- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
I was extremely skeptical of SeatGeek along with the Reseller Ticket Network Direct or TNDirect (including another subsidiary called Ticket Galaxy).
I was wrong-- the service was amazing. I ordered 2 VIP tickets for a show, and Ticket Galaxy was all over it. They reached out to the venue to setup the Will Call without problems.
I did run into an issue where our parking pass was not included at Will Call, however Ticket Galaxy immediately provided a refund for the cost of the parking.
I will absolutely use SeatGeek and TNDirect again in the future.
Drew
I had to go on several times while I was at the door of event trying to buy tickets. Didnt realize the tickets that were PENDING didnt clear, even though it said it would download in 30 min. Then when I was at door I pulled them up and it said the tickets I purchased were no longer available. This happened to me 3x. I was not happy and very late.
I spent initially $7,000 for World Series tickets on the only day that five family members could attend together. SeekGeek's website advertised Game 3 tickets for sale. So I bought them. BUT I sadly found out they mislead me, and probably many others, by selling tickets that DO NOT REPRESENT the tickets I bought. These tickets were for the 3rd home game which is actually World Series game 5. Nobody in sports calls World Series Game 3 the bizarre name of Home Game 1. I spend several hours on the phone waiting to discuss how I was given Game 5 tickets instead of the Game 3 tickets I bought. They essentially told me it was my fault for not knowing the way they sell tickets. They lied to me and ruined an opportunity to see a World Series game. I will never buy anything from SeatGeek again and I highly encourage you to go elsewhere for tickets. SeatGeek lies and misleads.
Tip for consumers:
Don't use SeatGeek
Products used:
My television.
Seat Geek is the worst company in the history of commerce. I bought my tickets the day before the game and didn't find out until 10 minutes before opening pitch that the tickets weren't available. The lady on customer support then proceeded to tell me that Seat Geek wasn't responsible for the tickets that I bought. If they aren't responsible, then why did I pay Seat Geek for my tickets? I was very nice on the phone and customer support somehow managed to hang up on me 3 times. I will never buy from Seat Geek again they are a horrible company. Never buy tickets from this company if you want to be able to get into the game.
Bought tickets that said, returnable by a certain day. However, I found cheaper tickets with a better view and when I called them to find out they said tickets were only exchangeable for credit
Found tickets for Washington wizards game the day of. Saw the same tickets on stub hub for$15 more. Purchased tickets at 3pm. Started calling and texting seller at 5:30pm. My order was canceled and seller said he only had one ticket and not the three he listed. I'm sure he sold the two for more money.
ALWAYS, the best prices and the easiest place to find tickets for any event. This is just the most recent example of SearGeek being far and away better than the competition. I couldnt be happier with all of the event tickets Ive purchased on SeatGeek.
My son-in-law spent 200$ US on four tickets to a Calgary Flames pre-season hockey game. After he and I spent many hours with their customer service reps; we still have no tickets.
Tip for consumers:
Be very very careful before using this site.
Products used:
Third party ticket purchases
I bought rockets tickets and it was sent to a axs account that didn't exist. Wasn't able to log on to the account and had no access to the tickets. No refund, no ticket swap. NOTHNG. Basically scammed out of the tickets never buying from seatgeek again. Terrible customer service. Very disappointed I always bought my tickets from here
Will not give refund. Scam. Resold my tickets and won't refund. Still out 560.00. Avoid these total $#*!s. Avoid Jack Grotzinger, this is a con with no accoutability. Please avoid and buy your tickets from a scalper, better deal.
Total mistake on my part to trust these $#*!s.
Products used:
$#*!ty overpriced tickets for a $#*!ty show.
Terrible ticket company; not willing to help with postponed and/or switching for better seats (at a higher price). Try staying away from this company people.
I bought Morgan Wallen concert tickets during presale—they were quick to charge my card IMMEDIATELY. Months later when I realized I would not be able to go and wanted to sell them and just break even (which I did), they inform me I will have to WAIT on my money from the resale of my tickets for over 7 months until after the event has passed despite the tickets never leaving their hands from purchase to resale. They charge you immediately (including their ridiculous fees) when you purchase tickets but hold on to your money for a crazy amount of time when you resale tickets. Should be a crime! Will NEVER buy or sell tickets through their platform again!
Was not able to log in to the website while at the SF Giants game vs. Minn. Twins on Sat. June 10th to retreive my 6 tickets which cost me about $600.
I was trying to download the app unsuccessfully at the Will call window. All I had was my receipt and I knew the seat section, row and seat numbers but seat numbers did not appear on my receipt. It finally got resolved by the management office who confirmed the seats were not sold as a duplicate and only to me...
In short, i could not download the tickets at the time of the game, no WI-FI connection and I could not get internet service.
My receipt was barely enough to get the tickets after much deliberation and 45 minutes of negotiation.
SEction 106, row 7, seats 13, 14, 15, 16.
Row 9 seats 15 & 16.
Hi there Bradley, we're really sorry about this! We do our best to make tickets as accessible as possible, but unfortunately sometimes reception at venues can be extremely spotty. Therefore, we always recommend accessing your tickets prior to arriving to avoid any situation where they'll be inaccessible once you're at the gate. That being said, our team is working on introducing features that allow offline ticket access that will hopefully launch soon! For the future, please just make sure to print the tickets or download the app prior to arrival just to make sure you don't run into any issues like this!
While purchasing the tickets 3 times I was told the seats were no longer available. When I clicked back In to purchase seats the 3rd time I didn't realize I selected game 1 and Not Game 2 and I purchased seats to the wrong event... I didn't realize this until I got the event on 4-12-2019 that my seats were for the 1st game of the series on 4-10-2019 and my seats were no good cause that date already passed. I tried to call up and ask the night of the event but I was struggling to get through to receive assistance and I had to go to the ticket office and spend $1200 on 4 more tickets
We can understand the frustrations you faced with this order. We are generally available between 9 AM to 11 PM EST at 888.506.4101 or if you use the chat feature in the app itself.
In this case as the event you purchased the tickets for had already passed we would not be able to do anything. As our policy is that all sales are final and we are not the primary holder of inventory as a secondary market. While we have options had you contacted us prior to the event, once an event is over our hands are tied.
Warm Regards,
SeatGeek CX Team
Bought tickets 4 months before the event for my wife's birthday and anniversary. Never received tickets from them. Do not use them. Absolutely worthless.
I love being able to find great prices for any event. The customer service is amazing and enjoy doing business with SeatGeek. I got my friends now using this site.
Awesome way to seeing the layout and available seating, Always plenty of options to choose from.
I highly recommend seatgeek against other ticket sources.
I like the interface and prices. They offer some type of insurance at the end. Really didn't read that. Tickets came Fed Ex fast with tracking number.
SeatGeek is easy to use, gives views from the seats, provides map of section including rows, prices include all fees, no hidden costs. Used it for a few years now, usually has lowest prices.
Hi!
My experience with SeatGeek it terrible, we purchased very expansive tickets for US OPEN 2021 Men and Women finale before immunization requirements and we wrote SeatGeek immediately to have refund because our kid isn't vaccinated but they never respond or anything, such a shame of company like this… off course there is no phone to call. Do not buy through them any tickets…Even we wrote email to one of the founders and also he ignored us as well… Viktor Cakaric
Seat Geek is so much better than other apps Ive used. No hidden fees, straightforward and very easy to get great tickets! I am very happy with our experience! Highly recommended!
Quick and easy... great seats! (That's all you really need to know. I'm typing more in to satisfy the survey's requirement, which is pretty silly, isn't it?)
Always a great selection of seats at great prices. The deal rating is also helpful. I highly recommended SeatGeek for sporting events especially when in an unfamiliar city
It happen to me that I have to contstantly refresh the page because tickets weren't able anymore becuase people already purchased them, the website was really slow at updating ticket availablity which end up on a frustrating shooping experience.
Hi Jose,
Apologies for the initial confusion with the ticketing process! Seems that you were purchasing tickets for a pretty popular event. We're an online marketplace, so tons of orders go through at the same time. As a marketplace, we rely on sellers for certain inventory. Sellers get tons of orders throughout the day and it does take sometime for their inventory to update via the site. If an order went through earlier than yours, this could've been why the tickets weren't available. Truly sorry for any confusion there.
If you have anymore questions, please feel free to reach out to hi@seatgeek.com.
Stay safe,
CX Team at SeatGeek
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Ross, we appreciate you bringing this to our attention, and it's definitely something we want to follow up on. For some context, any orders submitted prior to 24 hours before the start time of an event have a 24 hour pending period in which the seller is required to check their inventory and either confirm or reject an order. In the event they're unable to confirm the order, they're required to reject it.
However, it's incredibly unusual that a seller would reject an order within 10 minutes of the start time of the event. For that reason, we'd definitely like to make sure to follow-up directly about this issue to ensure it was handled correctly both by SeatGeek and the seller. If you could send an email to hi@seatgeek.com with the subject line "Attn: SJ - [Order Number]" we can ensure this gets investigated for you.
We look forward to hearing from you so we can do whatever we can to help!