciate the variety in products as well. The website is easy to use and customer service is helpful. I have no complaints whatsoever with this scent subscription service. :)
Thank you so much for your positive review, Kimberly ❤️ Rest assured that our team is working on improving our delivery times. Thank you for your feedback!
I have tried to cancel my subscription with these people and they never get back to me. Ive hit some hard times and really cant afford it and they still keep taking money out of my acct! Do not recommend them to anyone!
Hi Michelle, I'm sorry to hear that you faced issues while trying to cancel your subscription. Kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately by canceling your subscription for you. Thank you for your patience!
Answer: Hi Lisa and John, we're so sorry to hear your experience wasn't a great one We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
Answer: Hi Kambra Apologies for the confusion caused. The price of a 2pcs/6-month fully paid subscription is $135 :) We hope this helps!
Answer: I am frequently asked what perfume I am wearing. It's nice to change things up. My husband has liked all but one of the scents I've received. I LOVE getting a different scents every month. Perfumes smell very different on different people so it's interesting to smell the difference between a perfume on myself versus that same perfume on my daughter but I absolutely love this entire concept and the business is top-notch as it pertains to the customer service and the expedited shipping to ensure that the product arrives when it is supposed to.
Answer: I have tried Scentbox. They are about the same price for a little less volume.
Answer: Hi Jason, we completely understand your concerns but we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We're happy and available to help via email (socialsupport@scentbird.com) and social media. Feel free to message us if you need any help!
Answer: Hi Cindie, we're so sorry to hear your experience wasn't a great one. We're more than happy to take a closer look at this matter further. Kindly email us at socialsupport@scentbird.com and our team will respond to you shortly.
Answer: Hey, Susanne! You absolutely can go through our Fragrance Quiz; Just log in to your account, then click on the following link: http://scentbird.com/smart-recommendations; this allows us to suggest fragrances based on your taste.
Answer: We totally get it—trying new scents can be hit or miss. No worries, though! We can set you up with a free one-time replacement. Just email us at support@scentbird.com. We've got you covered!🥰
Answer: Sorry to hear about that!😔 If you ever receive a defective product, just reach out to us at support@scentbird.com, and we'll replace it for you. We've got your back! 💪
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Hi Megan, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing it with us and the community ❤️