Scribd

Back in 2018, I had to read one book at college, so I used the website / App SCRIBD! When I finished the book I deleted the App and went into iPhone Settings / Apps / Purchases to be sure it was canceled! — Fast forward to 2021 — I noticed that an odd 8.99 a month fee was on my bank card dating way back to 2018! I was furious to learn that SCRIBD was still charging my card. YES INDEED. I logged onto their website — logged into account — and attempted to UNSCRIB! It was impossible! Both the website and the App guided me on a wild goose chase trying to cancel. It was a rigmarole nightmare! Took me an hour — lots of googling — and finally a YouTube video to show me how to cancel this shady membership! Be very cautious. I used other book Apps for college and never had an issue — the last book app I would ever recommend is SCRIBD! Their name alone speaks for itself because once you are SCRIBD — you can't get Unscribed! So be very careful! Don't do it — if you see this app turn around and run — run away fast

I was an annual subscriber to Scribd over the past 6 years. The annual subscription cost was $47.99. I lost my wallet over the past year and got a new credit card number for the card I used to renew my subscription.

I received a warning that my subscription was expiring and my payment details must be updated. I attempted to do so using my valid credit cards but the site would not permit updating although my cards had been verified on the website.

Every time I contacted customer support I received the generic instructions on how to update payment details, but they never addressed that the website would not update after the card was verified.

My account expired and now I received this from Diane R:
"I'm so sorry for this, but we do not currently offer a purchasable annual subscription plan. The annual was still available for anyone that had a recurring annual subscription. However because your card was flagged as fraud and your account expired, we cannot actually offer a purchasable annual plan to you directly at this time, though we hope to be able to do so again in the future."

My response is STAY AWAY FROM SCRIBD AND THEIR PREDATORY SALES PRACTICES.

Jerry G. The Scribd Representative on Site Jabber, responded to my complaint that my copyrighted material on Scribd has been massively violated (by a so-called hacker with complete access to my Scribd files) in an apparently criminal manner while Scribd profited on that content, prevaricated by assuring me my issue would be accelerated for response by Scribd, so I should communicate with Scribd by email. Weeks have passed without the promised acknowledgment, therefore I shall have published an exhaustive, detailed exposition of the matter in hopes that other Scribd providers will take steps to protect their rights.

CORRESPONDENCE

Hey David,

Jerry G. From Scribd wanted to reach out to you personally about your review:
"Hi David,
Thanks for bringing this to our attention.
We do not provide customer support over SiteJabber, but have located your existing report to our Copyright team. We've escalated your case and you will receive an update shortly from one of our specialists. Please continue to correspond with us via email should you have any further questions or concerns.
Thanks again, and have a wonderful day! -VG
David W. Wrote: -------------------------
UPDATE: Most of the complaints about Scribd here are about its subscription policies. My own concern is that of an author who discovered a massive and apparently criminal copying and distribution of my work with a false certification of copyright to copies. Scribd has not responded recently. I sent this request today.
14 January 2022
Jason Bentley
Copyright, Abuse, and Privacy Manager
Scribd, Inc.
Hi, Jason, Scribd may have been aware of the massive copying and unlawful distribution of its providers' content for several years. The platform certifies it owns the copyrights. That is probably a violation of Title 18 Criminal Code. Please advise whom I may verify what SCRIBD knows about this and what it did, if anything, to help its providers except to deny, as your department does, any relationship with the apparently criminal operation.
Here is a link to the Lumen's record of the 2017 Court Order:
https://www.lumendatabase.org/notices/*******
Thanks!
David Arthur Walters

I signed up for a 30-day free trial in August after seeing how many books on my reading list were available on Scribd. I read the *unlimited statement, understanding that if you are a voracious reader, Scribd may have to occasionally and temporarily reduce the amount of available books for that particular user.

I listened to 2 audiobooks in the month of August, and apparently that made the "voracious reader" list, because 99% of the books that were originally available, are now showing unavailable until after I'm billed for my first month.

So, what is the point of offering *unlimited reading each month, when you consider a customer who reads 2 books a month as "voracious"

To make matters worse, my customer service representative is TERRIBLE. It has been over a week since I first reached out, and 6 messages later, and I have yet to receive a response regarding my ACTUAL issue. They canceled my account without my permission, and without even addressing the issue at hand. Of course, I was not happy, so I further explained the issue. Then, I received another message saying the book title I'm trying to view has not been released yet by the author (yet, there are 200+ reviews on Scribd for that book). And, to top it off, I never even mentioned a book title in any of my messages.

I have sent multiple screenshots to my representative showing how Scribd shows them available on their website, but once you sign-up, they're no longer available until after your billing date - and to no surprise, I have yet to receive a response from my representative.

I understand limiting reading for people reading 50 books each month, but to do this to a reader who only listened to TWO books in the month before being added to the "voracious reader list", you may as well go back to the credit system.

Don't subscribe they are scammer. They don't deliver what they promised. They don't keep their words. Don't put card details