Was charged for months after deleting my account, lost at least $100 because i could not figure out exactly how to cancel. Very frustrated.
Hi Heylea - I'm so sorry to hear this! We can absolutely help you with a refund. Please send us an email to help@scribd.com and we'll be happy to help!
I was just charged $8.99 USD for a Scribd membership when I've never given them my credit card information. This is complete BS.
Hi Mathieu - Most likely you signed up for a subscription with us in order to access a PDF document or book. Please email us at help@scribd.com so we can locate your subscription and issue a refund. Thank you!
Scribd.com is very helpful site. It's a document-sharing website that allows users to post their documents in various formats.
Typical company that reels you in then makes it a hassle to cancel membership. No reminders of upcoming charges.
Hi Nax - I'm sorry to hear about this, we do send reminders to the email address on file, but sometimes they are sent to your spam folder. I'd be happy to issue a refund for any charges that you may have received. Please send us an email to help@scribd.com with ATTENTION JAMES in the subject line and I'll personally resolve this for you. Thank you!
Quit ripping people off! My sister has been overcharged for more than two years by your service you con artists!
So disappointing but it keeps on rejecting my credit cards for no reason. I love the books etc though.
Thank you for informing us! That certainly does not sound right, and our support team can help look into the problem. To get in touch, please use this link: https://scr.bi/assist and one of our agents will help you out within 24 hours -EC
If it's any comfort, many credit card companies are on to this and will reverse the charge with a minimum of effort. Mine did...
This is a scam! I have had to go through the cancellation process twice. I'm still not sure that it stuck!
Very much thief people. Be careful for your money when you use this platform. Do not keep payment information with them after unsubscribe option.
Hi there, it sounds like your cancellation wasn't successful, as we can't charge cancelled accounts. Please email help@scribd.com & then reply here with your ticket number. We want to issue you a refund and remove your payment information from our system. Thanks!
I have already cancelled my membership back in December 2016, but still being charged for two months after!
Hi Damon! I'm glad we were able to resolve this issue via email on March 2,2016. If you have any other questions or concerns, please feel free to reach out to us again at support@scribd.com. Thanks! - Zoë Scribd Customer Support
Put a tiny button, hope this company goes bankrupt in near future. Was charged monthly for the service i dont use
Hi Brian,
Thank you for leaving your review here. It sounds like you may have had trouble canceling, and our support team is always available to help with cancelations and refunds when necessary. If you would like help, please reach out to us by sending us a ticket via this link: https://scr.bi/assist. When you do, your ticket will be escalated to the top of my queue so I can get back to you as soon as possible.
Keep getting billed every month though I don't use the service. Hard to get it off once you subscribe.
Hi Ravi, thank you so much for bringing this to our attention. We're sorry for the trouble you've encountered. If you're still being charged, this could mean, but is not limited to, an unsuccessful cancellation or possibly a duplicate account was created with another email address of yours. We would be happy to locate this transaction and provide a refund in line with our Refund Policy (https://bit.ly/2Zs4bLh). Please create a support ticket with us through this link https://scr.bi/assist so we can get you a response within 48 hours. Thanks! -AR
My daughter has been trying to cancel her subscriptions since March. No phone number on the website and messages/chats were ignored.
Hi Tom - We sincerely apologize for any inconvenience, however, at this time we do not offer phone support. We are more than happy to help you via email though, and a member of our support team can definitely look into this for you! Please email us at help@scribd.com, then update your review with your ticket number and we'll get your case escalated to an account specialist right away. Thanks!
Scribd deducted amount without informing me even when i didn't used there free subscription they are big frauds.
Hi Gaurav, we're sorry for the trouble you've had with your subscription. We currently do not offer a standalone free trial. Our new members receive a free trial included as part of their subscription, which is why we ask for billing details. This way, there's no interruption for those who want to keep reading. If you need any assistance, please write to us here https://scr.bi/assist so your request can be escalated. Thanks!
I have cancelled my subscription several times. They continue charging me! Very annoyed with this company.
Thank you for your comment here - I apologize for the trouble with these charges! It is actually impossible for us to charge you without an active subscription, so you likely have a failed cancelation or a duplicate account. However, do not worry! We can help you. Please submit a ticket through this link https://scr.bi/assist so your request is escalated straight to my inbox and I'll get back to you as soon as possible
Scribd has double charged me last few months. My support ticket #*******, deeply disappointed in their service.
Thank you for letting us know - I am so sorry for the trouble with these charges! It is impossible for us to double charge a single account, so you likely have a duplicate account. However, please do not worry! One of our agents will reply to you today and assist you. Please watch for their email and let them know if you have more questions.
Reference #******* Several months after cancelling my account and I've been charged multiple times over the last year. Please fix now.
Hi Sean, we're sorry to hear about the charges you are encountering. The reference number you provided is not one we can use to look up any previous email support tickets or accounts you may have with us. So we can best assist you, can you please reach out to help@scribd.com to connect with a support specialist? Then feel free to update this review with your ticket number so we can escalate your ticket. Thanks!
This "free trial" is a SCAM to fleece you of your credit card details. Once they have those, oh, whoops, look at that, two seconds later your "free trial" has expired and you need to pay now to access the site! -- This is not a glitch; it's a feature. This is how the scam begins.
I have read most of the reviews here on the first page and already a pattern is emerging. This is a fraudulent company that hides behind things like technical difficulties and "duplicate accounts" (? Who is buying this garbage?) to explain why they are charging customers, and continue to charge customers, despite lying through their teeth and providing zero service.
When you try to contact them via the website, you submit your "question" but they don't even take your contact details, so there is no way for them to respond to you. Email them and they hide behind Covid as a reason they can't respond to your queries.
In the end I cancelled my card. Lesson learned, but there's no way I'm giving these scammers a cent so just do it -- cancel your card. Their "cancel any time!" is a big fat lie; know that upfront. They don't make it easy to cancel and purposefully obfuscate the process to make it difficult for you. Just a tip: Deleting your account will NOT stop them from charging you.
Scribd, I'm writing this review mostly because I wanted to inform you (as I've already done via email) that I will be compiling evidence, then submitting, detailed reports to all of the businesses who work with you. I have a lot of time on my hands! Yours is a fraudulent company, regularly scamming and deceiving customers. There is no way you should be allowed anywhere near PayPal, the Apple app store or Google Play. ALL services have severed ties with/refused to support apps and companies for much less.
Thank you for your review here, and I truly apologize for the frustration. Please know, we want to ensure we do everything in our power to make this right for you.
To confirm, you can cancel at any time and we have a guide on how to cancel here: https://bit.ly/33ONeg3
That said, we are always happy to help with cancelations and refunds when duplicate accounts or any unwanted charges occur.
As you mentioned already having a ticket open with us, feel free to update here with your ticket number and we'll be happy to help you as we can.
For now, thank you for your time, and I hope you are well - take care!
Never have been to this site or heard of it until I see its charging my card for no reason like wtf stop charging me for $#*! I never signed up for
Hi Harrison - Our support team is more than happy to investigate this and stop any future charges. Please reach out to us at help@scribd.com and update your review with your ticket number. Once this is done, we'll get you connected with a specialist who can assist ASAP. Thanks!
Overview
Scribd has a rating of 1.1 stars from 881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scribd most frequently mention free trial, credit card and customer service. Scribd ranks 188th among Ebook sites.
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura, it sounds like you have an active subscription with us as we're unable to bill otherwise. To clarify, we cannot charge a canceled account as it's no longer rendering services with us. We're happy to help with a cancellation and refund, so please use this link to connect with our support team directly for further assistance: https://scr.bi/assist
Thanks! -VG