Scentbird

I have tried to cancel my service twice and the first time I was told it would cost me $39.00 to cancel and second time I was told it would cost me $37.00 I was going to cancel because I am on a fixed income and money is tight right now. And if I can not afford $16.95 a month right now I can't afford $37.00. I have been getting scentbird for over 2 years and I was only going too cancel temporarily so I could get control of my finances. But if it is this hard to cancel I am not sure I want it to be temporary. When I first signed up it said cancel anytime it didn't say anything about paying too cancel. So how do I cancel with out paying $37.00?

They charged my husband's account for months before I realized that he was still paying for this $#*!ty subscription. I never received the product they were billing me for and when I asked if they could refund me my money they refused as well as refused to send out the product I payed for and never got. They find any excuse to take your money and not have to give you the product. I hope this company is shut down soon. It seems like there is a lot of us on the same boat with this fraudulent buisness.

I like the queue and the option to buy ahead of time.
Wish it was easier to Like and Dislike scents I've already tried (I already know I like Calvin Klein Eternity) - something diagnostic for people who already know what they do and don't like when they come here for the first time.
More clean and vegan brands please! I love the Sanctuary series.
In the quiz add an option for someone to be both masculine and feminine or neither (ex. Masculine; Feminine; I like both; Somewhere in between)

I am over the moon with Scentbird. I have collected over 40 name brand perfumes (ie. Prada, Juicy Couture, Cartier, Versace, Gucci, Salvatore Ferragamo, Dolce & Gabbana and Michael Kors, etc.) I could not afford my wonderful collection of scents without Scentbird. I now have the opportunity to sample all of my favorite perfumes prior to purchasing a larger bottle. Also, I love the vibrant colored cases that Scentbird offers. The only con is I wish Scentbird would use Fedex or UPS for shipping vs USPS. USPS is not reliable they have already loss one of my packages.

Truth is if you want my opinion it is not free. It will cost you to find out how I feel. If I review you for free it does nothing for me while at the same time giving you more credibility. That credibility is equity for your future and I do not benefit from that.

I paid for the order in September and the order still hasn't arrived. (It's now the end of December) They just scammed me, disgusting company, they also took double payment for the next order, I was able to return some of the money.
It is better to buy perfume from adequate sellers.

The concept of the website is awesome to bad they cant get it right. If they don't have the perfume in your queue they just don't send you anything that month instead of going to the next scent in your queue or sending you an email, so you can go months without getting anything or they send you there fragrance of the month what they choose when they choose. The last fragrance I received was not put together correct and when I opened it and went to put it in the bottle the top came off and spilled on my rug. They have yet to respond to my emails. Cancelled that subscription.

I was able to get a great variety of fragrances quickly. They have popular known fragrances, I was able to get Versace eros, creed aventus, dolce Gabbana light blue, Burberry brit in only 2 months. Great deal.

I used a discount code from a YouTuber for 3 fragrances for 8 dollars. When I went to use it that was not the actual deal so I cancelled right then. I explained this same thing and got refund the 8 dollars. I have Rocket Money that shows your bills and recurring charges. Scentbird charged me 17 dollars just for this month when I cancelled months ago. I still have the email when talked to them. I've been trying to get my money back for 4 days.

I ordered a monthly subscription for my wife for Christmas and so far she has not received anything and they will not respond to my messages. I couldn't post without giving them at least 1 star and they don't deserve it.

Not impressed at all. I started a subscription and then after reviewing my bank statements, realized within thirty minutes of buying that subscription that it would not be something I could afford at the time. I sent them an email requesting cancellation of my subscription, as their website was unhelpful in how to cancel it myself. They cancelled it, but have yet to refund me, despite me requesting the refund within thirty minutes of starting the subscription. I hadn't even picked out the perfumes I wanted, so I do not even know if I paid $12.58 for nothing. I emailed them twice and haven't gotten a response back. I haven't requested any perfumes for the subscription and they haven't shipped anything out, so there is no reason not to refund me. Very unprofessional and unimpressed. I no longer recommend this brand.

The thought of trying out new perfumes was great until you want to cancel your subscription that is. I wasn't getting any perfumes I liked so I wanted to cancel. I sent 3 support emails and finally got an auto response on the 3rd. That was a week ago and I've sent 2 follow up emails and STILL have not heard anything. I want to cancel me account! They have the absolute worst customer service ever.

Decided to try scent bird amd the first months was 8 USD, and to upgrade for the first month it was and additional 12 USD. I chose 3 scents one being an extra 10 dollars. After I checked my account I was charged by them 3 separate time adding up to over 70 dollars. I immediately reached out to cancel the subscription and be refunded and after 2 days they finally responded saying it was to late and they had shipped the order. They didn't ship the order until the next day. They also claimed I had ordered 2 premium scent and apparently the premium 3 scent deal didn't apply to my account. I asked them for an actual bill to see how they broke down the charges and I haven't recieved any response from them. So for 1/10 customer service and incredibly misleading pricing