SeatGeek

I was charged for tickets i didn't use because of confusion with the app and payment processing. I have sent a complaint, but keep getting passed around.

I bought tickets the day if or event and we had amazing seats for such a great price! This is the second time Im using seat geek and I could not be happier

As you can tell from the one star reviews and subsequent replies from Seat Geek, this site only collects ticket information from the many resellers out there. Unfortunately, this lends credibility to the many scammers by lumping them in with the reputable dealers. You assume there is some screening process done by Seat Geek, but that doesn't seem to happen. I purchased a Super Bowl ticket only to have the dealer contact me to tell me there was an error and were refunding my money. This tied up my credit line for a few days and could have held up my subsequent purchase from StubHub. I was lucky, the refund did come through and I was notified by RazorGator in time to purchase another ticket. Seat Geek should track the dealers' performance and exclude those that are not providing a basic level of customer service. If Seat Geek becomes the goto place to find tickets, they should be able to insist on performance by the resellers they include on their site. I will continue to use them to scout tickets, but will probably only buy from resellers I am familiar with.

Absolutely terrible! NEVER USE THIS SITE. If I could give negative reviews, I would. I bought tickets to a huge game for around $200 and almost a WEEK later they inform me because of some technical error, the tickets aren't available. This technical error = trying to make money off a higher buyer.

I bought tickets to an event and a parking pass. I pay 20.00 on the site for the parking pass, then when I get to the event the parking price was only 10.00...Im not a happy camper!

We ordered tickets on line; several emails on our phone to get seat geek app,
Seat Geek sent us to AXS to get tickets; then ended up getting the wrong seat. TOO MUCH, just so you can save paper. Never ordering from you again.

I purchased 2 tix to Adele at Staples for 09/20/16 -- they were close to 1K. AFTER I purchased the tix, I was reading reviews for SeatGeek and needless-to-say, was a bit in panic mode. The eMail I received confirming they were sent had a blank tracking number! I was finally able to track down the fed-ex number and you can be sure I tracked that on an hourly basis. Well - the tickets were delivered; and, they even called the day of to ensure I received the tickets and to enjoy the show. So yes, the communication could have been a bit smoother; but, all-in-all it worked out in the end and it was an AMAZING show. Would I use them again? Probably --- I just hope they smooth out their en-route communication...

I really liked the discounted price UNTIL the excessive "handling fee" hit, but all in all it's still a fairly good price and so far I have not had any issue purchasing, receiving, or using my tickets.

Very easy to find my seat and love seeing the picture of the field before you purchase. It was exactly from that spot. Once I purchased I got it within an hour.

It was very simple to purchase tickets. Hopefully we have good seats at a reasonable price. There is a toll-free number if you have problems purchasing your tickets on their easy app

Just wanted to do something special for my son's 21st birthday. Glad I was able to find 6 seats together. He will be extremely excited to attend the game with the family.

Got to the playoff game and tickets were invalid. Worst experience ever. Humiliating... No response from email sent to seat geek. Dont ever use this site. No one has contacted me yet.

Found just what I was looking for to surprise my mom! The process is easy. I've never had a problem with seatgeek and will continue to purchase my tickets through the site/app.

Purchased tickets for an the Iowa /Illinois game. Never received the tickets event. Tried calling several times and was told someone would contact me with refund. Two months later still no refund.

Sellers fees/buyers fees a bit excessive for higher priced tickets but it's great otherwise. Easy to access your e-tickets and get scanned in the venue. Everything is streamlined and easy to use.

How is a company not going to have an active customer service phone number? Ive been waiting on a refund for a concert that was cancelled in June of 2020 because of covid. First email said they were waiting for a postponned event. A later email stated that the concert was cancelled and I would recieve a refund that could take up to 3 months. Still have not received a refund. And it was almost a $300 purchase. Ive sent several emails since that is the only way to get ahold of this company in any way. It said I would receive a response within 24 hours and has been months ago. They do not respond and do not communicate in any way. This is a horrible way to run a business. There was never a concert so refund the money already.

I purchased tickets on Friday night for a Saturday mid-day baseball game. I planned to walk through the gates at 11:30am. I was driving 2 hours to the stadium from my home. I did not receive my tickets until 10am. I was stressed about it, and I emailed Seatgeek to see where the tickets were. I did not get a response until the same time that my tickets came in to my email.

That was not great, but what made it worse, was that I purchased the tickets on Seatgeek, but then I had to sign up for fanexchange to get the tickets. Once I did that, the tickets then had to be transferred by another account on ticketmaster. The entire process was more complicated than needed, and I will probably look to use another company to get last minute tickets.

No problems whatsoever. Site worked. Tickets were real. Tickets scanned in the app. Wish tickets could be transferred to Apple Wallet, but thats a minor gripe.

I thought the tickets I purchased were very reasonably priced, and so easy to get. My daughter and her friends have enjoyed each concert they've attended.

I ordered tickets for a concert and never received them. I got an email saying to watch out for another email/link to get my tickets but it never came. I downloaded the apps, still no tickets. Worst of all, I have spent hours in chats with representative, sent them screen shots, etc. still nothing. DO NOT ORDER TICKETS THROUGH SEAT GEAK!

This is the second time purchasing tickets. It is super easy and always cheaper than anywhere else. I searched all other available sellers prior to purchasing.

I bought ticket 3 tickets for an NFL playoff game at $130 a piece. I received a confirmation email and my check account was debited. After making travel arrangements, I received an email 2 days later saying the tickets were no longer available. I believe it was because the tickets had spiked in those 2 days to $460 a piece and the seller would rather get hit with the minimal fees that SeatGeek hits them with instead of selling the tickets to me at the agreed upon price. I WOULD NEVER USE SEATGEEK IN THE FUTURE IF I THOUGHT THAT THE TICKETS MIGHT GO UP IN VALUE BECAUSE THE SELLER CAN SIMPLY DECLINE THE SALE WITHIN 24 HOURS AND SEATGEEK DOES NOTHING TO HELP YOU OUT. I had several friends who used Ticketmaster and StubHub for the event and had no problems. I cannot afford the tickets at $460 a piece, so I will not be able to watch my first Buffalo Bills playoff game in 17 YEARS because of this oversight.

Had a hard time trying to convert PDF to be able to sell tickets at the stadium in AZ. Finally gave up and tried to sell the original tickets that I purchased from SeatGeek. Very frustrated, there was no copy to PDF on my IPhone.