Scribd

Just to let you know it takes MAJOR steps to cancel your membership. I thought I had done it, but had not clicked through enough windows to actually CANCEL. It turns out, I had just deactivated, so keep clicking until you get to the little bar that says you have actually cancelled. They make it really, really hard for you to leave, and if you click on the wrong thing, or just assume you've done your job, you WILL get hit with a charge.

[Update Added Below]

I gave Scribd a try by subscribing to their one-month membership trial. That wasn't bad but since I use my Kindle most of the time, so I decided to cancel the trial. They took me through a couple of steps, left me thinking that I was done. And guess what! I was charged in the next month. So I calmed me down, go to Account Setting to find that my membership is still activated. I tried to go through the cancellation again. And just like the last time, after a couple of steps, I thought it was done. But no mail, nor any notification! I started to freak out, I did it again, this time I just noticed that the cancellation just didn't end there (like most pages, you click Cancel, then you click Confirm, and you're done). Although the third page said something like they had acknowledged (We want to change or whatsoever), and below there was a tiny text, yeah, TEXT - NOT EVEN a BUTTON saying "Continue to cancel". What the hell? Okay then, take my $8.99 and you will never have me or any of my friends ever coming to your site ever ever again!

- Update - 2018/7/6
Looks like my voice was heard, and they offered me a refund after all. I can barely say that I changed my mind about their system, though. At least they tried to solve the problems that it created. And I appreciate their effort. Hope that they will make the cancellation process more transparent and user-friendly. Maybe I will be back.

Beware. Scribd.com is a scam site. They just charged my debit and I had never heard of them. The weird thing is that on their site, I logged in with my AMAZON account email and password, a combination I have never had with any other online venue. I suspect this company hacked Audible.com, an AMAZON company I recently used and a competitor of Scribd.

Scribd has no customer service phone number, and they do not answer their emails.

BEWARE OF AUDIBLE.COM since SCRIBD has apparently hacked their database, which is the exact same info on your AMAZON account. I talked with AMAZON and with AUDIBLE, but they could not help.

SCAM-FRAUD
FRAUD-SCAM
SCAM-FRAUD
FRAUD-SCAM

These people do not care about their users. They would rather harp off of your misfortune than to help you. They thrive off of people forgetting to cancel their membership (like many other subscription services), and apparently still charge your card even after you "think" you've cancelled. An ethical company would shoot you and email saying "HEY, YOUR FREE SUBSCRIPTION IS ABOUT TO END AND WE ARE ABOUT TO CHARGE YOU". Nah, that's too much of a courtesy. They keep RADIO SILENT so that you don't know that you are being charged. Good companies like apple music will send you monthly receipts saying that they've charged you so that you are AWARE and can cancel if need be. The only thing that is worthy is that each month you get 3 free books and 1 free audiobook, so even if you've been charged unknowingly you can still use your books right? WRONG. THEY TAKE AWAY THOSE BOOK CREDITS. SO YOU HAVE NOTHING TO SHOW FOR THEY MONEY THEY STOLE FROM YOU. TRASH. DON'T USE THIS SITE.

They give you a free trial for a month and say "Don't worry, we'll email you before your trial ends." but THEY DON'T! They charged me with 98€ without asking me anything! Thieves!

This is most likely a SCAM! I fell for it so you should stay away! I wanted the "1001 Albums You Must Hear Before You Die" PDF and I got it, but I cancelled my subscription immediately after so I wouldn't forget it later on so I won't get charged. After reading the reviews, I realized I had made a massive mistake. So if the Scribd Customer Support reads this, do NOT charge me, or I will report you to the authorities to get you shut down. I do NOT want any spam emails as well. I want my account DELETED. Please reply ASAP.

I am charged every month without having an account or subscription active. I have checked already with all the emails that I have and I am charged 12$ every month by Scribd INC SAN FRANCISCO. I have checked number of times and I have never logged in with any of my emails. I have been trying to contact the Support team regarding this issue, but no answer whatsover. I would like to be contacted directly by the company to resolve this issue.

I had been with this site a pretty long time. In fact, this month would have been my one year anniversary with them. I thought they were fantastic. Not only did I get unlimited great books, but they had most of my college books under their document sections. At a $9 a month fee, I had saved over a thousand dollars on those college books alone! Not to mention the app worked great with no issues, no ad interruptions, and no shut downs. I have never even had a bad experience with their customer service.

My issue with Scribd is their recent change. I am so distraught over it, my 5 star review has dropped to 2. What happened is, they went from unlimited reading to a credit system. You get 3 credits a month+1 audiobook (most books are 1 credit each). For that price I would rather go back to library visits. This would be okay for some, but I read anywhere from 10-15 books a month. What really angered me about it though, is members like me got no warning of this change. To top it all off, since I decided to opt out of my membership rather than continue it, they decided that I no longer get to read the books that I had already used my credits for (credits that I had already paid for and rightfully deserved to use). I am beyond disappointed in their choice to make such a sudden change and not warn their members before doing so. At the very least, they could have offered a package that still allows the unlimited reading. If it was about cost, I would have gladly paid more to continue the membership I had.

I thought that I had unsubscribed only to find out that the automatic billing still keeps paying Scribd after the procedure. Now few months later when I found out about this, I went and tried to unsubscribe again, and to my surprise it required over 5 times to confirm to complete the cancellation.

After I thought I cancelled the deal, I was led to another page, which gave me the assumption I had succeeded. There was a bold font text saying "You still have 7 days to read" etc. BUT each and every one of these pages just gives this impression that I had succeeded to cancel the subscribtion, without actually completing the cancellation! There would be just a tiny mention in the end of the page that states "are you sure to cancel the subscription?", at least 5 times!

After all the confirmations the page gave a green notice that I had indeed cancelled the deal. Others guys here have stated that their billing has still continued, nevertheless had they really successfully cancelled the subscribtion. So I'll lay in wait whether there's still surprise bills to come in near future...

Last year I signed up for the trial. I forgot that I'd signed up and was charged $8.99, but it was no big deal. I had forgot to cancel it so it was my fault. I cancelled my subscription, or so I had thought, and assumed that was the end of it.

Recently I was checking my bank account and noticed that I was still getting charged for scribd despite trying to cancel months ago. I have been charged 4 times after my first initial erroneous charge in November. I have tried my best to cancel, but the website employs multiple deceptive tactics in order to stop customers from being able to cancel their subscription. These include:

1. Disguising buttons that you don't want to people to press.
2. Requiring an nontrivial amount of clicks to perform what should be a simple action.
3. Hiding successive cancellation buttons far down the screen on the mobile site, presumably so that some people trying to cancel assume they have already cancelled if they don't bother to scroll down far enough.

Altogether there are 4 different pages you need to get through.

After contacting me, they refunded $8.99. I am still owed $26.97.
Given that they are willing to scam users out of their money, I would advise anyone to NOT use Scribd.