I received an empty package with no fragrance in it. And the website has NO link to cancel your subscription. I emailed support and never got a response. Nor was I reimbursed. Service was garbage, and customer support is non-existent. I DO NOT recommend using Scentbird.
I love everything about this company. Great scents for great prices. You get the chance to smell great and options to let your friends in on free scents with you. For sure a outstanding company. They ship fast so you never really go without. And the packaging is always so durable. I like have a variety of scents on hand because each day is a new one
We can’t thank you enough for the kind words, Kattie ❤️ We count ourselves lucky for customers like you!
Being able to try designer fragrances that I wouldn't go splurge for every month is a game changer. I have learned about new fragrances that I ever would have otherwise and really broadened the type of scents that I will wear also. It's simple and a no brainer!
The cute cases are very nice, I have six different colors which makes it easy to tell my fragrances apart at a glance and the colors are fun!
I also recently tried their lip balm. Also top quality. Try it out, you'll definitely love it.
Hi Meghan, thank you for your love and support! We're so grateful for customers like you! ❤️
It takes to long to process then ship, my payment goes in on the payment day then the package arrives 10 days later! I wish they would be more proactive or have a lock in feature a week before payment so that the process could get done faster or something of the sort. The little bottles for the subscription doesnt last doesnt last long enough for when the next bottle/bottles to come in.
Hi Christian, we're glad that overall you're enjoying the experience you have with Scentbird! :) Because we ship in batches, offer free shipping, customize each order according to the scent you’ve selected, & because our vials are considered Hazardous Materials, it takes up to 5 business days to deliver them. We're working on improving the length of time it takes to receive your order though ❤️ Kindly note that in case if you need to receive fragrances faster, we also offer a la carte orders that get shipped out to you within 2-3 business days. We say it’s a month’s worth as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. If 4 sprays aren’t enough, though, we do offer 2 or 3 perfumes per month as well! ❤️ If you have further questions, don't hesitate to contact us at socialsupport@scentbird.com. We're always happy to help :)
They take forever to ship your order, waiting about days for my little scent, plus they charge $10 to subscribe then another $10 for your order plus shipping and handling.
Hey there! Sorry for any hassle and the confusion with your billing.😞 Your first order ships from our facility within 5 business days and is typically delivered by the post office within 10 business days of your billing. It takes any longer, please let us know and we'll fix it.
We're all about keeping things crystal clear.🫧 A 1-fragrance/month plan goes for $16.95, but you may get a promo that gives you a certain discount for your first fragrance. Shipping within the United States is free amd $4.99 USD to Canada. An extra charge can only pop up when you upgrade your subscription or add premium items for that month, but we'll always give you a heads-up. Just shoot us a quick email at support@scentbird.com📧, and we'll clear everything up!🌟 We'd love nothing more than for you to have a good experience.🫶🤎
The processing of the items takes an entire month, so by the time it gets to you, it's time to decide on something else. Also, offering a "skip this month" feature would help out a lot. The cologne only lasts about 3 weeks if you do 2 sprays a day, so that should give you an idea of how much is in the bottles. Overall, wouldn't recommend to someone.
Hi Tyler, thank you for your feedback. To skip up to 3 months, simply hover over your name while signed in and select the 'Manage Subscription' tab, the 'Skip a month' button is located in the middle of the page. Our vials have been trialed to last for 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. But, I'll definitely pass your feedback on to the rest of the team team. Kindly note that recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing on the 5th of each month (please add shipping time from here). We do aim to deliver all orders by the end of each month so that you can enjoy your new scent starting from the first day of the following month. Feel free to email us at socialsupport@scentbird.com if you have any questions. Thank you for your patience! ❤️
I would never recommend this company due to it's lack of customer service. I emailed them to stop my subscription and not to send me anymore perfume, they answered and acknowledged that but a month later, I got notice that my shipment was on it's way and they charged my PayPal. They are sending me a deletion that I don't know because I never selected anything. There is no phone number and they do not answer any email that I have been sending to support.
Hi Bonnie, we appreciate your comment! We do not have a telephone number for customer support yet as we are still a burgeoning team. E-mail support is our main mode of support to ensure that every inquiry is responded to with care. Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via support@scentbird.com and we'll get this taken care of right away. Thank you!
It is a great way to explore different companies before you decide to spend on full size products. They have a large collection of products to choose from. Overall their system to recommend products to you is spot on you will be able to find something that you are sure to enjoy.
Thank you for your love and support, Alfredo! We're so grateful for customers like you! ❤️
Love love love the selection of niche and designer perfume. You can really explore a lot of higher end perfumes without paying exorbitant prices. I also love being able to manage via an app. The ONLY thing I would change is the inability to exchange perfume if you don't like it.
Hi Hannah, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! Rest assured that we do offer (1) courtesy replacement for disliked fragrances. You just need to contact us via socialsupport@scentbird.com and we'll take care of everything for you :) We really appreciate you being a customer and we promise to keep bettering our service! ❤️
I select products, they send an entirely different product that smells horrible and honestly had me worried it would not wash off. The next month they charge me double and send me a vile of knock off product. If you have ever bought fragrance from a swap meet or a liquor store you would recognize the smell of a bootleg product like they sent me. The multi stage cancelation process that takes several days tells me they don't make there money off the quality of the product they provide. If you know anyone in the fragrance industry point them at these fruadsters. LOL
Hi there, sorry to hear about the negative impression of our service that you have :( Rest assured that we are always determined to send out fragrances that you added to your queue. In case if for some reason an error was made and you received something that you didn't choose, we're always here to fix the error and send you a free replacement with the correct item! But you can be certain that all of the products that we offer are 100% authentic. We do not alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously! In case if you have any questions regarding your billing, our Team is always open to discussing your charges and breaking them down for you. And at last, our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. For that, you can email us at support@scentbird.com, DM us through Instagram or PM us through Facebook. Our Customer Experience Team is ready to discuss your queries with you! Thank you ahead!
I am really enjoying Scentbird! I get excited to try different fragrances each month. Some of my family are members of Scentbird so we often share, compare and recommend fragrances. Scentbird has such a mass variety of fragrances. I highly recommend.
Thank you for your kind words, J! We're really happy to have you and your family as part of our lovely community of fragrance connoisseurs. We’re very grateful for customers like you and hope you stick with us for years to come! ❤️
Scentbird is an amazing way to explore all of my " me's"! One day flirty the next serious at work then finish off for date night. With Scentbird I have my very own mini variety of scents I'll be in the mood for. Also the employees@ Scentbird I am so grateful. I had moved my scents were lost but I didnt have to worry. They eased my mind and took care of everything. THEY ROCK!
Thank you so much for this amazing 5-star review, Claudia! ❤️ We really appreciate you being a customer and helping to share the word about us.
First off customer service was great. My order was sent to an old address and they sent it out again to my new address. Fast forward to end of January, I received an order but the site is still saying processing. Unfortunately, I dropped my purse and it shattered so I want be mad if that "processing" order ships again. Just saying. They send orders at the end of the month and it took weeks to receive my first order
Hi Krystal! Thanks so for leaving feedback and we’re so sorry to hear your vial broke. We’re more than happy to replace it if it has not been replaced yet. Just shoot us an email at socialsupport@scentbird.com and we’ll get right on it!
I have been a customer with Scentbird for years. They sent me a defective product this month. I have written into support 3 times now (no customer service ph #) and I am told that they cannot find my account, then they ignore me. They ripped me off and will not resolve the issue. Do not use this service, they are crooks.
Hi Katie, this is so unfortunate to hear :( Kindly note that if you received a defective sprayer, we’ll be very glad to look into it and provide you with a free replacement if needed. If you're not receiving our emails from support@scentbird.com, could you please contact us via DMs in Instagram or Facebook? One of our Customer Experience Team members will assist you further and make things right!
Since using your collection of scents, I have found a new sense of confidence. The aroma that the colognes give off is great and I have had many compliments on them. The scents lasts for hours and even into the next day. I recommend scent bird to anyone.
Hi Jerome, thank you for your kind words! We're really pleased that you're enjoying our service. We’re very grateful for customers like you and hope you stick with us for years to come! ❤️
I've used Scentbird for over 3 years now, but I think I'm going to probably cancel. I do the two vial subscription and both vials usually each last a month. They have great scents, but there are always shipping issues. Even years prior to Covid-19. They charge me at the same time each month and then because of "shipping delays" I receive my cologne a month later. This happens almost every month. By the time I receive my cologne I'm being charged again for the next month.
Hi Jerome, thank you for your honest review. I'm truly sorry for any frustration caused. Rest assured that our team is working on improving our shipping times. If you need any assistance, kindly email us at socialsupport@scentbird.com, we're always happy to help! Keep safe!
Signed up in September 2020 and receive 3 perfumes a month. Excellent service only had one purfume that was not what I expected and did not like. Have had quite a few perfume choices become unavailable which was a little bit disappointing. But overall a very good experience and have found some new perfume favorites to add to my collection.
We're really glad to hear that you're enjoying our service, Lynne! Thank you for your feedback ❤️
I have been trying for the past hour to get ahold of customer support in order to figure out why i was charged $47 out of the blue. There are phone numbers posted online that are supposedly their customer support, but when you call it says the number is not in service. I literally just want to cancel my subscription and I am completely dumbfounded with how difficult it is.
Hi Heidi, I'm sorry to hear that you didn't enjoy your experience with us. I truly apologize for our lack of phone service. Email and social media support are the only communication channels we currently offer. But rest assured that we're actively improving our communication. We're happy and available to help via email (socialsupport@scentbird.com) and social media, our agents usually respond within 24 hours. Please get in touch with us directly if you need any assistance. Thank you!
I do not usually sign up for subscription boxes but this is one that I truly love! I got matched with the perfect scents for me and there was only one I wasn't very fond of so far. I am happy with my decision to join and will keep it going!
Thank you for the kind words, Christina! We're so happy to hear that you're enjoying the fragrances that we sent you! We’d love to continue providing great service to awesome customers like you. Thanks again!
I started using this company a little over 3 months ago and let me tell you it has been an amazing experience to me.The website is so easy to use and the best part about them is that they break down every bottle on their site, tell you the ingredients and the notes and if it is a date kind of sent or a warm & cozy scent. They truly thought of everything putting this site together and you pick what scent you want for what month and if you want a guy scent for one month then that's OK too. I love that and customer service is absolutely great. I love how you can put in your own review of how you liked the scent to help others see if that is the scent for them. Never had any Credit card issues or shipping issues. I truly love scent bird and the best part the scent last all month long great value for the price :)
Thank you so much for your wonderful review, Carrie! ❤️ It truly made our day! We’re very grateful for customers like you and hope you stick with us for years to come!
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This doesn't sound right at all, Joseph! Rest assured that our QA team is doing its best to investigate and take measures to prevent such oversights! You can be certain that in such cases we're always glad to send replacements for the missing items. Also, we'd like to point out, that if you're done with the subscription, no worries at all – you can cancel it, no questions asked! Just contact us through our private messaging on social media or shoot us an email at support@scentbird.com. Our Customer Experience Team is always glad to assist you in the best way possible!