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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 242nd among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
If I could leave 0 stars I would. I purchased tickets in October for a Flyers Hockey game in Philadelphia for the 17th their home opener. After driving 2 hours to Philly I learned upon my arrival that the games time got pushed up and hour and not once was I notified of this change. I purchased more than one ticket so it was not cheap. The arena was not letting people in after the first hour of the game I was unaware I was missing. My tickets still stated the starting time was 7pm. I immediately reach out to seatgeek customer service where they said they'd reach back out in 2 days. 2 WEEKS later absolutely nothing from them I reach out again and spoke with someone new now addressing my original issue as well as the company ignoring my emails for 2 weeks. A few days later the team came up with their version of a solution which was to offer a 50% promo code for me to purchase new tickets? As if I'd ever use the company again. My response was that I was dis satisfied with that "solution" as to which they said "no worries you can use it up to 12 months from the issue date 50% promo for you to purchase and you can sell it to regroup your funds" Why would I purchase new tickets to sell and get the money back from those tickets that serves no purpose I still lost the money i spent on my original tickets. Absolutely ridiculous it's no wonder their reviews are soo low. Do yourselves the favor and go through any other seller.
Do not use or trust SeatGeek
Do not use or trust SeatGeek. I purchased tickets from them based on their listing that the tickets were located in the 1914 Club at Wrigley Field.
When I received the tickets, they were not located in the 1914 Club at Wrigley.
I contacted SeatGeek multiple times asking them to honor their "Buyer Guarantee". They refused to honor or even acknowledge the "Buyer Guarantee". (Which is listed on their website)
They expected me to chase down 3rd party sellers of the tickets even though I found the tickets on SeatGeek and purchased them on their web site. SeatGeek did not lift a finger. This was a terrible customer service.
Again, do not trust SeatGeek. They offer absolutely no remedy if you do not receive the actual tickets from their web site.
Mike Reynoldson
Boise, Idaho
Easy to use, pictures of the venue seating make for a much better choice regarding tickets, took me only a few minutes from wanting tickets to having ones that were better than what I was expecting.
I used seatgeek to find an affordable set of tickets for the recent UFC event, and I did, for good seats too. So I got everything I wanted from the site, like I always have since I started using the service.
Don't ever use this biz all they do is use Ticket master and charge you 3x fees. Do yourself a favor and just use ticker TM could of saved myself $120 on the same exact seats.
Tip for consumers:
Just don't!
Products used:
Concert tickets. Can't even get a refund so I could've just bought from ticket master instead, all they give you is a credit of your purchase. It's an extra $120 I could of used at the event. To me all they are are ticket scalpers raising the fees 3-4x of ticket master
I am getting concerned. I bought these tickets three days ago and they are still listed as XFER MOBILE DELIVERY. I need to print or have them available mobile today or tomorrow please and I don't know how to access the tickets. If they are coming from another provider, I don't know who that is and why I haven't heard from them yet. I was expecting an email notification from a third party, but we are now 4 days and counting...
Had a little technical issue printing my tickets so I jumped on the chat and within minutes one of the great customer service representatives emailed a pdf to my personal email.
Last night I purchased 5 tickets through SeatGeek for the upcoming Northwestern v Michigan football game on October 23rd. I was notified the seller transferred his tickets by SeatGeek, but he ONLY TRANFERRED 3 TICKETS. I still have not received the remaining 2. I have emailed support and been on hold with customer service for over an hour and have not received a response.
Update: Customer service answered after two hours and they are contacting the seller to transfer the remaining tickets. Will slightly improve my rating if I actually receive the remaining tickets.
Update 2: I received my remaining two tickets from a different seller. I am glad to have my tickets, but I should not have to call customer service to get everything I ordered. The third party transfer process needs to be more transparent.
Tip for consumers:
This site will work if you're willing to use up your own time contacting customer service.
Products used:
Tickets
Great way of finding low prices and easy to check daily for their low prices available. Love how they show you a view of the court/arena/field when making decisions on seats
The App for Seat Geek is very easy to use. They include fees in all the prices already while browsing which makes it much less difficult looking for tickets to events!
I feel that seat geek is very fast and easy. It's also very reliable because I've used it the past. I would definitely recommend this app to my friends and family.
Very fast and easy. I love SeatGeek because they keep me in the loop of all the cool events happening in LA. And they're always coming through with some good deals!
Purchased 2 tickets to see Pearl Jam on 9/2 in St Paul, MN. Bought the tickets 2 days prior to the show, last minute decision. Invited my son who lives 45 minutes from me to see the show. Son drove to my home 2 hours before the show started, had not received any tickets or notification of delay for the tickets. Decided to drive toward the venue, another 45 minute drive only to discover the seller (tickets were confirmed) did not release the tickets and probably sold them on another site. I was informed by SeatGeek that I was entitled to a full refund +20% for an inconvenience fee. Although I was happy about that, I was really looking forward to the show. Fast forward to now 9/14, still no refund. Was told on the night of the show the refund would take 3-5 business days. I find out today after pestering them all afternoon yesterday that they just processed my refund on 9/13 and it would be an additional 3-5 business days and the kicker here, just found out this morning, the 20% inconvenience fee will take 30 business days. Thats right, 6 WEEKS! This was the first time I used them and it may be the last unless I am desperate. Buyer beware!
Seemingly Fraudulent Business. On June 7th, right after hearing Messi was going to Miami, I bought tickets to see him on Seatgeek, to the closest team, Charlotte. The money came out of my account and the order status on my Seatgeek account page had the tickets listed as 'waiting for confirmation'. It was like that on my account page from June 7th until today, the day of the game. Under the Seatgeek FAQs it says 'confirmation' will come within 24 hours of the event. Today when it still had my tickets listed as 'waiting for confirmation' I called Seatgeek. After waiting on hold for 30+ minutes the guy tells me those tickets were canceled on June 8th. Obviously the tickets were canceled because the ticket prices went way up later the day I purchased them. I don't know how this isn't against the law but what're you going to do? That was my first and last experience with Seatgeek.
I wish I had seen these reviews prior to purchasing but as I am on hold with them after them being rude to me, I stumbled across this forum.
I bought tickets a week ago and still hadn't received an email and they aren't in my account area on the website; he told me to check again and I said this is why I am calling you the event is two days away with no tickets. I wanted a refund but that wasn't allowed, and they wouldn't budge.
I just wanted to put my money towards ticketmaster where they may be more expensive but their customer service is great and never had a problem.
So, I am never purchasing from seetgeak again as its a scam and customer service reps are very rude!
Hi Ashleigh,
Thank you for taking the time to write this review of SeatGeek and share your experience.
We're truly sorry to hear about your experience and would love the opportunity to discuss this with you further!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Great service, tickets arrived well in advance of event, no hassles at event gate. Will definitely be using this service again and recommend to others.
My order was issued effortlessly on the SeatGeek app And the tickets arrived very quickly! I will definitely be ordering tickets for various events again!
Seatgeek is a huge waste of time and borders on a scam. If you order tickets for an event, it does not mean you will get the tickets. Sellers can post tickets that they don't have or are trying to sell at multiple prices. You place an order, pay and assume that's a done deal but then the seller can decide not to sell you the ticket (because the price is too low or they don't actually have the ticket) and you are stuck.
Worst of all this process is not instantaneous. I bought last minute tickets and didn't find out that SG didn't actually have the tickets they listed and accepted payment for until after the event had started. Nothing online or in my account said "sorry tickets not available". I had to call to figure out what the deal was. If SG had immediately let me know that the ticket listings was a scam, I would have found tickets elsewhere. Instead, I had to call to discover that despite selecting tickets and paying for them, I really didn't buy tickets at all. Meanwhile the event started and I had to find a more reputable seller.
Don't waste your time with this untrustworthy and dishonest service. You're get more reliable service from the guys hustling in the parking lot.
Wife and I used Seak Geek to acquire tickets to Hamilton in Fort Worth Texas last weekend. The tickets never arrived per the 24 hours prior to the event commitment. We contacted Seat Geet twice prior to the play and unfortunately the tickets still didn't arrive. My initial reaction was to write a bad review, but I didn't. Although disappointed we didn't get to see the play, the follow up service from Seat Geek was impeccable. They communicated frequently, refunded the cost of the tickets within 24 hours and took full accountability for the mistake. It would have been too easy to give Seat Geek a bad review. That said, I think they deserved better based on the follow up and how they addressed the issue.
WELL DONE SEAT GEEK!
I bought tickets for the Red Sox on the green monster, I expected no issues. Fast forward to just about 7 hours before the game starts and I still dont have my tickets (of which I spent ~$120 on) and Seatgeek DOES NOT give refunds. I'm livid; how can you take money for a service, not perform the service, then have the audacity to say "we don't give refunds." THAT'S NOT A REFUND IT'S GIVING ME BACK THE MONEY I SPENT FOR LITERALLY NOTHING. I wish I could give 0 stars - never using this service again
Hey Derek, thanks for reaching out to us. We absolutely understand your concerns, and we'd like to take a moment to go over what happened and help clear up your expectations on delivery.
When it comes to refunds, because we are a platform connecting buyers and sellers on the secondary market, we can only secure them for you if the seller has not fulfilled their end of the sales agreement. That agreement does not involve immediate delivery, but timely delivery from the point that those tickets are available. In this case, the venue had your tickets on a 24 hour delayed release, meaning that while the tickets were sold by the venue months and months ahead of time, they were not released to their original buyer until 24 hours before the event. When this happens, we expect sellers to deliver those tickets as soon as possible - for evening releases, it usually happens the following morning once the sellers are available to process that transfer.
In this case, it looks like your tickets were delivered as expected around 10:18 am EDT for a game at 7:10 pm EDT. Those tickets are available in your account now, but if you haven't seen those tickets, please let us know and we'll make sure they reach you.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I bought two sets of LLORCH and LROCH tickets to see a live show but the seats I got were so far in the curved area of the theater that we you couldn't see everything on right and far left depending which side we sat on. I wish I would of known ahead of time about the seat numbers but I took a gamble. I dont think the tickets deserved such a high score which is why I bought them. They were rated a 9.5 I say more like an 8.
I bought tickets through Seat Geek thinking it was the official ticket retailer for the event because the band I was seeing had linked directly to them for tickets & that they probably had the best deal going directly to the source. Boy was I wrong. Better deal on other site and Seat Geek is not very transparent about the fact that ALL SALES ARE FINAL. Only written in tiny fine print in the terms and condition. You will not be able to cancel or refund, but a customer service representative will tell you that you can resell your tickets on Seat Geek to someone else. Guess what? You can only list for resale if you have the PDF file of the actual ticket. Which Seat Geek doesn't send you until about 3 days out from the event. Good luck with that. NEVER BUYING FROM SEAT GEEK AGAIN. EVER.
Hi Heather, thanks for letting us know about your experience, and we apologize if the resale and cancellation policy was unclear. Due to the nature of the secondary ticket market, all sales are final and cannot be reversed once they have been submitted. This is to ensure the security of tickets and avoid situations where they are double sold, and is common practice across the ticketing industry.
We do understand that the delayed release policies of some venues and artists can make re-selling tickets difficult. Our goal at SeatGeek is to have an open marketplace that's flexible and secure, and we do our best to work with venue and performer policies. We truly do apologize that this particular experience was not a positive one. If you'd like to reach out for further information or with any other questions about this order or the Marketplace, please feel free to reach us at 1-888-506-4101 or via email at hi@seatgeek.com.
I bought Indian Wells Tennis Stadium 1 tickets from SeatGeek's website (for the night session on 3/13/23), SeatGeek charged my credit card, but the tickets were never delivered to me (they were supposed to show up in the AXS app, but they never did).
I purchased an E-Ticket to then find out the statement *special delivery means - It is NOT an e-ticket! No way for me to know this when purchasing. Extremely disappointed that seat geek was NOT able do ANYTHING but say "I'm sorry" several times!
I would not recommend using seat geek to purchase tickets as you many not get what you order if it says *special delivery (I was told I should have called them or started a chat to find out what this means)
Hey there,
Hope you were able to enjoy your event!
We do understand your frustrations here with having the delivery method changed. When it comes to tickets the sellers put down the method they are initially told they will receive the tickets in. In most cases this stays the same. However, there are times when the event or venue will change ticket delivery method. This means the sellers get tickets as hard stock when they thought they would be e-tickets.
In cases like these we do our best to reach out and notify customers of this change as soon as we are made aware.
Again, our apologies for any inconvenience caused by this change but do sincerely hope you had a great time at your event!
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Mike,
So looking at your order this was purchased using our platform but purchased from Ticket Network. When you select a listing it shows who the seller of the ticket is. Most of our tickets are branded as SeatGeek or Marketplace (marketplace being tickets listed by fellow users) but others can be listed by Ticket Network, Eventbrite, or other third party partners.
As they use their own payment processors for the orders, they are not backed by the guarantee nor can we process any refunds for those orders. We are happy always to make sure you get connected with them should you have any issue!
In orders that we handle the processing on, which is the bulk of our listings the guarantee is in effect and we can refund, find comparable tickets, or otherwise assist.
Warm Regards,
SeatGeek CX Team