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ScentbirdReviews 988

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 95th among Subscription Shopping sites.

service
392
value
384
shipping
383
returns
230
quality
357
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North Carolina
2 reviews
0 helpful votes
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Great products
July 29, 2021

I like the choices and shipment options, however it took 2 weeks from my billing date paid until delivery

Date of experience: July 28, 2021
Jessica L. Scentbird Rep
over a year old

Hi Robert, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️

Missouri
1 review
0 helpful votes
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Love
July 26, 2021

I do love the idea that I can try different fragrance every month to see what works for me. I love this site

Date of experience: July 26, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your opinion with us ❤️.

California
3 reviews
0 helpful votes
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Scentbird
July 23, 2021

First order shipping took forever and received the wrong scent then ordered I didn't like it so my first try was my last

Date of experience: July 23, 2021
Jessica L. Scentbird Rep
over a year old

Hi Brittany, so sorry to hear your experience wasn't a satisfying one. Kindly note that all of the first orders get delivered within 10 business days of billing. But we're working hard on improving our shipping times. Our warehouse does follow a meticulous fulfillment process to prevent wrong fragrances to be shipped out, but alas, sometimes mistakes happen. Rest assured though, that we're always glad to fix this problem by sending you a replacement with the correct fragrance. If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help!

Pennsylvania
1 review
0 helpful votes
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I've been receiving fragrances from scentbird for quite a few months and I can tell you they never disappoint I'm always looking forward to my scentbird packages and I would recommend them anytime if I could give 10 stars I would I love them and I'm sure you would too ……. DEFINITELY GIVE THEM A TRY YOULL BE HOOKED!

Date of experience: July 23, 2021
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Karla! ❤️ Thanks for sharing your review with us and the community!

Ohio
1 review
0 helpful votes
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Love Scentbird
July 16, 2021

First of all of you have allergies to particular scents this is the ONLY way to go.

I have allergies. Certain scents give me migraines, others are not compatible with my body chemistry.

Name brands! Need I say more?

Returns are a breeze! What you think smells absolutely lovely at the perfume counter can sometimes be a bomb when you get it home. Then you are left with a $50-$300 bottle of cologne, perfume, or eau de toilette that will stay on your dresser forever.

With Scentbird, all that is over. You take the quiz, then read all about the scents. Myself, I am a citrusy, light/white flower, herb lover. I pick fragrances that cater to this. One of the scents I absolutely love is "unisex". I never ever thought about using a unisex fragrance before, now it is my sunny when it's gloomy/rainy day scent.

Another thing I love is the colored cases.

Just try it once. What have you got to lose, or better yet think about how many scents you can buy with what you would have spent on one bottle.

Date of experience: July 14, 2021
Jessica L. Scentbird Rep
over a year old

What a brilliant review you wrote, Flavia! Thank you so much for your 5-stars! We really appreciate you ❤️

Georgia
1 review
0 helpful votes
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Greatness
July 13, 2021

I have enjoyed my new scents they always alert me on when they coming what scent I will receive and on the date of shipping n when it arrives at my address great business n I appreciate n advice everyone to try

Date of experience: July 13, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and loyal support, Tammy ❤️! We're thrilled to hear that you enjoy trying out the products that we offer.

Ohio
1 review
2 helpful votes
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I really want to love this subscription. I love the perfume/cologne options and I like that I can try so many designer fragrances at a low price every month! However, they take payment on the 5th of each month, and are supposed to ship within 10 days of payment. For months now, I haven't received my package until almost the first week of the following month! Then charged a week later for my next months subscription. If scentbird could figure out the shipping issues they seem to have, I would probably be a lifelong subscriber!

Date of experience: July 11, 2021
Jessica L. Scentbird Rep
over a year old

Hi Jackie, thank you for your honest feedback. We're glad that overall you're enjoying our service! But we're sorry that our shipping times have been frustrating for you. We are aware of these complaints about delivery times, but rest assured that we're working on improving the length of time it takes to receive your orders ❤️. Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, & because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We promise to strive to do better!

North Carolina
2 reviews
0 helpful votes
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Happy Happy Happy
July 4, 2021

Scentbird is a wonderful perfume company that allows people like me the opportunity to try elite fragrances that I would not otherwise be able to try. I can't afford to purchase a full bottle of some of these fragrances not knowing if I will like them or not I highly recommend Scentbird. They are a very upstanding company with amazing options to choose from.

Date of experience: July 3, 2021
Jessica L. Scentbird Rep
over a year old

Hi Lynn, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Washington
1 review
0 helpful votes
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I am genuinely satisfied with this monthly subscription to ALL the glorious smell goods at my indecisive fingertips! Brava, Scentbird... Brava!
My ego is fed monthly with the goods and the frequent compliments keep the sway in this ladies hips!

Big fan of the entire line of English Laundry!
Date of experience: July 2, 2021
Jessica L. Scentbird Rep
over a year old

Hi Kristine, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing this amazing photo! ❤️

California
1 review
0 helpful votes
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No Complaints!
July 2, 2021

I've got to say this place is the $#*! I love it for those who are on a budget or if you wanna try something without having the regret of spending an arm and a leg for a smell your not happy with then this is the spot. I have gotten my first few months of amazing smells and I am content.

Date of experience: July 1, 2021
Jessica L. Scentbird Rep
over a year old

We're sooo happy to hear that you're enjoying your experience, Alfredo! ❤️ Thank you for sharing!

California
1 review
0 helpful votes
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Okay service.
June 30, 2021

The perfumes are nice. I don't like how much each of the cases cost in addition to the perfume. I also am not a fan of being billed on the third for a product I don't receive until the last week of the month. The perfumes are as described and I do like having lots of options.

Date of experience: June 30, 2021
Jessica L. Scentbird Rep
over a year old

Hi Kaitlin, thank you for your honest feedback. We're pleased to hear that overall you're enjoying your Scentbird experience and service provided! We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. If you wish to order additional cases, you can do so in the Extras & Cases under Fine Fragrance Tab. Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️

Jamaica
1 review
1 helpful vote
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Secnt bird.
June 28, 2021

Great customer care service, original scents & delivered as stated. Only thing is they dont have some scents I'm looking for like dior or invictus

Date of experience: June 28, 2021
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Rick! Thanks for sharing your review with us and the community ❤️

Texas
1 review
0 helpful votes
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Love it
June 28, 2021

Great service. I love using it. Each product is great & if I have any issues customer service is quick to respond & fix the issue.

Date of experience: June 28, 2021
Jessica L. Scentbird Rep
over a year old

Hi Donnie, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

Pennsylvania
2 reviews
0 helpful votes
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I love being able to try fancy fragrances each month. Its easy and a pretty good price. I get two files a month and am happy with delivery. Happy with scentbird in general.

Date of experience: June 25, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and support, Ashley! We're so grateful for customers like you! ❤️

Delaware
1 review
1 helpful vote
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I love Scentbird! I will be making future purchases. They have the best scents at a reasonable price!

Date of experience: June 23, 2021
Jessica L. Scentbird Rep
over a year old

Hi Sarah, thank you for your love and support! We really appreciate your positive feedback! ❤️

Tennessee
1 review
0 helpful votes
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I have enjoyed scent bird products, website, and selection thus far. My complaint which I have voiced on several occasions has gone unchanged. When you have a subscription, they charge your payment on the 5th of the month. And the product doesn't arrive until the end of the month (23-26th). The processing and shipment time is ridiculously slow.

Date of experience: June 23, 2021
Jessica L. Scentbird Rep
over a year old

Hi Brian, so sorry to hear about this! Rest assured that our recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! If you don't receive your shipment within this timeframe, you can always contact us via socialsupport@scentbird.com and our team will gladly assist you further. Thank you.

Texas
1 review
3 helpful votes
Follow Omni E.
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I really enjoyed the first fragrance I received and after that my queue would change without notifying me, then I would receive scents I did not choose. And there is no customer service that is responding to me to address my dissatisfaction with this. Three months now I have gotten fragrances I didn't choose. I'm disappointed of waiting for other people to get my choices first and then I get left with something random I don't like. Like the idea. Unhappy with the availability;(

Date of experience: June 21, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your honest review and we're sorry about your experience, Omni! Some orders had experienced delays as we had low stock availability for some fragrances. We truly apologize for the situation as we did not anticipate the high demand of certain fragrances and our team is doing their best to have these stocks available for everyone. We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly!

West Virginia
1 review
1 helpful vote
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They offer a wide variety of fragrances. They arrive pretty quickly. They have a strong smell to them. Some you like some you don't. Either way the whole program is to allow folks to try new fragrances! So by all means head on over and check them out. Get signed up for a new subscription and u will have at least one new fragrance depending on the subscription u sign up for. You will receive a free case with ur first order. I've been a member for a few months.

Date of experience: June 17, 2021
Jessica L. Scentbird Rep
over a year old

Yay thank you so much for your positive review, Virginia! Thank you so much for your recommendation- it means a lot to us! A tip: We highly recommend rating fragrances (1 star ⭐ being the lowest) you previously received so that our website gets to know you better

Virginia
1 review
0 helpful votes
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I have ordered from this company multiple times, giving undeserved chances at redemption solely because I like the objective (and fragrances in general) of the company in itself…however, out of 10 or so single orders, I've only ever received 4 of them. The scents were great when I did get them, but I can't speak for the ones I never got to smell and that I never got a refund for. If I could give the overall experience less than 1 star, I would. Very displeased in the service, communication and resolutions (or the lack thereof).

Date of experience: June 17, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for letting us know and we are so sorry to hear this, Duvanté R.! We're more than happy to take a closer look at this matter further and provide a resolution. Kindly email us at socialsupport@scentbird.com and our team will respond to you shortly.

North Carolina
1 review
0 helpful votes
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I really am enjoying receiving all of these great scents! But I only gave 4 stars because I wish customer service were more available. You can only chat and it's like prerecorded messages. You can't get your problems resolved. Also, it takes forever to receive your packages..

Date of experience: June 14, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your review, Sharon! We're so happy to hear that you're enjoying your Scentbird subscription :) We're happy and available to help always via email at socialsupport@scentbird.com or private message on Facebook. If you ever have any concerns or feedback, feel free to contact us. We're happy to chat! We definitely understand your frustration, Sharon! Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! ❤️

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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