Scribd

For some reason this website has many other "sister" websites i guess? I got a random charge today from scribd and i was really scared that something fraudulent was going on. Though a month prior, i had signed up for the 30 day free trial on everand and cancelled it immediately after. I am VERY careful of doing this and i always cancel my free trial subscriptions if i'm finished with their service. BUT! What they don't tell you, is that you also get a free trial for their whack $#*! sister companies! Great! I was none the wiser until today when i was charged 14.94 through my paypal from this company i didn't recognize. I issued a refund immediately and the claim was found in my favor the same day. I'm going to be deleting my account entirely from this website after i receive my refund because i don't trust them with my information, and neither should you. If you are experiencing the same issue, go and make sure that you have cancelled all subscriptions from the connected websites before they charge you. Do not be afraid to threaten chargebacks through your bank if all else fails.

They took me money for nothing!
Be careful this app is connected with a few others, and will take your money, if you subscribe "free trial" on more then one. They won't even inform you about it, I saw it when I checked my account ballance xxx
Subscription is not even worth it, they have nothing in offert, some random pages in pdf, not even sure if they are exacly from books you are looking for

I paid $11.99 to download a pdf manual of an older version of Adobe Photoshop. After paying, the download wasn't functional. I sent a message to their customer service describing the issue in detail and demanding they not process the payment or issue a refund. Never heard back from them and the charge showed on my ccard via PayPal. First and last experience with Scribd, hasta la vista baby!

Never give them your credit card details!
First of all, the advertised FREE one month trial is a lie. You are told you will have ad-free previews of books, and be able to download for a month. So you give them your personal and financial information. Then they tell you actually, you only get 3 free downloads, oops. But that is also a lie, it doesnt let you download more than 2 documents before your pay the whole subscription fee. After you sign up for a free trial to supposedly get an ad-free preview of the books, adverts are still appearing every couple of pages, and you must wait for ages to be allowed to skip an ad. This makes the site impossible to use. So, no ad-free views, no downloads. This is Scam number 1.
After that, you decide, okay maybe I will pay and try the service. You pay the subscription fee. While you search for PDF books, in turns out that most things shown on Scribd are audiobooks from Everand (I did not go to Everand, it is probably as problematic as Scribd and does not include the titles it advertises). So, as you search for hours, you realise that they actually have hardly anything useful. Most documents and "books" are summaries, portions, couple of pages, someone's random comments on the book, or they have horrible unreadable quality. You try to find something usable among hundreds of useless random documents. No real readable good quality books on Scribd then. This is Scam number 2.
After battling with all this and finally accepting the sunk cost, I decided to cancel. After having been unsuccessful at cancelling my subscription on their website, I had to contact my payment provider and cancel it through them. Okay, but they took the next month's payment anyway. This was annoying, I thought, maybe it is my mistake, I should have cancelled WAY before the deadline to give it time to be processed. So I thought alright, I will try to use it for another month then, since my request to have the payment refunded was rejected. And this is where they go full crazy. If you dare to cancel through your bank, and not accept your fate, they actually, seriously, literally ban your e-mail address from accessing the saved titles, your account information and everything else, leaving you unable to do anything at all. You cannot log back in. Seriously. They ban you from the website. So, you are stuck having paid for yet another month, and unable to access the website. And this is scam number 3.
Oh and don't forget, you cannot contact them! There is no contact option. You cannot complain, you cannot get support. Faceless company.
If you still aren't convinced, do go read the "Dark side of Scribd" for other unethical and ridiculous things they do. Just stay away. It is not worth the stress.

This site seems to offer a 30 day free trial but even if you *think* you've cancelled within the trial period, apparently you haven't and they will continue to charge you. I was charged for two months before I noticed and have only been successful in getting one month refunded so far. I hope now my account is closed and that PayPal will come through with a refund for the other month. I've wasted a lot of time trying to communicate with them, they are slow to respond and the chatbot function will just send you in circles.

Eleven months after my "free trial" subscription, which this scammers hit my card. They don't have phone support, so you must go through their email to inform them of erroneous charges. They wrote back and requested a ridiculous amount of info in ordder for you to get a refund. Each subsequent email I received from them was from a different person, yet the reply address was always the same - "*******@scribd.com". I contacted my bank with the proof of cancellation and filed a dispute with VISA, who found in my favor and refunded me. However be advised that if you file a dispute like this, VISA must issue you a new card. I did one better on this and I filed a complaint with the FTC, as I think that not only are they low-life scammers for this practice - which apparently is a common occurence, but they are also guilty of copyright infringment for selling access to copyrighted material.

After cancelling my subscription, I found they have continued to charge me. I tried to get in contact with customer support but they have not replied despite claiming to be available 24/7.
Do not pay this scam website! They are fraudulent!

I was charged for a free trial and was told I would be refunded. I knew I was eligible for a refund because their policy stated so. I contact support and was told "I've reviewed your account, and I see that you've filed a chargeback for the transaction you want refunded" when I didn't do a charge back. I disputed with another Useless App called PayPal which ruled "The case was closed in the seller's favor as the transaction was canceled after the authorization date" but Scribd policy is if you haven't used the subscription and it's been under 30 days you'll be refunded.

No refund, scam app

Joined Scribd/Everand a month ago. Their "free trial" is not free. They charged my account twice within that 30-day free trial period...once after two weeks of the trial and then at the end of it. I canceled my subscription and notified my bank of the fraud. Not only am I disputing the charges but a
Have had the bank remove the card from my account so they can't continue to steal from me.
I had hoped this subscription would be good...it seemed so at first. Then, I found out that not only are they fraudulent in their charges but there's a limit on how many books you can read in a billing cycle.
Initially, when you search online for a good ebook subscription, Everand seems like a good choice until you actually have to deal with them. The complaints about them outweigh the good reviews and all seem to have a common thread - deceptive business practices.

I have canceled my subscription and I received an email to that effect. I am still charged from May till now. You can't get to customer service or support service. While chatting with customer support, they will refer you to contact support( There is no phone number to contact support). There is no phone number. Scribd is fraudulent. Don't get caught up in this scam.

Cancelled my subscription and deleted my account and they are STILL taking money out of my account. Impossible to talk to an actual person. They do not even have any way for you to talk to an actual person. So far they owe me $80. $25 for two stop payments through my bank and 4 monthly subscriptions. I don't want to change my bank account but I will!

Imagine how much money this company makes from continuing to charge people who have cancelled their service and go about their life, assuming that they are not being charged. Nice business model! They do not bother to respond to requests for cancellation. My account shows "no active membership" when I log in - but they just keep charging away! Had to report the issue through PayPal to block their continued charges.

Signed up for trial. Deleted my account, but was still charged the monthly fee. I emailed customer service several times with NO response! Support ticket #******* Reading through the reviews, It seems that Scribd is a scam service. Stay way! If scribd is reading fix this issue ASAP!

Scribd is all about trying to get credit cards for the free trial
I tried several times but some how none of my credit cards seems to work there
I received this message:
"Oops! There was an error processing your payment. Please use a different credit card, or try again later"
I tried to contact customer support, but it also didn't help
I simple gave it up hoping they wont still or use wrongly my personal information
I don't recommend!

I have had an account for almost a year. My daughters signed up last week. Now my account and both my daughters accounts have been deleted with no reason why. When we try to log in it says no account found with that email or username. It's bad enough that their definition of "unlimited" doesn't match the dictionary definition but I became used to that. This is frustrating especially since the last time I reached out to customer support, it took them 3 weeks to respond and I had to reach out multiple times before they did.

Scribd claims they will remind you when your trial is over, which I only used because I needed a piece of sheet music, and then they don't send any more emails so you end up forgetting about it and then you end up paying for months of service you didn't use. Paypal doesn't help you get your money back because of the terms and conditions. Very unhappy with their services, which you cannot get a hold of them by phone and do not respond to emails.
However, I could see how the site would be useful for an avid reader, which I am not.

After forgetting about the 30 day trial I ended up paying for a month which was my fault. But now after trying to cancel for 2 months in a row, NO success. I've tried to email them and they don't even monitor emails by a human. Trying to cancel through their website just doesn't work. Complete scam and waste of time. Especially if you don't have the money to pay. I'll have to figure out something to get the $30 back that they took. I don't want to hear any excuses from them. Just want my money back :/

No stars - BEWARE! Especially if Scribd has taken money from your account continually. A policy of no refunds after 30 days. Scribd returned one payment and when I emailed asking about the second payment, and also got upset, Jerry refunded it only as a courtesy. I am just waiting for it to appear in my account and then I will be scrapping my card.

Absolutely terrible customer service. They renewed my subscription and I immediately contacted them to address this issue (within minutes of the email confirming my renewal), as I did not intend to renew. They were slow to answer and in a couple of instances, their customer service representatives refused to even answer but instead just marked the ticket as "completed" without any response. I've subscribed numerous times in the past but I will never consider doing any business with this company ever again. I would not trust them with my money and they have some of the worst customer service I've ever experienced.

Been a user for about 3 years now and I'm continually surprised by what I can find here, from mags, through books to audiobooks. All at a bargain price, half of ehat audible charges for 1 book a month.